Why is cloud asking for serial number?

I have subscribed to the Adobe Cloud and I am having issues trying to launch my APPS - one of them was a trial that ended so I clicked the JOIN and paid my fee, now when I try and open the same app it asks the same question, trial ended please pay!!!
If I sign in it then askes for a serial number!
please help

Does this help? http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

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