Why is Apple store appointment are given if they can't serve you

The worst experience of my life at Apple store Rundle mall, Adelaide. I made an appointment for 1:00pm and went ro the store early at 12:40pm. when i asked them they told me to wait until 1:00pm to be served. when i went back to them at 1:00pm they gave me place to sit and wait. i waited for 20minutes. when i asked them how long it will take, they said its not sure how it will take and told me to wait more. when i told them can you keep my phone for service and i will come later when it is fixed. they told no they can't keep, if i have to give the phone for service i have to send it by post. i just lost my patience and left. it is ridiculous apple store service after they spend huge amount of money on store and useless people on job for service.

You really should have asked to speak to the store manager. Once he was there, you should have told him what had happened. That is totally uncalled for at any store.

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