Why is Compressor freezing when compressing?

Hi,
I would really appreciate help with this problem. Compressor has recently started freezing / getting stuck when compressing. This happened a couple of years ago and was resolved by using Compressor Repair 1.1.3. I've tried the Repair programme but, on this occasion, the problem is not solved. I'm using Compressor 3.0.5 on a MacBook Pro OSX 10.5.8. When Compressor froze today, I was compressing a 3GB QT movie using the H.264 codec.
I would appreciate any and all advice please.
Many thanks,
Fiona.

Describe in detail what happens when it freezes…whether the app crashes or whether the process hangs – or something else.
Try a short section of another movie with the same job settings to see whether it completes. (WHat is the codec of the QT movie you refer to in your initial post?)
Russ

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Here is the output from the Etrecheck program. It should be noted that I was only able to run this in Safe Mode. I've bolded the lines which were highlighted in red by the program.
EtreCheck version: 2.1.8 (121)
Report generated March 19, 2015 8:40:45 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.66 GHz Intel Core i7 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Replace Soon - Cycle count 1556
Video Information: ℹ️
    NVIDIA GeForce GT 330M - VRAM: 512 MB
        Color LCD 1680 x 1050
        spdisplays_display_connector
    Intel HD Graphics - VRAM: 288 MB
        spdisplays_display_connector
System Software: ℹ️
    Mac OS X 10.6.8 (10K549) - Time since boot: 0:18:2
Disk Information: ℹ️
    Hitachi HTS725050A9A362 disk0 : (465.76 GB)
        - (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 499.76 GB (21.87 GB free)
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Configuration files: ℹ️
    /etc/sysctl.conf - Exists
/etc/hosts - Count: 14
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [not loaded]    jp.co.panasonic.driver.p2drivefamily (2.4.0 - SDK 10.6) [Click for support]
    [not loaded]    jp.co.roland.RDUSB0119Dev (1.0.0) [Click for support]
        /System/Library/Extensions/CUDA.kext
    [not loaded]    com.nvidia.CUDA (1.1.0) [Click for support]
        /System/Library/Extensions/P2DriveFamilyDriver.kext/Contents/PlugIns
    [not loaded]    jp.co.panasonic.driver.PCD35Device (1.2.0 - SDK 10.6) [Click for support]
    [not loaded]    jp.panasonic.iokit.P2FireWireSBP2 (4.2.0 - SDK 10.6) [Click for support]
Startup Items: ℹ️
   CUDA: Path: /System/Library/StartupItems/CUDA
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
    [not loaded]    org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [not loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [not loaded]    com.mcafee.menulet.plist [Click for support]
    [not loaded]    com.mcafee.reporter.plist [Click for support]
    [not loaded]    com.nvidia.CUDASoftwareUpdate.plist [Click for support]
Launch Daemons: ℹ️
    [not loaded]    com.adobe.fpsaud.plist [Click for support]
    [not loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [not loaded]    com.edb.launchd.postgresql-8.4.plist [Click for support]
    [not loaded]    com.enterasys.NacAgent.plist [Click for support]
    [not loaded]    com.mcafee.ssm.Eupdate.plist [Click for support]
    [not loaded]    com.mcafee.ssm.ScanManager.plist [Click for support]
    [not loaded]    com.mcafee.virusscan.fmpd.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [not loaded]    com.adobe.ARM.[...].plist [Click for support]
    [not loaded]    com.divx.agent.postinstall.plist [Click for support]
    [not loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    CrossOver CD Helper    UNKNOWN (missing value)
    NacAgent    Application (/Applications/Utilities/NacAgent.app)
Internet Plug-ins: ℹ️
    JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    DivXBrowserPlugin: Version: 2.2 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.6.6
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0
Safari Extensions: ℹ️
    AllMyTube
    DivX Plus Web Player HTML5 <video>
Audio Plug-ins: ℹ️
    iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
    CUDA Preferences [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
        27%    WindowServer
         1%    fontd
         1%    ps
         0%    Finder
         0%    configd
Top Processes by Memory: ℹ️
    116 MB    quicklookd
    56 MB    Finder
    39 MB    WindowServer
    34 MB    Dock
    34 MB    SystemUIServer
Virtual Memory Information: ℹ️
    1.21 GB    Free RAM
    452 MB    Active RAM
    451 MB    Inactive RAM
    2.04 GB    Wired RAM
    259 MB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Mar 19, 2015, 08:22:39 PM    Self test - passed
    Mar 19, 2015, 08:17:24 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-20 1724_[redacted].crash
    Mar 19, 2015, 08:16:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-20 1607_[redacted].crash
    Mar 19, 2015, 07:36:50 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-19 3650_[redacted].crash
    Mar 19, 2015, 07:34:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-19 3444_[redacted].crash
    Mar 19, 2015, 04:56:25 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-165625_[redacted].crash
    Mar 19, 2015, 04:46:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-164605_[redacted].crash
    Mar 19, 2015, 04:27:06 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-162706_[redacted].crash
    Mar 19, 2015, 04:20:18 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-162018_[redacted].crash
    Mar 19, 2015, 02:56:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-145605_[redacted].crash
    Mar 19, 2015, 04:48:18 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-04 4818_[redacted].crash
    Mar 19, 2015, 04:44:34 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-04 4434_[redacted].crash
    Mar 19, 2015, 04:43:11 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-19-04 4311_[redacted].crash
    Mar 19, 2015, 04:32:37 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-043237_[redacted].crash
    Mar 19, 2015, 01:38:11 AM    /Library/Logs/DiagnosticReports/Photo Booth_2015-03-19-013811_[redacted].hang
    Mar 19, 2015, 01:36:11 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-19-013611_[redacted].crash
    Mar 19, 2015, 01:11:58 AM    /Library/Logs/DiagnosticReports/Photo Booth_2015-03-19-011158_[redacted].hang
    Mar 18, 2015, 11:24:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-232427_[redacted].crash
    Mar 18, 2015, 04:57:40 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-165740_[redacted].crash
    Mar 18, 2015, 03:26:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-152611_[redacted].crash
    Mar 18, 2015, 02:27:20 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-142720_[redacted].crash
    Mar 17, 2015, 08:01:47 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-200147_[redacted].crash
    Mar 17, 2015, 07:58:51 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-195851_[redacted].crash
    Mar 17, 2015, 06:24:47 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-182447_[redacted].crash
    Mar 17, 2015, 02:30:23 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-023023_[redacted].crash
    Mar 15, 2015, 09:32:30 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-213230_[redacted].panic [Click for details]
    Mar 15, 2015, 08:13:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-201304_[redacted].panic [Click for details]
    Mar 15, 2015, 08:04:34 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-15-200434_[redacted].panic [Click for details]
    Mar 14, 2015, 11:22:47 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-14-232247_[redacted].panic [Click for details]
    Mar 14, 2015, 06:02:23 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-14-060223_[redacted].panic [Click for details]
    Mar 8, 2015, 10:30:42 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-08-223042_[redacted].panic [Click for details]
    Mar 6, 2015, 01:49:22 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-06-134922_[redacted].panic [Click for details]
    Mar 5, 2015, 09:57:42 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-05-215742_[redacted].panic [Click for details]
    Mar 5, 2015, 07:48:15 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-05-194815_[redacted].panic [Click for details]
    Mar 19, 2015, 05:45:55 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-19-174555_[reda cted].crash
    Mar 18, 2015, 09:49:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-18-214954_[redacted].crash
    Mar 17, 2015, 03:12:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Google Drive_2015-03-17-151209_[redacted].crash
    Mar 5, 2015, 09:42:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-05-214248_[redacted].panic [Click for details]

Why is itunes freezing when i sync to my touch

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Tried installing iTunes 8.0.1 (instead of 8.0.2).
Created a new user to check if that was the problem.
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Microsoft Windows XP Professional Service Pack 2 (Build 2600)
MSI MS-6380E
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), AFS2K (3.1.20.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce4 MX 440\GeForce4 MX 440
IDE\DiskMAXTOR6L020J1_________________________A93.0500, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskHP_____psc_2410_______1.00, Bus Type USB
USBSTOR\DiskMaxtor4G120J6_________GAK8, Bus Type USB
IDE\CdRom52XCD-ROM______________________________1.5C___, Bus Type ATA, Bus Address [0,0]
USBSTOR\CdRomSONY___CD-RW__CRX175A_1.0h, Bus Type USB
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
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Current user is administrator.
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Drive is empty.
G: SONY CD-RW CRX175A, Rev 1.0h
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 1 2 4 8 10 12 16.
The drive CDRW speeds are: 1 2 4 8.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive on -128(0xffffff80) media at speed 0X.

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Please help me if you can. Thankfully I can still burn cds no problem with Windows Media Player. For some reason iTunes just can't make it happen. I have tried reinstalling iTunes and I know I have the latest drivers for my cd burner. Any suggestions?
Thank you,
Truman

Why my Mac freeze when PDF files in the FINDER

I have that problem since yesterday: when I try to either select or even just view the content of a folder with PDF files in it, my Mac freeze progressively after few seconds. Then, the only solution is to force quit by holding the power button. Really annoying! What should I do? My computer is only 4-5 months old.
I've uninstalled Acrobat, verified all my drives with Disk Utility, repaired my permissions and emptied my library cache. Nothing... Could it be the recent Firefox update ( yesterday )? Until 24 hours ago, everything was fine.
Thanks for the help!

Since this is happening in the Finder... try this:
Locate this file: com.apple.finder.plist /Users/YourName/Library/Preferences. Drag that file from the Preferences folder to the Trash, empty the Trash and reboot.
If that didn't do the job, do a Spotlight search and look for any .pdf files you have downloaded and saved and DELETE them. Somewhere in your system you have a corrupted .pdf file.
And, check the hard disk. Even if you've done this already, try again:
Open Disk Utility, in the Utilities folder in the Applications folder.
Insert your Mac OS X Install disc in your computer’s optical drive or an optical drive connected to your computer, and then restart your computer. When you hear the startup tone, hold down the C key until you see the progress indicator, which looks like a spinning gear.
Follow the onscreen instructions until the menu bar appears with the Utilities menu in it, choose Utilities > Disk Utility, click First Aid, and then click Repair Disk. When it's finished, from the Menu Bar, select Utilities/Startup Disk. In the Startup Disk window select MacintoshHD 10.x.x and click Restart.
Also, the best way to have Apple be aware of these issues is to send them crash reports. Here's how to do that:
Reporting problems to Apple
When an application quits unexpectedly, you see a dialog that gives you the option to submit a report about the problem, called a “bug report,” to Apple.
When you submit a bug report to Apple, it includes information about the problem and your computer’s configuration. Many problems are directly attributable to the hardware and software configuration.
No personal information is gathered about you or your computer. No information that can be used to identify your computer is sent, such as volume names, network addresses, or hardware addresses. For more information, click the link at the bottom of the page to see Apple’s customer privacy policy.
To submit a bug report to Apple:
Connect to the Internet.
In the dialog that appeared when the application quit, click the Submit button.
Type a description of what you were doing when the application quit. List the applications that were open when the problem occurred, and any steps or hints to reproduce the problem.
Review the report in the Crash Report window.
Click “Send to Apple” to submit the report.
You won’t receive an immediate response, but Apple greatly appreciates your taking the time to submit a bug report. As the software is revised, these reports are reviewed to help improve the software.
Your computer also records details about the problem in a log file. You can use log files to troubleshoot problems with an application, or you can send a log to the application’s developer if it is requested.
You can view the logs in Console, located in the Utilities folder in the Applications folder.
Carolyn
Message was edited by: Carolyn Samit

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