Why is BBC America Offered in all lineups except Prime

Question

When I signed up for the Prime package the sales rep told me that BBC America was included. I noticed it was listed in the Select and Extreme packages, but not Prime, but he assured me that if it was listed in Select, it was also in Prime even though not listed.
Guess what, its not available in my lineups, and I specifically wanted this channel.
i called Customer Serive to ask why this was the case, and she pretty much compared it to ordering of the McDonald's Dollar Menu... that sometimes you can only get a channel if you specifcailly order a package that its included in.  She pretty much blamed me for not paying attention and ordering a pacakge that included all the channels I wanted. Told me I had to pay$15 more a month for that channel. I was beyond insulted how rudely she talked down to me.
However, if you offer BBC America in Select, Extreme, and Ultimate pacakges, then why the hell not is it included in Prime. This makes absoluetely no sense.
Three days into your service and the 75/35 internet speed is no different that the 15/5 I had with Comcast, and now I have less channels for the same money.  Please explain to me why I shouldn't cancel my service today.

Answer 1

TNS_2 wrote:
BBC America is in prime, but not the HD version.
Not in my house.  I have Prime, but no BBC America on 189 or 689.  No OnDemand, either.  In short, no BBC America on Prime, as the OP pointed out.
Oh Well.
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