Why is Infinity not available

Hello,
I have seen cabinets up and it looks like the work may have been completed,
however when I use the bt infinity checker at http://www.bt.com/infinity it says it isn't available.
But when I check my exchange at http://www.samknows.com/ it says it is available in some areas and this is also the case at http://www.superfast-openreach where it says accepting orders.
and finally when checked here: http://fttc-check.alc.im it says it is available now on my cabinet, so why am I unable to place an order.
Hope someone can help with this
Thank you

The only accurate availability check is one that you input your telephone number to, like the BT Infinity checker. Postcode checks are less precise and exchange checks even more so. The key information is which cabinet your telephone line is actually connected to, only the BT Infinity and BT wholesale checkers have access to the relevant database.

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I've found that my local exchange - HACKNEY is connected, so how is it that I can't get BT inifinity in my building? How is it possible to get our building connected?

Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
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Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
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