Why is Adobe Muse 2014 reverting to the trial version?

I loaded up Muse this morning and it told me there was an update, so I downloaded Adobe Muse 2014. When I try to load it, it goes into trial mode. If I say I want to licence it, it asks for a serial number. I don't remember having a serial for Muse, it just logs in with my Adobe ID. The old version still works fine, but the new one keeps bring up the trial version screen.
I've tried to chat with an Adobe rep twice but both times have been told it's a 'technical' issue and I will be transferred to the relevant department. That's when the chat goes dead. I just want some help getting Muse 2014 to work!

Okay, I have this sorted now. These are the steps it needs, should it happen to anyone else.
1. Click on the "Finder" icon. Select the "Applications" folder
2. Open the "Utilities" folder and select "Terminal"
3. Type the following.
sudo nano /private/etc/hosts
4. Enter the OS user's associated password when prompted
5. If any entries in the host file include keywords such as "ims" or "adobe," please delete those entries.
6. Press control+o to save the file
7. Press control+x to close the file
8. After the nano dialog closes, type the following in the Terminal window and hit the "Return" key
dscacheutil -flushcache

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Cannot update Adobe Muse 2014, only as a trial version!

Hello,
Hope someone can help me.
My Creative Cloud app tells me that I have several updates, for instance Adobe Muse CC 2014 (I already have the payed version of Adobe Muse CC). But I cannot update the CC 2014 version, because it says that I can only use it as a trial or I have to pay for it again, but I am already using Adobe Muse CC. So the problem is that i simply cannot update Adobe Muse.
So that means that either it is no update (because these used to be for free) or something is wrong with my macbook?
Can someone tell me?

Hi Silkevg87,
We have checked the details for your account, the e-mail that you are using doesn't have an active subscription.
Kindly share the below mentioned in a private message so that we can look in it account and help you with the issue.
Alternate E-mail address:
Order number (if any):
Thanks,
Atul Saini

I recently downloaded Adobe Premiere Element after testing the trial version...now I am having difficulty registering the program...please help...

I recently downloaded Adobe Premiere Element after testing the trial version...now I am having difficulty registering the program...please help...

Premiere Elements is not part of the Cloud, I will move this to that forum
Premiere Elements Forum http://forums.adobe.com/community/premiere_elements
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
-http://helpx.adobe.com/contact.html?step=PRE

I have lightroom 5 bought the download version on the adobe site. month ago did the trial version of cc it has expired. now on lightroom it says that my develop module is disabled. can't locate the one i bought on the site to redownload because they have

i have lightroom 5 bought the download version on the adobe site. month ago did the trial version of cc it has expired. now on lightroom it says that my develop module is disabled. can't locate the one i bought on the site to redownload because they have changed the adobe site drastically.

Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh
Download the latest version, fill in your serial number that you received when you bought it when you are asked for it.

Adobe Pro 11 reverting back to trial version

I have a client that has a 5 user license for Adobe Pro 11. This is not CC but standalone with one copy installed on five different Citrix servers running Windows Server 2008 R2.
Citrix is setup for load balancing with only the specific five users having access to the application. This allows these users to access a licensed copy of the program.
This is not a new installation and about 9-10 months ago we had to reinstall the application on all of the Citrix servers due to this problem.
A single user reported being prompted that the trial period had expired and the software needed to be registered. I logged into the specific server, was able to duplicate the message and proceeded to re-register Adobe Pro 11. I verified that the remaining four servers were not reporting the same error.
We need a way to correct this permanently, with the servers setup for load balancing we can't just have the user log into a different server.

It saying your key is invalid seems like the essence of the problem, like the key had a time limit as being for a student version, or Adobe has blacklisted the key due to it being stolen or not authorized for use for some other reason. Where did you purchase the key/product from, Adobe, or some less-than-obviously-reputable place?
As far as you’re getting hung up on, perhaps the phone lines between wherever you are and India are a little iffy.
Have you tried chatting? http://helpx.adobe.com/x-productkb/global/service1.html

Adobe Muse (2014.3) "Add Web Font" Function Not Working As Expected - Newly Added Fonts Become Unavailable Though Shown

Hello.
This has also been posted in the Community: Adobe Muse Bugs forum.
I've been having some odd/irregular issues though they have now become fairly predictable in nature. The issue is in regards to Adobe Muse (2014.3) and the availability of web fonts provided through the applications "Add Web Fonts" feature. Once added they perform as expected but then become "unavailable." Full details below. I have been a Creative Cloud Complete subscriber for a number of years so am fairly familiar with the way in which the system works minus a few issues that have popped up now and then, this one included.
System Info:
Adobe Creative Cloud (Full Subscription): Version 1.9.1.474
Adobe Muse: Version 2014.3
OS X Yosemite: 10.10.2
Here is a recap of what has been taking place. I'll detail the bug as best I can.
1. Created new Adobe Muse project. Everything normal.
2. Chose to add a new font through the "Add Web Fonts" function within Muse. A note, my Creative Cloud App is running/open at all times (in file synch mode).
3. Chose new fonts using above. All seemed fine (see screenshots below).
4. Fonts also were indicated as being "Synched" within Creative Cloud (screenshot below).
5. As expected the two fonts were added to the list of available Web Fonts within Muse (first screenshot below - left). I added them successfully to my site. Well after a number of hours I went back to this same font selection menu within Muse and the fonts were still visible yet the sub-menu that one would expect showing various forms (i.e. Bold, Italic, etc) was not available. In a sense the font could not be chosen from the list even though the name is clearly visible (second screenshot below - right).
Have no idea what may have been wrong. Saved Muse project, closed and reopened - nothing changed. Created new project - fonts still "shown" in menu but can't be used. Did find a vague description using Google of similar problem (different application) which recommended closing Creative Cloud Desktop App and reopening as one possible solution. This DID WORK initially yet the problem, though corrected for a period of time (few hours at most), would reappear again where one would again see yet not be able to choose from the two Web Fonts. Went so far as to uninstalling the Creative Cloud Desktop application and reinstalling. Still have not solved the problem.
Any thoughts as to what this may be would be welcome. Restarting the CC app each and every time the fonts become unavailable is quite time consuming to my workflow.
Thanks!

Abhishek,
Thank you for the reply. Wanted to comment on a few things.
I reviewed the other post that you've referenced. Nothing unusual jumped out at me as something that I was not aware of. I'm running an older iMac that is in good working condition. 2.4 GHz Intel Core 2 Duo, 24" screen. I know this issue is fleeting, as I stated earlier typically can be corrected with a restart of the CC Desktop application (that I am always running at startup). I have not been able to determine that shutting down Muse corrects the issue. I would, at this time say it doesn't.
I did open InDesign and see if the fonts in question, Open Sans and Open Sans Condensed, were present and usable. They were. The fonts are shown as being synched in my CC Desktop app window (even if they are not "installed" in Muse). That is expected but it may be a bug in how Muse brings in a font from those that are already synched to your CC account. I don't know enough about how that works to comment.
And just to complicate matters, Muse seems to be working again, the fonts that is. I brought them back in and they are showing up in all locations (which there are actually three - see screen shots).
First is primary text menu dropdown (to right of orange "Text").
Second is if you click orange Text link. Another drop down menu appears.
And lastly, the Text Panel to right of screen.
I also wanted to add this extra bit of information, for what it is worth. When the issue arises and you do not get the sub-menu dropdown showing various styles of the font (italics, bold, etc.), one can use click on the missing font if you had used it previously and it is present in the "previously used font" list.
Cheers!

New Adobe Muse 2014 not bringing up most recently saved work on previous Muse files

Greetings,
When I opened up my newly downloaded Muse 2014 and opened one of my previously created website files, Muse 2014 was only registering the work I had done on the site, quite a while ago. So I closed Muse 2014 and opened the previous version of Muse and opened the same website file, it registered all of my most recent work on the site. Can anyone tell me how I can open up my most recent work in Muse 2014, for websites I've created prior to Muse 2014?
Any help would be much appreciated!

Abhishek,
Thank you for the reply. Wanted to comment on a few things.
I reviewed the other post that you've referenced. Nothing unusual jumped out at me as something that I was not aware of. I'm running an older iMac that is in good working condition. 2.4 GHz Intel Core 2 Duo, 24" screen. I know this issue is fleeting, as I stated earlier typically can be corrected with a restart of the CC Desktop application (that I am always running at startup). I have not been able to determine that shutting down Muse corrects the issue. I would, at this time say it doesn't.
I did open InDesign and see if the fonts in question, Open Sans and Open Sans Condensed, were present and usable. They were. The fonts are shown as being synched in my CC Desktop app window (even if they are not "installed" in Muse). That is expected but it may be a bug in how Muse brings in a font from those that are already synched to your CC account. I don't know enough about how that works to comment.
And just to complicate matters, Muse seems to be working again, the fonts that is. I brought them back in and they are showing up in all locations (which there are actually three - see screen shots).
First is primary text menu dropdown (to right of orange "Text").
Second is if you click orange Text link. Another drop down menu appears.
And lastly, the Text Panel to right of screen.
I also wanted to add this extra bit of information, for what it is worth. When the issue arises and you do not get the sub-menu dropdown showing various styles of the font (italics, bold, etc.), one can use click on the missing font if you had used it previously and it is present in the "previously used font" list.
Cheers!

Why is part of the page cut off in Adobe Muse 2014?

I installed Adobe Muse 2014 and experiencing a few issues. The Master pages are cut off at the bottom of Plan page. When I go into design, some of the toolbar is cut off & I can't access icons. When I go to page properties, the box opens up at the top left of the screen with only the bottom right of the page properties tool box showing. I don't have any scroll bars available (assuming they're cut off just as the toolbar) When I click to expand options, empty boxes flash and nothing shows up. I did not have these issues until I uploaded widgets from the library.
Korneshia

It may have been rasterized (during flattening) if it interacted with any object containing transparency.
Placing the text on a unique (InDesign) layer would alleviate such interactive flattening.

Updated to Adobe Muse 2014 this morning and have worked in it for the last 8 hours. Now when I try to publish the updated site to Business Catalyst for my client to preview it crashes everytime. I have tried just publishing altered files only, then tried

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Hi Zak, I got onto Adobe Customer Care Live Chat this morning and gave them the error message. After some trouble shooting with them it appears the older archived file of the site still publishes. I have now reverted back to the old file and copied and pasted out of the new file and from some ideas given to me by support I am now able to publish to Business Catalyst. It seems there was something corrupt within the new pages added yesterday. I have no idea if this would have still happened if I hadn't updated but I am glad it wasn't a Muse specific problem. I am loving using Muse and the support from Adobe has been excellent. Thanks everyone. By the way I do love the new version and apart from this hick up that lost me a few hours, aged me some more and gave me grey hair I really love Muse. Thanks again.

When updating Adobe Muse 2014.3 I got the error: DF 015

I try to make the latest update of Adobe Muse 2014.3 via creative clouds (member) I receive the error DF 015.

Run the install again. If the error recurs, run CS Cleaner Tool and remove the products.
per:
Installation and launch log errors | CS5, CS5.5, CS6, CC -
https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

My Muse file won't open: "This Adobe Muse site file requires a newer version of Adobe Muse. Please update to the latest version."

My final project for this quarter in a web design class is due in less than a week. And suddenly, after months of working with this exact file, it won't open. I'm trying to open it in CC (newest version of Muse) at school. At home, I downloaded a trial version of it. I would think the trial version would be the absolute newest version..and even if it wasn't, why can't the even newer version open it? PLEASE help me. And, what do I do if my trial version has expired (I'm not home right now, so I can't check..) and I can't open it to fix it (if that's what I needed to do..)?
Note: at school we have CC, always updated. At home I have CS6, but downloaded a trial version of Muse. So, I would think the trial version would be the newest and CC not CS6. I don't know, though!
Note: is there a way to extend my trial version for, like, an hour, to retrieve this file? It would absolutely suck if I can't get it back now. I've spent a long time on this.

Could you please send me the muse file to [email protected] along with a link to this thread. If they're larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc.
so that I may check and help in getting this resolved?

Adobe Muse 2014 won't open at all.

I have installed the recent update for all the Adobe CC programs but Muse doesn't open at all. I have tried uninstalling and re-installing all my adobe programs. They all work except Muse 2014. I double click to open and it does nothing at all. Can someone please help.
Thank you.

How are you doing the rename?
The letters between backslashes are folders names. The list of folder names describe a "path" to a folder or file (i.e. folder1\folder2\folder3).
%appdata% is a shortcut that expands to something like johnvic36\AppData\Roaming on your specific computer depending on what your user account is named.
The folder names that need to be renamed are:
com.adobe.AdobeMuseCC.2014.0
and
Adobe Muse CC
"com.adobe.AdobeMuseCC.2014.0" is in %appdata%. It should be renamed from "com.adobe.AdobeMuseCC.2014.0" to "com.adobe.AdobeMuseCC.2014.0_old".
The specific Adobe Muse CC folder that needs to be renamed is in %appdata%\Adobe. It should be renamed from "Adobe Muse CC" to "Adobe Muse CC_old".

I received another Adobe Muse 2014.3 update request. Is this a legitimate update?

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Adobe Muse Help | Release notes | Adobe Muse CC
See link above, there were a few bugs in the launch of 2014.3, this update address them.

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An Duine please see Creative Cloud Help | Creative Cloud for desktop for information on how to resolve the current error.

I recently installed the trial version of Adobe XI and the trial period ended, so I wanted to revert back to the version I already had. I did not see any uninstall feature and my old version was apparently replaced by the trial version. I cannot re-instal

I recently installed the trial version of Adobe XI and the trial period ended, so I wanted to revert back to the version I already had. I did not see any uninstall feature and my old version was apparently replaced by the trial version. I cannot re-install a previous version b/c I need both a product Id (GOd only knows where that is now) and a way to uninstall the trial. Any ideas?

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Be sure to backup any download of the old installer and the S/N to CD or backup HD for future use. They will not likely continue to be available.

Why is Adobe Muse 2014 reverting to the trial version?

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