Why is it impossible to get in contact with Adobe to cancel a subscription?

This morning at 9.56 am UK time, I finally got hold of someone to chat about the impossibility of cancelling my payments for my daughter's subscription to Adobe's Creative Cloud. The chat case number was 214119558. As soon as I explained the problem, the Adobe representative said he would find someone else to chat with me. Instead of finding someone, he closed the chat. I tried again the Chat but it was not available. This is my second day of trying to chat, speak or even send an email to anyone at ADOBE. I have contacted my bank and asked it to cancel my debit card payments. They take place every month since July 2014 without my permission. At the same time I cannot find a way to cancel the subscription. HELP!

Nov. 6, 2014
Dear Rajshree,
Thank you for replying.
Adobe has been charging my bank account with the reference number ADOBE SYSTEMS SOFTWARE 044-207-3650 IE.
This reference number should be enough for you to trace the CC order.
Here is the history of my complaint.
In June 2013, my daughter took a subscription for the Creative Cloud Student and Teacher Edition (one-year) subscription. The monthly payments of £15.88 came from my bank account.
After the subscription came to an end in June 2014, Adobe increased the monthly payment from £15.88 to £22.46.
From July 2014, Adobe has collected £22.46 per month for the months of July, August, September and November, or a total of £89.84.
Neither I or my daughter gave Adobe the permission to renew the one-year subscription.
Adobe must pay back to my account the money it took without authorisation.
As of today, my bank has cancelled the recurring monthly payment to Adobe.
Sincerely,
Jerry (very) angry

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