Why is it Adobe has over 6000 posts in this forum that they are completey ignoring.

Why is it that Adobe has over 6000 posts on this web site and obviously Adobe(who has taken my computer hostage}, has done nothing to rectify this situation. They have placed a botched up piece of software out for distribution and have done absolutely nothing for the consumer who unknowingly tried to use it. I for one would like to see some sort of response from Adobe. Are they working on this? Are they going to send us something so the can get 9.3 uninstalled? What?... And by the way, I think you have some program developers that should be looking for another field of work... just a thought..... this was neither developed properly nor was it tested thoroughly. It should never have been sent out for use. And now no doubt there are hundreds of thousands of consumers sitting at home not knowing what to do. Many probably going out and buying new computers becasue they don't realize it is a program issue. Shame, shame, Adboe.... Now you are right up there with WOW

Ok.
A. This is not an avenue to contact Adobe. It's a user to user forum. Just people helping other people.
B. Many post get ignored for many reasons (mostly due to lack of information from the original poster). I'm pretty sure there aren't 6000 post from people with the exact same issue as you.
C. The odds of hundreds of thousands of people having a certain issue is a little blown out of proportion don't ya think? I mean, out of 6 sytems, I'm having problems with zero of them. I'm sure there are others like me.
So, maybe we can all calm down here, explain the problem you are having (be sure to include all details even if you think it doesn't matter) and maybe one of us "users" can give you a hand?

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    really?  All Adobe has for customer service is a forum?  I have a simple question.  Can't just contact someone?  Are you that cheap?

    Not to be critical, but in the time you have waited to find out how to contact Adobe you probably would have had your question answered by someone here on the forum. Many times people have been given bad information when they have found a way to contact Adobe. Much of the so-called technical support has been outsourced overseas. And the people manning the phones have no experience with Adobe products. So you can complain some more. Or, you can ask your question. It's your choice.

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    I have another account that cannot do anything much at all, and I would like to get it fixed without a five day wait for a Genius Bar appointment, then a 1 hour bus trip each way with an "I can't help with that" in the middle.
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    Seventy-one -  To my knowledge, I have been a model citizen.  And not impertinent of you at all - a very reasonable question.  All words have been 1-3 or 5+ letters long, I certainly have not received any communication (that I have been able to find) that indicates a transgression.  And there is another question - which castle, and are you saving for the deposit?
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    How to attach files to the thread we post in this forum?
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  • ADOBE EMPLOYEES, DO YOU EVER READ THIS FORUM?

    Do you, or is this just a way to make us users believe that you care?
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    Yeah, and I already sent them a revolted e-mail to the "Feature request / Bug report form" page (https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform). If you know any better place to forward this message, please tell me. Anyway, here's my angry letter, if you're curious about it:
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    I hope you realize my respect for Adobe as a company has decreased enormously because of this and that I feel deeply offended, since basically, you're treating us users like idiots, we who take valuable time out of our working days in trying to help improve your products. And guess what? Microsoft, a company for which I didn't have much consideration for, and usually doesn't give a damn about design, accepted my feedback enthusiastically. Life's full of surprises, isn't it?
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