Why is Creative Cloud so buggy and unreliable?

Not only that, but try to get any meaningful assistance on weekends.   It seems that Adobe, in spite of the ridiculous prices it charges, only owrks part-time.  Some of us actually have to work on weekends and the inability to get real assistance is crippling. Some Adobe products are good, but their arrogant treatment of their clients will not do them any good.

While it is true that regional support offices answer their phones during regular business hours Mon-Fri, on-line chat is available 24/7.
Overall, I'm very satisfied with the Cloud.  I haven't had any major problems with CS6 apps either.
Exactly what problems are you having?
Which products are not working for you?
Which operating system do you use?
The more details you provide, the better chance you'll have of getting a solution.
Nancy O.

Similar Messages

  • Why my creative cloud icon disappear and stopped working when downloading software?

      Why my creative cloud icon disappear and stopped working when downloading software?

    You can try this step :
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    https://forums.adobe.com/message/5484303#5484303#5484303
    Regards
    Rajshree

  • Why is Creative Cloud blank when I open it and now it disappears from my desktop and taskbar?

    Why is Creative Cloud blank when I try to open it and now it disappears from my desktop and taskbar?

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may also help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • I bought creative cloud just now and have only the option of "TRY" and not "Install"-why?

    i bought creative cloud just now and have only the option of "TRY" and not "Install"for  photoshop, after effects and Illustrator -why?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

    why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

    Hi There,
    Kindly try the following steps:
    Sign out and sign in to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
    Sign in, activation, or connection errors | CS5.5 and later
    Thanks.
    Atul Saini

  • Why is creative cloud update failing to install?

    I can not use my creative cloud because it keeps trying to install an update and fails.  How do I solve this?

    I hope I hqad the right fault, please let me know if not.
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0x1608
    Starttijd van toepassing met fout: 0x01d07e9d4b208f25
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    Rapport-id: 899e5f6e-ea90-11e4-9933-90fba63425e0
    This is earlier:
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0x1210
    Starttijd van toepassing met fout: 0x01d07e9ceda6f7c2
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    This is earlier:
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0x6f0
    Starttijd van toepassing met fout: 0x01d07e9c70de8b54
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    This is earlier:
    De sessie ReadyBoot is beëindigd door de volgende fout: 0xC0000188
    Tis is earlier:
    De maximale bestandsgrootte voor de sessie ReadyBoot is bereikt. Het is
    daardoor mogelijk dat gebeurtenissen verloren gaan (niet worden
    geregistreerd) in het bestand C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl.
    De maximale bestandsgrootte is momenteel ingesteld op 20971520 bytes.
    This is earlier:
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0xf98
    Starttijd van toepassing met fout: 0x01d07e97f6a03cb9
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    This is earlier:
    Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
    tijdstempel: 0x553504a0
    Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x00000000
    Id van proces met fout: 0xcc8
    Starttijd van toepassing met fout: 0x01d07e979229c174
    Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
    Cloud\ACC\Creative Cloud.exe
    Pad naar module met fout: unknown
    Do you need more? Please tell me.
    I hope you can understand. It's Dutch.
    2015-04-24 18:58 GMT+02:00 Brucgovn <[email protected]>:
        Why is creative cloud update failing to install?  created by Brucgovn
    <https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &
    Install* - View the full discussion
    <https://forums.adobe.com/message/7475697#7475697>

  • Why is Creative Cloud showing applications that are not installed?

    For some reason Creative Cloud is showing applications that I don't have installed as installed (see below).
    I posted the VERY frustrated question of "why won't Creative Cloud uninstall?" and was met with NOTHING useful, and ended up having to
    "manually uninstall" (delete the program folders) all of the programs I didn't want including CC, which I then re-installed.
    The programs that I don't have installed below are: inDesignCC, PhotoshopCC, IllustratorCC, InCopyCC, and Bridge.
    I was able to run the Adobe Cleaner on Indesign CC and Bridge, but nothing else.
    Does anyone know why I can't get rid of the rest?

    CC desktop lists applications as "Up to Date" when not installed

  • I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?

    I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?

    Hi,
    thank you, it’s done! The Chat helped me! Now I cannot go into this forum anymore with my old password, but that’s not a big problem.
    Best wishes,
    Christian
    Von: JimHess <[email protected]<mailto:[email protected]>>
    Antworten an: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
    Datum: Montag, 20. April 2015 18:38
    An: Christian Kogler <[email protected]<mailto:[email protected]>>
    Betreff:  I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
    I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
    created by JimHess<https://forums.adobe.com/people/JimHess> in Photoshop Lightroom - View the full discussion<https://forums.adobe.com/message/7454915#7454915>

  • I am very annoyed at the Creative Cloud set up and the non-stop issues and problems

    I am very annoyed at the Creative Cloud set up and the non-stop issues and problems!  I am paying monthly for this service and it is constantly failing in some way!  So far in three months I have had to uninstall and re-install Photoshop THREE times because it stopped working properly and Illustrator I have had to do that same to TWICE!  That isn't including the other apps that have had issues!  I don't have the time to constantly be un-installing and re-installing all or some of the Creative Cloud because your developers are not making a product that works consistently for the money you are charging!  It is costing me more than just this monthly fee!  And I am even less impressed with the fact that I cannot email someone for assistance in resolving these issues.  Really Adobe?

    Adobe contact information - http://helpx.adobe.com/contact.html may help

  • I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

    I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

    What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
    Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues

  • I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days?

    I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days? I tried asking in a chat window instead of the forum but no one answered and after about ten minutes my screen restarted and closed the chat window down. It seems a little frustrating not knowing what happened to my order and not being able to contact anyone. Is all this usual with Adobe or are they just having technical problems this week?

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Creative Cloud App open and close / crash immediately.

    Creative Cloud App open and close immediately on mac book pro.
    There is no error message.
    I just see cloud icon on top bar for few second and the it disappear and nothing happened.
    What  I done:
    reset and reinstal the CC App few times
    uninstall CC App and run a Adobe Cleaner Tool and clean CC App. The install again
    I have CS6 still installed on Mac and can't uninstall right now.
    MacBook Pro
    15-inch, Mid 2012
    Processor  2.3 GHz Intel Core i7
    Memory  8 GB 1600 MHz DDR3
    Graphics  NVIDIA GeForce GT 650M 512 MB
    Software  OS X 10.8.3 (12D78)
    Any solution ?

    Hi Harvester,
    I've been having this issue for a while, and I FINALLY got it to work.  For what it's worth, here's what I did.
    I was trying to send files from my laptop to my desktop and for some reason i saw that my desktop couldn't find my laptop.  I went to the Sharing settings and saw that under my "Computer Name" there was nothing there.  This may have happened due to my upgrade to Mavericks.  Once I placed filled that info in, and restarted my laptop.  Lo and behold, Creative Cloud and Growl started working side by side again
    This may not be your issue, but I thought I'd pass it along.

  • I installed creative cloud desktop app and my apps wont download

    I'll selected the apps I want to download in my creative cloud desktop manager and they are just sitting idle at 0% nothing is running I have a good connection to the internet. I'm on a company network could this be causing any interference?

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • How do I deactivate creative cloud 2014 Photoshop and Adobe Bridge software on one computer in order to download it on another new computer?

    How do I deactivate Creative Cloud 2014 Photoshop and Adobe Bridge software on one computer in order to install it into another newer computer?  I looked on the Help and it did not help me answer this question. 

    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help

  • I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

    I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

    Moving this discussion to the Creative Cloud Download & Install forum.
    Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server.  You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

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