Why is it asking for my moms Apple ID password when I try to update my apps?
When I download an app it asks for my Apple ID password, completely normal right? However when I go to update my apps it for some reason asks for my moms Apple ID password instead of mine, so why is this, how can I fix it?
Looks like one or more of the apps on your device were downloaded using your moms ID. You need to figure out which one, and delete it and DL it under your ID, otherwise you'll need to sign in with her ID.
Similar Messages
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I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine. I have no idea where this user came from, but I need to update my apps and get this user off my computer. The users email is locked, it is grey in colour and I can not get it off. I've tried my system settings and the app store, logging in does not change the fact that there is a strange email there. I need help, please! I don't know if this is a hack or what, I brought my computer into the shop to get some work done so it may be their account, I just need the account removed.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test. -
I got a new apple iD so when i try to update my apps it wont change the last one that i had so i cant update my apps. How do i fix this?
- Go to Settings>Store and sign out and sign into your account.
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account. -
Why does it say Apple ID disabled when I try to update an app
Why does it say my Apple ID is disabled when I try to update an app.? My ID works for everything else. Also, I thought with the new iOS update that apps are supposed to update themselves but mine haven't.
On your Mac/PC open iTunes (make sure it is updated). On the tabs on the left click on "iTunes Store". This will change the window on the right to the iTunes store. The top right corner should have your Apple ID or Sign In written. If there is an Apple ID written click on it and Sign Out. The corner should then change to "Sign In".
Now click on Sign In and sign in with the wrong/incorrect Apple ID that you no longer wish to use or update from.
Once logged in, click on the down arrow that shows when you move the pointer on the top right corner where it should now show the apple id, and select Account.
The page that opens up should have a section called "iTunes in the Cloud" with a tab on the side saying "Manage Devices".
Click on Manage Devices. Its should list your iPhone or iPad that you no longer wish to use with this Apple ID. And click Remove.
Once its confirmed click "Done" and from the top right corner select Sign Out. -
I bought an ipad2 from a private individual for my wife's birthday. When she tries to update an app, she is asked for the former owner's password, which we do not have. How can I fix this so it asks for her apple password?
If the app was bought with the formers owners Apple ID, you cannot update the app with her ID. Apps belong to the ID that was used to purchase them. The former owner should have erased the iPad before he sold it to you and his ID would not be popping up.
If these were apps that your wife bought, then her ID would be popping up, unless I am missing something. -
Why am I asked for my three digit security code (on my bank card) when I am requesting a free App? Is this a security problem? Is it safe, or wise to give out this number for a free App? I have downloaded free apps before and it is only recently that this request for my security number has started to happen. Hellp please! Verajoan
Your CVV code is asked for whenever the Terms & Conditions for the iTunes Store have changed, or if you access the iTunes Store from a new device, This prompt does not indicate any actual charges.
Yes it is okay to enter your CVV code on free apps, as well as any apps from the iTunes Store as you are giving your CVV code to APPLE itself, and not to the app developer.
EE -
Why is my Apple ID incorrect when I try to update an app but is correct in the settings
When I update an app it asks for my dads apple I'd but in the settings it is set as my apple id
Because that application has his Apple ID stored inside it. This can’t be changed without deleting and redownloading it.
(110244) -
My iPad shows the wrong apple I'd when I try to update my apps
I checked the settings and my correct apple ID is tthere but whenever I try to update an app, it shows the wrong apple ID and I can't change it.
dcre wrote:
Yes, it's an old Apple ID that was changed at least 2 years ago.
There is a difference between creating a new Apple ID and changing the username that you use for your Apple ID. If you got a new email address and changed the old Apple ID to reflect the new email address, that new ID should work with previously purchased apps.
So did you just change the username (the new email address) for your Apple ID or did you actually create a new Apple ID? If you created a new Apple ID, you will not be able to use that new ID to update the old apps. You will have to continue to use the old ID and password to update those previously purchased apps. -
Why does it ask for Ip Address instead of password when I select a wi-fi network?
I have had my iPhone for 5 months. In the last week something has changed. In the past when I chose a Wi-Fi network it would simply ask for a password. Now it defaults to different page that requests IP info. Not sure what to do since most of the Time I don't have access to IP info.
You're tapping the blue button to the right of the network name. Don't, tap anywhere else in the network name. (That's my guess)
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TS1702 Why does my iphone say "cannot connect to iTunes store" when I try to update my apps?
When I try to update my apps on my iphone4, I press "update," then put in my password; it keeps coming back saying "Cannot connect to iTunes store." Is anyone else having this problem?
Try here:
Can't connect to the iTunes Store
Go to Settings>General>Time&Date and make sure it is set to automatic
Try change the DNS to Google's 8.8.8.8 -
When i try to update my apps from the app store some of the apps wont update and ask for an Apple ID that isn't mine. Whats the problem and how do i fix it? All im trying to do is update my apps and its asking for these random apple ID's.
The apps were purchased by another user with a different Apple ID. You will have to erase them and repurchase them using your Apple ID.
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Guys i have a problem, I used to download apps from one of my friends apple id, now i created my new account, but when i was about to update my apps its asks for my friends id and password. now how could i update my old apps from my new apple id?
The_Tonmoy wrote:
I have no communication with my that friend :/ So it means i need to delete those apps? There's no other solution to update those apps?
No. purchases are forever tied to the apple ID used to buy them. Delete them and buy your own copies. -
I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.
Hi Jamjoint,
Welcome to the Apple Support Community!
It sounds like your Apple ID is used for both the iTunes & App Stores and iCloud. If you edited that Apple ID before signing out of the iCloud on your devices, it may be necessary to edit the Apple ID back to the original email account so that you can sign out of iCloud. Once signed out, you can edit the Apple ID back to the new email account and sign back in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
My new air Mac book is asking for my com.appl.icloudhelper password
My new AirMac is asking for my com.apple.iCloudHelper password. Help. My usual password is not working
This is asking for the password for your AppleID
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My iPad 4 tried to open application but repeatedly iCloud asked for login with apple id password. I put my apple id password correctly,even i reset it again but still it does not accepted in iPad .i am bored with this class application.please help.After every 1 second icloud logoin asked.
Find Apple ID
https://iforgot.apple.com/applied
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom
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