Why is Illustrator CC not accepting my serial number?

I have Design and Web premium vs6. I downloaded the trial from the creative cloud app. Error reads that the serial number is not valid for Adobe Illustrator CC. I am copying directly from my Adobe account.
thanks!

Thanks Ned for the reply,
I am still confused however. Adobe has given me a free creative could membership because of work I have done with the company in the past. I don't know if that affects the way things work. Within my "Subscriptions and Services" section of My Adobe, it reads "Creative Could membership (free). Under My Products it reads Design & Web Premium Version 6 with a registration date of June 3rd. There actually is a serial number listed out underneath "Products & Services". It has worked once before.
I have the Creative Could app that sits at the top of my machine in the menu bar. When I click on it it shows me a bunch of Apps..Now all the apps that should come with my subscription read "Try"...for example Illustrator, Photoshop, Dreeamweaver, InDesign... Other applications, I don't really use, do have a "install" button such as Scout CC, Edge Inspect, etc...
Is there a number I should call if this still isn't making much sense?
Thanks,
Chris

Similar Messages

  • Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new l

    Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new laptop.

    Make sure you are using the  correct serial number.  Find your serial number quickly
    If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count.  To do that you need to contact Adobe Support thru chat and ask them to reset your activations.  If you ask for more than that they will tell you they cannot offer you any support.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    I purchased a new computer and also Adobe acrobat XI Pro.  It has not worked properly.  I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number.  What can I do?

    Hi,
    Have you tried the help documents below:
    Error "The serial number is not valid for this product" | Creative Suite
    Invalid serial number error
    In case of any other error message, please specify.
    Regards,
    Sheena

  • Adobe Premiere Elements 12 Setup will not accept my Serial Number!

    Adobe Premiere Elements 12 Setup will not accept my Serial Number!

    What message do you get that indicates it is not accepting your serial; number?

  • I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products.  The purchase was in 2012.

    I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products.  The purchase was in 2012.The message says the serial number is invalid.  What do I do nest?

    Hi there,
    Please see help here - https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    If still you are facing problem, I would recommend to reach out to support through the link which is available at the bottom of the support page.
    ^Ani

  • Installation will not accept my serial number to install Adobe 8

    I have a Dell XPS M1530, laptop.  I installed Adobe Photoshop Elements 8 on my computer in March, and  the program worked correctly.  I had Windows Vista on my computer.  I just did a clean installation of Windows 7 to replace Vista.  I cannot reinstall Adobe Photoshop Elements 8 because Adobe installation will not accept my serial number.  Adobe tech support tells me my serial number is for version 6.0 of Adobe Photoshop, and Adobe no longer supports version 6.0..Please give me advice on how to install.

    To: Ankush Ved
    Your company told him it was for 6.

  • I have a new laptop and want to keepon using  Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .

    I have a new laptop and want to keepon using  Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .

    Hi tapanb34358563,
    Could you please let me know what error prompts on your screen when you are trying to enter the serial number.
    Have you bought subscription for Acrobat, if yes then you might need to sign in at "adobe.com" using your Adobe ID credentials to activate subscription.
    Let me know.
    Regards,
    Anubha

  • I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number

    I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number@

    What message do you get when you try to activate it?

  • After a series of computer problems and rebuilds, CS6 will not accept my serial number? How do I

    I have had a series of computer rebuilds and finally replaced the computer, but CS6 will now not accept my serial number.  How do I contact Adobe to correct this?

    Get their phone number from their main web pages (start by clicking the red Adobe icon on this page).  Look for Contact Us links.  The phone numbers don't jump out and shout at you but neither are they hidden.
    When you get Customer Support on the phone, describe what you've been through and ask them nicely to make BOTH your allowed activations available to you once again.
    -Noel

  • Set up will not accept my serial number, keeps telling me invalid serial number.

    Please help, set up will not accept my serial number, keeps telling me invalid serial number. What can I do?

    No help what-so-ever. All I want to do is download the $299.00 Acrobat XI
    Standard that I purchased yesterday. I have my redemption code and like I
    said, after spending hours yesterday going through all the crap the Adobe
    website asked for, my serial number was invalid. This is the most un-user
    friendly process I have ever attempted to go through.
    It should be one simple procedure but it never ends!!!!
    Can someone please give me simple instructions to getting my download for
    this product? If not, I am returning it for a full refund!
    On Sat, Feb 14, 2015 at 11:17 PM, RahulTyagi4you <[email protected]>

  • Will not accept my serial number what now?

    it will not accept my serial number what now?

    Operating system?
    PSE version?
    What happens when you enter your serial number?  Any error messages?
    Ken

  • Why my OS doesn't accept the serial number of Acrobat 7.0 Standard?

    Why my OS doesn't accept the serial number of Acrobat 7.0 Standard?

    You can no longer use the original install disks or serial number for Acrobat 7. Adobe have provided a replacement. Please see http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • I lost the CD from package Adobe Illustrator CS5 Win UPG D 001 the download Illustrator_15_LS1 (2).7z do not accepts the SERIAL NUMBER

    I lost the CD from package Adobe Illustrator CS5 Win UPG D 001 the download Illustrator_15_LS1 (2).7z do not accepts the SERIAL NUMBER

    Hi,
    Please go through this link:  Error "The serial number is not valid for this product" | Creative Suite
    Thank You
    Arjun

  • I just updated to XI, but it will not accept the serial number [Was: Penny - secretary]

    I just updated to XI, but it will not accept the serial number

    Hi there
    If you have purchased an Acrobat XI upgrade you will be prompted to enter the Acrobat XI serial number first then the serial number for the prior version.
    Which serial number isn't being accepted?  Please provide more details and send me a private message with both serial numbers so I can check further.
    Thanks
    Bev

  • I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

    I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

    I'm also getting the "invalid serial number", but I'm wanting to upgrade my 5.1 to 5.1.4 to take advantage of HDV 720p/24 support. Is the 5.1.4 update even an option still? I really don't want to be forced to upgrade to FCS2 and shell out $500, just to get this one feature that was included in a patch.
    I went to the Registration page and it actually allowed me to register the serial number... (which I'm pretty sure I already had), but it still won't let me in to download any updates. Also, the email confirmation that was supposed to be sent has not arrived 20+ minutes later.
    Very strange. I called Apple support and they estimated a wait time of 15 mins... ugh.
    Anyone have other suggestions?

Maybe you are looking for