Why I couldn't reset my security questions
Why I couldn't reset my security questions ?
You can only set up and/or change a Rescue Email Before you forget the questions/answers
For Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Similar Messages
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HT5312 Why can i not reset my security questions via e-mail?
Why can't i reset my security questions via e-mail? There is a page on how to do it but you can't actually fill the form out.
if you are referring to the HT5312 page that you posted from then that only contains instructions for what to do, it's not a form.
To reset your questions yourself you need to already have a a rescue email address (which is not the same thing as an alternate email address) set up on your account - you can see if you do by following the steps on that HT5312 page i.e. go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side (if you have a rescue email address) you will see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you won't get the reset link on that page - you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i couldn't reset my security questions... anybody know what to do? i couldn't buy anything from itunes without these answers?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100560) -
Why won't my mac pro let me reset my security questions?
why won't my mac pro let me reset my security questions?
Solution may be found if you search in the "More Like This" section over in the right column.
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Why can't I send a code to reset my security questions but I have a rescue email address?
Why can't I send a code to reset my security questions but I have a rescue email address?
If you have a rescue email address on your account then you will see a reset link on your account : http://support.apple.com/kb/HT6170
If you only have alternate/secondary email addresses on your account then you won't get the reset link, an you won't be able to add a rescue email address until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add one for potential future use : http://support.apple.com/kb/HT5620 -
how do i reset my security questions the support shows me how but wont let me why is this so difficult!!!!!!!!!!!!!!
The reset link will only show if you have a rescue email address on it - if you hadn't put one on your account (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 Why haven't I received an email to reset my security questions
Why havent i received an email to reset my security questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98034) -
HT5312 Why am I not recieveing the email, when i try to reset my security question answers?
Why am I not recieveing the email, when i try to reset my security question answers?
Has anyone received an answer to this? It seems that a lot of us are having the same issue. In the past i had no trouble receiving emails to reset my password but for the past week I havne't been able to login, my security questions didn't work and I haven't received any of the emails to reset my password. I've created a new Account but would rather get into my old account because it's linked to my perfered email address. Hum..
Any help from the community would be much apprecated! thanks!
Lori -
Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me
Are you able to receive any mail at all? If not, make sure that all of your information for mail is accurate in settings again. if you still have nothing, go to your email through safari. (example: www.yahoo.com) If you do not see the emails here either, it is a problem with the password reset server not your mail app.
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Why i cant find option to send an email to reset your security questions and answers
why i cant find option to send an email to reset your security questions and answers
Because you would have had to setup a rescue email address BEFORE you forgot your answers, too late now. You'll have to contact Apple to fix. Contact numbers here:
http://support.apple.com/kb/HT5699?viewlocale=en_US -
why my Alternate Email Addresses does work on my send an email to your rescue email address to reset your security questions and answers.?
Because an alternate email isn't the same as a rescue email. If you can't get an email sent to your rescue email address or don't have one, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103736) -
HT5312 The link so you can reset your security question doesn't send to my email why ?
The link so you can reset your security question doesn't send to my email why ? Why can you guys take out those question when nobody is gonna try to hack your account ,everything you need is a strong password .
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on that account and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset then if it's available in your country you could change to 2-step verification instead : http://support.apple.com/kb/HT5570 -
I can't receive email to reset my security questions why ?
However I can receive other emails from apple . what can I do ?If you aren't receiving the reset email to your rescue email account (and you've checked the spam folder on that account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?
The reset link, as described in steps 1 to 5 on this page, will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one then go to (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Why can't I get the reset my security questions link?
I can't find the phrase which shows under the security questions
Forgot you answers? Send reset security info email to*******... etc :(You didn't previously set up a rescue email address and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity, so creating a rescue email address requires correctly answering two of them.
(104931)
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