Why is blue line scanning my iphone 5 screen? How do I fix, can only get siri to do a few things.

It is a blue vertical line is moving back and forth, Touch screen not respondung. what can I do?

Another article for device not recognized: http://support.apple.com/kb/TS1591
However, if you call 1 800 263 3394, they will set up an appointment for you so that you just walk in, swap device, and walk out!
Or try :   expresslane.apple.com to set up an appointment with someone on the line and they can create your appointment, or you can create your own I believe that way your in tere for 10 mins max, as opposed to quite some time!
Always looking to be a help in some way that I can
Sincerely -W1$C

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