Why is Compressor Grayed out!? I have the original disk!
Thanks Apple! I had to reinstall FCP 4.5 because an auto update killed my FCP application performance. OK, fine, so I reinstalled the software and what do you know, NO COMPRESSOR. When I go to install it's grayed out as even an option. I paid for it and own the original disks; why can't I reinstall it? What do I have to do to get it installed again? Any suggestions would be appreciated. Thanks.
Thanks. I'll give that a try. From what I'm reading, Pacifist will do the trick. I just don't understand why the software I PURCHASED won't let me load it. Very odd.
Cheers!
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I need help in reinstalling photoshop.I do not have the original disk. How can i reinstall PS?
Which full scale version of PS do you need?
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Cancel the updates. Delete the apps. Redownload them from the Purchases tab in the App Store.
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I want to sell off my old MacBook Pro and do not want any of my old stuff on it for the next person to fool around with. I'd like a clean-slate for the next guy/gal. It's a 17-inch that I purchased back in '07. It is currently running Snow Leopard after I installed it myself about two years ago. I DO NOT HAVE THE ORIGINAL DISK THAT CAME WITH THE LAPTOP IN THE BOX.
raeusebio32 wrote:
I DO NOT HAVE THE ORIGINAL DISK THAT CAME WITH THE LAPTOP IN THE BOX.
No problem, stick in your 10.6.3 Snow Leopard retail disk you used to upgrade from 10.4/10.5 with
If you don't have this disk anymore, you can order one online at Apple.com for $29, they don't sell it in the physical stores.
http://store.apple.com/us/product/MC573Z/A
Reboot holding the c or option key down to boot from the disk, select Disk Utility from under the Utilities menu on the second screen (first is language selection)
Now select your boot drive on the left with the drive makers name and disk size and click Erase > Security Option > Zero All Data and click Erase
It will take some time to complete as it's making sure all your personal data if not easily recoverable off the drive using software.
Now quit and you will be back in the installer window, install 10.6 and it will reboot to the "Welcome Video" you can choose to press the power button down and do a hard shutdown, the computer will boot again to this video for the next owner.
If you need even more security in your data deletion efforts I suggest you read this
How do I securely delete data from the machine? -
I need to reinstall iPhoto into a macbook pro 10.7 OS what do I need to do please. I do not have the original disk, since I'm on the road, thanks,
Does your Mac meet the hardware specs for Snow Leopard?
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Allan -
Inserted a new hard drive into my Mac Boo Pro 2008 15 inch and don't have the original disks. Wondering if there was a way to purchase them from Apple or if I buy them off ebay will they work? Also its A Macbook Pro 2008 15 inch glossy with 2GB of Ram the serial number is worn off what kind OS do I need?
Wondering if there was a way to purchase them from Apple
Yes. Contact Apple Support using one of the options in the Contact Us below. You will need your MBP's serial number and payment method for a nominal fee. If the exterior serial number is illegible look elsewhere for it: MacBook Pro: How to find the serial number
or if I buy them off ebay will they work?
Probably not. Grey discs are system-specific and will work only for the exact model MBP with which they shipped. It's likely that Apple will charge you less money, and it will be guaranteed to work. -
Reinstalling CS6, but don't have the original disk.
So a couple years back, I bought the Adobe Master Collection CS6, and it worked great. I've recently run into problems with my computer unrelated to Adobe and had to Reset Windows to factory state. My PC was in such bad shape, there was no way for me to back up important files before resetting. Now I have to reinstall Adobe CS6, but I can't track down the original disk. I do however have the product code and serial number, is there a way for me to get CS6 back? Please help.
You can download and use the serial number you have to acrivate it.
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html -
MY ENTIRE SYSTEM SOMEHOW GOT ERASED, AND I DO NOT HAVE THE ORIGINAL DISKS
MY ENTIRE SYSTEM SOMEHOW GOT ERASED, AND I DO NOT HAVE THE ORIGINAL DISKS
Some additional sources to add to the one provided by Gary.
http://www.welovemacs.com/apsyso.html
http://hardcoremac.stores.yahoo.net/
http://store.fastmac.com/index.php?cPath=10_5_6 -
Upgrading MacBook Pro to new machine want to unistall. No disc.
Strictly speaking you are supposed to supply the old discs with a computer since they are part of the computer package (for Macs at least).
Call Apple Customer Support 1-800-767-2775 (telephone numbers for other countries - http://support.apple.com/kb/HE57). Provide the serial number and specifications of the Mac. They may be able to provide a replacement set of discs for a fee. These discs will be for whatever OS was installed on the computer originally.
As far as your files are concerned, you can use another Mac or any retail version discs that will work in the old Mac to wipe the drive. To be more specific it would help to know what computers and which discs you actually own.
If you install an operating system (OS) on a Mac you also need to provide the discs (i'm talking about pre-OSX 10.7).
I have seen Macs sold without the original OS discs. If you do that then you at least need to provide the disc for the one on the computer. I guess you could try to sell the computer without an OS but that might be hard. If I was buying your computer I would want to see it boot, and I also might not want the hassle of getting an OS disc for it befre I could use it in any way. You'd have to come down a bit to make it sell.
Given all the above, I would still go with Snow Leopard. The retail disc itself will be as cheap as the original. The only things it might miss vs. the original will be bundled software (most of which will be outdated, though somebody might prefer older version to none) and perhaps the hardware test utility. Having a slightly newer OS might make the computer more attractive. -
I can't find my original disk to download CS4. Is there another way I can download this?
Well, it certainly does. 10.10.3 just got released today and it looks nice.
I am downloading ADBEPHSPCS4_LS1.dmg which is the 1GB Photoshop installer.
DMG is Disk Image and that means double-clicking it will mount a disk as if it was your cdrom.
It may open and show an "Install Photoshop CS4" Option which you double click to start the install.
CS4 was before "Gatekeeper", so it may get stubborn and give you an "unknown developer" warning and refuse to launch.
In that case you right or ctrl-click on the installer and choose Open as if to say, "it's ok, just run it".
More when I see what's going on. -
Do I have to alert adobe if I'm moving my product from one computer to another? or will they recognise my intentions when my product is removed from their database?
Is there a way to export my movie timeline (as in the organisation of my
clips, not just the movie) to a external hard drive. I thought publish
would help but I'm unsure and the export button under file doesn't light
up. I'm using Elements 11 and I'm trying to save it to a hard drive so I
can unistall the program, upgrade my operating system and reinstall.
Message was edited by: Christopher Hewett
On Tue, Dec 30, 2014 at 12:14 PM, Barbara B. <[email protected]> -
I'm selling my MacBook Pro (2009) which has Lion installed. After I wipe the computer clean, I assume the system will go back to its factory settings that it came with. I'll need to reinstall Lion, but I don't have the original disk. How do I proceed to reinstall it?
Did the Macbook come with Lion preinstalled or did you upgrade to it?
You need to sell it with the original OS installed, so if that was not Lion, you need to get the install disks by calling Apple and asking for replacement disks (they'll need your serial number).
FWIW, Lion did not come with an install disk - it is download only. If Lion was preinstalled, then post back for instructions on how to do that. -
I have an early 2009 iMac with an intel core 2 duo and am running Mac OS X 10.6.8 and for some reason applications such as ichat and photobooth have disappeared. For ichat even the icon is gone, where as photobooth has that white circle with a diagonal line through it and when i click on it, it says that the application is unable to open due to it being damaged or incomplete. When I try to do timeline it tells me it hasn't been set up and I do not have the original disks since I've moved a few times since I've gotten this computer. It also wont update. It keeps telling me that the updates have failed to install or whatever. So what do I do?
Thank you!
MashaI have an early 2009 iMac with an intel core 2 duo and am running Mac OS X 10.6.8 and for some reason applications such as ichat and photobooth have disappeared. For ichat even the icon is gone, where as photobooth has that white circle with a diagonal line through it and when i click on it, it says that the application is unable to open due to it being damaged or incomplete. When I try to do timeline it tells me it hasn't been set up and I do not have the original disks since I've moved a few times since I've gotten this computer. It also wont update. It keeps telling me that the updates have failed to install or whatever. So what do I do?
Thank you!
Masha -
Do I need the original disk that came with a mac or can I just buy the OS software??
Hi I recently bought a used macbook and the seller did not have the original disks that came with the computer. What I was wondering is if I needed to install a new hard drive in the event that mine fails, can I just buy a copy of the OS and install it on the new hard drive or do I need the specific disks that came with the machine??
Thanks for your helpWelcome to the Apple Support Communities
You say that you have Mac OS X 10.7.5, so if it came preinstalled, see that you can't reinstall it because it's registered to the old owner. Call Apple to get replacement DVDs
If you want, you can upgrade to Mountain Lion. See if your computer is supported > http://www.apple.com/osx/specs Open App Store and purchase Mountain Lion -
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Every piece of software has a learning curve, and its own terminology. After Effects is a complex professional tool, used by home enthusiasts right through to feature film makers.
There's plenty of very user friendly video editing software that will do the tasks you've mentioned easily. Might I suggest Adobe Premiere Elements.
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