Why is icloud no longer backing up my iPhone 6?
Hi
Hi, everyone! My iPhone 6 which is running on iOS 8.2 (I believe, I tried the latest update but it was a no go) is no longer backing up to icloud. My phone is 64GB and out of the 200GB of storage I've upgraded to, I still have 147GB's unused. Sorry, correction,it now says 149GB left for usage-why would that number go up??!! I have 3 devices associated with my apple ID, and I know the pass word for that and my icloud account...none of which I have changed since I first created it in 2010. I've finally managed to see some of my Data on icloud.com using a pc running windows 8 with the latest version of iTunes installed (as of April 7th). My problem I suppose is really a three fold question. First, my phone has not backed up to icloud in 7 weeks. Second, I cannot get into my phone because I have forgotten my password for my lock screen( I had changed it to keep out my lovable, but tech addicted children). I unwisely did this shortly after sustaining a concussion, as I healed the password escapes me. That's on me, yet my last backup was feb 18th and I had use and access to my phone into the beginning of March. The third issue is that the computer I used to back up our devices is now defunct. So far I have desperately tried to remember my password, not working, but my phone does not say disabled. I was able to see wwhom was calling, I could access my notifications from the top and I was also able to utilize the control panel. Now none of those functions work and only numbers show up on my screen-not the names, the contact info. I can answer my phone and call someone as long as they have called and not left any voicemail. Which is something else I can't access-I have visual voicemail-I never set up a password for my voicemail even though it continues to insist I need to enter it now. So I've tried to back my phone up on my computer through iTunes- it won't allow me because I need to enter the phone pass code, ok then lets try just syncing everything, one category at a time, nope because it is associated with another iTunes account- that would be the OWNER-PC that is defunct and I've even made sure to authorize the computer I use now in iTunes. When my phone is plugged in and I go to browse through my device through iTunes, it shows nothing actually on the device? I've never seen that before, although if I browse the summary and the on the top menu my apps, my music, podcasts are then shown to me. I have the photo drive enabled on my actual phone, would that cause my device to show nothing on it? I also tried to restore my phone from within iTunes was directed to disable Find my Phone and still was unable to update or restore. I hesitate to place it in DFU mode for fear of losing everything including over 7000 pictures on the low end 9000 on the high end. It it also possible that my old iPhone 4s which is not connected to any service plan and not able to txt call et cetera, be somehow interfering with what's not being updated into icloud? I have it completely shut down right now, but could the backup problem be related to perhaps when it might try to connect with WiFi and that is what confused any type of back ups for my iPhone 6? I decided to shut my iPhone 4S off completely when I noticed it was trying to call my phone number and name with the most recent contact pic on the 6? I'm hoping I haven't wasted to much of anyone's time, and maybe a few in the community got a chuckle out of my ramblings.... I know after reading over this post or shall I say essay of confusion, I had a laugh. ANY HELP IS MUCH APPRECIATED, and I thank you in advance for your time and insights! - Best Regards, TobiLynn a mother on the edge
The Messages app is supposed to grab the information from the "Internet Accounts." Messages has always included the ability to separately add Google, Yahoo, AOL, or other messages accounts; but, it has always grabbed the iCloud account information from the "Internet Accounts" section. Except for now, when the Messages option has disappeared from the iCloud account under "Internet Accounts."
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