Why is Illustrator CC 2014 constantly hanging?

Constant issues with Creative Cloud programs especially around the time updates have been made available. Today In Design has been updated and Illustrator just keeps crashing. Yet yesterday it has been fine. One of my colleagues is having exactly the same issues. No rhyme nor reason to it. Try to find some way of contacting Adobe - nothing!!
This is not a new issue it is ongoing. Very frustrating as a design agency owner that 50% of a days work has been lost. Why is this not stable by now?
Can anyone help?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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    Dear adobe & community,
    only a few weeks later - it crashes again...
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    Path:                  /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:            com.adobe.illustrator
    Version:               18.1.1 (18.1.1)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Illustrator [1253]
    User ID:               502
    Date/Time:             2015-02-05 11:30:33.307 +0100
    OS Version:            Mac OS X 10.10.2 (14C109)
    Report Version:        11
    Anonymous UUID:        D6DD2548-AB1C-9CC8-3611-C038C37DB42D
    Time Awake Since Boot: 1600 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010
    VM Regions Near 0x10:
    -->
        __TEXT                 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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    1   com.apple.CoreFoundation       0x00007fff86cdb721 CFRunLoopStop + 49
    2   com.wacom.WacomMultiTouch      0x000000010ae680dd CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
    3   com.wacom.WacomMultiTouch      0x000000010ae888a2 WacomMTInitialize + 136
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    5   com.adobe.dvaui.framework      0x0000000109ebce78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
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    7   com.adobe.dvaui.framework      0x0000000109e93142 dvaui::ui::MouseEvent::MouseEvent(dvaui::ui::PointerEvent::Action, int, int, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, dvaui::ui::OS_Event const&, dvacore::geom::PointT<int> const&, dvaui::ui::PointerEvent::SubType) + 50
    8   com.adobe.dvaui.framework      0x0000000109f245a6 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 422
    9   com.adobe.dvaui.framework      0x0000000109f21d56 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 198
    10  com.adobe.dvaui.framework      0x0000000109f21c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
    11  com.adobe.dvaui.framework      0x0000000109f236b6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70
    12  com.adobe.dvacore.framework    0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
    13  com.adobe.illustrator          0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
    14  com.adobe.dvacore.framework    0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
    15  com.adobe.dvacore.framework    0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
    16  com.adobe.dvaui.framework      0x0000000109f2fb3d -[DVAMacContainerView mouseEntered:] + 157
    17  com.apple.AppKit               0x00007fff92f0ee19 -[NSTrackingArea _dispatchMouseEntered:] + 75
    18  com.apple.AppKit               0x00007fff928d81e2 -[NSApplication sendEvent:] + 3560
    19  com.adobe.dvaui.framework      0x0000000109f27c01 -[DVAMacApplication sendEvent:] + 593
    20  com.adobe.exo.framework        0x000000010ab14198 -[ExoMacApplication sendEvent:] + 568
    21  com.apple.AppKit               0x00007fff92a75fcf -[NSApplication _realDoModalLoop:peek:] + 770
    22  com.apple.AppKit               0x00007fff92aaf1f4 -[NSApplication runModalSession:] + 71
    23  com.adobe.dvaui.framework      0x0000000109f165ce dvaui::ui::OS_Dialog::ModalLoop() + 286
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    26  com.adobe.illustrator          0x000000010058a6e9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5147289
    27  com.adobe.illustrator          0x000000010058aa62 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5148178
    28  com.adobe.illustrator          0x0000000100781e3e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1933870
    29  com.adobe.illustrator          0x0000000100781a1c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1932812
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    35  com.adobe.illustrator          0x000000010044b31c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3839692
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    37  com.adobe.illustrator          0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
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    39  com.adobe.illustrator          0x0000000100473fb8 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4006760
    40  com.adobe.illustrator          0x00000001004e1bbb boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4456299
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    43  com.adobe.exo.framework        0x000000010ab0efe3 exo::app::AppBase::PostEventProcessing(dvaui::ui::OS_Event const&) + 99
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    45  com.adobe.illustrator          0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
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    51  com.adobe.illustrator          0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
    52  com.adobe.illustrator          0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
    53  com.adobe.illustrator          0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
    54  com.adobe.illustrator          0x0000000100003424 0x100000000 + 13348Thread 1:: Dispatch queue: com.apple.libdispatch-manager
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    @adobe - please help me.
    @community - thanks for helping as well.
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    Janina

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    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6439399#6439399
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Illustrator by email or at Adobe Community
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