Why i have the trial period if i was paying since 4 moths ago?

Since last month my Photoshop started in trial period but im paying for it and for lightroom too (Photography Plan).
If i enter into my account-> Plans and Products i see Photography Anual Plan but in creative cloud and in photoshop i see the trial time.
How can i fix this please?
I have attached a Picture where i show my plan on the web site and what crative cloud tells me. Both are logged with [email protected]

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Similar Messages

  • I'm in the trial period for Creative Cloud - I have about 19 days to go on Photoshop CC on my iMac.  Can I use the same CC trial on a second machine?  Specifically on a Windows 7 machine?

    I'm in the trial period for Creative Cloud - I have about 19 days to go on Photoshop CC on my iMac.  Can I use the same CC trial on a second machine?  Specifically on a Windows 7 machine?

    Nothing personal to you or Rajshee, but this is exactly why I absolutely despise these "community forums" (not just Adobe but any company).  I called the Tech Support phone line today after digging and digging for a phone number, and they told me the exact opposite, and they did it a lot faster than it was possible to get a forum response.  (That's really not personal, because you can't control that, but it's a fact.)
    Their answer: As long as I'm signed in with the same ID, I can try, say, Photoshop CC on my iMac at home and also try Acrobat Pro CC on my Windows 7 machine at work.  Same account, same login, one trial.
    This makes complete sense to me as I'm financially on the hook (potentially) for the same package.  If I give away my login to someone else, which I wouldn't do, I'm still on the hook.  This is why the cloud approach to software is such genius and I applaud it.
    BTW, 99% of the "community forum" wrong answers come on Microsoft sites, so don't feel bad. 

  • Why do I get trial period has expired when the elements is new today?

    I purchased elements  12 today.
    When i try to run it the message "your trial period has expired" comes up.
    What can I do?
    ivan

    I removed the check from the box: trial installation.
    I uninstalled elements again and reinstalled
    still: trial period has expired
    This is five times I have uninstalled and reinstalled
    Two days down the tubes
    I will go back to Best Buy and see if they will refund my money
    Cheers
    Ivan
    Date: Thu, 1 May 2014 11:39:53 -0700
    From: [email protected]
    To: [email protected]
    Subject: why do I get trial period has expired when the elements is new today?
        Re: why do I get trial period has expired when the elements is new today?
        created by nealeh in Photoshop Elements - View the full discussion
    Did you try the suggestion at the link? Following its instructions resets the sign in process (it does NOT extend the trial) so that you can start the software, enter the serial number and sign in.
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children
    If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6348423#6348423
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6348423#6348423
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6348423#6348423. In the Actions box on the right, click the Stop Email Notifications link.
               Start a new discussion in Photoshop Elements at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • I have creative cloud, I have both photoshop and lightroom current versions installed - I was using the trial period.  I paid for the 9.99 a month and now I'm trying to figure out how to get a current program so it won't expire - which is still says it is

    I have creative cloud, I have photoshop and lightroom current versions installed - I was using the trial period.  I paid for the 9.99 a month and now I'm trying to figure out how to update this. 

    You need to uninstall the trial applications and reinstall from the CC app.

  • The trial period has expired!

    I'm running PSE 8.
    I started Organizer today and after it came up I got another item in my tray.
    The title is 'The trial period has expired!'.
    The icon on the tray item is the same as for PSE Organizer.
    The item in my tray does not give me the option to 'Maximize' or 'Restore'.
    It just has 'Move' and 'Close'. So I can't see any detail in the window.
    Organizer seems to be working ok.
    I got PSE 8 as a package with Premiere Elements 8.
    I still have the box with the serial numbers (I assume that is the problem).
    But I have no idea how to re-enter those serials into the product.
    Any help or advice would be greatly appreciated!

    Thanks for the tips, Ankush!
    I tried bringing up PE by itself - no problem.
    I tried bringup up the PSE editor by itself - no problem.
    Then I launched Organizer again. This time I got a window that tells me what is going on.
    What I see is a window from something called 'Morgan'.
    It says 'You can buy the codec online at http://www.morgan-multimedia.com '.
    I'm puzzled as to what this might be. And why the message appears when I
    start Organizer.
    Any ideas?

  • I recently installed the trial version of Adobe XI and the trial period ended, so I wanted to revert back to the version I already had. I did not see any uninstall feature and my old version was apparently replaced by the trial version. I cannot re-instal

    I recently installed the trial version of Adobe XI and the trial period ended, so I wanted to revert back to the version I already had. I did not see any uninstall feature and my old version was apparently replaced by the trial version. I cannot re-install a previous version b/c I need both a product Id (GOd only knows where that is now) and a way to uninstall the trial. Any ideas?

    When you installed the trial, there should have been an option to have ignored your current installation and leave it. Apparently you skipped that case. To uninstall the trial (in Windows) go to Control Panel>Programs & Features and select the Acrobat XI and choose uninstall. After the uninstall run http://labs.adobe.com/downloads/acrobatcleaner.html to clean up your system. HOWEVER, if you see your old Acrobat in that window, do not run the cleaner, but do a repair on the old version.
    You did not mention the old version you had. You might try from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. As for the S/N, you should have register and if so you can get it from Adobe. The instructions are at http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload.
    Be sure to backup any download of the old installer and the S/N to CD or backup HD for future use. They will not likely continue to be available.

  • SuiteLinksDelegate Control has [The trial period for this product has expired ] false message after SP1 (BUG)

    After applying SP1 (officeserversp2013-kb2880552-fullfile-x64-en-us) I have got this false error message- The trial period for this product has expired. How to take it off!!
    Here is what's happening now when i click on this message it takes me to sites link and when i click on sites it takes me to one drive for business library. The links have also changed [sites] should be in place of this false message [ The trial for this
    product has expired] . I have Enterprise license and i checked again just to be sure through powershell these are the GUIDs    
    Products
    {9ff54ebc-8c12-47d7-854f-3865d4be8118, b7d84c2b-0754-49e4-b7be-7ee321dce0a9, 35466b1a-b17b-4dfb-a703-f74e2a1f5f5e}
    I have no explanation for this change in SuiteLinksDelegate control. Tried bing and google nobody has reported this yet so looking forward to some guidance and explanation here .
    Regards,
    Anup  

    Hi Anup ,
    According to your post, my understanding is that you got the "The trial period for this product has expired" on all pages after applying the SP1.
    For your issue, please install the Latest Newsgator (Sitrion) updates:
     Sitrion
    Social Core v4.5.128
    Reference:
    http://social.technet.microsoft.com/Forums/sharepoint/en-US/3dad56ee-0447-430c-b57f-24d7395fdeb0/upgrade-farm-to-sp1-gets-me-a-the-trial-period-for-this-product-has-expired-on-all-pages?forum=sharepointadmin
    Best Regards,
    Eric
    Eric Tao
    TechNet Community Support

  • The trial period for this product has expired - When trying to edit an InfoPath Form (Edit in Browser)

    Hello,
    When I tried to Edit an already filled InfoPath Form using "Edit in Browser" I got the "The trial period for this product has expired" message, could anyone help me where to start checking what could be wrong?
    SharePoint version 2007
    InfoPath 2007
    Form is web enabled
    Thanks

    Hi,
    Have you got the error when doing other tasks in SharePoint site?
    The issue may be due to inconsistent permissions on the 12.0 hive in the HKLM_Software registry for the WSS_WPG and WSS_ADMIN_WPG groups. The OOB permission set
    should be: WSS_WPG has Read permission and WSS_ADMIN_WPG has Full Control permission. To resolve the issue, please try to rerun "psconfig.exe -cmd secureresources" on every server in the farm will reapply the necessary permissions
    on the registry. Or you can open up the registry editor and find the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Server\12.0 collection. Provide read permissions for the WSS_WPG and Full permissions for WSS_ADMIN_WPG manually.
    Hope it helps.
    Xue-Mei Chang

  • Do Logic have a trial period

    Hi! Do Logic have a trial period or something? Or how to try it out? What if I won't like? What if workflow is not for me or something?
    Sasha.

    1. No.
    2. Go to a retail store which carries Macs and see if it's installed on any of the display models.
    (87311)

  • I bought the pack for students adobe creative cloud, already made the payment three days ago but when opening programs like photosop and illustrator puts the trial period has expired, how I can make them work?

    I bought the pack for students adobe creative cloud, already made the payment three days ago but when opening programs like photosop and illustrator puts the trial period has expired, how I can make them work?

    Hello Ibonedm,
    Sol 1. Please try sign out from Creative cloud Desktop App and quit it.
    1. Launch Creative Cloud application manager.
    2. Click the gear icon in the upper-right corner and select Preferences.
    3. In the Preferences menu, under General, click the Account tab.
    4. Click Sign Out from Creative Cloud.
    Then re-sign in and launch Photoshop CC 2014 and check.
    Sol 2. Check your Hosts file.
    Windows
    1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
    2. Locate Hosts file and move it to Desktop
    3. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
    4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    6. Save and close the file and move it back to Etc folder.
    Mac OS
    1. Log in as an administrator to edit the hosts file in Mac OS.
    2. In a Finder window, choose Go > Go To Folder.
    3. Type /etc.
    4. Select the hosts file and move it on Desktop  open it.
    5. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    6. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    7. Move Hosts file back to etc folder
    8. Save and close the file.
    Then try launching Photoshop CC 2014 or Illustrator CC 2014
    If prompt for License this software, please click on it and sign in with the Adobe ID and Password which you have used to purchase the subscription and check if you can activate and use the products.
    Please respond , if any issue.
    All the best
    Loveneesh.

  • Bought Creative Cloud Student. Download went fine. But! Before buying I still had some time on the "trial period" left.

    Bought Creative Cloud Student and download went fine. But! Before buying I still had some time on the "trial period" left. 
    So now when the trial period has expired I cannot use the creative clouds apps (illustrator, photoshop etc) despite the fact that
    I have payed for the "Creative Cloud student" offer?
    What has happened and what should I do?

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I purchased creative cloud and installed photoshop and lightroom. It says I have the trial...

    Why does it say I have the trial after purchasing CC and downloading Photoshop and Lightroom?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • How do I uninstall Acrobat Pro XI after the trial period has elapsed?

    Buying is not an option for the moment (company processes to follow first - could take weeks!!) and the "readme" files give instructions that cannot be followed because there is no menu available now that the trial period has expired. Right now, I cannot open pdf files at all, even though I still have the free Acrobat Reader software installed.
    Any ideas anyone?
    Thanks in advance.

    Hi,
    It seems to me that Adobe Reader is not set as the default to handle pdf's but Acrobat is, and hence after the trial expired you are not able to view the pdf's.
    Please follow the steps below to change the default program for viewing pdf's
    Launch Acrobat / Reader.
    Click on the 'Edit' button in the toolbar, and then select 'Preferences'
    A new window would come up. On the left column, higlight the 'General' Tab and on the right hand side at the bottom there's a button called 'Select Default PDF Handler'
    Click the button and select 'Adobe Reader' as the default for PDF's.Click on 'Ok' now to save the changes.
    Alternatively, you can simply right click on any pdf file and then select 'Open With..' > 'Choose Default Program' and select 'Adobe Reader' from the list of programs.
    Make sure the option at the bottom is checked that says ' Always use the selected program to open this kind of file'.
    Click on 'Ok' now to save the changes.
    To uninstall Acrobat you can simply uninstall it from the Control Panel > Programs or use the Acrobat cleaner tool : http://labs.adobe.com/downloads/acrobatcleaner.html

  • Illustrator argues that the trial period has ended, although it belongs to my creative cloud annual subscription.

    Illustrator argues that the trial period has ended, although it belongs to my creative cloud annual subscription. It asks me to confirm again and again, but when I do come across the same problem as soon as I try to open the program.

    That isn't help me. My problem is:
    1. When i try to start illustrator it says validating software license
    2. Then it says Your trial has expired
    3. Then i sign in required with my Adobe ID
    4. It says thank you and ask me to click continue to enjoy the licensed software
    5. When i try to open illustrator it starts again asking validating software license….
    I've removed already oobe and reload software but it doesn't help. What i have to do?

  • I downloaded all my photos on to photoshop cs5 trial period but the trial ended before I was ready can anyone help me to retrieve my photos

    I downloaded my photos onto photoshop cs5 for a trial but the trial period fininshed before I was ready. Can anyone help me to retrieve my lost photos.

    What are you talking about?
    Photoshop is not a "container" for images, those must have existed somewhere else. (With the exception of newly created unsaved images, but as you claimed you downloaded them this case does not seem to apply.)

Maybe you are looking for

  • Satellite P200 1EE - can this output to 1080p via HDMI?

    HI My first post on this forum. I recently bought this notebook and have connected it to my LCD TV at home. However, I can't seem to get 1080p via HDMI only 1080i (my TV is capable of accepting 1080p through HDMI). Anyone know if this is possible? (I

  • Ipad to TV

    Hi  tRying to connect my ipad2 to my tv via a apple composite cable. i only get audio no video . anyone got any idea please

  • HT1923 msvcr80.dll error on Windows 7

    I began with a msvcr80.dll error on Windows 7. Searching I discovered it was iTunes giving me grief so I attempted to uninstall it. I tried the steps on an Apple web page (can't find it now but it is the same here: http://pcsupport.about.com/od/findb

  • DVDSP3 - First play problem

    Hi I producing a project on DVD SP3. I've done this before but I'm having problems with this particular project. It is a simple project with 1 menu page and a start button. From there you can navigate thru chapters. I have "first play" set to Menu 1

  • PDA Mouse Down Event on Picture Control

    While using the Mouse Down Event on the Picture Control for LabVIEW 7.1 PocketPC PDA, I want to get the xy coordinates on where the user tapped on the pict control. Any ideas or workarounds? Robert