Why is Firefox crashing? No error or reason is given. Uninstalling and reinstalling Firefox/Shockwave/Flash does not help. I have no addons.
Firefox randomly closes every time I go to do something, like use Google or Yahoo (it will NOT close if I let it linger). It would also close immediately when I tried to use a hyperlink through Word. When I go to open it back up, it will say that it cannot restore the previous session and there are no crash ID's of any kind.
I have no addons or extensions, and thus they cannot be causing this. I've uninstalled/re-installed Firefox, Shockwave, Flash, and Java. I've wiped my cookies and history. Nothing works. My other two browsers, Internet Explorer and Google Chrome, are working fine.
What could be causing this?
You can try to do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Similar Messages
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EVERYTIME I TRY TO USE FIREFOX IT CLOSES IMMEDIATELY. I TRIED TO UNINSTALL IT BUT IT WILL NOT UNINSTALL. WHEN I TRIED TO RE DOWNLOAD IT AND RUN FIREFOX 4.0 IT WONT DO IT CAUSE IT SAYS ITS STILL TRYING TO DELETE THE OLD ONE AND KEEPS RESTARTING MY COMPUTER WITHOUT DELETING IT OR INSTALLING THE NEW ONE.
I would expect wording related to connection, but see
http://kb.mozillazine.org/Firewalls -
How can I solve this issue?
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Flash Plug in is crashing after recent upgrade. I tried uninstalling, and reinstalling, still crashing. Firefox and Plug-in are current. What else can I do?
What I suggest you do here is to use Adobe's uninstaller tool to uninstall Flash first of all: http://kb2.adobe.com/cps/141/tn_14157.html
Then reboot, go to http://get.adobe.com/flashplayer/ and reinstall it.
I notice too that you have an outdated version of Shockwave For Director. You can update that via http://get.adobe.com/shockwave/ -
I have updated all plug-ins, uninstalled and reinstalled firefox, sent numberous crash reports, Firefox is still crashing when I open it. Can you help? Here are the crash details:
AdapterVendorID: 1002
AvailableVirtualMemory: 2041921536
BuildID: 20110615151330
CrashTime: 1309523341
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1309179293
Notes: AdapterVendorID: 1002, AdapterDeviceID: 5b62, AdapterDriverVersion: 8.162.0.0https://crash-stats.mozilla.com/report/pending/40811976-6063-4df1-b2ba-b82972110929
https://crash-stats.mozilla.com/report/pending/1f1e849a-240e-4017-bbfc-485832110929
https://crash-stats.mozilla.com/report/pending/2b3b5fc3-f3ed-47df-aa8e-293452110929
https://crash-stats.mozilla.com/report/index/bp-9156003e-2cd4-488f-a6fb-195ff2110930
https://crash-stats.mozilla.com/report/pending/7bc611b9-6d9d-4a4e-a32d-443ba2110929
https://crash-stats.mozilla.com/report/pending/477fda1b-b03b-469e-ad85-878282110929
https://crash-stats.mozilla.com/report/pending/4983f2ce-592c-4963-bcf5-319bb2110929
https://crash-stats.mozilla.com/report/index/bp-25958efc-bef3-4366-a857-1cfa92110930
https://crash-stats.mozilla.com/report/pending/881f2ee5-0b3c-4470-8590-401572110929
https://crash-stats.mozilla.com/report/pending/7f30c50f-833e-41d3-946e-e66d62110930
https://crash-stats.mozilla.com/report/index/bp-51bb0656-a417-42ff-87fb-b72942110930 -
When I attempt to load a .pdf file, a window pops up reading "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (4:4)"
I have tried rebooting the computer, uninstalling and reinstalling Firefox, making sure all plug-ins are updated (they are), disabling every other plug in to see if it was interfering (they weren't -- still got same message), and reinstalling adobe reader (and flash, just for good measure).Did you try to disable hardware acceleration in Firefox?
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
Did you try a new profile without modifications?
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox
*https://support.mozilla.org/kb/Basic+Troubleshooting -
I can go into chrome without any issues and watch any video without any problem. the second i get into firefox nothing works. i have had this issue on and off for years. i really do not see why you cannot fix this if everybody else can. i have uninstalled and reinstalled firefox and flash player multiple times. nothing seems to work. I am truly getting really tired of this same problem year after year, i stay with firefox because you are privacy conscience and are being more so consistently. i do not know what other details to tell you other than this just keeps happening and it is making it very tough to do anything on firefox when i cannot use a simple thing such as flash player. as i said, if the other browsers can fix this i see no reason why firefox cannot year after year. i hope there is a simple fix for this problem because it has basically halted a lot of my work on the net as i will no longer use google or microsoft. thank you
Firefox does not play videos. That is the job of the plugins.
Security Issue: Update your Flash Player '''v16.0.0.305<br>https://www.adobe.com/products/flashplayer/distribution3.html'''
If you have problems with current Shockwave Flash plugin versions then check this:
* see if there are updates for your graphics drive drivers
'''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration'''
* disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
'''https://forums.adobe.com/message/4468493#TemporaryWorkaround'''
* disable hardware acceleration in the Flash plugin
'''https://forums.adobe.com/thread/891337'''
See also:
* '''http://kb.mozillazine.org/Flash#Troubleshooting''' -
Can't get rid of the blue "downloading the latest applications" bar that seems to be just hanging and won't go away. I uninstalled and reinstalled Firefox, but the bar is still there after 2 days. I updated something (can't remember what!) on I.E., and it had the same blue bar, but it had a box I could x out of so it went away on I.E. I don't know why the blue bar is there on Firefox, as I did the update while on I.E.
== This happened ==
Every time Firefox opened
== I updated an application while on Internet Explorer.Annette,
#In the menu bar, at the top of the Firefox window, Go to Tools -> Add-ons -> Extensions.
# Locate ''each ''of the following extensions by name and click the disable button
#Restart Firefox as prompted and see if the undesired toolbar has been removed.
#The extensions to disable are: '''Crawler Toolbar''', '''MP3 Rocket Toolbar''', '''MSN Toolbar''', '''Search Helper Extension'''
If you don't need some / all of those toolbars, consider leaving them disabled.
You can probably remove these toolbars permanently from Start -> Control Panel -> Add/Remove Programs. -
need to uninstall and reinstall firefox , It tells me to close google chome windows I get thi message when I
go to control panel programs & features high firefox then uninstrall
I have done the same process with google chromeThe Firefox uninstaller asks you to close Google Chrome?? That's strange. I assume you have closed ALL browser windows when that happens.
I should ask: why do you need to uninstall and reinstall Firefox? This usually doesn't fix problems with Firefox. Maybe check out this article: [[Reset Firefox – easily fix most problems]]. -
My firefox has stopped working with my comcast email. It is loading fine on safari but it is no longer loading my email in a timely manner on firefox. Comcast says it is a firefox problem. They suggest I uninstall and reinstall firefox. Do I just drag everything to the trash and download a new version? in English
== URL of affected sites ==
http://
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_4_11; en) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]] -
I attempted to uninstall and reinstall Firefox get message Firefox already open
I could not open Firefox 13.0.1 when I updated to Mac OS X 10.7.4
I receive the following prompt:
'''A copy of Firefox is already open. Only one copy of Firefox can be open at this time.'''
I created a new OS user:
System Preferences> Users & Groups> click on the "+" symbol, bottom left to create new user & save profile.
Log out of current profile and log in to new OS user profile.
Open Firefox in new user to see if the application opens.
In my case the application opened. I then logged out of the new user profile and logged back into my old profile & followed the directions in the following weblink:
The following link resolved the issue:
'''http://kb.mozillazine.org/Profile_Manager#Accessing_the_Profile_Manager'''
Scroll down to: Accessing the Profile Manager > Mac OS X
Close the application completely and make sure that it is not running in the background. Assuming the program is installed in the "Applications" folder, launch Terminal ("Applications -> Utilities -> Terminal") and enter the command starting with / after the prompt in Terminal:
(Firefox) '''/Applications/Firefox.app/Contents/MacOS/firefox-bin -profilemanager'''
I then deleted the old profile and created a new profile.
I was then able to open Firefox. -
After installing the new update for Firefox 3.6, no matter what I do, I cannot connect to the internet using Firefox. I can get on the internet using my other browsers (Google Chrome and Internet Explorer), so Firefox is the only one that doesn't work. I have already checked my firewall and have added and removed Firefox from my firewall to no avail. I've also already uninstalled and reinstalled Firefox, but so far it hasn't helped.
I have already tried removing firefox from my firewall. Even when I do that, my firewall doesn't detect firefox and prompt me to add it. And when I manually add it, it still doesn't work anyways. I've already tried the link as well, but it has been unhelpful. :/
I'm not sure if it matters, but a few weeks before this, I did download Microsoft Security Essentials. -
Hello Support,
I use my MAC to the BlackBerry Desktop Manager 1.0.3 (16) for Mac. I have updated my BB9700 from 5.0.0.351 to 5.0.0.593. I use macosx 10.63 32bit. My Blackberry syncs but the calendar entries.
I am T-Mobile customer. (Prosumer)
When I try to sync my contacts with my Bold 9700, comes after a few seconds, the message, "synchronization error occurred - you try syncing again. But a re-synchronization does not help. A couple of contacts (20%) are transferred, then the process is canceled again and again. undecided
Please help me!
BlackBerry Bold 9900 | 7.1.0.258 |T-Mobile DE
Complete Mobile L, Blackberry Flat, I´m Blackberry and Mac addict.
I love it..
Solved!
Go to Solution.Curvey8900 wrote:
Your support has helped. There was a bug with the contacts and not with the calendar.
Thank you for the prompt support.
One question I have:
Advanced settings can be seen really very insignificant. Can you pass it, you're from rim?
HI,
First I am glad you figured it out!
"One question I have:
Advanced settings can be seen really very insignificant. Can you pass it, you're from rim?"
I take it you mean the advanced settings tab is hard to see?
Seriously, you are asking a fellow by the name of "BIFOCALS"??:smileyvery-happy
I am not with Rim, just another user like yourself. As far as your opinion, you just posted it!
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure. -
For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.
If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? <br/>will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]] -
Last week when the automated upgrade came I said yes and then stopped it midway as it was not a good time to reboot my laptop. Since then, when I try to open it says cannot read configuration file - even when I uninstall and reinstall - still cannot open it with the same error.
Do a clean (re-)install:
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
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