Why I still can't transfer PDF doc to Excel or Word formats after I had purchased annual subscription as instructed?  I had paid via Apple Store, with my iphone5s!

Why I still can't transfer PDF doc to Excel or Word formats after I had purchased annual subscription as instructed?  I had paid via Apple Store, with my iphone5s!

Dear Sara,
I was been asked to subscribe to the
service on my App after I
had subscribed already?
I have also try to log in to
Acrobat.com, but nothing came up after I clipped Sign in?
Regards,
James Chu
在 2014年5月12日,22:10,"Sara.Forsberg" <[email protected]> 写道:
Why I still can't transfer PDF doc to Excel or Word formats after I had purchased annual subscription as instructed?  I had paid via Apple Store, with my iphone5s!
created by Sara.Forsberg in Adobe ExportPDF - View the full discussion
Hi cyberjames,
Do you get an error message when you try to export your file? Or, are you continually asked to subscribe when you try to convert a link? If it's the latter, it could be that you just haven't signed in to the app yet. Try this:
From the ExportPDF website, click Sign in at the upper-right corner, and log in to the service with your Adobe ID credentials. Now, when you click ExportPDF, you'll be prompted to select PDF files to export, instead of being asked to subscribe.
If you're receiving an error message when you try to log in, let us know what it is, and we can go from there.
Best,
Sara
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