Why iPad 2 is not connecting my computer and iTunes

I can't connect it

Are you on a windows pc or a mac? Ive had this issue on my PC. Try restarting the Apple mobile device service.

Similar Messages

  • Iphone 4 is not detected by computer and itunes but it is charging

    Iphone 4 (IOS 7) is not detected by computer and itunes.
    I am the 2nd owner of this iPhone 4. I did all the troubleshooting said in http://support.apple.com/kb/TS1538 but nothing resolved it.
    Troubleshooting I did:
    1. Used other iphone / ipod devices, it worked but not my iphone 4.
    2. Used different Windows OS and different computer, Win7 & Win8, still not detected.
    3. Used different USB cables, still not detected. But my current USB cable is working with other iPhone/iPod devices.
    3. Uninstall / Install iTunes, still not detected.
    4. There is no "X" in the device Manager, and also, portable devices is not showing upon plugging in the device.
    5. Made sure that the Apple Mobile Service is running.
    6. I only have iPhone devices, so I don't have any 3rd party Software conflicts.
    Please help me. Thanks!

    Hi anndhrew,
    Based on the information you have provided, it appears your <product name> needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
    iPhone Repair and Service - Apple Support
    http://www.apple.com/support/iphone/repair/
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Can't restore apple id ,you were blocked for security reasons, but to restore the need to enter the key after typing it sends a 4-digit code on the ipad , but at ipade I am not connected to icloud ,and to connect you need to recover your account

    can't restore apple id , because apple were blocked for security reasons, but to restore the need to enter the key two- step werification . after typing it , apple sends a 4-digit code on the ipad , but at ipad I am not connected to icloud ,so i cant get code . but if i want to recover apple id, i need to  connect icloud, so what to do? help !

    I have (sorry forgot to add that). I was switched around and finally I was told I would be put through to a supervisor but after being on hold for about 10 minutes the phone went dead, I did not lose connection so I do not know if I was hung up on or there was some technical difficulty. I called again yesterday and did in fact speak with a supervisor for Account Security but he told me he did not know why it was happening and put me through to a different number but that ended up not being any helpful either. That's when I decided to give it a shot on here!

  • I have a problem with my ipad i'ts not connected to server and also, on top of my keyboard it says private

    Everyday i was able to access to the internet via wi-fi but later on Iwas'nt able to access, it's not connected to server and also when I used my keyboard it says private I want to undo it. I don't want private could you pls help me. 

    The Private is a button, tapping it allows you to turn private browsing on and off - as it's a button, so like the rest of the keys on the keyboard, it can't be removed. If the menu bar at the top of Safari is light grey (or the Private button has a white background) then private browsing is 'off' ; if the bar is dark grey (or Private has a darg grey background) then private browsing is 'on'.
    For wifi, what have you tried, any/all of :
    - disconnecting/reconnecting to your network
    - soft-reset of your iPad and rebooting your router
    - Settings > General > Reset Network Settings ?

  • Ipod touch screen shows connecting to itunes when not connected to computer and will not go to start screen  also will not connect to itunes get message that passcode needs to be entered but cannot get to that screen on ipod

    ipod touch shows connecting to itunes on screen even when not connected to computer.  cannot get to start screen to enter my passcode

    Place the iPod in recovery mode to bypass the passcode (and essentially erase your iPod)  and then restore via iTunes on your computer.

  • Ipod nano does not connect to Windows and itunes

    Dear All
    in my family we have 3 ipods: a shuffle, a ipod 20gb and a nano. While the first 2 are easily connecting to windows and itunes, the nano doesn't and does not recognise the USB port of my laptop[message 'unkwnon device']. I have tried, I think, most of the suggestion I found on the apple support and in the forum. Does somebody know any 'special' tip, my son is really getting frustrated by this situation because he can't get the same music. Please help. Thanks in advance
    ciao

    Hello franbat,
    Thank you for the details of the issue you are experiencing with your son's iPod nano.  I found an article with steps to address this:
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/TS1369
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

  • Ipod classic not connect the computer and not load, what do I do?

    Help me please!

    Have you tried plugging the iPod into a different USB port on your PC?  Preferably a high powered USB 2.0 port on the back of your PC and not a USB port on the front or via USB hub.
    With the iPod still connected to your PC, try a hard reset.  To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
    Otherwise, see this article for more troubleshooting suggestions.
    iPod not recognized in 'My Computer' and in iTunes for Windows
    B-rock

  • My IPod touch not connecting to computer or itunes, it only charges

    I Have an IPod touch 4g and when i plug it in the computer, it charges but it doesnt connect to Itunes or My computer?
    Ive tried using a different cable there was no difference, I tried pluggin it in a different computer, still the same problem, reboot my IPod, I tried going to service at menu at the computer and restarting IPod device.
    None of them worked. Im wondering if its my IPod touch. Can someone please help me? I have been looking for a solution but still no luck :(

    Looks like a hardware failure, you'll have to get it serviced by visiting an Apple Store or by contacting Apple:
    Apple - Support - Service Answer Center

  • I have 3 devives registered with the same ID. I restored and backed up Ipad(4) yesterday and discovered that the second device is not connecting to store and itune, what should l do

    What should l do to the second apple device registered with my apple ID that is not connecting to apps store

    Hi ..
    Reset the device:
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    Then connecting to the App Store.

  • What happens to VPN , Wifi settings and Email accounts on iPad if synced with a new computer and itunes account?

    I have an Ipad with VPN,Wifi connections and email accounts already created . Now I want to sync it with another computer using a new account as this device is to be given to someone else. I want to know what will happen to the settings already made as I do not want them to change ?. Deletion of Apps and other media files is ok but the settings like VPN,Email account and Wi Fi shoudl not be reset.

    Wickedweapon-
    Pre-installed Apps such as Mail, Camera, Photo Booth, Notes, et cetera, are kept.  Any iOS updates are retained.  Otherwise, the iPad is returned to its factory default settings.
    If you planned to sell an iPad, you might go ahead and do the reset manually.  Go to Settings-General-Reset-Erase All Content and Settings.  Doing this would ensure that any sensitive personal data is erased.
    Fred

  • Ipod Shuffle not recognized by computer and iTunes and does not charge

    I connected my iPod to my computer but for some reason, it is not recognized at all by the computer nor iTunes. It doesn't charge either. I have tried all the USB ports and since I have Windows Vista, I cannot use the Restore Utility thingy. I purchased my iPod about 2 years ago so a warranty replacement is out of the question. Since any choices have been kicked off, can anyone find a solution to my problem? TYVM pl0x

    Time to replace it: $49 2nd Gen shuffle at online Apple Store...

  • IPod Touch (2nd gen) not recognized by computer and iTunes

    When I connect my iPod Touch to my laptop, running Windows 7, neither the computer nor iTunes recognizes my iPod. Everything worked before with Vista.
    When I plug the iPod into the computer the iPod does turn on put the battery doesn't charge and the iPod does not show on the Device Manager.
    I have gone through and uninstalled and the reinstalled iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application support. With no positive result. In fact I have done it twice.
    In going back to make sure everything had installed I have noticed several things.
    The Apple Software Update, Bonjour, iTunes folders and Common Files are located in Program Files(x86) There are also copies of the Bonjour, iPod, Common Files, and iTunes folders are also located in the Program Files folder. Are these file locations correct?
    Also, I have read somewhere that there should be usbaapl.cab, usbaapl.inf, usbaapl.sys files. I can't find any of these file. Are these files necessary?
    Any help will be appreciated.

    greetings rkonrv and welcome to Apple discussions !
    it seems your have seen this KG then.
    maybe this tip by Beebopp (though a little off topic) will provide some pointers:
    +This solution is very similar to one above but worked for me. Am using iPod Touch 2nd Gen with 32 bit version of Windows Vista where the iTouch is being seen by Windows but does not show in iTunes. In my case it was being identified by Windows as a camera. I tried un-installing and re-installing iTunes and all the other Apple apps with no luck. Was almost ready to throw in the towel when I did one last search for alternate solutions and found the following instructions to reinstall the drivers, but instead of having the system look to the c:\Windows\inf or c:\windows\system 32 folders for the drivers, the path is changed to C:\program files\common files\Apple\Apple Mobile Support\Drivers, which is apparently where Vista installs the drivers. Once I changed the path the driver properly reflected the iTouch as a USB device, and not a digital camera. Try this if you are having similiar issues.+
    +Here are the steps:+
    +1. Verify you have the following files usbaapl.cat, usbaapl.inf & usbaapl.sys in the following directory "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers"+
    +2. Log in using an ADMINISTRATIVE account+
    +3. Single left click on START+
    +4. Single left click on RUN (You may need to change the start menu to 'classic view' to see RUN, you can change back after if you like)+
    +5. Type in " devmgmt.msc " then hit Enter (Don't type in the quotes)+
    +6. Look for Imaging in the Device Manager window, and click on plus sign (In Vista you may not see the "Imaging" option. Look under "Portable Devices" as an alternative)+
    +7. Now you should see " Apple iPod " as a device underneath Imaging (or Portable Devices)+
    +8. Right click on " Apple iPod " then single left click on Properties+
    +9. Single left click on the " Driver " tab+
    +10. Single left click on " Update driver "+
    +11. Select " Install from a list or specific location " or "Browse my computer" whichever shows on your version of Vista+
    +12. Single left click on " Include this location in the search " if shown+
    +13. Paste " C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers " (Don't type in the quotes) into the box " Include this location in the search "+
    +14. Single left click NEXT and keep clicking through until " Apple iPod USB Driver " is detected, if no list appears then you should see the little animated circle thingie spinning. It's looking and working. Be patient.+
    +15. Hopefully you will get a successful message.+
    +16. The correct drivers(s) are now installed.+
    +17. Start up iTunes, and see if you iPod is detected again.+
    good luck !

  • Ipod classic has white screen and do not disconnect when connected to computer and ok to disconnect when not connected to computer and stays on recognized in computer but not in itunes

    has anyone had this problem followed the steps to rest but i keep getting the same problem

    If you have your iPod set to automatically sync with iTunes, right click on the iPod in iTunes, select options and if you have a check mark in the box marked “enable disk use”, remove it and your iPod should automatically disconnect after it’s finished transferring music.

  • Ipod touch 4g won't connect to computer and itunes

    if i connect my ipod touch to my computer, my computer doesn't say i connect my ipod. it doesn't sync.
    please help

    Are you using the same USB cable that came with the ipod? Try to use another USB cable in case you didn't do that before. Did you check the docking port for any kond of debris or lint?
    If this does not help, you'll have to get it serviced: Apple - Support - Service Answer Center

  • TS1591 Iphone 5 and Ipad 4 were not recognized by computers and itunes, cant sync since update software. HELP PLEASE

    I have an Iphone 5 64gb and an Ipad 4 with Retina Display and both are not recognized by Itunes 11 run in Win 8 pro 64bit.
    I have uninstalled and reinstalled itunes 3 times, reseted my devices for many times, changes different cable but everytime I plug my devices in, a small message appear on devices screen ask whether to trust my computer which has been authorised by me via itunes.
    I dont know what is the problem here and seeking support from apple community. If anyone have experienced the same issue please share with me your solutions, it would be greatly appreciated.
    many thanks.

    Hello Mr. Mai,
    I would be concerned as well if my iPhone and iPad were not recognized by iTunes.  Thank you for providing all the information with the steps you took in regards to this issue.  I found an article with a few more steps you can take (you can skip the steps you have already taken):
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

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