Why is adobe charging me twice a month for a single subscription to the creative cloud?

In my account transaction history page there are two charges on the same date with unique transaction numbers. Anyone else here being double charged?

Some customers were accidentally double-charged on December 30; however, all of these customers have already been issued a credit.
If this is not the case for you, be sure to reach out to our Support team directly via chat or phone: http://helpx.adobe.com/contact.html

Similar Messages

  • Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke

    Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke
    Message was edited by: Hauke Juergens : Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke

    Posting here is not going to help you.  This is a user to user forum.  No one here has any ability to manage your account.
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • When I am trying to activate my membership which was bought in the states, I am told that the membership cannot be activated, as my Adobe ID is linked to a different country. I need the creative cloud apps immediately. What should I do to start working/ac

    When I am trying to activate my membership which was bought in the states, I am told that the membership cannot be activated, as my Adobe ID is linked to a different country. I need the creative cloud apps immediately. What should I do to start working/activate my membership?

    Make sure that EVERY DETAIL is the same in every place you enter your information
    Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -email address https://forums.adobe.com/thread/1446019

  • Why do previously installed app "Acrobat XI Pro" ,show as "Start trial" in the Creative Cloud updater?

    Why do previously installed Acrobat XI Pro show as "Start trial" in the Creative Cloud updater?
    Please tell me,how can I Resolved this problem

    Hi There,
    Kindly try: Creative Cloud applications ask for serial number
    Could you please let us know which OS version you are using, we would also like to know what all versions of Adobe's software have you installed on your machine, like: CS 5, CS6, CC, CC2014?
    Thanks,
    Atul Saini

  • Why is the complete plan for individuals more expansive than the Creative Cloud for teams?

    Both plans give me access to all Adobe programs, right?

    The creative Cloud for team price is 69.99$ per seat per month, the price available now is an offer Cloud technology | Adobe Creative Cloud for small & medium business
    How ever you can choose plan as per your convenience Creative Cloud pricing and membership plans | Adobe Creative Cloud
    Regards
    Rajshree

  • Is there an offical app from Adobe for Android that can access the Creative Cloud files?

    I have found one app but it was not made by adobe and was not recomended by any reviews. Is there an official app for the Creative Cloud?

    First, to answer your initial question - no there is no way to access the clipboard content outside of the apps at this time.
    The idea of exporting a timelapse is very interesting, and something we have been thinking about, but there are already some decent ways to do this. Check out this video of a drawing in Line created by Brian Yap Adobe Ink and Adobe Line Illustration - YouTube
    You can create this kind of video using several of the available apps that let you display your iPad screen on your computer using Airple. Some examples are Reflector http://www.airsquirrels.com/reflector/ and AirServer http://www.airserver.com/

  • Why am I told that I only have a free trial version when I have a subscription to the Creative Cloud

    I have a subscription to Creative Cloud (student and teacher version), but whenever I open one of the Adobe programs (installed using the Adobe Application Manager after signing in with my Adobe ID), I am told that I only have a trial version of the app. I am given the options to register the software or continue with trial. When I try to register, it tells me that I will sign in with my Adobe ID. After signing in, it asks me to input a serial number, but I never got a serial number so I can't do anything. Can anyone explain what's going on?

    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Mylenium

  • I am being charged £46.88 per month for cs6, bridge AI etc and i only need bridge and CS6.. Adobe says i have to pay that amount  to get the two i need? Anyone else know i feel i am being ripped off!

    Does anyone know if you can get just CS6 and Bridge and the cost? I am paying £46.88 a month for everything i dont need

    The full Creative Cloud of applications are $50/month.
    A single app $20 a month
    And for Photographers $10/month  Photoshop/Lightroom  Bridge CC is a free app for all levels.
    If you cannot meet those conditions, you can purchase the permanent license CS6 products.
    https://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_ creativesuite6.html?start=10
    I don't work for Adobe, but will at least let you know you can still purchase a permanent license.
    Gene

  • Adobe application manager keeps opening and will not allow me to install creative cloud

    Adobe application manager keeps opening and will not allow me to install creative cloud. I am trying to sync fonts and the install is not working. The adobe application manager will open on its own and not allow the creative cloud app to install. I do have other creative cloud products installed however the creative cloud installer icon is not appearing in my toolbar nor does creative cloud show up as an app. I get an error message that I must have creative cloud installed when I try to sync fonts via the type kit to photoshop.

    Hello ducky,
    as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html  and follow the prescribed sequence of operations
    Sometimes the "opm.db file" is the culprit. In this case you should delete it.
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Under apps in the Creative Cloud it shows that Lightroom needs to be installed.Why?

    I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?

    Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.

  • I pay 9.99 usd per month for the Creative Cloud Photography Plan.  I mostly use LR... can i download / use the more powerful Photo Shop for this contract price also?

    I pay 9.99 usd per month for the Creative Cloud Photography Plan.  I mostly use LR... can i download / use the more powerful Photo Shop for this contract price also?
    Asking for help here. 

    Yes, the Creative Cloud photography plan includes photoshop & Lightroom.
    Regards
    Rajshree

  • Why does Adobe charge VAT @ 23% in the UK?

    Why does Adobe charge VAT @ 23% in the UK?

    It could be malware redirecting your searches ..
    The Safe Mac » Adware Removal Guide
    The Safe Mac » Genieoe
    The Safe Mac » Mac Malware Guide

  • Why does Adobe believe Australians should pay more for software?

    Why does Adobe believe Australians should pay more for software?
    For Photoshop and premier elements bundle in the USA price is USD $119.99
    For Australia AUD $185.00 which at the current exchange rate of 1.067 is USD $173 or 44% more.
    Thanks Adobe.

    seeing its only a software download, then why should we have to pay $15 more for the same product? we already are charged extra for music now we're being slugged for software as well.... maybe an apple exec could give me a reason on this question...
    This is a peer-to-peer forum. If you want a response from Apple, you would have to contact them directly with such a question. A better question might be what are the direct and indirect duties and fees (Goods and Services Tax, Import Tax/Tariff, sales taxes, etc.) assessed by the Australian Customs and Border Protection Service and/or local tax agencies and/or municipalities for intellectual properties imported electronically. There may be quite a few agencies wanting a piece of your pie.

  • I bought the creative cloud in early May and I have two questions, no monthly charges have been made

    I bought the creative cloud in early May and I have two questions, no monthly charges have been made and the activation code I have not, but I can access everything without problem.
    and also want to know how many computers I can keep my creative suite installed or creative cloud

    ajalarconvera
    Welcome to Adobe Community.
    Creative Cloud subscriptions dont need serial numbers as they work on the basis of your Adobe ID and password . You can use a single Creative CLoud subscription on upto two computers only.
    For the charges, i will have to check the same from our end . Can you please provide me your email add in a private message along with the order number as well.
    Regards,
    Kartikay Sharma

  • Why i can't install muse cc? ,the purchasing process is complete but the creative cloud window just stays charging ...

    why i can't install muse cc? ,the purchasing process is complete but the creative cloud window just stays charging...
    i already tried with chrome and safari navigator..

    Have you installed the Adobe Application Manager from creative.adobe.com?
    -j

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