Why is Creative cloud not allowing us to open any programs in CS6?

Recently we have tried to open Photoshop CS6 and it is asking to renew our Creative cloud subscription. We no longer have a CC subscription. That was only opened for a short time on a completely separate computer. The computer we are speaking of has had CS6 installed for about 2 years now without any problems. Now all of a sudden when you launch the program it connects online to verify the subscription, and it then says that we need to renew the CC subscription. We've tried using Creative cloud cleaner tool but it still doesn't help. Does anyone know of a solution?

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I'm paying for the creative cloud package but Can't download any program!

I'm paying for the creative cloud package but Can't download any program! Adobe is not recognizing my payment! What can I do? I can't wait anymore! Anyone here have seen it before?

Hello Sheena, thank you for your reply.
Actually I have already contacted the support. My case number is 0215124375.
I decided to write here at the community because I'm sincerely worry about it, and I would like to know if someone else have already seen it before.
Adobe is verifying my case, but I'm in need of an urgent response. I don't know if I make another account and another credit card debit, just to have access for the programs, or if I wait working on another old PC computer for 25 trial days. If I make another account I can be charged for 2 payments, That's what I don't want.
If you have any other case like mine, please let me know,
SIncerely,
Wellerson

I am trying to use the "App Store" on my Macbook Pro but it will not allow me to open the program. It automatically says, "App Store has closed unexpectedly." Whenever I tell it to reopen, the exact same messege pops up. Computer has all updates.

I am trying to use the "App Store" on my Macbook Pro but it will not allow me to open the program. It automatically says, "App Store has closed unexpectedly." Whenever I tell it to reopen, the exact same messege pops up. My computer has all of the latest updates from Apple.
I tried deleting the program then running the software update to try to get the program again but it did not work. Where can I manual download the actual app store program, or fix the one that I have.
Thanks in advance.
P.S. Here is the error report:
Process:         App Store [614]
Path:            /Applications/App Store.app/Contents/MacOS/App Store
Identifier:      com.apple.appstore
Version:         1.0.2 (63.1)
Build Info:      Firenze-630100~1
Code Type:       X86-64 (Native)
Parent Process: launchd [107]
Date/Time:       2011-10-09 23:16:25.809 -0600
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          606856 sec
Crashes Since Last Report:           18
Per-App Interval Since Last Report: 20 sec
Per-App Crashes Since Last Report:   18
Anonymous UUID:                      AD72D7A4-83DA-4BB2-96C0-F182941E3B24
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
*** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x10038aa70 Size={0, 0} Reps=(
)>, because it is size zero.'
*** Call stack at first throw:
    0   CoreFoundation                      0x00007fff862a77b4 __exceptionPreprocess + 180
    1   libobjc.A.dylib                     0x00007fff8190af03 objc_exception_throw + 45
    2   CoreFoundation                      0x00007fff862a75d7 +[NSException raise:format:arguments:] + 103
    3   CoreFoundation                      0x00007fff862a7564 +[NSException raise:format:] + 148
    4   AppKit                              0x00007fff865799cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
    5   AppKit                              0x00007fff86579883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
    6   AppKit                              0x00007fff8650dc1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
    7   AppKit                              0x00007fff86579809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
    8   AppKit                              0x00007fff865796d3 -[NSImage lockFocusFlipped:] + 142
    9   App Store                           0x000000010001c840 0x0 + 4295084096
    10 AppKit                              0x00007fff86502444 -[NSControl drawRect:] + 405
    11 AppKit                              0x00007fff864facc5 -[NSView _drawRect:clip:] + 3390
    12 AppKit                              0x00007fff864f9938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
    13 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    14 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    15 AppKit                              0x00007fff8651ec5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
    16 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    17 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    18 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    19 AppKit                              0x00007fff864f800a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
    20 AppKit                              0x00007fff864f7b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
    21 AppKit                              0x00007fff864f43de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
    22 AppKit                              0x00007fff8646dc0e -[NSView displayIfNeeded] + 969
    23 AppKit                              0x00007fff8641f922 -[NSWindow _setFrameCommon:display:stashSize:] + 1895
    24 AppKit                              0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
    25 AppKit                              0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
    26 AppKit                              0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    27 AppKit                              0x00007fff863ffa91 loadNib + 226
    28 AppKit                              0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    29 AppKit                              0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    30 AppKit                              0x00007fff863fc35b NSApplicationMain + 279
    31 App Store                           0x00000001000013f4 0x0 + 4294972404
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib                 0x00007fff8013c0b6 __kill + 10
1   libSystem.B.dylib                 0x00007fff801dc9f6 abort + 83
2   libstdc++.6.dylib                 0x00007fff86e915d2 __tcf_0 + 0
3   libobjc.A.dylib                   0x00007fff8190eb39 _objc_terminate + 100
4   libstdc++.6.dylib                 0x00007fff86e8fae1 __cxxabiv1::__terminate(void (*)()) + 11
5   libstdc++.6.dylib                 0x00007fff86e8fb16 __cxxabiv1::__unexpected(void (*)()) + 0
6   libstdc++.6.dylib                 0x00007fff86e8fbfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7   libobjc.A.dylib                   0x00007fff8190afa2 object_getIvar + 0
8   com.apple.CoreFoundation          0x00007fff862ff969 -[NSException raise] + 9
9   com.apple.AppKit                  0x00007fff8641fbe4 -[NSWindow _setFrameCommon:display:stashSize:] + 2601
10 com.apple.AppKit                  0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
11 com.apple.AppKit                  0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
12 com.apple.AppKit                  0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
13 com.apple.AppKit                  0x00007fff863ffa91 loadNib + 226
14 com.apple.AppKit                  0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
15 com.apple.AppKit                  0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
16 com.apple.AppKit                  0x00007fff863fc35b NSApplicationMain + 279
17 com.apple.appstore                0x00000001000013f4 0x100000000 + 5108
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                 0x00007fff80106c0a kevent + 10
1   libSystem.B.dylib                 0x00007fff80108add _dispatch_mgr_invoke + 154
2   libSystem.B.dylib                 0x00007fff801087b4 _dispatch_queue_invoke + 185
3   libSystem.B.dylib                 0x00007fff801082de _dispatch_worker_thread2 + 252
4   libSystem.B.dylib                 0x00007fff80107c08 _pthread_wqthread + 353
5   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
Thread 2:
0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
Thread 3: WebCore: LocalStorage
0   libSystem.B.dylib                 0x00007fff80128a6a __semwait_signal + 10
1   libSystem.B.dylib                 0x00007fff8012c881 _pthread_cond_wait + 1286
2   com.apple.JavaScriptCore          0x00007fff8776e690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3   com.apple.WebCore                 0x00007fff808da4c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
4   libSystem.B.dylib                 0x00007fff80126fd6 _pthread_start + 331
5   libSystem.B.dylib                 0x00007fff80126e89 thread_start + 13
Thread 4:
0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff700262f8 rcx: 0x00007fff5fbff348 rdx: 0x0000000000000000
rdi: 0x0000000000000266 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff360 rsp: 0x00007fff5fbff348
   r8: 0x00007fff70029a60   r9: 0x0000000000000063 r10: 0x00007fff801380fa r11: 0x0000000000000202
r12: 0x00007fff8632cb09 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000001
rip: 0x00007fff8013c0b6 rfl: 0x0000000000000202 cr2: 0x00007fff70d6dfd0
Binary Images:
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    0x7fff5fc00000 -     0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
    0x7fff8004e000 -     0x7fff8006ffff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
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    0x7fff803d0000 -     0x7fff8049cfff com.apple.installframework 596 (596.1) <ED491B89-5D44-533B-5589-622F21EB4D16> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
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    0x7fff83d44000 -     0x7fff83d4bfff com.apple.OpenDirectory 10.6 (10.6) <4200CFB0-DBA1-62B8-7C7C-91446D89551F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x7fff83d4c000 -     0x7fff83decfff com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x7fff83ffe000 -     0x7fff8401eff7 com.apple.DirectoryService.Framework 3.6 (621.11) <AD76C757-6701-BDB5-631E-1CB77D669586> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x7fff84044000 -     0x7fff84045ff7 com.apple.TrustEvaluationAgent 1.1 (1) <51867586-1C71-AE37-EAAD-535A58DD3550> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x7fff84055000 -     0x7fff842deff7 com.apple.security 6.1.2 (55002) <4419AFFC-DAE7-873E-6A7D-5C9A5A4497A6> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff842df000 -     0x7fff8436ffff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x7fff8461d000 -     0x7fff847b9fff com.apple.WebKit 6534 (6534.50) <05AEA122-3F31-0F56-4AA6-E84140C53785> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x7fff847ba000 -     0x7fff847ebfff libGLImage.dylib ??? (???) <7F102A07-E4FB-9F52-B2F6-4E2D2383CA13> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x7fff847ec000 -     0x7fff84856fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <75A8D840-4ACE-6560-0889-2AFB6BE08E59> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x7fff84901000 -     0x7fff849c2fff libFontParser.dylib ??? (???) <A00BB0A7-E46C-1D07-1391-194745566C7E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x7fff849c3000 -     0x7fff849c6ff7 libCoreVMClient.dylib ??? (???) <E03D7C81-A3DA-D44A-A88A-DDBB98AF910B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x7fff849c7000 -     0x7fff849ddfef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
    0x7fff849de000 -     0x7fff849f2fff libGL.dylib ??? (???) <2ECE3B0F-39E1-3938-BF27-7205C6D0358B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x7fff849f3000 -     0x7fff84a1aff7 libJPEG.dylib ??? (???) <46A413EA-4FD1-A050-2EF0-6279F3EAD581> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x7fff8524c000 -     0x7fff85250ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <DB710299-B4D9-3714-66F7-5D2964DE585B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x7fff854bb000 -     0x7fff854e6ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <8AB4CA9E-435A-33DA-7041-904BA7FA11D5> /usr/lib/libxslt.1.dylib
    0x7fff854e7000 -     0x7fff85606fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <14115D29-432B-CF02-6B24-A60CC533A09E> /usr/lib/libcrypto.0.9.8.dylib
    0x7fff85607000 -     0x7fff85905fff com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x7fff85e12000 -     0x7fff85e12ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <DA9BFF01-40DF-EBD5-ABB7-787DAF2D77CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x7fff85e13000 -     0x7fff85f2dfef libGLProgrammability.dylib ??? (???) <8A4B86E3-0FA7-8684-2EF2-C5F8079428DB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x7fff861f6000 -     0x7fff8636dfe7 com.apple.CoreFoundation 6.6.5 (550.43) <31A1C118-AD96-0A11-8BDF-BD55B9940EDC> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff8637a000 -     0x7fff863f9fe7 com.apple.audio.CoreAudio 3.2.6 (3.2.6) <79E256EB-43F1-C7AA-6436-124A4FFB02D0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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    0x7fff86ff9000 -     0x7fff87006ff7 com.apple.AppleFSCompression 24.4 (1.0) <57D6F613-CB5E-75BC-E351-3272D62227F5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
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    0x7fff87454000 -     0x7fff87509fe7 com.apple.ink.framework 1.3.3 (107) <FFC46EE0-3544-A459-2AB9-94778A75E3D4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
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    0x7fff8755e000 -     0x7fff875a6ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x7fff875a7000 -     0x7fff876e5fff com.apple.CoreData 102.1 (251) <32233D4D-00B7-CE14-C881-6BF19FD05A03> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff87764000 -     0x7fff87971ff7 com.apple.JavaScriptCore 6534 (6534.49) <1D418EF7-CDBE-3832-0157-D853073948D0> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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    0x7fff879e1000 -     0x7fff87e28fef com.apple.RawCamera.bundle 3.7.1 (570) <5AFA87CA-DC3D-F84E-7EA1-6EABA8807766> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x7fff87e29000 -     0x7fff87e58fff com.apple.framework.Admin 4.6 (4.6) <376BC531-CE46-A147-9AF5-4D8F8E1522C5> /System/Library/PrivateFrameworks/Admin.framework/Versions/A/Admin
    0x7fff87e59000 -     0x7fff87e70fff com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x7fff87fe3000 -     0x7fff88008ff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x7fff8800a000 -     0x7fff8800fff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x7fff88010000 -     0x7fff88010ff7 com.apple.Cocoa 6.6 (???) <68B0BE46-6E24-C96F-B341-054CF9E8F3B6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x7fff88011000 -     0x7fff88052fef com.apple.QD 3.36 (???) <5DC41E81-32C9-65B2-5528-B33E934D5BB4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x7fff88076000 -     0x7fff88077fff liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
    0x7fff88078000 -     0x7fff88139fef com.apple.ColorSync 4.6.6 (4.6.6) <BB2C5813-C61D-3CBA-A8F7-0E59E46EBEE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x7fff881a3000 -     0x7fff881a3ff7 com.apple.Carbon 150 (152) <19B37B7B-1594-AD0A-7F14-FA2F85AD7241> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff881b6000 -     0x7fff881fffef libGLU.dylib ??? (???) <1C050088-4AB2-2BC2-62E6-C969F925A945> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff882ac000 -     0x7fff88346fe7 com.apple.ApplicationServices.ATS 275.16 (???) <4B70A2FC-1902-5F27-5C3B-5C78C283C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff88347000 -     0x7fff88347ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <2BB7D669-4B40-6A52-ADBD-DA4DB3BC0B1B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff88348000 -     0x7fff88420ff7 com.apple.DiscRecording 5.0.9 (5090.4.2) <1559C58F-ABD2-0C13-7E1D-75450FEC41D4> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0x7fff884dd000 -     0x7fff884ecfff com.apple.NetFS 3.2.2 (3.2.2) <7CCBD70E-BF31-A7A7-DB98-230687773145> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x7fff88831000 -     0x7fff88948fef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <1B27AFDD-DF87-2009-170E-C129E1572E8B> /usr/lib/libxml2.2.dylib
    0x7fff88949000 -     0x7fff88955fff libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <6FB0A8F4-72A1-D28F-E801-DE2C7498AFB9> /usr/lib/libbz2.1.0.dylib
    0x7fff88956000 -     0x7fff88961ff7 com.apple.speech.recognition.framework 3.11.1 (3.11.1) <F0DDF27E-DB55-07CE-E548-C62095BE8167> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x7fff88962000 -     0x7fff88a3ffff com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff88a40000 -     0x7fff88a4ffff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
    0x7fff88a50000 -     0x7fff88a53fff com.apple.help 1.3.2 (41.1) <BD1B0A22-1CB8-263E-FF85-5BBFDE3660B9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
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    0x7fff88e4e000 -     0x7fff88e71fff com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x7fff88e72000 -     0x7fff88e74fff libRadiance.dylib ??? (???) <A9DB4D5D-4072-971B-DEF6-DDE645F415EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x7fff896bb000 -     0x7fff89740ff7 com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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    0x7fff8a3e3000 -     0x7fff8a420ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
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    0x7fff8a4c3000 -     0x7fff8a597fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
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    0x7fffffe00000 -     0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

My iphone 4s will not allow me to open any apps that I have downloaded. I have tried a few things but still will not allow me to open. Shows they are open once pushing the home button twice. Please help!

My iphone 4s will not allow me to open applcations that I have downloaded. I have tried a few things but still will not allow me to open. Shows they are open once pushing the home button twice. Please help!

Pressing the Home button twice does not show you what apps are running. It shows you what apps were recently used.
Download a free app from the App Store. Once it downloads, your other apps should work properly again.

Why will Creative Cloud not update on my laptop?

When I open the Creative Cloud app, I receive the message an update is available, and have the choice of updating or immediately quitting the app. So I choose update, and halfway through, receive a message that another version of creative cloud is running and needs to be terminated to continue. However, it seems according to my icons, and task manager, only the installer is running. Yet when I hit retry, nothing happens, and of course when I close the installer, everything closes. If I choose not to update, the CC app does immediately quit, so at the moment it is completely non-functional.
Is this a bug? Any suggestions?

HI,
Please follow this step to fix the issue.
When you launch Task manager please look for AAM Updater Notifier and quit that process. Once done then please try updating AAM to CC Desktop App and it should work.
In case if the above mentioned step doesnt work then please rename OOBE folder to OOBE.old from this location.
Windows:
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(Your Username)\Appdata\Local\Adobe
Mac:
Library\Application Support\Adobe
~\Library\Application Support\Adobe
Please download CC Desktop App from https://creative.adobe.com and it should work.
regards,
Abhijit

Why is Creative Cloud not installing?

I'm trying to download a trial of Indesign... after initialising the download a Creative Cloud window opens but does not display anything and the progress bar gets stuck. I downloaded a Photoshop trial 2 days ago without any issues, so Please, if someone has a suggestion here, I'd appreciate it... Thanks, Eva

Hi serenity,
Please specify the OS you are using. Do you see any error message.
Regards,
Romit Sinha

Why is creative cloud not responding on my mac?

How can I uninstall all of my creative cloud files and reinstall them. nothing is responding...I can't even get back to my uninstall folder.

Hi agroebner,
Please refer the article: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Regards,
Romit Sinha

Why does Creative Cloud not work?

I´ve installed Creative Cloud and started it, but After a few minutes There it says " NO CONNECTION" What can I do???

Hi LennySmile,
Welcome to Adobe Forum,
Solution #1
Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.
1. Go to the 'Hosts' file location.
WIN : C:\Windows\System32\drivers\etc
MAC: Go to finder menu on the top > go to folders > type '/etc', hit return.
2. move the hosts file to the desktop.
3. Open it.
WIN: open it with notepad.
MAC: double click it.
4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.
5. Move it back to '/etc' folder.
Solution # 2
1. Check if you are working under any sort of firewall (system/network) / proxy.
2. Disable firewall / proxy.
Solution #3 (Should work)
Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
Please Refer : http://helpx.adobe.com/creative-cloud/kb/creative-cloud-files-wont-connect.html
http://forums.adobe.com/message/5804646
if nothing works, contact Adobe Tech support at : http://adobe.ly/yxj0t6
Regards,
Rajshree

Why will my MBP not allow me to load any .jar files?

Recently after the Mountain Lion update came out, my java launcher (well I supposed that is the problem) will not let me open any .jar files. If you have any clue, please respond. I have been stuck with this problem and trying to find solutions, but I have found none. Thanks in advance!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Click the Clear Display icon in the toolbar. Try the action that you're having trouble with again. Post any messages that appear in the Console window – the text, please, not a screenshot.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Why will Creative Cloud not open on my laptop? It just flashes for a second (after clicking on it) but will not launch. Thanks

I just updated to Mavericks on my laptop & tried to launch CC. After double clicking on the app it will not launch. What do I need to do in order to make this launch. Thanks

We can't know. You have not provided any proper technical information like what operating system and what hardware.
Mylenium

Why will creative cloud not run?

Adobe support is pretty useless. I think that it wants something as far as network access goes but adobe will not say what it wants.
What does it want to see?

The Adobe support system may be useless, but no offense, so is your post. You have not provided any technical details like operating system, what errors or a comprehensible explanation of your issues and are just mumbling about. Explain the issue correctly and provide the necessary info.
Mylenium

Why does something as simple as the date on my computer being wrong cause firefox to not allow me to open any websites?

I saw others have this problem a few times...and people are trying to have them do all kinds of stuff to fix it. This is one of my errors:
This Connection is Untrusted
You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.
Does that for everything. And sometimes it has a double confirmation to go to the site anyway. Other times it will not let you go to a site no matter what.
So I came here and I realized what it was on my own after reading some complicated fixes people suggested to others who posted this problem.
Look at the date...not on your phone...on the computer with the problem.
So you guys may wanna make part of the warning message mention to make sure the date is correct on your computer. Also you would think a program connected to the internet with access to the correct time would not go by the computers clock. Or maybe you should make it verify the date online when this error occurs so the error message could tell the user what's wrong...or at least let him go to a website. Or maybe not even scare the user with a totally bogus security warning.

I know I said I figured it out it's just stupid and I wanted others to see the easy solution. So my computers date was 2009 and a current 2014 security certificate was ruled unsafe by firefox. That's logic for ya. Maybe only consider the cert expired when it's PAST the expiration date. You know like read the definition of expired. I think they have it backwards.

My iPhone will not allow me to open any apps as it keeps returning to home page

iiPhone keeps returning to homepage wen trying to open apps

Hello Haco1987,
Try out the steps in the article below to resolve issues with apps closing immediately upon opening.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/TS1702
Regards,
-Norm G.

ITunes will not allow me to edit any song information

Not sure why but iTunes will not allow me to edit any song information in iTunes library.

Just a few questions first. When did the problem begin & did you install/change anything at that time? Are the songs greyed out and do they play okay?

Why files in Lightroom mobile and files in the creative clouds not the same?

Why files in Lightroom mobile and files in the creative clouds not the same?
Idea was to store date in one place. I have subscribed to photographer option

Do you mean you are trying to sync files from Creative Cloud to mobile and it doesn't work? I don't know much about Lightroom. It's better to ask your question at Photoshop Lightroom.

Why is Creative cloud not allowing us to open any programs in CS6?

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