Why is cancelling so difficult?

Adobe, so many threads on here - and discussions all over the web - about why is it so difficult to cancel a cloud subscription?
I have been a subscriber for 3 years. My renewal date is end of March 2015. Why does your system send me around in a circle that provides no option to actually cancel? I'm directed to contact support even though the UK is not in the list of countries that require me to contact support.
I'm serving notice that I wish to cancel according to my rights within the contract. I will not contacting support. I will not discuss this any further. I've spent too long already.

Hi there
Please accept my apologies for the frustration caused.
As you are in the last month of your annual commitment you should have the option to cancel from within your account. I will look into this issue and ensure your subscription is cancelled.
Kind regards
Beverley

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Hi Munno1059,
It does sound like you have had a tough time in trying to get your Broadband sorted. If you send in your details using the link John included in his post I'd be happy to take a look at this for you.
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Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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You have two different issues: HP and Canon.
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For the HP, you might have to just wait for an updated driver from HP. HP has always had this problem. They are a huge printer company and I'm sure they get Apple hardware and OS versions before anybody else in the world. And yet, it seems as if they don't even begin working on their drivers until Apple officially releases a new OS. HP drivers are always the last to show up for a new OS and the first to break. If you get it working under MacOS 10.4.6, and then upgrade to 10.4.7, it is very likely that the HP drivers will stop working.
Unlike some of the other big companies, HP seems to have made the transition from Classic MacOS to MacOS X seamlessly. Their printer driver software works just as well on MacOS X as it did under MacOS.

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Message was edited by: SteveMc10123

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I want to cancel my membership why is it soo difficult. It is due for renewal and I want to cancel!

Can someone please cancel my membership for creative cloud? it is due for renewal and Adobe is making it so hard to cancel!!!!

Devendra,
The instructions dont work!
I have been trying to cancel my account for over an hour and a half now. Adobe is without doubt the most unprofessional and underhand organisation I have ever experienced. I want to get as far away from dealings with this company as I possibly can.
I wish I had never started an account, your download which I have paid for hasnt even worked and I am sick to death of wasting my life trying to sort out issues created by Adobe that I shouldnt have to.
Why is there no contact number to call or email to write to?
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Andy.

Why is it so difficult for BT to cancel my account...

Hi
Please can someone help me I really am at my wits end
At the begining of November I took advantage of the 10 days notice that was offered in BT’s price increase announcement to leave. The notice clearly said I could leave without incurring any penalty. So I arranged with YourCalls.net to take over both my phone and broadband service. This was duly actioned by YourCalls who gave the necessary notice to you and used the migration code you provide. Nice and straight forward wouldn’t you think!
My broadband was active with my new company on 2 Nov and this is where the problems started. I was emailed with new orders; I noted the order numbers VOL012-************ and VOL012-***********. I called to say I had not placed any new orders and could this be looked into. I was firstly told not to worry just ignore them its all part of closing your account. On Saturday 3 November I called again at about 9am a Scottish man called John, I understand, as there were 2 Scottish called John but this one was McGuiness I believe. Now he really worried me by saying my broadband had not stopped I was still being charged and that YourCalls have not used the MAC code therefore I now have a running bill as I’m still being charged for the line rent. He also told me that I now have to request a manual stop to my broadband and as the engineer has to physically go to my exchange and turn it off I will be charged a £30 cessation fee. I tried to explain that this can not be so but he was adamant YourCalls had not used the MAC code and this stop must be generated. I would therefore get a £42 bill as a result!
I worried about this until the afternoon and called back again and spoke to a lady whose name I never noted. She also agreed my broadband was active and forwarded my call to firstly the cancellation section and then onto the billing department who will talk through my newly created bill Andy confirmed I would be charged £42! I also later spoke to a Gary who said the opposite agreed my account had in fact closed, my company had used the code correctly and he would cancel the second order which was still showing as active on my account.
Monday I received a call from an Indian chap as I had put in an email query as I was still not sure if my account was open or closed. At this point I had been told yes you have active broadband to no you don’t to yes you do again. The Indian chap again agreed I have active broadband even though Gary said he had arranged to cancel the order, close my account and remove any cease fees.
The Indian chap transferred me to a very helpful man called Matthew, who actually listened to what I said and confirmed I was right all along my company had used the MAC code correctly and my broadband was with them. He said BT could not have it as well only one company can provide you at a time! He apologised for all the wrong conversations I was given and explained that BT do not have one central computer with all my calls logged so when I called and spoke to the rude Scotsman his screen did not show my broadband had been transferred. When I spoke to billing their screen said different to the cancellation department. From my observations only this seems to have caused the majority of my problems. BUT the major cause was my cancellation had not been actioned correctly an error had allowed to show I had broadband when in fact I had not, Matthew explained. He personally emailed me with confirmation that he had spoken with the relevant departments to finally get my problems resolved. This guy needs to receive some praise as he was the only one who seemed to actually genuinely care! The Scottish guy needs to go on a customer service course because he was dismissive and not interested in the slightest.
So I am hoping this is the end of it. I also received a text yesterday asking me to call BT, that was it, no explanation, no person or department to refer too!. So I dialled the 0800 number didn’t know what option to choose as I never knew which department had called me, got through to someone who after putting me on hold for 13 minutes decided she didn’t know who had sent the text or what BT wanted. Again this text was not registered as being sent on the computer she was looking at!
So all in all a pretty frustrating and stressful time. And reading your forums it seems I am not alone in my situation. It is actually a shame because BT does provide a satisfactory service in regards to the actual phone and broadband. What lets everything down is the disgraceful customer service, your live chat never worked the times I wanted to use it, your customer service agents actually have no idea what is going on with the account it seems and the Indian call centre is not helpful.
After my last 2 phone calls I agreed to participate in the survey that follows after you’ve called BT, even this didn’t work the man repeated several times how I could rate the first question by pressing my number between 1 and 7. I pressed this number 5 times and still he asks me to rate the question!
I’m sorry this has turned into a massive essay but I want you to know what it is like for an ordinary person like me and the frustration it has caused. I think the next hurdle will be my final bill I am expecting the £42 will still appear and I will have another set of calls to make all over again.
Further to the above, I have now been issued with a £86.14 bill. So even after being reassured by BT on at least 4 occasions I am STILL charged further.
I have written to BT twice and this time enclosed:
The original price increase announcement which states I can leave without penalty. As I never received this by email (BT confirmed I was actually never sent it) I called and checked and was told as it is available to view on the BT website I could leave.
Confirmation from my new company that the MAC code was correctly used.
Email confirmation that I would not receive any charges.
I respectfully request that the £55.48 contract charge be removed and also the £30 cessation charge be removed and the advance charge for broadband I no longer have £9.49!. I have this morning been assured (yet again) that these charges will be removed. I am now officially making a complaint as this is now totally unacceptable.
I have spent so much time on the phone, repeating the same information over and over again to just go round in circles. Please once and for all close down my account and do not continue to bill me further.
Ruth Hart
Solved!
Go to Solution.

Hi Ruth
Welcome to the community.
I have edited there is no need for you to do so.
I can have this looked into for you, to resolve it once and for all.
Please send us an email using the contact us form in my profile you can click on the link for this form in the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

How do I get in touch with a live person (support) : I had an issue and were very close but all over sudden we were disconnected: so frustrating, why is it so difficult to chat with somebody ?

where can I get back in that chatroom, please ?
I don't find it back
I'm here for almost 1,5 hour, and still no solution
Aquib: Hello. Welcome to Adobe Technical Support.
Aquib: Hi,annemie.
annemie: Er is geen programma ingesteld om de URL 'aam://SAPCode=ILST?productVersion=18.0?passPhrase=lcvJXh/BPzsso1eyQ7W2kqJndPYbTbu1Oa/UOm 6WJEjJ+6W3FmoRYXDL/oQlTxpAfoUlXJZue8M2/1KdmWJt8BSMNgftZubNJjpdxNu9qW53gQfkX6l9fndjoZkO3Pep rfAKNyFH4Rq0MG2YWlRRse+3Mh+sIA9E77fT1V+myms=' te openen.
annemie: hello
annemie: this is what I get when I try to download the trial version of illustrator
annemie: doing that for photoshop, some months ago, was not a problem
annemie: This means: there is no programme installed to open the URL ....
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annemie: what should I do ?
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annemie: THAT's right
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annemie: but in the meantime I deleted the Creative Cloud in "programmes"
annemie: probably I didn't do that in a proper way ?
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Aquib: Anneime, please try using different browser.
annemie: like which browser ? can you give an example ?
annemie: i have no idea
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annemie: okay
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annemie: sorry, didn't see this in time...
annemie: i'm downloading and installing chrome now, is that okay ?
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Aquib: Please click on it.
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annemie: okay, I tried again and it's there
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annemie: is installing right now
Aquib: Great!.
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Aquib: http://www.adobe.com/products/illustrator.html?promoid=KFOHV
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Aquib: there select trail version.
Aquib: Annemie, did you download the trail version/
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Why is Adobe SOOOO difficult to work with?

got email that credit card info was hacked, canceled the credit card I used. The next day Adobe suspended my account for non-payment cause the OLD credit card number would not work, like DAH. I had not received my new account number. Now I have new card number, logged on to update info and I get a sorry, trouble on our end, try later...then on a chat "help" session I am told to use a different browser...guess Adobe soesn't play nicely with Chrome
It is very difficult trying to work with Adobe

Hi Go2asklea,
Sorry to hear about your difficulties. Were you able to get your credit card info updated successfully?
-Dave

Adobe DPS HTML/Javascript/CSS Web Console: why it is so difficult?

Why?
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Is there any news on this field? Because using Adobe Edge Inspect is not a option: my code works inside EI because im browsing the page with my desktop browser. I want to know what is going on inside DPS.
And my code it is not "soooo" advanced. It is just a simple button with "on touchstart" event listener. Am i doing some stupid error? Fine! Just help me find out what it is, so i can fix it. Because in every single browser i tried, it works. But inside DPS. A sample code? Sure, here you go:
[Javascript Code]
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The Javascript above is being generated by Node.JS compiling a CoffeeScript file. The buttons do work at DPS for iPad, but doesnt on Android. Maybe Android has a problem with 'touchstart'. Maybe jQuery has a problem inside Adobe DPS. But who knows? I dont have a decent web console inspector to check what is going on. Really frustrating.
Maybe Apple and Google dont give the neccessary hooks to implement the web console? But if you can do the Inspector from the desktop to the device, why not from the device to the desktop? Am i missing something on Edge Inspect? The strange part is: the above code works well on Edge Inspect but doesnt work on Android DPS.
Sorry if im a little angry or pissed. But this would be really great: a simple web inspector: HTML, Javascript, CSS. A way to inspect the <head> tag of the HTML, what was loaded, in what order. What script is missing, Javascript breakpoints, etc.
Thank you.

There is this one little widget called Safari Web Inspector, provided that you're using a Mac: https://developer.apple.com/library/safari/documentation/AppleApplications/Conceptual/Safa ri_Developer_Guide/Introduction/Introduction.html.
Besides, referring to http://helpx.adobe.com/digital-publishing-suite/kb/create-html-articles-android-viewers.ht ml, you can give window.onappear a try when you are doing JS initialization.

Why is cancelling so difficult?

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