Why is a Verizon contract 2 years when a phone won't even last that long?

Question

I have owned 3 different Motorola Droid phones. With Each phone I have had multiple replacements during the 2 year contract due to malfunction. I get a replacement and it has the same problem as the phone it's replacing, this is ridiculous. My first was the Motorola Droid when they first came out. I replaced it 9 times in the first year....Verizon kept giving me certified used phones that had the same problem. Simply means, they didn't know what the problem was and couldn't fix it...Here you go, have another broken phone. My current phone is the Droid Maxx HD. Phone was right at the warranty expiration and started freezing up and shutting down on it's own. Went to a dealer and arranged for a replacement. I get the replacement, charge it, activate it and that same day took it to the dealer because it was doing the same thing. They replaced it. The phone I have now is doing the same thing. My contract expires in November, I'm going to a simple phone or to Sprint, T-Mobile or AT&T....$150 a month for service and I can't even get a phone that works. On top of that, I work in a hospital, I barely get a signal here and most of the time only get 2 or 3 bars...Think it's time to move on

Answer 1

I agree.  I did have better luck with my maxx razer.  About 7 months ago the screen died after I had had it less than a yr.  The Verizon store I went to was great about sending me a replacement at no cost.  Of course no new phones since Droid had moved on to newer models so I got the same model from the refurbished warehouse--the island of misfit toys.  It had more bloatware and useless apps than the original most of which I was able to remove or disable updates. I sacrificed my unlimited data plan to get a Droid phone.  Now the battery is weak, the screen times out randomly, apps drop.  I went to the Verizon store to see what options I had to upgrade early to a Galaxy.  The sales staff pushes the new Edge plan--switch and upgrade at no cost and be able to upgrade every 6 months with no contract.  Sounds great-except the FULL retail price of the phone you get is divided and tacked onto your monthly service plan bill and if you try to upgrade at 6months (or even a yr.) your phone is not "paid off".  They will not extend existing contracts only offer Edge, waiting until I'm due for upgrade in Nov., or pay full price for another phone.  I've had Verizon for almost 20 yrs. but I'm shopping other carriers that have comparable plans at lower prices and also shopping on line to just get the new phone now and switch---it would be cheaper even with verizon's ETF.