Why is Creative Cloud Installer continuously spinning (my Internet connection is fine.)

Hi guys,
Is anyone else having this issue? Mac OS X Yosemite. Thank you.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Similar Messages

  • Can creative cloud be used with intermittent internet connections?

    Hi,
       I have a number of clients that like to "work on the ice" if you know what I mean. They ar eall ice fishermen or work in that industry. Can CC be used with intermittent internet connections?
    Thanks,
           Van

    Hi Van,
    I copied this from the Creative Cloud FAQ:
    http://www.adobe.com/products/creativecloud/faq.html
    Do I need ongoing Internet access to use my Adobe® Creative Cloud™ desktop applications?
    No. Your Creative Cloud desktop applications (such as Adobe® Photoshop® and Illustrator®) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.
    An Internet connection is required the first time you install and license your desktop apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.
    For annual members, you can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.
    Hope that helps,
    -Dave

  • Creative Cloud Installer gets half way through downloading the desktop app then just disappears, without downloading, why is that?

    Creative Cloud Installer gets half way through downloading the desktop app then just disappears, without downloading, why is that?
    I have recently purchased a student subscription to the 'complete package', my credit card was charged.  Then I download the Creative Cloud Installer from the website, that's fine, then I double click the Creative Cloud Installer as per instructions, it starts downloading the desktop app, but only gets to about halfway then just disappears. 
    I've tried using both safari and chrome, restarting my computer, but neither has worked.
    I have noticed that the website will not keep me logged in for long either, it keeps switching to BUY instead of DOWNLOAD. 
    Any ideas?

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why does Creative Cloud tell me continuously that I'm signed out?

    Why does Creative Cloud continuously tell me that I'm signed out?

    Hi fionadesign,
    Please refer to the following thread where this issue stands resolved:
    "You've been signed out" error every time I try to sign into Creative Cloud desktop application.
    Regards,
    Sheena

  • Why creative cloud installer won't work?

    Hi,
    I am trying to download the trial for premiere pro and I'm having a lot of trouble.
    I click download and I have the creative cloud installer in finder. When I open it, creative cloud opens for about three seconds with a loading sign but then disappears. I have been trying to figure this out for an hour and nothing is working. I have closed everything that is open and have even restarted my computer. If you have a possible explanation for this please please please help me out.
    Thanks!

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Denied Downloading Creative Cloud Installer, Requires Administration Priviledge

    Why is it that when I am trying to download the Creative Cloud installer or for that matter the Adobe Application manager on my home personal computer I am told that this requires Administration priviledge?
    Where do I get this adminstration priviledge to continue the downloading of the software?

    Background - Installing under Windows 7 from Photo subscription
    Problem - failure some way into the download process with the message that the next stage requires administrative privileges
    What's it got to do with Adobe?
    This has a lot to do with Adobe. Standard MS security practice is use a user account with minimum privileges for all normal purposes - such as running e-mail. In addition, the "Administrator" account login is disabled by default and the expectation is that the machine will be managed by a different account with user privileges. The Adobe acceptance e-mail will normally be loaded into the user account where the e-mail client (e.g Outlook) is accessed. Following the instructions on this e-mail will lead to the install being attempted into the user account with minimum privileges. Every other recent application I come across will request a password of an admin account to proceed with the install in these cases. Adobe's install just dies with its unhelpful message.
    It's actually worse than this, since Adobe require that the download takes place into the administrator account - as you need to enable login first. (Run as Adminstrator does not seem to be an option with the download process, as the executable file is not obviously available to run)
    When you are on a relatively slow connection (as I am.. 2.3mb dowload) the need to work through this is a bit tedious. Things now seem to be working, but its the third iteration.
    Solution
    1. Follow the instruction on the acceptance e-mail and click Get Started to get the web screen up in the user account. Copy the web address this generates from the top left of the browser (highlight and press <Ctrl>+C). Paste this into a text file - save to a stick or an area of shared storage. Exit the browser and account.
    2. Enable the built in Administrator account from your management account (see How to enable and disable the Windows Administrator account for example. Make sure you give the account a suitably complicated password but don't rename it. (you'll disable the login anyway when you've finished)
    3. Exit the management account and log in to the built-in Administrator account, which will now be available. Go to www.adobe.com  change your region if necessary, (bottom left hand of screen) and log in, ticking the keep logged on box. Open a new browser tab and copy in the saved web address from the acceptance e-mail. Things should now work (well they seem to be working for me, anyway.., though I am not sure how Adobe will handle things if the program download fails because of comms problems (1.5 hrs for 38% of photoshop)
    4. Remember to disable login to the built in Admin a/c when you finish.
    A better solution
    Adobe to take account of the above when putting its load routines together.. at the very, very least provide some warning and instruction on the acceptance e-mail.
    BW to anyone who picks this up & good luck

  • Adobe creative cloud installer crashes under OSX 10.10.1

    When I attempt to run the Adobe creative cloud installer on my iMac, the installer crashes. I can download and install other software, so the basic process works.
    The crash report follows.
    Thanks!
    Geoge
    Process:               Creative Cloud [283]
    Path:                  /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Identifier:            Creative Cloud
    Version:               1.9.0.465 (???)
    Code Type:             X86 (Native)
    Parent Process:        ??? [1]
    Responsible:           Creative Cloud [283]
    User ID:               501
    Date/Time:             2015-01-19 07:59:56.332 -0500
    OS Version:            Mac OS X 10.10.1 (14B25)
    Report Version:        11
    Anonymous UUID:        DCA48D91-F3B3-C09F-67CA-5F6309F61246
    Time Awake Since Boot: 150 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x000000000000000b
    VM Regions Near 0xb:
    -->
        __TEXT                 00000000000cf000-000000000011c000 [  308K] r-x/rwx SM=COW  /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_platform.dylib       0x95c62aa0 _platform_strcmp + 80
    1   libobjc.A.dylib               0x969133fc _class_getLoadMethod_nocheck(objc_class*) + 76
    2   libobjc.A.dylib               0x969133a3 _class_hasLoadMethod + 24
    3   libobjc.A.dylib               0x9690817f _read_images + 420
    4   libobjc.A.dylib               0x9690760c map_images_nolock + 1526
    5   libobjc.A.dylib               0x96906ffc map_images + 54
    6   dyld                           0x8fe49887 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 687
    7   dyld                           0x8fe495b3 dyld::registerImageStateBatchChangeHandler(dyld_image_states, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 197
    8   dyld                           0x8fe52089 dyld_register_image_state_change_handler + 90
    9   libdyld.dylib                 0x93abcbb8 dyld_register_image_state_change_handler + 91
    10  libobjc.A.dylib               0x9691a8f6 _objc_init() + 94
    11  dyld                           0x8fe590b3 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 291
    12  dyld                           0x8fe59218 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
    13  dyld                           0x8fe552f0 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 296
    14  dyld                           0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
    15  dyld                           0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
    16  dyld                           0x8fe55288 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
    17  dyld                           0x8fe55176 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 120
    18  dyld                           0x8fe553e1 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 79
    19  dyld                           0x8fe47125 dyld::initializeMainExecutable() + 183
    20  dyld                           0x8fe4abad dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 2793
    21  dyld                           0x8fe46232 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 428
    22  dyld                           0x8fe46047 _dyld_start + 71
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000b55  ebx: 0x0017c010  ecx: 0x969224ab  edx: 0x000000b5
      edi: 0x969224ab  esi: 0x00000003  ebp: 0xbff2f218  esp: 0xbff2f1e4
       ss: 0x00000023  efl: 0x00010212  eip: 0x95c62aa0   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x0000000b
    Logical CPU:     0
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
       0xcf000 -   0x11bff7 +com.adobe.acc.AdobeCreativeCloud (1.9.0.465 - ???) <E19F63D7-4EC4-3AF8-AE9F-C110F6441B95> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
      0x12a000 -   0x12afff  com.apple.Cocoa (6.8 - 21) <6AF80DDB-C28E-36FF-BC11-D7D561AC52A9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
      0x12e000 -   0x15bff7 +com.growl.growlframework (1.3 - 1.3) <5C271922-7459-3DCB-BDC2-53135B47CDDC> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
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    0x1338000 -  0x1374ff3  com.apple.RemoteViewServices (2.0 - 99) <2839C2F1-88DA-3843-87BF-441A374A8967> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
    0x139e000 -  0x14d0ffb  com.apple.UIFoundation (1.0 - 1) <00A59CFF-A217-3998-B22E-6E452278A302> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
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    0x160c000 -  0x16d6fff  com.apple.backup.framework (1.6.1 - 1.6.1) <82A5ADA6-6434-3801-AE63-4C56ADC93B28> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
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    0x90ac9000 - 0x90b24ffb  libTIFF.dylib (1231) <14F5E31A-4ABC-3DF7-AB85-9DB406D3613C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x90b25000 - 0x90b2bff7  libsystem_networkextension.dylib (167.1.10) <FC20E3AD-A53D-3346-AC71-829E82832AE8> /usr/lib/system/libsystem_networkextension.dylib
    0x90b2c000 - 0x90b2dfff  libDiagnosticMessagesClient.dylib (100) <3EE83437-AA9C-356B-810B-589346B73797> /usr/lib/libDiagnosticMessagesClient.dylib
    0x90b2e000 - 0x90e20ffb  com.apple.CoreImage (10.0.33) <75B23F45-8D99-3521-89AE-AF2AF4487096> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
    0x90e21000 - 0x90e6affb  libFontRegistry.dylib (134) <023BB8A2-8BBA-30DC-B0C2-A5F0AE3667D8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x90e6b000 - 0x91169ff7  com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <C18EC809-6E67-3D9C-82D5-34170A81254C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x9119c000 - 0x91572ff7  com.apple.HIToolbox (2.1.1 - 756) <5204085A-4D56-3430-889F-11C42E43729B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x91573000 - 0x91573fff  libkeymgr.dylib (28) <06DDCEF8-EB84-3F68-9E19-FD1A12B764FD> /usr/lib/system/libkeymgr.dylib
    0x915c3000 - 0x916c3ff7  com.apple.LaunchServices (644.12 - 644.12) <4C578D41-6004-38F8-A0DF-81B15BA3864E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x916c4000 - 0x916ceffb  com.apple.audio.SoundManager (4.2 - 4.2) <4312D0A7-4B6F-3A1E-9A47-24C6E8C65E51> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x916cf000 - 0x91733ff7  com.apple.AE (681 - 681) <EEE62980-421B-33BD-BB88-6BDE269A3060> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x91734000 - 0x917aafff  com.apple.securityfoundation (6.0 - 55126) <64E4CE02-8BE6-3408-99A5-23E5CF7545BC> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x917ab000 - 0x91801fff  libc++.1.dylib (120) <D8DE4962-66CD-3491-904E-9291EEE5E570> /usr/lib/libc++.1.dylib
    0x91824000 - 0x9184aff3  libc++abi.dylib (125) <E9AF8CA1-D54D-37E3-8363-A3E8C0840F71> /usr/lib/libc++abi.dylib
    0x9184b000 - 0x91978ff7  com.apple.coreui (2.1 - 305) <8D2978A1-8152-32CB-B265-4C923FDF3017> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x91979000 - 0x919a8ff7  com.apple.DictionaryServices (1.2 - 229) <1F5C35C7-67AA-30A0-A366-EB4B361152A3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x919c4000 - 0x919c6ffb  libRadiance.dylib (1231) <2F86BE82-404D-335C-B83E-F71D3C4969B8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
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    0x91e1d000 - 0x91ebdfff  com.apple.QD (301 - 301) <4DFE3689-59DE-3FBC-806B-6A4056573E52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
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    0x98e54000 - 0x98e54fff  com.apple.Accelerate (1.10 - Accelerate 1.10) <180BFBE5-2218-3A6F-A1B2-CCA1C92B66F7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x98e55000 - 0x98ec0ff7  com.apple.framework.CoreWiFi (3.0 - 300.4) <632A811D-4706-3ED7-85E3-DD2CDB47CF8F> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
    0x98ec1000 - 0x98ed6ffb  com.apple.MultitouchSupport.framework (260.30 - 260.30) <2E28AF1C-AC6C-364F-B181-C5926A7F5A4D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x98ed7000 - 0x98f1eff3  com.apple.AppleJPEG (1.0 - 1) <C14A2B49-A664-3EDE-9B9B-6A678ED7F8DE> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
    0x99080000 - 0x993dfffb  com.apple.Foundation (6.9 - 1151.16) <76BF64BB-34C4-3409-BB6F-CAACDEE7681A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x993e4000 - 0x993f0ff3  libcommonCrypto.dylib (60061) <024B3913-15C6-3005-9E5A-EB24918F6977> /usr/lib/system/libcommonCrypto.dylib
    0x993f1000 - 0x99423ff7  com.apple.GSS (4.0 - 2.0) <36CBBD76-19AC-333E-AB52-A93800ABC89A> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
    0x99424000 - 0x9944aff7  com.apple.IconServices (47.1 - 47.1) <9C537499-B375-3F84-BF4A-EEF757FC26A9> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
    0x9944b000 - 0x9949eff7  com.apple.HIServices (1.22 - 519) <5B54AB76-C487-367B-ACD5-2AF6BC85E1B9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x9949f000 - 0x994a8fff  libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib
    0x994a9000 - 0x994cfffb  libPng.dylib (1231) <A9ACFC7E-9F25-3F15-AFAB-C74C3DAA1D06> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 18
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 4086
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=132.3M resident=38.1M(29%) swapped_out_or_unallocated=94.2M(71%)
    Writable regions: Total=27.9M written=1312K(5%) resident=2096K(7%) swapped_out=0K(0%) unallocated=25.9M(93%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    Kernel Alloc Once                     4K
    MALLOC                             18.1M
    MALLOC (admin)                       16K
    Stack                              64.0M
    VM_ALLOCATE                           8K
    __DATA                             6424K
    __IMAGE                             528K
    __LINKEDIT                         30.8M
    __OBJC                             2200K
    __TEXT                            101.5M
    __UNICODE                           544K
    mapped file                        70.1M
    shared memory                         4K
    ===========                      =======
    TOTAL                             294.0M
    System Profile:
    Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
    Thunderbolt Bus:
    USB Device: Built-in iSight
    USB Device: Keyboard Hub
    USB Device: USB Receiver
    USB Device: Apple Keyboard
    USB Device: IR Receiver
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F8A00000000, 0x5052494E4345544F4E000000000000000000
    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x484D50313235533645465238432D53362020
    Parallel ATA Device: PIONEER DVD-RW  DVR-K06A
    Serial ATA Device: ST3500630AS Q, 500.11 GB
    Network Service: AirPort, AirPort, en1
    Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1

    Hello Sheena,
    Thank you for your reply. I believe that when trying to promote a controversial system like the Creative Cloud, everything should work flawlessly. A special CC installer is needed to install the CC Desktop, then you have to spend hours reading and trying to make this work. It’s really frustrating.
    Fortunately, this milestone made me realize that perhaps Lightroom is not for me anymore. I have been an ardent fan of Adobe’s photo products, have bought many of them for years, almost since the first versions of Photoshop, but last year I wasn’t able to buy Photoshop CS6 – it had to be through the CC. I like to buy a product, own its license for whatever time I choose and then buy a new one if it pleases me. I cannot do this in the CC, where I am forced to continue paying for a product no matter what (it is a curtailment of the freedom of choice).
    I also learned that in the very near future Lightroom could also be included in that ominous list of products in the CC., so I believe this is the time to say good-by to Adobe photo products. It is a shame that a marketing strategy that worked so well since the beginning of Photoshop, should now be substituted for such a widespread-disliked experiment called the Creative Cloud. Perhaps it works fine for large businesses, but not for smaller ones, the ones that put Photoshop and Lightroom where they are now.
    Adobe, we made you grow and now you think you don't need us anymore, so you dump us.
    Good-by and good luck, Adobe.

  • Photoshop 13.1 for Creative Cloud Installation failed. Error Code: U44M1P7

    So, Lion won't let me deactivate, so I can't use the updates that I just bought with signing up for the Cloud, so I tried installing on my Mountain Lion Macbook and this is what I get...
    Photoshop 13.1 for Creative Cloud
    Installation failed. Error Code: U44M1P7
    Please Help, somebody!
    Spent about an hour with Adobe Tech support just trying to figure out why I couldn't deactivate my product, only to find I had to close the chat room and the advice still didn't work.
    Very frustrated, here!  I have no updates on either computer, now!

    Hi Jules,
    Sorry to hear about your difficulties.
    My recommendation would be
    - Uninstall PS via Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
    - Create a new user with Admin rights, log out of your current account and into the newly created one
    10.7 http://support.apple.com/kb/PH4600
    10.8 http://support.apple.com/kb/PH11468
    - Reinstall Photoshop CS6 via Adobe Application Manager
    - Try to update to 13.1 using Help > Updates in Photoshop CS6
    -Dave

  • Adobe Creative Cloud app, Mac OSX, "The Creative Cloud installation is no longer functioning..."

    OS: 10.9.4
    For about 2+ weeks I've been getting the following message in the Creative Cloud App:
    Download Error
    The Creative Cloud installation is no longer working
    uninstall and download again from http...
    I've searched through various discussions and followed every suggestion I had come across, including:
    Uninstalled/reinstalled Creative Cloud
    Renamed files in the following directories:
    ~/Library/Applications support/Adobe/OOBE
    /Library/Applications support/Adobe/OOBE
    ~/Library/Applications support/Adobe/AAMUpdater
    /Library/Applications support/Adobe/AAMUpdater
    Deleted files in above-listed directories.
    Checked all network settings including proxy, DNS, etc.
    Logged in as myself, I launched Creative Cloud as root (sudo /path/to/app)
    Between each step I uninstalled/reinstalled the Creative Cloud app. The logs (in ~/Library/Logs/) don't show any major issues, other than claiming that a preference file can't be read. I tried deleting all preferences related to ACC and the log continued to show the same message.
    Any suggestions outside of the standard list of fixes would be most welcome, at this point I'm ready to cancel my CC subscription, I feel Adobe made a big mistake by changing to this format. When it works, it's great, but when it doesn't it causes loss of productivity and immense frustration.

    Tried this with no success. Although, your mention of permissions led me to launching Disk Utility and repairing permissions. I then noticed my hard drive had a failing S.M.A.R.T. status. I swapped out the hard drive and restored from Time Machine backup, repaired permissions, uninstalled Creative Cloud, repaired permissions again and removed all files mentioned in my original post. I then reinstalled and: still get the same dang error! This is ridiculously frustrating.

  • I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

    I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
    It just sits and spins (been 10 minutes now). 
    Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
    del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
    Unfortunately now, I get this (even after closing the above window):
    The process cannot access the file because it is being used by another process.
    So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
    Fortunately, the current apps seem to still work.  I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
    I will proceed with the updates, holding my breath.

  • I can't get Creative Cloud Installer to work

    When I get to "down load CC"  I get a request for my pass word in order to allow Creative Cloud Installer to "make changes."  I've tried every password I can think of, but it won't let me reset it.  How do I reset the password?  thank

    Hi Darbymom,
    I believe the message that you are getting is for your MAC password and not Adobe password. Have you tried entering your system password at the download screen ? Reason why this prompt comes up is because , the download file is trying to make the required changes on the machine so that the installation can proceed .
    Cheers,
    Kartikay Sharma

  • I'm just downloaded the creative cloud installer.  Double click on the install file, it starts the installation and after only a few seconds it stops and nothing happens.  What is going on?

    why does the cloud installer quit after only a few seconds of install?

    I am having the same problem. Sorry I don't know an answer but would love help too.
    I'm on a Mac - OSX10.9.3
    Downloaded installer which opened to the point that I had the icon in my toolbar but it seemed to get stuck at that point - about 7 hours of scrolling "update cycle" (swirly thing in middle of the empty CC window) but no App tab or other tabs - just a white rectangle with scrolling.
    So I tried un-installing, deleted all files, downloaded again but now I get the same as Scrapnick - installer launches with task bar at "Initializing Installer" which lasts only about 2 seconds, then flicks to "Dowloading Creative Cloud desktop" at which point the task bar & the installer window close.
    I hope someone can help us with this...

  • Help! problems trying to open creative cloud installer

    So every time I try to open creative cloud installer (on my mac) it comes up with a notice saying "administrator priveleges are required to continue with the installation" but I am the administrator so I don't understand what it means! Can anyone help me please??

    on a PC you can right click the desktop icon
    and choose Run as Administrator
    It tends to be an esential step wit Windows 8
    Does the Mac have something like that?
    [EDIT]  I'll add to that that it often saves time and frustration if you restart your computer before trying again after a failed installation or update.

  • I cannot download creative cloud installer Code: 1

    I cannot download creative cloud installer Code: 1.

    Hi Norman,
    The Error 214 and 81 means the manifest for downloaded files is incorrect.
    For information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  I believe it is likely your security software or firewall are interfering with the download process this is why you are receiving the current error.
    Hope this helps.
    Regards,
    Sumit Singh

  • Creative Cloud Installation Failure

    Second night with the same issue, creative cloud for desktop on Windows 7 wants to update again.  It starts, downloads, and fails again.  Last night I went through the effort of trying to repair it via the other forum topics.  I ended up uninstalling everything with the clean command, renamed the OOBE directory multiple times to something else, and finally installed everything again.  Of course, shutdown and restart this evening... there is a new update... and Fail.  Back to the starting point again.
    Looking at the installation logs it appears the root cause is the creative cloud installation is not getting administrator rights.  It's not asking for them either.  Accord to the OOBE LOGS, it can't clean up and remove some directories.  Thus is rolls back the installation and calls it a failure. 
    From Adobe CSXS Infaturcture 4 Driver 4 09-04-2013.log
    09/04/13 19:15:16:941 | [INFO] |  | OOBE | DE |  |  |  | 3292 | UninstallSeq property not found in database
    09/04/13 19:15:16:957 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\InDesign". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 1)
    09/04/13 19:15:16:957 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)
    09/04/13 19:15:16:988 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\Fireworks CS6\Commands". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 2)
    09/04/13 19:15:16:988 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
    09/04/13 19:15:16:988 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\ExtendScript Toolkit". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 4)
    09/04/13 19:15:16:988 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)
    09/04/13 19:15:16:988 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\dynamiclinkmediaserver". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 5)
    09/04/13 19:15:16:988 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)
    09/04/13 19:15:16:988 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\dynamiclinkmanager". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 6)
    09/04/13 19:15:16:988 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)
    09/04/13 19:15:16:988 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\CS6ServiceManager". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 7)
    09/04/13 19:15:16:988 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)
    09/04/13 19:15:17:004 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\Adobe QT32 Server". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 8)
    09/04/13 19:15:17:004 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)
    09/04/13 19:15:17:035 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\Adobe Photoshop CS6". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 9)
    09/04/13 19:15:17:035 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)
    09/04/13 19:15:17:035 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Users\BJ\AppData\Roaming\Adobe\Adobe Media Encoder". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 10)
    09/04/13 19:15:17:035 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)
    09/04/13 19:15:17:082 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\ProgramData\Adobe\InDesign\Version 8.0\en_US\Extensions". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 11)
    09/04/13 19:15:17:082 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)
    09/04/13 19:15:17:082 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\ProgramData\Adobe\InDesign\Version 8.0\en_US". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 12)
    09/04/13 19:15:17:082 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)
    09/04/13 19:15:17:082 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\ProgramData\Adobe\InDesign\Version 8.0". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 13)
    09/04/13 19:15:17:082 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)
    09/04/13 19:15:17:082 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\ProgramData\Adobe\InDesign". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 14)
    09/04/13 19:15:17:082 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)
    09/04/13 19:15:17:097 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\ProgramData\Adobe\Fireworks CS6\PreInstall". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 15)
    09/04/13 19:15:17:097 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)
    09/04/13 19:15:17:097 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\ProgramData\Adobe\Fireworks CS6". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 16)
    09/04/13 19:15:17:097 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)
    09/04/13 19:15:17:097 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 17)
    09/04/13 19:15:17:097 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)
    09/04/13 19:15:17:113 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 18)
    09/04/13 19:15:17:113 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 18)
    09/04/13 19:15:17:113 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files\Adobe\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 19)
    09/04/13 19:15:17:113 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 19)
    09/04/13 19:15:17:113 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\PCF". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 20)
    09/04/13 19:15:17:113 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 20)
    09/04/13 19:15:17:144 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\HelpCfg\en_US". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 21)
    09/04/13 19:15:17:144 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 21)
    09/04/13 19:15:17:144 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\HelpCfg". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 22)
    09/04/13 19:15:17:144 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 22)
    09/04/13 19:15:17:144 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\APE". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 23)
    09/04/13 19:15:17:144 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 23)
    09/04/13 19:15:17:175 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 24)
    09/04/13 19:15:17:175 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 24)
    09/04/13 19:15:17:175 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 25)
    09/04/13 19:15:17:175 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 25)
    09/04/13 19:15:17:175 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 26)
    09/04/13 19:15:17:175 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 26)
    09/04/13 19:15:17:175 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 27)
    09/04/13 19:15:17:175 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 27)
    09/04/13 19:15:17:175 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 28)
    09/04/13 19:15:17:175 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 28)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 29)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 29)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 30)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 30)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 31)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 31)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 32)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 32)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 33)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 33)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 34)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 34)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 35)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 35)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 36)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 36)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 37)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 37)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 38)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 38)
    09/04/13 19:15:17:191 | [ERROR] |  | OOBE | DE |  |  |  | 3292 | DR013: Check for Registry permissions (RegistryDeleteV2 - error: 13)(Seq 39)
    09/04/13 19:15:17:191 | [WARN] |  | OOBE | DE |  |  |  | 3292 | DW063: ARKCmdFS.dll:failed for command RegistryDeleteV2 - error: 0(Seq 39)
    09/04/13 19:15:17:238 | [INFO] |  | OOBE | DE |  |  |  | 3292 | Completing un-installation for payload at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\CommonUninstall.db
    09/04/13 19:15:17:238 | [INFO] |  | OOBE | DE |  |  |  | 3292 | Physical payload uninstall result:0
    Executive Summary: Can't clean up some directories and can't update the registry.  Looks like a permission issue.
    Of course there is more information from the other installation log Adobe Setup Error.log
    08/29/13 18:35:05:823 | [INFO] |  | OOBE | DE |  |  |  | 4976 | DEVersion: 5.0.0.0
    08/29/13 18:35:05:824 | [INFO] |  | OOBE | DE |  |  |  | 4976 | Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE5\Setup.dll
    [    4976] Thu Aug 29 18:35:05 2013  INFO
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    CHECK : Another Native OS installer already running
    Create Required Folders
    Assuming uninstall mode
    Lookup for master payload
    [    4976] Thu Aug 29 18:35:05 2013 ERROR
    DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
    [    4976] Thu Aug 29 18:35:05 2013  INFO
    :: END TIMER :: [Total Timer] took 58.1389 milliseconds (0.0581389 seconds) DTR = 68.8008 KBPS (0.0671882 MBPS)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s), 0 warning(s)
    ERROR: DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
    Looks like the mystery hash based installation package your attempting to uninstall is not installed.  Funny, most would call that a success (it's not there after all) and just move on to the installation step.  However, it appears the world has ended and we can no longer proceed.
    My issue is that I see this over and over again in the installation logs as I travel back in time.  Same package, same permission issues. The result is the same generic installation failed message with no additional explaination.  Then your make me jump through hoops to work around this issue when to me this is a software bug that should be a severity 1 given the number of topic posts. Instead I waste my time posting on the forum and performing the same work around over and over again.  Instead of using the tools to do something creative. 
    So when are the Engineers going to fix this issue instead of posting the same work around over and over?

    Didn't work.  I uninstalled the apps that won't update, ran the Adobe CC cleaner, reinstalled, and still the same apps will not update.
    Here is what I get from Windows' Event Viewer for Photoshop CC:
    The description for Event ID 1 from source Adobe Setup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    Installing Adobe Photoshop CC Driver 14.0.0.0 {2D99B50E-431D-4AA8-85C1-172A6F8BCF09}
    the message resource is present but the message is not found in the string/message table
    And for InDesign:
    The description for Event ID 1 from source Adobe Setup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    Installing Adobe InDesign CC 9.0.0.0 {BC448016-6F11-1014-B0EA-97CEE6E26CB6}
    the message resource is present but the message is not found in the string/message table

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