Why ipad serial number in settings is not the same as the serial number in the back?

I took an ipad mini for screen replacement, everything was succesful. The customer calls me back claiming that the ipad wasn't his ipad. He went to store and claims that the serial number  that shows on info of the ipad does not match the serial in the outer frame (the one in the back). I didn't check that on my procedure due to that I didn't turn on the ipad and in the recieving yes i wrote the serial number that is in the back. I check on several forums and some people where asking the same issue but in case of a purchase in a store or online, that their serials didn't match. I would like to know if someone have found this issue on any product, ipad, iphone, ipod or whatever other, having this issue with serials.

Here we work with repairs for devices that does not have waranty (expired or other issue). In this case, I did the screen replacement. No other ipad was on my station, the ipad arrives, i took it change the glass, put everithing back, give to customer. Thats it. The job was done by me, the customer test his ipad in front on me, works fine, everything ok. Few days pass and he came back saying that it wasn't his ipad, he brings the box that the ipad came and ask me why the serial number does not match the serial number in the box (sorry NOT in the back of the ipad).
There were no other part changed only glass. After 7 years working on this, thats the first customer complaining about a work done here. After this I was curious and look for more information and some forums, also one port here is claiming that the serial number on the device is not the same as the box where it came.
I just want to make sure that there are possibilities that there could be such mistake during the packaging process.
Thanks for the replies

Similar Messages

  • Mac and iPad connect to wifi, iPhone will not. I have tried all resets besides the full erase reset and nothing seems to work. Any suggestions?

    Mac and iPad connect to wifi, iPhone will not. I have tried all resets besides the "erase all contents and settings" and nothing seems to work. Any suggestions?

    http://support.apple.com/kb/HT1414
    I would honestly try this. It is how to restore your phone and see if it works.

  • Is "AirPort ID" the same as its serial number?

    Page 15 of the Setup Guide for AirPort Express 802.11n states "...the default network name for an Apple base station is AirPort Network xxxxxx, where xxxxxx is the last six digits of the AirPort ID".  Is the ID the same as its serial number (found on the bottom of the device and on its packing box)?

    The AirPort ID is the same as the base station's wireless MAC address. It is not the base station's serial number.

  • I purchased a song through iTunes on my MacBook which I have owned for years using the same Apple ID and all of the sudden I am not authorized to listen to this song only? Why? How do I fix it cause it's making me very mad...

    Just purchased a song through iTunes on my MacBook which I have owned for years using the same Apple ID and all of the sudden I am not authorized to listen to this song only? Why? How do I fix it cause it's making me very mad...

    Hi E_WM7,
    Welcome to Apple Support Communities!
    Take a look at the article linked below, it provides suggestions that may be able to resolve the authorization issue.
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    -Jason

  • With 'Mail v8' and 'Yosemite' accounts settings are not saved and I keep having to check the "SSL" box

    With 'Mail v8' and 'Yosemite' 'mail' "account settings" are not saved and I keep having to check the "SSL" box. This has only occurred since upgrade to Yosemite?
    Any help would be appreciated as this is so frustrating!!

    Update to 3.6.16 has fixed this problem.

  • I have an app called cartoon HD on my iphone and this app is no longer available I am about to buy an ipad, if I back this up with the same Apple ID will it share the app to the iPad?

    I have an app called cartoon HD on my iphone and this app is no longer available I am about to buy an ipad, if I back this up with the same Apple ID will it share the app to the iPad?

    You can copy the app to your computer's iTunes library by connecting the phone to it and doing File > Devices > Transfer Purchases - an actual backup (either on your computer's iTunes or to the cloud) doesn't contain the actual apps, just their content and settings, for a restore to work the app needs to be either in your computer's iTunes library (for and iTunes backup/restore) or still in the store (for an iCloud backup/restore). Or you could just sync the app from your computer's iTunes (which will only install the app, not any previous content)

  • I have 3 ipads with ipad 1 and 4 i can see near all videos from facebook but on the ipad 2 is asking for adobe flash player and its the same video that i watch on the other ipads ! Any help please

    I have 3 ipads with ipad 1 and 4 i can see near all videos from facebook but on the ipad 2 is asking for adobe flash player and its the same video that i watch on the other ipads ! Any help please

    Adobe has not made a version of Flash for the iPad.
    Kappy explains why. https://discussions.apple.com/message/19446567#19446567
    5 Flash Player Alternatives http://www.techshout.com/features/2011/01/flash-player-for-ipad-apps/
    Top 4 browsers supports flash player on iPad and iPhone
    http://mashtips.com/flash-player-ios/
     Cheers, Tom

  • Can two users on the same Mac sync contacts by using the same Apple ID in the iCloud settings?

    Can two users on the same Mac sync contacts by using the same Apple ID in the iCloud settings?

    Hi Barney,
    That's exactly what I want. I have a personal user and a business user on my MacBook Pro. I want both users to have the same contacts so if I add a contact while I'm logged into my personal user, it will show up when I'm logged into my business user. I want both contacts books to be exactly the same; like you said. So, I used my business user AppleID when I enabled iCloud for my personal user and I enabled iCloud for my business user with that Apple ID as well. For my personal user, I selected Contacts and Calendars to sync with iCloud. For my business user, I selected everything to sync with iCloud. The problem is... it didn't change anything. I restarted my computer to see if that would do anything but nothing happened. I'm not super savvy with Apple products, so maybe I'm completely confused.
    Hi Xeni,
    Thank you for your response, as well.
    KEW

  • TS4123 This is not correct solution. I have fresh copy of Windows 7 64 bit and I have the same problem.  Autorun only shows the Bonjour service.  It started when try to sync more than one iphone.

    This is not correct solution. I have fresh/new copy of Windows 7 64 bit and I have the same problem. 
    Autorun only shows the Apple Bonjour service.  It started when try to sync more than one iphone over WiFi. I have two iphones and an iPad. I turned off syncing over WiFi and still has high CPU utilization. One of the CPU's is pegged at 100%.  It is the AppleMobileDeviceService.exe process.

    For the record, I then followed the suggestion of MarcDCMB in https://discussions.apple.com/thread/4291206 of just manually restarting the Apple Mobile Device service in Windows services.msc once each time after starting iTunes and the service no longer hogs CPU after that service restart.  Not too painful as a work-around, and apparently an effective one, but clearly not a solution to the problem.  Again, as above, all the other solutions didn't work for me and I have no conflicting software as far as I can tell. So you'd have to say this Apple's problem.
    Also FTR, I am still on the 5.2.0.6 version of the Apple Mobile Device Support MSI and I don't know if that is relevant to this work-around working but my sense is that it is NOT relevant.  I'll report back on this thread if I re-upgrade and the problem returns in spite of the service-restart approach.

  • I have used the same Apple ID on my children's iPads. Both iPads are now showing as the same. How do I get the missing account back?

    I have used the same Apple ID on my children's iPads. Both iPads are now showing as the same. How do I get the missing account back?

    You can clear the iPad and start again with the other account> Settings->General->Reset->Erase all Content & Settings
    Or you can go to Settings->Itunes and App Stores->Apple ID->Sign Out,
    And Then  Sign in with the other account. You can then download the Apps with that account. Though you may block the other account for 90 days.
    Your best bet is to set it up again using the orighinal account it had, so you can get their Apps back. without affecting your account.

  • If i download ios5 to my iPod, because my apps will get deleted will i be able to keep the same text free phone number?

    If i download ios5 to my iPod, because my apps will get deleted will i be able to keep the same text free phone number?

    If you update correctly yuyr apps wiull not be deleted and you can restore from backup.  Just make sure that all theapps are in the library of he computer and that there is a backup of your iPod.  Thenupdate and if necessary, restor from backup.  Also see:
    iOS 5: Updating your device to iOS 5

  • A 6 and a 6 Plus with seperate phone numbers are receiving txts sent to only one number. They share the same iTunes acct. Is this the problem?

    A 6 and a 6 Plus with seperate phone numbers are receiving txts sent to only one number. They share the same iTunes acct. Is this the problem?

    Hmm... Just found out the 6 and 6 Plus were updated to 8.1.1 today. Coincidently, that's when this started.
    Another thing is both phones ring and you can answer either one, or both. fwding is not selected.
    Thanks Kilted Tim.

  • HT4061 Recently I upladed the iOS and I have set a password, but when I entered the same it's now given as the "iPad is disabled"

    Recently I upladed the iOS and I have set a password, but when I entered the same it's now given as the "iPad is disabled"

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • I recently changed my password for my Apple ID and now I can't receive calls on my iPad or Mac.  All devices are signed on with the same iCloud account.  Anyone have the same issue?

    I recently changed my password for my Apple ID and now I can't receive calls on my iPad or Mac.  All devices are signed on with the same iCloud account.  Anyone have the same issue?

    Hello!
    On all of these devices, go to: Settings > iCloud and make sure they're updated with the new password. If you're talking about Macs, go to: "System Preferences > iCloud" too.

  • HT1923 When I try to uninstall iTunes I get a message saying iTunes 64 msi can not be located and I should enter an alternate path. How would I know where it it is? I get the same message when trying to install the update to iTunes 10.6.1.

    When I try to uninstall iTunes I get a message saying iTunes 64 msi can not be located and I should enter an alternate path. How would I know where it it is? I get the same message when trying to install the update to iTunes 10.6.1.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Imported album to itunes library but it will not sync to my ipod, tried with my husbands ipod and the same thing. What could be the problem?

    imported an album to my itunes library, but it won't sync with my ipod classic. I tried it with my husbands ipod also and the same problem. What could be the problem?

    Thank you all for your replies. Here is what i ended up doing. I cannot afford any 3rd party software so i went to itunes and manually entered all my playlists. As I had indicated my purchased music was on my new computer just not the playlists  and I could not sync my ipod. After I rebuilt all my playlists I tried to restore my ipod to factory defaults/new. All of the steps called for in apple support and elsewhere were not available to me. I connected my ipod, went to my computer, right clicked my ipod, and formatted. That wiped my ipod so when I connected to itunes it then gave me a restore option. I did the restore and all is good in the empire again. I can now buy new music and sync my ipod so I am a happy camper.
    Thanks to all.

Maybe you are looking for