Why ipod can't receive emAIL AD HARD TO FIX IT

I TRIED MANY WAYS BUT CAN'T FIX IT, DOES ANY ONE HAS THE SAME EXPERIENCES?

Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
Test the issue after each step.

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    The Best Alternatives for Security Questions and Rescue Mail
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