Why is DOT4 Scrubber hanging when I try to install updates?

After HP Update notified me of 3 pending updates (including a Critical update to correct a PC to printer communications issue) I launched the update. The first of the 3 updates installed successfully, but the second (Critical) update froze in the middle of DOT4 Scrubber processing. I was able to terminate the second update, allowing the third one to install successfully. Shutting down my Zonealarm firewall had no effect on the problem.  I manually downloaded the update (using the link provided) and launched it from my hard drive, but it still won't run to completion. This is apparently a widespread problem, from the comments I've read. Is there a solution? And if so, what is it?
This question was solved.
View Solution.

I can totally relate to your situation, and can understand the import of your description. I don't know why so many are continuing to dwell on the fact that the upgrade failure causes the print service to be stopped, and methods to 'restore' printer function. A simple reboot takes care of that.
The problem of why the critical update is failing to run to completion remains. And the much more serious problem is the fact that even though complaings of this problem can be seen dating back for some time, I can find no solution offered by HP; not even a suggestion of things to try that might solve the problem. Then, upon visiting the HP support web site, and finding that there are no options to communicate directly with the company, unless you are fortunate enough to have a product that is in warranty, or by paying a support fee, it is exasparating!!
SHAME on HP for deploying a half-baked 'critical' update that is causing problems for so many users, and then completely dropping the ball. This will certainly stick in my mind if and when I should have occasion to shop for another printer product in the future!!!

Similar Messages

  • HT1338 when I try to Install Updates I get an error massage. Can anyone help?

    When I try to install updates I get an error message " an unexpected error has occured" This involves: Epson Printer Software update 2.11; iTunes 10.6.3; Airport Utility 5.6.1; Remote Desktop Client Update andd Java for Mac OSX 10.6 Update 9. I also have purchased OS X Mountain Lion and have the same problem. Any suggestions?

    Try downloading from here:  Download Photoshop Elements products | 13, 12, 11, 10
    FYI this is the Photoshop section, Elements questions should be asked here: Photoshop Elements
    Benjamin

  • Error message -3001 when I try to install updates

    When I try to install updates, I get error message: update Quick Time can't be saved. A network error has occured. Cannot open file -3001. Make sure you can connect to the internet, then try again.
    My IMac has also been very slow to start up. The white screen stays on for several seconds before it finally turns on.

    Hi Sharon,
    /*Component Manager & component errors*/
      validInstancesExist           = -3001  This component has open connections.
    Not much help, but let's work on the slow startup first.
    Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.

  • A different apple id appearing when i try to install updates, how can i change that apple id?

    a different apple id apearing when i try to install updates, how can i change that apple id?

    That's the ID that was used for the purchase.  ALL purchases are permanently associated with whatever Apple ID was used to originally obtain them.  Apps can not be updated without knowledge of that ID and, more importantly, its password.  Apple IDs can not be merged and purchases can not be transferred from one ID to another.

  • I get itunes installer error when i try to install update 10.4.1

    I have downloaded new Itunes update, but it won't install. I keep getting message to try to reinstall, but it keeps coming back with same message that the installer encountered errors during install and no changes to the configuration were made.
    Thanks for your help.

    user12957520 wrote:
    Please suggest how to solve the above issue on red hat 5.2, ebs r12:
    [root@EBSLive RPM]# rpm -ivh compat-libcap1-1.10-1.x86_64.rpm
    warning: compat-libcap1-1.10-1.x86_64.rpm: Header V4 DSA signature: NOKEY, key ID 652e84dc
    error: Failed dependencies:
    rpmlib(FileDigests) <= 4.6.0-1 is needed by compat-libcap1-1.10-1.x86_64
    rpmlib(PayloadIsXz) <= 5.2-1 is needed by compat-libcap1-1.10-1.x86_64Please do not create duplicate threads -- error when I try to install rpm compat-libcap1-1.10-1.x86_64.rpm,

  • Why are my apps hanging when i try and update them? i have the iphone 4 with the new ios 6....

    Why are my Apps hanging and not letting me update them on my phone? the app store has been really slow, and tells me alot of the times that it is unable to connect with the store? I am frustrated and don't know what to do....

    I am trying to do that now but with my computer, this problem is happening as well.... I am able to download a select few of the updates....

  • Why Stop sign shows up when I try to install tiger on Lombard

    I knew tiger doesn't support Lombard. However, through the third party software, XPostFacto, I successed to install tiger to my old hard drive (6 GB). I felt the hard drive is too small and then bought a 20 GB hard drive. First, I installed OS 8.6 and found the XpostFacto did't work and then I installed OS 9.0, but when I tried to install tiger to my new hard drive, a stop sign showed up on the screen and my lambard sounds freezed. Can anybody tell me what costs this and what I can do next? I am so appreciated to get your help. Thanks.

    jpl,
    Yes. It is the same Tiger DVD used last time. I thought it is clean and I can see all the files on the DVD.
    Stop sign icon showing repeated:
    1) After last time saw stop sign, I tried Option-Command-Escape, NO Respone.
    2) I Restarted it by pushing Control-Command-Power. PB restarted but the same stop sign icon showed up.
    3) I pressed and released the reset button on the rear of the computer. PB shut down.
    4) Waited over 5 seconds, and then I pressed the Power button to restart the PowerBook computer. In the meantime, I pressed and held the Command-Option-P-R keys until I heards the startup sound for the second time. Computer reboot from HD with Mac OS 9.0. No freezes.
    5) Lauched XPostFacto4 from HD,and made these selection as followings,
    Select Volume: 40 BG HD
    Select Install CD: Mac OS X install DVD
    Restart in: Mac OS X
    NVRAM options:
    boot-device: ode0:7,\BootX.bootinfo
    boot-file: -h -i
    boot-args: -v rd=*idel/@0:3
    auto-boot?: true
    input-device: keyboard
    output-device:screen
    6) Clicked "Install from CD", "Are you sure you want to install Mac OS X now", clicked "Install". PB started to install extensions and items (totally not over 5 seconds), then PB shut down itself, and stop sign icon jumped up again.
    Thanks for your help.

  • HT4972 My iTunes refuses to open and when I try to install/update it says there is an error and won't finish.

    I have an Dell Inspirion and 2 iPod 4 generation, 8 gig. When I cleared my iPod1 of everything it said I needed to connect with iTunes and I did. Nothing happened. My computer would not register that an iPod was synced. The iPod screen said it was syncing, but that was it. So I deleted everything on my computer connected iTunes. Now when I try and download it from the iTunes store it says error.

    Yu said:
    Now when I try and download it from the iTunes store it says error.
    What is "it"? What is the wording of the error message?

  • Why does the terminal open when I try to install an application?

    I just installed a software update, and I cannot install any applications without the bash Terminal opening up.  I don't know what it does or how it works.  Prior to the the OS X update, this issue never occurred, when I downloaded an application - it installed automatically.  I would like things to install automatically since I have no idea what I'm doing when it comes to code or bash or whatever.  PLEASE HELP!

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Thank you.

  • HT1926 when i try to install update i get this error message  the feature you are trying to use is on a network resource that is unavailable   any ideas

    every time i try to update itunes i get this error message    The feature you are trying to use is on a network resource that is unavailable    then asks me to find the folder containing the instalation package ITunes.msi

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Error code 1321 when I try to install update  in Windows 8.1

    I can find a solution for that error code on Adobe web site, however it only covers up to Win 7.  It says I need to update user permissions and I am not sure how to do it in Win 8.1 .
    Perhaps Adobe could add a "Update user privileges in  Win 8.1"  to the solution

    Please refer to :
    Error code 43 when i download creative cloud ver 1.7.0.413
    Getting error 43 when trying to update Creative Cloud.
    They have important instruction.
    Regards
    Rajshree

  • Mac does not recognise my admin password when I try to install updates

    I have followed the forget password instructions by installing the Mac OS X install disc and restarting and holding down c key etc and when I put my password in it is still not recognised

    Check the Accounts preference pane to make sure you are still listed as Admin. Check this out:
    http://support.apple.com/kb/TS1278

  • HT1222 when I try to install updates, I get the message "None of the updates you've selected can be saved. You don't have permission."

    can anyone tell me how to bypass message "none of the updates selected can be saved. you don't have permission." I've not bee able to install iTunes or any other updates on my Mac.

    If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
    Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
    * Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Trash the current Firefox application to do a clean (re-)install
    * Install the new version that you have downloaded
    Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
    * http://kb.mozillazine.org/Profile_folder_-_Firefox

  • Muse Crashes When I try to Install Update

    I am unable to install the latest muse update -
    Imac i7
    10.9.3
    3.4. GHz
    Any ideas Muse users?

    Hi,
    There's a change to how YouTube's embed code works, and the crash is expected.
    Could you please follow the steps mentioned in this post?
    http://forums.adobe.com/message/5431019#5431019
    That should help fix the issue.
    Regards,
    Suhas Yogin

  • The old Apple id keeps popping up when I try to install updates

    i indeed to know how to get my 5c to use the correct Apple id instead of the one that belongs to the previous owner

    I bought a used iphone can someone tell me how to change the apple id on phone please. Thank You!
    Here is a thread about someone who'd bought a used iPhone tied to a former owners Apple ID.
    Perhaps something there may be of help. There is a safeguard idea behind an owner and their
    Apple ID, and most sellers would ready their product for re-sale, and remove their Apple ID as
    well as any other account or purchased apps, that are not transferable to some other person.
    Good luck in this matter!

Maybe you are looking for

  • Send a mail with attached file .xls but i got file without

    i tried to send a mail with attached file .xls. but i am able to send the file , we recived the file without file name. please do the same thnaks in advance. END-OF-SELECTION. Populate message body text PERFORM POPULATE_EMAIL_MESSAGE_BODY. Send file

  • 3D photo merge/montage app?

    Hi, I was recently on holiday and while in a beautiful old building saw a man taking photos on his iPad 2, the app he was using then merged them/created a montage which replicated the inside of this building in 3D, it looked incredible and gave a rea

  • Make group calendars only editable by some people of the group

    Hi, I've got 2 group calendars where people are subscribed to. I noticed that all group members can change events in those group calendars but we want only 2 people to be able to do this, all other members only subsribe to this. I've played around in

  • Confuse on word Integrate

    Hello, I am learning Role of XML in Java Platform.I confuse on word integrate.Consider a scenario where a healthcare agency needs a Web application to Integrate the data stored in heterogeneous databases at different locations.Is this mean of using d

  • MacBook Pro best practices for usage

    Hi guys, I'll be getting a new MacBook Pro in a couple of days - my first MacBook Pro and my first laptop as a whole. I'd be grateful if you could provide me with useful links with information/articles that will help me keep my MacBook Pro up-and-run