Why is Illustrator CC 2014 constantly hanging?
Constant issues with Creative Cloud programs especially around the time updates have been made available. Today In Design has been updated and Illustrator just keeps crashing. Yet yesterday it has been fine. One of my colleagues is having exactly the same issues. No rhyme nor reason to it. Try to find some way of contacting Adobe - nothing!!
This is not a new issue it is ongoing. Very frustrating as a design agency owner that 50% of a days work has been lost. Why is this not stable by now?
Can anyone help?
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
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Similar Messages
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Why does Illustrator CC 2014.1 take so long to launch?
I work on an iMac and use OS X Yosemite. Every time I launch Illustrator CC 2014.1 it takes 11 minutes to open.
Does anyone else have this issue?I remember when AI used to take forever to launch. Now I run in 64-bit, and since AI updates it is reasonably faster at launch. Are you running your iMac in 64-bit? or 32?
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Why are Illustrator CC 2014 dialogue boxes dropshadows still visible after closing.
Hi,
Has anyone experienced this behaviour before?
Seems to be the dialogue boxes that appear in the centre of the screen when opened from the Control Bar.
They also remain visible after closing AI. See image below.
Computer specs:
Dell Precission M6700
Windows 7 Professional
64-bit
Illustrator CC 2014 1.1 Release
Any help in resolving this frustrating bug would be greatly appreciated.
Cheers
BenI have the same problem. Bought a new grafic video card AMD FirePro AND a new monitor. Didn't help. Tried asking Adobe, no luck sofar.
-
I've been a member of CC for sometime 18 months and normally I have no trouble with updates.
However, this particular update to Illustrator CC fails repeatedly.
I've attempted this update and download more than 8 times.
It shows the download to be 100% complete and then "Update failed" shows up.
Does anyone know what I may be doing wrong?
I've just migrated to a newish iMac, could this be a reason?Have you uninstalled the old versions and used the Cleaner Tool before updating to the new version?
This procedure is recommended after updating Mac OS. -
Why can't I find the Illustrator CC 2014 toolbar on my screen on Windows 7?
Why can't I find the Illustrator CC 2014 toolbar on my screen on Windows 7? The screen resolution is 1280 x 1024.
Hi Chris,
Can you please put a snapshot of the screen so that we can know more about the issue ?
Thanks & Regards,
Raghuveer -
@I am trying to download an update for Adobe Illustrator CC 2014 and it Keeps telling me Errors encountered during installation. (U44M1P7). Why is this happening. It never used to do this on updates.
Updates : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
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Why is extension not a drop down option for me under window (window > extension) in Illustrator CC 2014?
I need to open an extension I have downloaded and added to the Adobe Extension Manager CC but the extension option on the window drop down is not present.SUCCESS!! I figured out that you need the Application Frame option checked in order to achieve the layout I like. Silly me.
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Illustrator CC 2014 crashes all the time after installing Yosemite 10.10 - why?
Hi there,
as said above my IA crashes all the time.
I am working with Creative Cloud and latest OSX version (Yosemite 10.10). A few days ago I chatted with a team member of Adobe but all recommended was to install a complete new Admin on my MacBook Pro. That would take me almost two days to install and configure all my stuff from the scratch.
Illustrator crashes when ...
I open a ai-file from InDesign to edit it. The splash screen loads but then this appears
It's german, but you all know what it says: "Unexpected failure - ignore / try again / send to apple" If you click on "Send to apple" it loks like this:
I sent it a thousand times to Apple, but haven't heard anything yet.
I open IA regular from the dock
splash screen appears
everything's fine till you click anything (e.g. CMD+N)
then it crashes immediately
What I already did
reinstall IA
reinstall complete suite
cleaned all folders belonging to Adobe
start in safe mode
Thanks for reading all this stuff.
Hopefully anyone has an idea what I can do.
Wisdom of the crowd - here we go.
Best,
JaninaDear adobe & community,
only a few weeks later - it crashes again...
Yosemite 10.10.2
AI latest version
MacBook Pro (Retina, 13", 2013)
I read all support tickets. I checked if there is a drivers for my Wacom (nope). I installed a new admin (AI crashes as well). I updated Java again (no help)
I have no idea what to do.
This is what happening:
- I click on the AI icon
- AI opens with the welcome screen
- Yosemite 10.10.2 / AI newest version (Creative Cloud)
- whatever I click there it crashes and comes up with the following error message (sorry in advance for all the code)
"Process: Adobe Illustrator [1253]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1253]
User ID: 502
Date/Time: 2015-02-05 11:30:33.307 +0100
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: D6DD2548-AB1C-9CC8-3611-C038C37DB42D
Time Awake Since Boot: 1600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x00007fff8af355c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x00007fff86cdb721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x000000010ae680dd CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x000000010ae888a2 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x0000000109ebe22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x0000000109ebce78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x0000000109eb1dab dvaui::ui::PointerEvent::PointerEvent(dvaui::ui::PointerEvent::Action, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char> const&, dvaui::ui::OS_Event const&, dvaui::ui::PointerEvent::SubType) + 75
7 com.adobe.dvaui.framework 0x0000000109e93142 dvaui::ui::MouseEvent::MouseEvent(dvaui::ui::PointerEvent::Action, int, int, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, dvaui::ui::OS_Event const&, dvacore::geom::PointT<int> const&, dvaui::ui::PointerEvent::SubType) + 50
8 com.adobe.dvaui.framework 0x0000000109f245a6 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 422
9 com.adobe.dvaui.framework 0x0000000109f21d56 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 198
10 com.adobe.dvaui.framework 0x0000000109f21c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
11 com.adobe.dvaui.framework 0x0000000109f236b6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70
12 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
13 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
14 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
15 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
16 com.adobe.dvaui.framework 0x0000000109f2fb3d -[DVAMacContainerView mouseEntered:] + 157
17 com.apple.AppKit 0x00007fff92f0ee19 -[NSTrackingArea _dispatchMouseEntered:] + 75
18 com.apple.AppKit 0x00007fff928d81e2 -[NSApplication sendEvent:] + 3560
19 com.adobe.dvaui.framework 0x0000000109f27c01 -[DVAMacApplication sendEvent:] + 593
20 com.adobe.exo.framework 0x000000010ab14198 -[ExoMacApplication sendEvent:] + 568
21 com.apple.AppKit 0x00007fff92a75fcf -[NSApplication _realDoModalLoop:peek:] + 770
22 com.apple.AppKit 0x00007fff92aaf1f4 -[NSApplication runModalSession:] + 71
23 com.adobe.dvaui.framework 0x0000000109f165ce dvaui::ui::OS_Dialog::ModalLoop() + 286
24 com.adobe.dvaui.framework 0x0000000109f1619c dvaui::ui::OS_Dialog::RunModal() + 172
25 com.adobe.illustrator 0x0000000100a949a4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 5156244
26 com.adobe.illustrator 0x000000010058a6e9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5147289
27 com.adobe.illustrator 0x000000010058aa62 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5148178
28 com.adobe.illustrator 0x0000000100781e3e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1933870
29 com.adobe.illustrator 0x0000000100781a1c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1932812
30 com.adobe.illustrator 0x0000000100ab64d1 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 22145
31 com.adobe.illustrator 0x0000000100ab14f3 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1699
32 com.adobe.illustrator 0x0000000100ab433a std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 13546
33 com.adobe.illustrator 0x0000000100764fe7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1815511
34 com.adobe.illustrator 0x000000010096903a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3929130
35 com.adobe.illustrator 0x000000010044b31c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3839692
36 com.adobe.illustrator 0x00000001004742b6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007526
37 com.adobe.illustrator 0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
38 com.adobe.illustrator 0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
39 com.adobe.illustrator 0x0000000100473fb8 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4006760
40 com.adobe.illustrator 0x00000001004e1bbb boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4456299
41 com.adobe.exo.framework 0x000000010ab0ee5d exo::app::AppBase::InvokePostEventProcessing(dvaui::ui::OS_Event const&) + 13
42 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
43 com.adobe.exo.framework 0x000000010ab0efe3 exo::app::AppBase::PostEventProcessing(dvaui::ui::OS_Event const&) + 99
44 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
45 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
46 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
47 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
48 com.adobe.exo.framework 0x000000010ab142d8 -[ExoMacApplication sendEvent:] + 888
49 com.apple.AppKit 0x00007fff92764608 -[NSApplication run] + 711
50 com.adobe.exo.framework 0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
51 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
52 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
53 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
54 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348Thread 1:: Dispatch queue: com.apple.libdispatch-manager
Sorry once more for all the coding, but I have no idea what's important.
@adobe - please help me.
@community - thanks for helping as well.
Thanks you guys.
Janina -
The photo on the left is Illustrator CC 2014 and the one on the right is Illustrator CC. As you can see the icons and text on the left are enlarged, resulting in less space for the document. I couldn't see anything in preferences about this. Does anyone know how I can fix this? None of my other CC 2014 apps did this... Is it a computer setting or a CC setting?
I don't have CC so I can't test this, but apparently since 17.1 on Windows the illustrator UI scales to 150 or 200% depending on your OS scaling settings. it might have something to do with it:
Re: Illustrator CC - Menus/Icons almost unusable (too small) running Windows 8 on a Mac book pro Retina -
Hi There,
Whenever I'm in Illustrator CC 2014, when I save, the whole Apple computer shuts down and reboots. My Illustrator files aren't recovered but my Photoshop files are. It doesn't happen everytime I save, but often enough to be frustrating. I couldn't find any articles or support on line, so I am in need of your help on this issue.OS X: version 10.9.5
Processor: 2.8 GHz Intel Core i5
Memory: 20GB
Startup Disk: Macintosh HD
There was no crash report in my library. I will get the report next time it happens.
Just wondering if its a common issue or not. -
Firefox 31 CONSTANTLY hangs in Win 8.1 . . . and as usual, FF reps on this site blame anything and everything but the culprit: FF. It is quite maddening. I would love for a software company to own up to their own problems. It would be SOO refreshing.
hello, mozilla can only address problems that are adequately reported: http://dblohm7.ca/blog/2014/08/14/diffusion-of-responsibility/
-
Illustrator CC 2014 Crashing on Launch (error -1712)
After installing Illustrator CC 2014 on an iMac running OS 10.7.5, it won't open. An error pops up that says, "Illustrator CC 2014 can't be opened. -1712".
Any ideas why this would be happening? I have two other iMacs running the same program on the same operating system without any problems.
I've tried uninstalling and reinstalling the software ... it works for 1-2 days, then stops opening again.amwillis,
Did you reinstall using the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC (2014) won't install
I've tried downloading the 30-day free trail of Illustrator to my computer about 6 times now. Each time, the process stops around 84% with the message of 'Installation Failed'. The failure summary is as follows:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
ERROR: Failed to repair Microsoft Visual C++ 2012 Redistributable Package (x64). Please try repairing it by double clicking on the executable at "C:\Users\ANN-LO~1\AppData\Local\Temp\{CC14A0C7-0E3A-4B7F-8790-320E30BE54C1}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\ANN-LO~1\AppData\Local\Temp\{CC14A0C7-0E3A-4B7F-8790-320E30BE54C1}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com
Why won't Illustrator install? I'm in a digital media class that uses this program regularly, so I'd like to have access to it without having to make my way back to the computer labs on campus.Hi novayamodel,
Please try the link for Exit code 6 troubleshooting:
Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
Thanks,
Nikhil Gupta -
Illustrator cc 2014 sluggish performance, old cc works fine
i have a file in adobe illustrator cc 2014 that has a texture layer, i.e. a lot of little white specks. when i try to move/resize/anything this object, i get the lovely color spin wheel and everything grinds to a halt. illustrator cc 2014 slows, and i can't move or scale these objects. any other objects i can move about and scale fine. now if i open these exact same files in the previous adobe illustrator cc...it works just fine; silky smooth. no issues whatsoever. this is a small file, only 960 pt x 560 pt, and i'm on a monster machine: iMac 3.4 GHz i7 quad core with 32 GB RAM. Why am i having these performance issues in illustrator cc 2014?
also...extra frustrating...can't get the Help Chat to work. I've tried both Safari and Chrome...click the Start Chat button...nothing...not cool.Hello Ashli315,
Did you install any 3rd party plugins to your AICC 2014 installation? Or did you install any software say any font management software which might be causing the clash. Or was there any Windows update which got installed after which the crash started happening?
Thanks!
Dhirendra -
Why does Illustrator CS4 save pdfs with clipping paths and make rasters of gradient areas
I am on a IMAC and upgraded to 10.6.8 Jan 2014. I am using CS4 Illustrator to create with. When i save my work as a pdf then reopen the pdf in Ill to make changes, the whole page has:
A.) Multiple clipping paths around it
B.) Most text has now become outlined. Not editable anymore.
C.) Gradient areas have multiple clipping paths of the single gradient area
D.) The gradient areas now become rasterized.
This is very frustrating as now all of my marketing files, some 300+, are worthless. I don't know where to look anymore to find the problem.
Please help.
Thank you very muchJohn,
I have the presets as you have shown. I had been editing the supplied items as you suggested. Then figured i should ask the questions of those who are better than I.
But still a bit confused as to why the new save places clipping paths around the document.
Thank you John and Monika for your help.
why does Illustrator CS4 save pdfs with clipping paths and make rasters of gradient areas
created by John Mensinger in Illustrator - View the full discussion
I do a save as "pdf" in the format pull down tab. I save to a folder on the hard drive. Where is the "Illustrator editability" check box? I presumed it is in Acrobat some where
but i seem to be lost.
It is in Illustrator's Save Adobe PDF dialog, which pops up before the saved file is written.
https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6439399-644928/450-397/Untitl ed-1.jpg
Sorry i didn't mention this, but this seems to have occurred when using images and text from provided pdfs.
That's a critical fact. If you didn't do the original save, the above is moot, and it's too late to exercise any control over the save process. Someone else failed to save for editability. The only thing you can do is clean up/repair the content, (release clipping masks, rebuild rasterized elements, expand objects, etc.), and save correctly as AI. Then, if necessary, re-save as PDF with the correct settings.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6439399#6439399
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