Why is Business Catalyst so poorly thought out?

It is not at all intuitive and overcomplicates what should be the simple process of setting up hosting for a site. And tonight, it doesn't work at all. Very disappointed.

Might be best to post this in the BC forum and talk with other BC users telling them specifically what issues you're having
http://forums.adobe.com/community/business_catalyst

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How to confuse people with poorly thought out ideas.

So I'm looking to upgrade my phone and I see, "you're eligible for a free upgrade." however there's a $30 fee for this "free upgrade." Nonsense! After choosing my plan details for this new phone. (There were actually no changes in my plan from old phone to new phone.) The website tell me my new monthly total will be $48.99. NICE! I used to pay $80 a month. A pleasant chat associate comes online to assist however she is unable to explain this new $48.99 monthly total. She also confirms that this information is regularly confusing to Customers and assures me my regular monthly rate will still be $80. Today I get an email confirmation of my new phone which again includes this $48.99 new monthly total. Verizon! Get your head out from between your knees! You have poorly thought out information on your sales pages and confirmation emails. Your own employees agree and confirm your thoughtlessness. In addition, you have no clear and easy to find way to communicate with you via email. (Hmmm - seems intentional to me!) I will give credit where credit is due. The mobile phone services and signals you provide are excellent. Your website is not!

deepwoods611 wrote:
In addition, you have no clear and easy to find way to communicate with you via email. (Hmmm - seems intentional to me!)
You are correct, it IS intentional. It is not only unclear and/or hard, Verizon DOES NOT even have email correspondence with CS. They discontinued this method of communication within the last year.

Purchase additional Business Catalyst domains

I don't want to use one of my free domains through cc. I would like the client to pay for his own, but when I try to launch the site, I don't seem to have that option.

By domains I will assume you mean hosting? CC and business Catalyst doesn't give out or sell domain names. You get five free hosting with BC. You still have to use your own domain names (www.yourdomain.com) purchased elsewhere.
You certainly can set it up so that your client is on a paid account rather than using one of your five free ones. Log into the site admin (your site.businesscatalyst.com/admin) then go to site settings and click on Upgrade. You can then choose the paid plan you wish to have your client on.
Here is a video I did awhile ago that should help you.
Adobe Muse FAQ - How to Upgrade Business Catalyst Plan - YouTube

Why can't I set up POP/IMAP emails for my Muse website in Business Catalyst? I don't have the option 'use this service for email as well as hosting the website' under Advanced options

Why can't I set up POP/IMAP emails for my Muse website in Business Catalyst? I don't have the option 'use this service for email as well as hosting the website' under Advanced options.
Is this due to my Hosting Plan? Appreciate any answers.

Your site is a CCM site which is on a WebBasics plan (This plan does not provide hosted emails on Business Catalyst).
If you want to create email addresses on this site, you would need to setup your email server elsewhere and configure the MX records on your site to point to that external mail server.
If you want to use Business Catalyst's hosted email services you would need to use a WebBasics+ or higher siteplan. To upgrade your CCM free site, Access your site's admin area -> Site Management -> Upgrade Now -> choose the desired site plan and billing frequency -> Add personal and credit card details -> Submit.
Please refer this article about setting up email accounts on your BC site: http://docs.businesscatalyst.com/user-manual#!/site-settings/email-users
For setting up records to point to external mail server, check out http://docs.businesscatalyst.com/user-manual#!/site-settings/email-users/creating-inboxes- for-your-users
Regards,
Surjeet

Why do emails from Business Catalyst site not show up on iPhone?

I have an email setup on my own Business Catalyst website with a few alias's. The email account is setup in my Outlook 07 Windows 7 64 pro desktop, and I can send and receive emails from all of the alias's and the main email. However I am noticing that on some emails from clients, I get the email on my desktop Outlook 07, but it never shows up on my iPhone.
EXAMPLE: Today I received an email at 12:57pm. It shows on my desktop. But never showed up on my iPhone. Once I saw this I forwarded the message from my desktop to the same email address that my client had sent his email to. Once I did that I did get the forwarded email of the original email on my iPhone. And yes, I have received other emails from the same client email address before on several occasions.
Problem is that I left my office at 12:15 and did not see this 12:57 email until I got back to the office much later in the day. And thus, ending my day very badly due to.....??? A) the Business Catalyst email I have setup is not setup correctly B) my email settings in my iPhone is not setup correctly.
Wondering if anybody else has experienced the same issue and figured out what step was missed.

Hi bluetaildesign,
Not sure how is that working on one instance but not other. Can you please try to use mail.b.hostedemail.com as incoming and/or outgoing mail server on iphone and try again. This hostname has the SSL certificate installed on it and can be used for transferring the emails in a secured manner.
Hope that helps!
Kind Regards,

Why aren't my Muse paragraph styles being recognized by Business Catalyst as CSS?

We switched over to Muse for site-building so that future designers can still build sites here when my coworker leaves, so I was looking at how to integrate an existing Business Catalyst blog into Muse and found this tutorial: Building a Blog with Business Catalyst and Muse
The problem is, I have followed his instructions, but Business Catalyst isn't recognizing the paragraph styles from Muse so that I can use them as he did in the develop tab for BC to update the look of the blog to match the site. I really need help! The customer will NOT be happy if I can't get this up and running. I feel stuck between Business Catalyst and Muse and no one seems to be able to help me or has had comments about the same problem. Has the newest version of Muse done away with converting Para. Styles to CSS? Is there a way to work around this?

Hi
This can happen if you are using a different module template and applying to Blog modules, or if any html format if defined in module layout.
Please make sure that no format is defined from BC end for Blog and then page should render the style that you have added in Muse.
If you need a detailed help, please join our Live chat team and they will help you out by removing any extra format that has been added to your site Blog module.
Thanks,
Sanjit

I am having problems connecting Muse to Business Catalyst. When I try to publish, I get a message saying its timed out trying to connect with my Adobe ID -- and to check network connections. All my connections are fine ... Muse is connected to my Adobe

I was able to publish my site from Muse to Business Catalyst two days ago, but yesterday and today it is timing out when trying to connect to Business Catalyst. What should I do?

Hello,
Please sign out of Muse and Sign In again. Also Make sure Creative cloud application is up to date ( to check that sign out of creative cloud and sign in again if its not up to date you will be prompted to install the update)
To sign out of muse click on Help > Sign Out
If the issue is still not fixed then please rename the "OOBE" folder to "OOBE.old" from the following locations
MAC : (This folder can be found at Finder > Go > Go to Folder> Type ~/library/application support/Adobe > Hit return)
Widows : ( This folder can be found at C:\Users\<username>\AppData\Local\Adobe )
Please let me know in case the issue still persist
Regards
Vivek

Signing on to Business Catalyst is timing out

I have not used my Creative Cloud allotment of Business Catalyst testing sites in a while, and I want to manage them - remove unused ones and add anew site that I am testing.
I don't know where to do that or how to sign on to that.
Also when I just hit Publish, the logon is timing out. I have chnged my password recently, but I have no trouble logging on to Adobe.com.
How do I correct this??
Thanks,
Barbara

Hi Artsyfellow,
Thanks for your suggestions!
Hmmm - well there is menu item that says publish, as well as the publish option at the top right, but both of them send me to what seems to be an endless loop of trying to log me into business Catalyst. I really wish i could find that "manage" command you speak of - been searching for tall morning!
I went to BC and was able to log in with my Adbe.com password, but it would only let me see either of the two sites I had up for testing purposes(there is a dropdown menu on the BC login page) but no administrator type page showing me BOTH sites and allowing me to delete them - BOTH are old testing sites no longer in use.
so i finally uploaded my new site onto a testing folder on my own server at InMotion, so that I can send it to my client. I need to get this straightened out, though - very frustrating - I never go wrong assuming it is my own error causing these problems, but still trying to debug myself!
Thanks a bunch,
Barb

Why doesn't Muse menu display properly in Business Catalyst?

My web site is complete and ready to upload, but the menu will not display properly in Business Catalyst. Have tried multiple times and ways to place the menu and nothing seems to work. I even clear the cache before uploading. I have even tried complete upload as opposed to just the modified files. Nothing works!!! There are no warnings or asset problems. I have even tried putting the menu on a separate layer. I should mention, the menu displays perfectly in "Preview". I should also note that a highly modified menu on the Home page works perfectly! The menu that does not work is on a "Master Page." PLEASE HELP!!!

This is what a typical page is supposed to look like with the "menu" properly shown -
Here is the URL for Business Catalyst that will show how it came out on upload -
http://httpsynergyarchitectureco.businesscatalyst.com/index.html
A real mess!!! Thank you for your help!!!

Frozen out of Business Catalyst?

I'm trying to merge my account and I'm creating a new Adobe ID account, but I get this error: "This Adobe ID email address is already registered with Business Catalyst and cannot be merged with a different Business Catalyst account."
That error message is displayed because the email address that you have chose when trying to create the Adobe ID is already used as an Adobe ID, or is already used in the Business Catalyst system.
To solve this, enter another email address.
this makes no sense... just got this, after I signed in with my adobe id. And Im frozen out? need help?... thanx

I don't think this kind of sign in error can be solved by yourself.
Adobe have a very handy chat support for BC-partners. If they can not solve your problem they can escalate it to other department of Adobe. The support whoever needs that you are able to use your Adobe ID. If this is not the case, try using the public available form at http://www.businesscatalyst.com/contact to get in touch with a BC support member.

Logging out of Creative Cloud for Business Catalyst login

Dreamweaver is automatically logging me into my default Adobe ID - which is different from the Business Catalyst login I need to use. I am not the administrator for the BC account I need to login, so the "login to the Business Catalyst web administration console" link is unhelpful. How can I log out?

This should help you - http://forums.adobe.com/docs/DOC-1994

Why isn't Muse accepting my Adobe ID when I go to Publish to Business Catalyst?

When I got to publish to Business Catalyst it asks that I upgrade my Adobe ID and is asking for my password, but it isn't accepting it. Attached is the following error message.

Hi
This will be fixed by the business catalyst support team, so please use the guideline below to reach out to the support
Business Catalyst Support guidelines

Hi there, I couldn't find out on the Adobe site, how much an upgrade to include web commerce through Business catalyst is? (I have a standard design cloud membership. Help pls...:-)

Hi there, I couldn't find out on the Adobe site, how much an upgrade to include web commerce through Business catalyst is? (I have a standard design cloud membership. Help pls...:-)

Hi
You can check the BC pricing here
US Yearly Pricing | Adobe Business Catalyst

Business Catalyst Check Out scripts not working on IE8 or lower

Hi there Guys,
I have currently fixed a lot of incompatibilities on the Business Catalyst check out,
but I am currently working on compatibilities for IE8, 7 , 6 I have managed to load most of the plugins all
over the site but I am having problems on the Check Out area of the site.
I am not sure what can be blocking the scripts from loading!!
SITE: www.simplyscotlandshop.com
I am struggling to get a proper debuging using IE10 so If there is any testing reliable tool for IE older versions that's be awesome.
Thanks Now

Hi,
Best way to confirm that the issue either lies with BC or local is to remove the template from the shop and see if the issues resolves.
If working fine then I would suggest looking into your template to see what conflicts might be causing this. If the issue doesn't resolve even w/o the template assigned then I would recommend reaching our direct support ASAP so they can investigate and test further. -> http://helpx.adobe.com/contact/index.html (Select Business Catalyst and proceed)
Here's a neat page with debug tool references that you might want to seek to help determine conflict in various IE versions.
- http://samuli.hakoniemi.net/debugging-and-testing-in-internet-explorer-made-easy/
Kind regards,
-Sidney

Why won't Adobe Business Catalyst log in when i am trying to publish my website in Muse

it just sits here and never logs in…normally it takes less than a second.

Hello,
Please go to Adobe Muse > Preferences and check if correct Adobe ID is linked under "Publish With Account" or not.
if not Select Switch user and try to log in again with your Business Catalyst ID.
If issue still persist please try Deleting OOBE folder as per the solution 1 mentioned in the link below.
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
Regards
Vivek P

Why is Business Catalyst so poorly thought out?

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