Why is Adobe Creative Cloud causing Cocktail.app to crash?

Chasing error messages, I found that while ACC was active, the Scheduler in Cocktail 7.1 fails. When I quit ACC, it works. When I restart ACC, Scheduler fails. It's first log message when failing is: "Could not get path to main bundle."
This collision has been occuring since I updated my OS to Mavericks, 10.9.1. That required an update to the Mavericks' version of Cocktail. By way of background, I'm on an "Early 2008" Mac Pro with 2 x 3 GHz quad-core Intel Xeon processor, 8 GB RAM and oodles of storage, four internal drives with over 3 GB total internal storage.
I have reported this behavior to Tech Support at Maintain which makes Cocktail. I will also report to Apple.
However, since going to Mavericks, I have also been intermittently encountering issues with ACC's interaction with Retrospect, an industrial-strength back up utility I've used for years. Because ACC is writing to a log virtually continuously (i.e. nearly every minute), Retrospect finds mismatches in the ACC.log when it validates its backup. This has been happening in about 80% of the nightly backups since Mavericks was installed in mid-December.
I will begin manually disabling ACC whenever I'm not using one of the Creative Cloud applications. As I consider myself a heavy user of LR 5 CC, PS CC, and Bridge CC, this is an extra chore I believe I should not be required to perform. ACC should run when it is needed and only then. It should not be causing mischief at other times.
ACC is the new kid on the block. I've been using scripts in both Cocktail and Retrospect for over five years with solid success.
I would have reported this as a bug if I could locate a place accepting such a report.

Are you getting any error message?
Are you using Windows computer or Mac?

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Why does Adobe Creative Cloud desktop app keep crashing?

After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

How to install apps considered installed by "Adobe Creative Cloud"?

I've a membership of Creative Cloud and installed the corresponding apps. After some time I deinstalled some of the apps manually (file system delete). Now I want to install Lightroom again, but as "Adobe Creative Cloud" considers this app still installed, it won't let me. What can I do?

Assuming you are using Windows, you will need to uninstall the apps using Control Panel > Unistall Tool.
This removes the files as well as registry entries regarding the app.
Restart tyour computer, and then open the Creative Cloud desktop app. You should be able to find your apps in the list under "Find New Apps" and can install again.

Adobe Creative Cloud Not Downloading

I've signed up with Adobe Creative Cloud but the apps arent downloading to my computer. Also the application manager tries to open up twice at the same time and neither one opens up.

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Why cannot get the LR app in Adobe creative cloud? Now LR is a trial on my laptop and I am paying every month for CC. I am desperate, becaus I didn't get the solution. Also LR mobile I cannot intall it anymore.

I hope I get the solution now after trying days and days I am a member of CC and I pay every month. So why there is not a good helpdesk to communicate with.

Thans alle. I will try this Tomorrowland
Verstuurd vanaf mijn iPhone
Op 10 mei 2014 om 19:10 heeft Simon G E Garrett <[email protected]> het volgende geschreven:
Why cannot get the LR app in Adobe creative cloud? Now LR is a trial on my laptop and I am paying every month for CC. I am desperate, becaus I didn't get the solution. Also LR mobile I cannot intall it anymore.
created by Simon G E Garrett in Photoshop Lightroom - View the full discussion
Try this:
Go to http://prodesigntools.com/adobe-cc-direct-download-links.html and download and install LR5.4 from there.
You MUST follow the instruction under the heading "Note: Very Important Instructions".
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6371505#6371505
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App-V 5 Adobe Creative Cloud (CC) Enterprise Licensing Error 213:19

Hello, I've posted this on Adobe forums but also posting here to see if anyone else has experienced/overcome this issue.
I'm attempting to create an App-V 5 sequence for Adobe Creative Cloud Enterprise software, but I appear to be getting licensing errors when launching the App-V sequence.
From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that the base packages can be created with serial numbers and can be included within build images etc as opposed
to creating a trial package and then using a serialization file at install/launch time.
To start with I've created a package using the Adobe Creative Cloud Packager tool (CCP) for just the Illustrator CC application which includes the serial number. I've then sequenced this package using App-V 5 SP1.
When I run this app-v sequence on a test machine , Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | error deleting bad mkey:
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | Could not load machine key
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
09/24/13 16:58:35:539 | [ERROR] | | | | ALMService | | | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
I've tested out modifying permissions on the following folders within the app-v package under root but this has no effect.
C:\Program Files\Common Files\Adobe\Adobe PCD\
C:\ProgramData\Adobe\SLStore
I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch (startprocess event in userconfig file) with no success.
Anyone tried this or have any ideas?

Hello, thanks for the reply.
I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
I'm not getting any errors being reported in the App-V eventlogs.
I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
<UserScripts>
      <StartProcess RunInVirtualEnvironment="true">
        <Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
        <Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
        <Wait RollbackOnError="true"/>
<ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
      </StartProcess>
    </UserScripts>
Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
therefore allowing packages to be created using serial numbers and to be included within build images.
As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
Any other ideas appreciated.

Adobe Creative Cloud does not show all my apps as registered.

Adobe Creative Cloud properly shows my Adobe Photoshop CS6 as registered. However, it does not show my Adobe Acrobat XI Pro, or my Adobe Photoshop Lightroom 4.4 as registered. How can I get these programs to be properly registerd as "MY APPS" in Adobe Creative Cloud? I am running Windows 8 and have had photoshop for a number of years. I installed Acrobat XI Pro in December, but it has never been recognized in Adobe Creative Cloud as registered.

Hey Pete,
I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
You can uninstall through the OS
Control Panel > Programs & Features
and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products

Adobe Creative Cloud app for Android (preview) compatibility?

HI - I notice that Adobe have released an Adobe Creative Cloud (preview) app for Android. This is very welcome as it would allow me to share files across Windows desktop, Android tablet and, if necessary, iPad.
But it says it isn't compatible with my Hudl2 - why?
Could it be because my tablet is wifi only? (I hope not.)
RIchard

I now have a Samsung Galaxy Note 4 and the Android app is not compatible with that device either - why?

Safari 8 problem, App Store problem, Adobe creative cloud signing In

Hello All,
I would really appreciate if you could help me out solve the following problems in my iMac 3.4 GHz Intel core i7!
Safari:
I recently upgraded to OS X Yosemite version 10.10 and since that time, i am facing a lot of problems with Safari.. sometimes it's working correctly and other times it is (freezing, not responding and the wheel keeps turning until the force quitting) snapshot attached for freezing)
App Store:
The problem with App store, the App store fail to start and if opened the window is inactive and in grey color and and says Cannot Connect to App store (snapshot attached)
Adobe creative cloud
Whenever i have problems in my iMac, i face signing in problem with Adobe creative cloud.. The wheel keeps turning (snapshot attached)
Just to mention the steps i tried to solve these problems:
- Reinstalled the OS X Yosemite 3 times.
- Restart my computer constantly.
- Clear caches in Safari..
None of them worked permanently!
Any suggest from your side!
Thank you

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

All Adobe Creative Cloud apps fail to work, creating new user Home folder fixed it.

We have Adobe Creative Cloud device licenses. I had a user contact me yesterday with these problems.
Adobe Photoshop CC 2014 - error opening, "could not complete your request because the file is locked do not have necessary access permissions or another program is using the file photoshop"
Adobe Illustrator CC 2014 - error opening, "the operation cannot complete because of an unknown error [cant]"
Adobe InDesign CC 2014 - would crash when opening, no error given
These same apps worked when logged in as a different user.
None of these worked:
I tried removing all kinds of user Adobe preferences, Application Support files, etc.
Deleted ~/.adobe
I fixed permissions on the user's home folder.
Renamed user's Home/Library to LibraryBak.
Uninstalling and reinstalling CC.
What finally worked was creating a new user and copying the contents of the broken user home directory over, except for Home/* level hidden files. (eg: .adobe, bash_history) Basically I just copied over the visible folders and used the Terminal to copy of the hidden ~/Library folder.
Does anyone have any idea what the exact cause was? What file/folder could've been deleted to fix this instead of the longer route I took?

This wasn't answered and I see that it's still not resolved.

Why I can't see Premiere ProCC in Adobe Creative Cloud?

Why I can't see Premiere ProCC in Adobe Creative Cloud?

Adobe's MINimums http://www.adobe.com/products/premiere/tech-specs.html
-Programs won't display if they will not install on your computer
-http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

When installing Adobe Creativ Cloud, gives error code: 205! Why? Have downloaded numerous times. Dmg!

When installing Adobe Creativ Cloud, gives error code: 205! Why? Have downloaded numerous times. Dmg!

Colegio Oswald please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve Error 205.

I am using Adobe Creative cloud enterprise version. I tried to download assets from newly launched Adobe Market place. It is saying that this feature is only available for premium paid customer. So Adobe CC enterprise is paid version. Why is it again aski

Guys, Any idea why I am unable to download assets from Adobe Market Place. I am using Adobe CC enterprise.

Cloud Market http://terrywhite.com/adobe-creative-cloud-market/ may help
-and http://helpx.adobe.com/creative-cloud/help/market.html

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Adobe Creative Cloud Apps "Download Error"

I wonder if anyone can help?
I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
I have tried the 'Reload Applications' button but that has no effect.
My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
Any ideas?
Thanks in advance for any suggestions.

Did you run the cleaner after uninstalling and before reinstalling?
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Why is Adobe Creative Cloud causing Cocktail.app to crash?

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