Why I will never shop at Best buy again, EVER!

I will never shop at best buy again! Over the years I have made sure to buy anything tech at best buy. I was a premier member for several years. Ive bought MacBook’s, Tvs, tablets, all kinds of tech. I used to send my customers to best buy to purchase all things tech because of the accidental warranty. Ive used the accidental warranty A LOT. It has been a great blessing as I am a darn cluts! Ive tripped and dropped MacBook’s, even had one randomly crack right across the screen. Ive had some pretty stupid battles with cuomer services In electronics that have failed. Im a network engineer with a degree in my field nd love all things tech. I one time put a solid state drive in my last mac which shorted out. I was told it would not be covered because I shouldn’t have changed the hard drive as I was not qualified. This flat out ticked me off more than anything. After speaking with their legal department about how the book that cam with the darn laptop they sold me had section on how to change the HDD and this would not void the warrenty. I decicded to go to best buy to swap it instead of apple. Which was a MAJOR MISTAKE. Not only did they junk it out on me but I had to pay to have it replaced with in its first year!!! I never even thought of the manufacturer warranty as it sent me into a MAD war path. So I reckon I deserved the $300 dollar loss…I was able to recover from most of this. I realize that most of the geek squad crew lacks education in the technology field. One of the most amazing feats of the local geek squad was when I was using canned air to blow the keyboard out on the mac. Yip it be my luck one blew off. Brought to best buy. Got a cell phone call before home that it was fixed. Now I had researched these keyboards and what was required to replace them. This was not a snap it back on feature. Went and picked it up. Was told by a supervisor named Paul that they had a keyboard in stock. Got home (youp silly me) opened her up. The key was crooked, it was even loose. Pressed it a couple time. Popped off with a string y substance. Yup they glued the darnkey on. MIND BLOWN
Anyway through the years and the issues I just kept piling up. My wife bought me an alienware computer for Christmas. I fell in love!! I loved every bit of it. Much to my despair I left it on the table one day and my very curious 2 yearold yanked on the cord and down it came into many pieces. It never ran the same again. At this point I was bed ridden due to a rare disease. I jad just finished a series of 14 surgeries and was recovering for a few months or so. My wife bought it to Best buy they had decided they wouldn’t fix it on the warranty that it was cheaper to replace. My wife called, and told me . I was a bit disappointed but I said as long as it works im fine. Well the phone rang a few min later, my wife, the manager did not have another alien ware, I told her I would wait and asked if she could have them order it. We were told best buy no longer carries them. So we would need to pick a different one. I was really upset. The had nothing equivalent to my alienware for playing games. I will be in a chair or bed for the majority of my life at this point. So I had gotten into PC gaming and invested a bit of cash into software. SO they hooked me up with an ASUS that was supposed to be equivalent of my alien ware. Of course that wasn’t the case. We had been snookered. Some of my games did run. Well, I had a working computer. Well like an idiot I had spilled water on it in a few months. Its was so dang slow. I sent it off to geek squad 4 times. They kept arguing with me So for a few months I used a computer that was slower than a P4. Well I got a new one. Now keep in mind each time its replaced I have to pay cash. For the warranty. I had spent another couple of thousand on warranty issues when these idiots screwed up. Granted a couple of times for the spill were my fault but gluing a darnkey on my mac??? I had to pay almost 300 to insure it!!! CUZ THEY GLUED A KEY ON. BULL CRAP. Well when I got the new one it took 2 days to reload my software, welp wouldn’t you know it was defected? Wife brought it back sent it off nothing wrong. They JUNKED IT AGAIN. ANOTHER almost $300 BUCKS FOR A WARRENTY!!!! But you know what, it was my darn fault for not realizing they were stealing and using my wifes lack of knowledge. Perhaps for me it was all the pain killers, I don’t know. But what I can say, I got MAD and had My wife put me on speaker phone as I lost my composure. Well 3 more ASUS same model, same store, all within a DAY had defects, I was so darn angryI told my wife to get our money back wed go buy elsewhere. Well they didn’t want to do that!!!!! They wanted to give me less than what my aleinware cost!!! I already took a loss with the friggin ASUS 3 computer in a matter of days, wouldn’t work. Which brings us to today. Computer sucks, wont run new games. I got screwed by best buy. Yes it is my fault I was stuck in bed after surgery. But that’s why I paid an extra $300 for that reason and knowing with 4 kids and a clutz I needed to buy that protection. So I am thankful for it. But I know Geeksquad and best buy took advantage of my wife who is not computer literate. I haven’t been able to get up for long. But soon I will take this asus back to the store AGAIN. Once I get it replaced I will sell it on amazon or craigslist in its sealed state!
So this is why I will never shop best buy again. Dell offers the same warranty. Not only is it cheaper, but they send our parts next day and a tech come to you next day and fixes it at your home. So hopefully by weeks end ill have the strength to go into best buy I will ne returning 2 wireless a routers and any other things I can. Then I will terminate my business with them. I can’t even believe that the 3 months I was under hospital care that best buy would use a pregnant women as such. But now they have lost a lifetime customer. I am

Greetings cm6pack,
Welcome to the forum! After reading through this debacle with your Alienware and ASUS laptops, I can understand why you would be frustrated with the outcome. After having so many exchanges, who wouldn't be disappointed in the experience you have described? I am truly sorry for any inconvenience or discouragement these exchanges may have caused you.
When a device is exchanged under the manufacturer’s warranty, the Geek Squad Protection plan may carry over to the new device under some circumstances. However, if it is exchanged under the Geek Squad Protection plan for accidental damage, per the terms and conditions of the Geek Squad Protection plan, the plan is considered fulfilled and a new plan must be purchased to cover the new device. That being said, unfortunately it seems that the store would have been correct in fulfilling your some of the previous plans if the device was exchanged due to accidental damage, requiring a new one be purchased.
I was able to locate the receipts form these exchanges using the email address you registered on the forum, and I am sending you a private message with some further information in regards to this issue. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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The Worst Customer Service of My Life and Why I Will Never Shop at Best Buy Again

This afternoon I decided I wanted to buy a Playstation 4. I discovered, while browsing Best Buy's website, an offer to trade in a PS3 Slim and controllers for $100 +$10 per controller. I took in the console, three controllers, and two games valued at $12 and $5 respectively for a total of $147 in trade in value. I knew what I was supposed to be getting when I walked in the door.
So I enter store #1155 (Charlotte-Northlake) with the intention of trading in my PS3 and accessories, for a PS4 Destiny bundle. A very simple transaction, that could have easily been handled quickly (and was later handled quickly and painlessly by GameStop). I approach the desk and encounter this lethargic looking automaton named Ashlyn. Or something like that. I explain to her what I want to do, and how much I expect to get out of the trade in. She says "Well, you'll get whatever comes up on the thingy". So I set my console, 3 controllers, 3 cords (HDMI, power, controller), and two games on the counter next to the thingy (computer) and she proceeds to test to see if the console works. She incompetently moves the device and power cord over to the plug in station/screen to see if it works. After much confusion over which plug goes in what hole (I literally watched her try to plug the power cord into the HDMI slot), they stand around trying to turn on the controllers and connect them to the console. She finally discovers she needs the controller cord and asks me for it. I look on the counter to discover that it is no longer there. So I run out to the car to see if it's there, and it isn't. I come back in, and ask her if maybe she dropped it when she picked up the power cord, and she looks at someone else and says in her best impression of an incredibly rude person, "He only brought in two cords". I told her to look on the floor, and of course she found it. So they plug everything in, everything works, great. Now punch in whatever it is you punch in on the thingy and give me my PS4. Nope. Now she has to spend 20 minutes sighing and shaking her head at the computer while repeatedly asking me if my PS3 slim "is 500 GB" to which I respond, literally every time, yes. Eventually she gets help from a distracted eastern european co-worker who asks me "How much is it?" and I say "100" to which Ashlyn replies in another fantastic impression of a terrible customer service worker "He told me it was 500". I clarified that I meant $100 and 500 GB and they proceed to shake their heads and sigh at the screen as they fail to understand what I can only assume were heiroglyphics. So at this point Ashlyn has called me a liar twice, and has not once made eye contact with me, or attempted even the most basic customer service. She finally comes to the price of $117 dollars which I say "That's not right, did you get the controllers?" Naturally she did not. But also neither of them knew how to use the heiroglyphic thingy in front of them, so finally they said "Well, we can't do it in our system, so you'll have to take $117". I said no, took my stuff, and walked out. Ashlyn is a terrible customer service "specialist" and should be quickly fired.
Part 2:
So shaking and fuming I walk out the door to my car with my console and accessories in tow, and decide to call the other Best Buy near me at Concord Mills (Store #268). So I call, explain what I went through, and the girl on the other end of the line says "Oh, some people just don't know where to find the the right thing to do it" and said I could come down there and get it taken care of. So I head down to Concord Mills with hopes of finally making my simple transaction. I get there, tell the girl at the desk what happened, she more or less ignored me, and said she had to take it in the back and test it. Fine, do your thing. She comes back, and says "Where did you see the hundred dollar thing?" so I look it up, and WHILE I'm looking it up she says "I know what deal you're talking about, but I can only give you $40 dollars because this is in poor condition" once again in what I can only assume is corporate standard "Terrible Customer Service Rep Tone". I told her that a console is still in good condition if nothing is broken and it works perfectly, and that a few scratches don't mean "poor condition", this isn't a disc. She says "I'm not marking this as good condition, all I'll give you is $40." so I angrily picked up my stuff, and walked over to the GameStop in the nearby mall. Told him what happened, he took the console, checked that it worked, gave me $140 for everything, I paid the difference for a PS4 and they sent me on my way. 15 minutes. 2 hours of rude customer service reps at Best Buy sent me to GameStop, and I will honestly never set foot in Best Buy again.
So that's my story.
{Removed per Forum Guidelines}
Charlotte, NC Resident and Former Best Buy Customer

Hello puckettsd,
My younger brother got his hands on his own PlayStation 4 a few months ago, and ever since then, I don’t think he’s talked about anything else. In fact, whenever I go to my parents’ house for a visit, I can always hear him discussing game strategy with his friends through his headset. While I’m not much of a gamer myself, I certainly understand the PS4’s appeal, so I can see why you were excited to take advantage of our Sony PS3 Slim Trade-In offer and trade up to the new console. It’s disappointing to hear that your visit didn’t go as smoothly as planned though, and I’m sorry for any frustration this caused while you tried to figure this out on your own.
With any trade-in offer, we should always be assessing the item in question to determine its condition. This is done to make sure you are getting the best offer possible. An item may fall under in four categories - Good, Fair, Poor and Substantially Impaired/Not Working (see here for descriptions). As Ashlyn wanted to figure out which category your PS3 Slim fell under, she took the time to see if your console powered on and made sure your controllers worked properly. This doesn’t explain why she may have had difficulties adding on your controllers to the promotion though. If an associate isn’t sure about how to do something within our systems, they should be asking a member of leadership for guidance. I’m sorry if oversight caused you to leave the store unsatisfied.
Having said this, I appreciate it that you were willing to provide us a second chance and visited our Concord Mills store. I can understand your frustration though if this store didn’t feel that your console met the terms of the promotion and therefore didn’t meet minimum $100.00 offer. In the terms and conditions of the trade-in offer, we do state that the console must be in good condition to qualify. I truly apologize for this discrepancy. Regardless, I’m glad to hear that you were able to trade in your PS3 Slim for a new PS4 console, even if it wasn’t through us.
Experiences like the one you describe are never ones we like to hear, but thank you for taking the time out of your busy day to let us know about it. As a company, we realize there may be areas in need of improvement, and without feedback like yours, we wouldn’t be able to identify them properly to promote better service. Please know that I have documented your concerns as this a great opportunity for the store to learn from, and it is my hope that you give us a second chance in the near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I will never shop at Best Buy again!

Purchased a Flat Screen TV for my workout room on 11/16 at the Buckhead GA store. Brought the TV home and had to order a new cable box which I did a few days later. Due to the holidays I did not get around to installing the TV until 12/5. I had to get the cable run to the room, install the wall mount etc., and I have 4 other TVs so I was in no rush. I finally get around to unpacking the TV to get it hung, plug it in, and there is an internal crack in the screen. No problem I thought. So I put the TV back in the original box with the original packing and bring the original receipt back to the store to exchange the TV for a non-cracked one.. The store manager tells me that since it had been so long they could not accept the TV for exchange. I was caught completely off guard as I expected it to be a no-brainer switch. My response to the manager was "So you think that I saved all of the packaging for three weeks, broke the TV and then brought it back?" He shrugged and I realized he was not going to do anything, so I walked out.
In the last 5 years at Best Buy I have purchased: 2 Ipads, 2 Macbooks, 2 Laptops, 1Sirius XM receiver, 1 Set of speakers, and numerous phone cases, cords, etc. I am a rewards memeber and shopped at BB even though I could get better prices w/o sales tax by shopping Amazon.com.
I will never set foot in your store again and will do my best to spread the word about my experience!
Bye Bye Best Buy!
Solved!
Go to Solution.

Hello duugh,
Welcome to the forum. I am truly sorry for the delay in replying to your post. I can certainly imagine your dismay at discovering a crack in your new TV upon opening it, and I would be very frustrated also if I was denied an exchange. After several days have gone by from the date of purchase, I would assume it would be difficult for the manager to determine if the damaged occurred in transit to our warehouse, and I'm very sorry for any disappointment this has caused.
That being said, it is my goal to assist my customers in any way I can, and I would be happy to look into this further. Using the e-mail you registered on the forum, I was able to locate the order, and once I have more information I will be sending you a private message. To view your private messages, please make sure you are logged onto the forum, and click on the envelope in the top right hand corner.
Thank you again for visiting the forum, and I will be in contact as soon as possible.
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Why i will never again buy a creative prod

Hi,
scince there is no company email-adress or subforum for criticism i post my issue here to see what other users think about that:
Below is an email i wrote to the company:
Dear Ladies and Gentleman,
please let me explain to you why i will never again by a product of your company.
It is not because of the product itself, it is the way you distribute your product.
I recently bought a Zen Creative mp3-player, which really is a fine product.
When i bought it online, the product description said "software only available for windows"
which is ok with me, i dont use windows anymore, and i am used to reading this sentence.
Ususally this only means "of course you can access the product with whatever operating system you prefer,
but the software we ship out with the product works only on xyz" (xyz meaning windows in 99%)
Then i tried to copy my music:
It is not possible to read or write to the player using Linux as operating system.
Please dont tell me that this would be difficult to write your software for linux,
i am a software engineer developing for windows and linux and i know that this is trivial.
2.
Even worse, you designed the player in a way, that it is impossible to copy data to it WITHOUT
your software. And no, this didnt show up in the product description. Scince your player is more or
less just a usb-stick, there is - from a technical point of view - not a single reason why anybody would
need a special software just to simply copy data to an usb-device.
3.
Now the worst of all: I still had a windows 2000 system on one of my computers, so i tried to install
your software on the system. which of course failed scince your software can only be installed on windows xp.
Again, for no technical reasons.
This leads us to 2 questions:
a) How much money did Microsoft pay you, that even people owning a legimitate windows 2000 licence are forced to buy windows xp?
b) Let me guess: As soon as windows Vista is released your software only runs on windows vista, right?
Please be also informed that i also sent letters describing the case to several german popular computer magazines, and hopefully
they will publish my concern as an example of how impertinent a company can get.
Regards,
Timo RoessnerMessage Edited by tr on 2-26-200604:07 AM

Tr,
I am not a Creative employee but I do know a bit about Plays for Sure so I can reply a bit about that.
). Creative did not choose to limit the players to Windows XP. Creative chose to make the ZEN line Plays for Sure devices. Microsoft was the company that chose to limit Plays for Sure to Windows XP (and at one point they were saying there would be a 2000 and ME/98SE update but it never came out). By choosing Plays for Sure I am sure Creative was aware that they would be restricting to a Windows platform but Plays for Sure was the only standard being offered that has built in database and metadata support which the ZEN line all depended on. UMS (Uni'versal Mass Storage) does not have the features that allow for the internal system database to be updated during transfer (rather you have to update it following the transfer which is usually done at boot up which leads to very long boot times following uploads). Creative had been using a proprietary system (called the PDE driver) however that also was being critisised for not being uni'versal enough and requiring the disk to install the drivers (the ZEN Micro fixed that by adding a UMS data dri've feature which many used to store the CD on). The PDE system also did not support subscription tracks like PFS does.
2) The system is in fact not at all like a USB stick. There is a database in the background that stores all of the metadata for the tracks to allow for the sorting and subscription/DRM support. There is a USB storage mode where you can make a portion of the dri've act like a data stick using UMS but it can't support music transfer due to the limitations of the UMS system. On Windows XP machines (with SP ) the player is plug and play with no need for special software (it works with Windows Media Player). It is only when you move outside of the specified system requirements that you lose the plug and play ability.
3) Windows 2000 isn't supported by Plays for Sure. There are workarounds, but really this is a case of Microsoft not providing a driver. You may be a
a) I suspect Creative paid a licensing fee to participate in PFS. I would take your complaints about PFS not supporting Windows 2000 to Microsoft as they are the company that runs that program.
b) I doubt that Microsoft would remove PFS support from Windows XP. Such a move would be horrible but once again would not be the fault of Creative.
One might fault Creative for supporting PFS, but even today it is the only standard available that offers the features it does. It also offers support to what accounts for a vast majority of Creative's targeted user base. I am sure Creative would love for it to be offered for 2000/ME/98SE but they don't develop the license.
Jeremy

Never preordering or buying any game from Best Buy again.

I went to preorder Destiny Limited Edition for PS4 and had to go through several managers a couple months ago to get it preorder for they couldn't find it in their system. After a few hours they finally found it and preordered it for me. Tonight I went into Bestbuy to find out that the person who preordered my game for me put it for the wrong console.. the PS3. Now that I've wasted an hour waiting in line. I will never get the LIMITED edition that I wanted to preorder.
I've read that this has happened to other customers before and I should have trusted them. Best buy you have lost a customer who has been buying electronics from you for years.

Hello vd4246,
While I definitely thank you for pre-ordering Destiny at Best Buy, I sincerely regret hearing that it’s resulted in such frustration for you! Securing a copy of the Limited Edition of Destiny was pretty difficult since they were exactly that, limited. It makes complete sense that you’d be frustrated if you were under the impression that you’d be receiving the limited edition on one system, only to find out that you had pre-ordered the game for a different console and I’m very sorry if this is what occurred.
I’ve located your pre-order receipt using your email address on file for the forums and I’ve reviewed the details. When pre-ordering games in-store at a Best Buy location, a deposit is needed for the pre-order to be considered valid, which is present on your receipt. After the deposit is provided, the pre-order receipt will print, which will fully display the item(s) that you pre-ordered. While I understand that these transactions are usually completed by one of our associates, I would definitely suggest reviewing the receipt to ensure you receive the proper item(s).
I can understand how your frustrations would make you reluctant to shop at Best Buy in the future. However, I do hope you reconsider! Thanks for sharing your feedback with us here on the forums and please don’t hesitate to let us know if you have any further questions or concerns.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Why don't Macbook pros at best buy come preloaded with Lion OS X?

Why don't Macbook pros at best buy come preloaded with Lion OS X? Will they in the future?

-sneak- -sneak- -sneak- LION!
-sneak sneak sneak- Here you go, Sir!
"Uh, what did you do?"
... nothing! Enjoy!
(-giggle-)
... actually it's a free upgrade offered through Apple
I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.
: Open Mailbox

Why Adobe will never create an Encore CC version ?

Hi,
Adobe has stopped any improvement of Encore for because the use of physical medias is decreasing because everybody watch movies on iPad or iPhone..
This is a bad reason, or a crazy reason : the 4K movies and camcorders are now available and, as I know PP CC is able to work with this size.
It is crazy to watch 4K movies on an iPad connected to Cloud. The best is to watch from a physical media, so WE STILL NEED ENCORE and an ENCORE CC release.
As I know, 100 GB disks might be available.

I know that it is possible tu use Encore CS 6 with Pp CC, but this
solution is not very easy and logic.
It is necessary to do the following loop :
- 1) export PP CC sequences to AME CC,
- 2) encode sequences,
- 3) import encoded sequences in Encore CS6,
- 4) edit the Encore project,
- 5) check the project before creating disk,
- 6) go back to PP CC in case of mistakes,
- 7) go back to #1.
And my experience showed me that some points must be modified or
corrected before creating the final disk.
This is the beginning of a second loop which is time consumming (often
several days depending of the PP sequences length).
With the dynamic link (PP CS6 + Encore CS6) it was possible to encode
after the completion of Encore project.
Who has never experienced this loop ?
Le 08/06/2014 19:07, Stan Jones a écrit :
>
Why Adobe will never create an Encore CC version ?
created by Stan Jones <https://forums.adobe.com/people/Stan+Jones> in
/Encore/ - View the full discussion
<https://forums.adobe.com/message/6442856#6442856>

HT201611 probably will never rent anything from itunes again. I rented a movie on iphone but cannot watch it on my ipad or macbook. this is ridiculous..and i am dissapointed. and the 2 days expiration is another absurd thing. again, dissapointed.

probably will never rent anything from itunes again. I rented a movie on iphone but cannot watch it on my ipad or macbook. this is ridiculous..i am very disappointed. and the 2 days expiration is another absurd thing. bc i typically dont have the time to watch a 1 hour and 30 minutes movie but will watch a little every morning for a week to finish. this 2 day expiration force me to waste my time watching the movie. very, very dissapointed. next time ill rent from google. this kind of mistake should not be made by apple.

Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no.

Why I will never buy another HP Laptop

So I guess I'll try Dell next, but unfortunately I still have to struggle with this hunk-o-junk I bought from HP for at least another year.
Model: HP Pavilion dv8 1103TX
I've had so many issues, especially after 2 years, it's like HP designed the thing to start breaking after 2-years of 8hours/day usage.
Problems include:
Quick-Launch Keys that have a mind of their own (rendering my wifi & bluetooth useless, since the keys switch them on/off at random) Took the laptop to the HP repair centre for this problem on the last day of it's warranty, and they ended up replacing the wrong part. (The speaker cover, instead of the Quick-Launch Keys) After that my laptop was out of warranty and they refused to take it again without me paying for the repairs. The quick-launch button issue continues.
Charger issues - this is the one problem I've ALWAYS had with all my HP's, their chargers die after 2 years, like clockwork, like it was designed to do so, 4 co-workers/family got HP's more or less the same time as I did and we all started shopping for replacements chargers at the same time.
Endless other related power issues - The laptop would be charging but not know it, thinking it's running on battery, forcing me to change all my power schemes so that the system performance isn't affected. And when the laptop is charging, don't dare disconnect it, because it will not resume charging easily. (Note that this still happens at random even after replacing the battery and the charger)
Finger-print reader - Must be disabled else SSMS (SQL Server Management Studio) is unstable as hell and crashes for every second query you run. Too random? That's what I thought but Google it to check me up. Once I disabled the finger-print reader, SSMS worked like a charm.
Don't ever, EVER, buy HP Laptops!

I, too, will never buy another HP. I have had 3 laptops in 7 years. My first was a dell and it worked well, but the harddrives crashed. I switched to HP mainly due to high ratings from Consumer Reports. It worked well for two years then I began to have problems on boot up. I decided to replace it before it crashed or further deteriorated. That's when I purchased my G-70 in fall of 2008. I have been pleased with the product, but am dismayed to know HP had knowledge of issues with its hinges. I, unfortunately, didn't know this until I began to experience the problem with my hinges and did a bit of research. I was even more dismayed to know the problem with my first HP was due bad motherboards and heat issues. I was never informed of the motherboard problem and subsequently missed the deadline to have my computer repaired. These are the reasons I am no longer a loyal HP customer

Packaged Lost. UPS will only talk to Best Buy.

I placed an order on 7/28 for a game to be shipped to Washington. According to the recepient (and the tracking) UPS has lost the package at one of their facilities, and will not talk to me or the recepient, only Best Buy.
I assume that this may be a common thing and you guys already have a delegated process, but I just wanted to make complete sure that you guys were aware. Please let me know if there is any additional information you require.
Thanks.

Hello Mabrahams85,
Lost packages are the worst! While it certainly doesn’t happen very often, it can definitely ruin someone’s day. In these circumstances, we would have UPS initiate an investigation to see what happened with your order. This normally takes around 7 to 10 business days.
Having said that, I was able to locate your account using the e-mail address you used to register for the forum and have sent you some information. Please make sure to check your private messages when you have the chance to do so by signing into the forum and then clicking on the envelope icon in the upper right-hand corner of the page.
Regards,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Why is dell XPS 15 on best buy site looking a bit older version?

Hello,
I've gone through the official dell site and the best buy site for information and specifications about Dell XPS 15 laptop. However the best buy has a biter older version? not sure.
Please could someone clarify this ?
The basic items which aren't matching are as follows:
Item
Original Dell site
Bestbuy
Webcam
2.0
1.3
Speakers
JBL speakers (Also the logo is shown into the images of the laptop)
Nothing mentioned. Just Says internal. No logo on the images
Hard Drive
750
500
I'm going to buy one from best buy however if it's not latest .. no use as they are charging more than that of Dell site..
Any help would really help to decide me...
thanks in advance..

Here's the best buy link
http://www.bestbuy.com/site/Dell+-+XPS+Laptop+/+Intel%26%23174%3B+Core%26%23153%3B+i5+Processor+/+15...

Why I will never buy another Creative product ever again....

I just replaced my creative sound card with a brand new Asus. So far the Asus works perfectly, sounds great and was super easy to install. The first creative card I bought was deader than roadkill in 3 months. The second Creative card I bought(The one I just replaced) would intermittently stop working either in the middle of doing something like playing a game for no apparent reason or simply not work at all when you boot up the computer. No error messages, no indications of any kind. It would just go silent. I have a feeling that part of the reason this may have been happening is because the shape of the card was very weird and never fit in my case quite right so I had to almost force it to line up with the screw hole so that it wouldn't fall out of the PCI slot. Not the case with my new Asus card. I put it in the slot, everything lined up perfectly and took about 0 seconds to install.
<span style="white-space: pre;">Also, the Creative card was a 5. surround sound card and I bought Creative 5. surround sound speakers to go with it. The logical leap is that the two would work in conjunction with each other. However this was far from the case. I never got all the speakers working at the same time. Ever. Not once. This made 3 creative products in a row that sucked.
<span style="white-space: pre;">One bad product, well maybe somebody had a bad day at the factory. 2 bad products is pushing it. 3 bad products means there is a serious quality control and cheap parts problem in the company. Perhaps this is because I am buying their low end products. Maybe their 200? - 300$ range products are better. But after all this hassle and waste of money I sure as hell am not wanting to find out.
<span style="white-space: pre;">Next on the agenda: replace the crappy Creative speakers with something nicer. Sad really, the Sound Blaster used to be the Industry Standard. Now your cards are junk. After 6 months the metal on the card is literally rusting and corroding away. I have NEVER seen that happen on a computer peripheral before and I have bought a lot video cards, sound cards, etc... Goodbye Creative. That is the last dollar I spend on you.

Which component is broken? If it is only the hard drive it can be replaced, and someone here will be happy to help with that.
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The download never stops trying to access the download site and there is no way to get help.....that is why it will never be my default browser...is there any help out there?????

i keep getting asked to download an update and when I hit the tab it continualy is "trying to access the site" yet it never happens. Also when I have upgraded and need to move 1 image inside the other to load it, that set of images never vanishes......way too complicated unless s0meone can tell me how to fix it. This is why it has always been just a "backup" browser for me
Please help!!

Try here.
iOS: Not responding or does not turn on
If necessary,let the battery fully drain and then charge and try again.

Why I will NEVER recommend AT&T to my family, friends or coworkers

I recently moved and as a loyal AT&T customer I decided to move my Uverse and Internet services with me. As anyone who has ever moved can empathize, I had an inordinate amount of things on my plate, on top of running my own business. I was dissatisfied with my internet service from the first couple of weeks and planned on calling to get - I hoped - some options to upgrade. So I called AT&T customer support three weeks ago and was told the package I could upgrade to would only give me up to 24Mbps of internet speed, and that was just the maximum, not a guaranteed minimum. That was only 2Mbps faster than was I was experiencing at the time, which I knew would not be sufficient. It was faster to run the internet on my wireless network rather than using Wi-Fi to browse the internet on my phone. Similar experience on my laptop, desktop and iPad. I didn't want to switch, but I didn't have a choice as AT&T wasn't offering a solution to the internet problem. It wasn't until two weeks ago, about two months into the service, that I was able to get around to finding another provider who offered over four times the speed of internet! I signed up immediately. As a business owner it is imperative for me to have a fast internet connection to keep in touch with clients. AT&T unfortunately could not offer me the service I needed. Reluctantly, I spent another half day getting new services installed and going through that whole experience again. I would have liked to avoid that if possible, but as I mentioned, the AT&T internet was so poor I just didn't have a choice. Although I had to go through the inconvenience of having new services installed, I'm glad I did because my internet service has tremendously improved! When I called AT&T to explain the situation and cancel my services I was basically told that I waited too long to cancel (over one month) and would be charged a $165 cancellation fee. I implored with them to understand my position as a consumer, a business owner, and a new home owner. They would not. At one point, the manager Jennifer basically told me, “Why didn’t you call sooner? If you hadn’t waited this long you could have cancelled without penalty. We’re already two months in. There’s nothing I can do for you.” I found her response to be rude and insensitive. She doesn't know what I have going on daily. Who is she to ask me why I didn't call sooner? She should simply help me solve the issue and take into consideration that I was a loyal customer for over two years before this - even after my bill fluctuated without warning on numerous occasions - but that's yet another story! I will pay the $165 fee, which will pale in comparison to the cost of losing potential business from my friends, family, and co-workers, as I’ll be sure to tell them about this negative customer experience. What a lack of appreciation for customer loyalty. Sorely disappointed in you, AT&T. You’re better than this.

While you are busy bashing ATT and praising your current service provider, take a look at your current providers cancelation policy. I can guarantee if you got a bundled deal, you also have a 1-2 year contract with a cancelation penalty.
I was, like yourself, unhappy with Uverse, which sold to Frontier. The Internet was intolerable. So I switched to Cox internet. Since I only moved my internet service, I wasn't charged an early termination fee, but lost the bundled discount. Since I didn't bundle with Cox, I also didn't get an introductory price or bundle discount.
I'm fine with that. I am under no obligation with Cox and only a few months left with Frontier TV.

Dear Adobe. Your useless customer service is why I will never choose to purchase another Adobe product. For $200, I get to read tons of other users questions, Yay!

Last time I try your "help"

Since this is the only message you have in your history it appears to be the first time you ever tried to get help thru the forums. You should try posting a question that explains your problem so that someone might be able to offer help.

Why I will never shop at Best buy again, EVER!

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