Why is firefox crashing everytime i open it.

Question

everytime i open the browser now it crashes and I cant open in safemode either as it crashes. same with IE. I can only use Chrome.
Error Report: Crash ID: bp-0d8b049f-da30-4b7c-957d-f10022130228

Answer 1

P.S. If Internet Explorer is also crashing at startup and if Firefox still crashes even in [[Safe Mode|Firefox Safe Mode]], then your problem may be a result of malware installed on your computer.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.