Why is Illustrator CS2 serial number not recognised in a new installation?

Dear Adobe Community
I have deactivated CS 2 on my home computer in Oxford and I want to install it on my daughter's computer in Leeds for temporary use.
The installation asks for a serial number.  I have two, one that came with the software in 2007 -ish, and one that is quoted on my Adobe login page, but neither is accepted so the software will not install. 
If there was a third serial number issued when I downloaded the software then I cannot trace it after seven years.
Hope someone can help?
Brian

Please see here for the solution:
https://www.adobe.com/cfusion/entitlement/index.cfm?loc=en&e=cs2_downloads

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