Why is Downloading Creative Cloud desktop taking so long?

It is an unusually large file size, or are many people experiencing this issue? It seems to have been stalled for two hours - no movement. My internet connection is fine.

Nicko12 are you on a managed network?  If you are facing difficulties with the download process then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Similar Messages

  • (Adobe Installer) Launching Creative Cloud Desktop taking too long

    This is my first post so I do not know if this is the right section to post this or not.
    I am installing Creative Cloud Student edition and the adobe installer has been stuck on "launching creative cloud desktop" for about 3-4 hours now, and I don't think it should take this long. I'm afraid if I restart the download, it will have to download again and take another 3-4 hours I just waited.
    Is it supposed to take this long, or is there something wrong and I should restart?

    Dealth Emitio are you on a managed network?  If so you may want to review Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
    If not then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for possible solutions to resolve your current installation error.

  • After i have downloaded creative cloud desktop it tells me that it's impossible installing it,why?

    After i have downloaded creative cloud desktop it tells me that it's impossible installing it,why?Help please

    Hi alessia muscas,
    Please try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • Why did my Creative cloud desktop app stop working!

    Why did my Creative cloud desktop app stop working! Ask me to remove and install it with a new download only for that to not fix or work!  Sending me around in circles! Very frustrating and annoying!

    Not sure on the error message!  OS yosomvite 10.10.3.
    my Desktop cloud stopped working, and error messages asked me to re-install it, after uninstalling the original one. The new download loads and gets to half way before disappearing ad nothing happening? back to square one. Tried re-starting and re downloading = same...... .
    help....

  • I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on.  the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of su

    I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on.  the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
    Please could you help out

    Hello,
    please have a look at the different sys-requirements for example:
    AI: http://helpx.adobe.com/illustrator/system-requirements.html
    PS: http://helpx.adobe.com/photoshop/system-requirements.html
    (LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
    You will find the same explanations for your other programs.
    Hans-Günter

  • My machine crashed on the first download with what appeared to be 90% done, now it is stuck "downloading Creative cloud desktop" at about 10% internet working fine.

    My machine crashed at the first attempt to download, now the Adobe installer is stuck at 10% when trying to download Creative Cloud desktop. do I need to purge some files to get it going? iMac 10.6.8 Internet service is fine. Thanks.

    Thomh57685518 I would strongly encourage you to run Mac OS 10.7 or later if possible.  You can find the system requirements for the Creative Cloud applications at System requirements | Creative Cloud.

  • "Downloading Creative Cloud desktop"  -- Makes no progress, "Downloading Creative Cloud desktop"  -- Makes no progress

    I am trying to install CreativeCloudSet-Up.exe file, started it up, and for last several hours "Downloading Creative Cloud desktop" bar is moving nowhere.
    I am behind firewall. Thanks.

    AlexDorfman I would recommend asking your I.T. department to review Creative Cloud for enterprise for information on how to configure the firewall to allow the Creative Cloud Desktop application to download.

  • Problem downloading creative cloud desktop

    I am having a hard time downloading creative cloud desktop it is not progressing. There is a tiny bit of the green bar , but it has not budged past that for the last hour. Help please?

    Moving this discussion to the Creative Cloud Download & Install forum.
    Tracylynn715 which operating system are you using? 
    If you are using Windows please cancel the current installation.  Once the installation is canceled please rename the C:\Program Files\Common Files\Adobe\OOBE folder to OOBE_old.  Once the folder is renamed please try installing the Creative Cloud Desktop application from https://creative.adobe.com/products/creative-cloud.

  • I can't download creative cloud desktop

    it starts to download and the bar gets about half way, then nothing happens, tried several times now.

    Lamartin85 please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

  • Renewed my monthly plan , downloaded creative cloud desktop app on new laptop, go to apps, but i dont have an option to install photoshop, I have it installed on two other laptops but both laptops were damaged and i cant access them to delete the installe

    hello, i ordered photoshop on creative cloud in August 2014 on a monthly plan, had no problems installing and using etc, until both mine and my girlfriends laptops were damaged. I then stopped paying my monthly plan. and PS was deactivated. I recently got a new laptop which im using currently, it is an aspire one with windows 7. I paid my debt to adobe to reactivate, Creative Cloud Photography plan (one-year) . I then downloaded creative cloud and logged in as usual, i go to the apps page to install PS but it only has an option that says TRY. i looked into the problem and found that with my account i can only have PS installed on two devices, and the only two solutions i saw was to uninstall on the other devices and then re install. This is my problem, my girlfriend chucked her laptop straight in the bin whilst I have mine in the cupboard in pieces not working. or the other option was to open a new account with adobe. I dont really want to follow that option as I have just paid my debt and subscription for the next month and i dont want to change my email address associated with the adobe account. Any advice or solutions will be appreciated, thank you.

    The purchase is active now, we have recieved the payment. You have one activation left.
    Current Plan:
    Creative Cloud Photography plan (one-year)
    Account Activated:
    20-Aug-2014
    Since there is no billing issue, please try to install & activate the CC, in case of any issue contact Adobe Support via Contact Customer Care
    Regards
    Rajshree

  • Why does Adobe Creative Cloud desktop app keep crashing?

    After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

    Hi Jos,
    Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    prod.acp.adobeoobe.com
    443
    interaction.adobe.com
    443
    Thanks,
    Ashish

  • Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

    I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system.  No operating problems with Photoshop CC at all.  But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC.  No problems with this.  But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install".  It is already installed.
    Grateful for any explanation.  I'm not losing sleep over it, just curious.  Thanks.

    Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

  • Unable to download Creative Cloud desktop application

    Shows error: 207

    SusanLasVegas please utilize the steps listed at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

  • When downloading Creative Cloud, it stalls for long time and never completes the download.  How can I resolve this issue?

    When downloading Creative Cloud, it stalls for a long time and never completely download.  How can I resolve this issue?

    CueTheArts for information on how to resolve download errors please see Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

  • Why is my Creative Cloud desktop not working?

    I have just bought CC and I went in to download Photoshop and then it says about the desktop application in which everytime I try download it, this message pops up:
    Which gives me no indication on the error, and I honestly have no idea what to do about it!

    Hi Daniellewalka24,
    Please rename OOBE Folder from the following location
    location in Window C:\Program Files (x86)\Common Files\Adobe
    After renaming the OOBE folder please uninstall Adobe creative cloud from the cleaner tool and re-installed the product from from www.creative.adobe.com/apps
    PS: Please uninstall Creative cloud connection if you see in Cleaner tool.http://www.adobe.com/support/contact/cscleanertool.html
    As the above discusson also mentions renamimg, Please disable the firewall of the system & network & then retry.
    You can also refer this link for more input: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html
    Incase the error still persists, then the next best step would be to review your installation logs to determine the exact point of failure.
    Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to locate and interpret the
    installation log files.
    Please feel free to inbox log file privately.
    Regards
    Rajshree

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