Why is it so hard to Return a Palm Z22.

I tried to return a dead palm Z22 that never worked right. They tell me that I didn't purchase this item on Jan 25. I purchased it on another date in 2007. That is what happens when you buy stuff at Fry's. You never know if it has been returned. The clown from INDIA who's name is Jack. Yeah right. I have to fax the receipt to 408-935-0340 and then beg to be approved.
Check out Ebay a broken Palm Z22 is a very popular sales item.
I sent a maglite that had batteries swell back to maglite and received a new one in two weeks. That is service and I bought two more maglites.
The call this number in INDIA crap has to end. Support your product. Palm stock in sinking like a rock. I think that I will just buy a blackberry and be done with this crap.
I am going to sue palm for the $99 this thing cost me. See you in Small Claims Court.
Post relates to: Zire

johndoereport wrote:
I would like to get some information on the quality problem. I think that with the problems that Palm is having they should be working on getting to support customers. The Z22 seems to be really problematic. The screen didn't really have a palm like touch. They are made in China and seem to really have a cheap feel. What do you think?
Post relates to: Zire
The Z22 an "entry-level" model. Aka, "bottom of the line". If you want a device with a better "feel", then you get what you pay for...
There are lots of users with no problems at all. You admit you purchased a possibly "returned" device from a reseller that may have been damaged.
Unfortunately, the question is pretty moot now since the entire PDA line is being discontinued in favor of a New OS and phones. The Z22 is history.
WyreNut
Post relates to: Centro (AT&T)
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Before you tell me about OVI suite etc, many people may not have a PC, or may not get to install the Nokia Suite, or simply are scared or more bloating of their PC's.You should make handset to handset data portability.
I pulled out an old 6630 I had with a full address book, youre datastorer.sis file you send over does not work in older phones. UIQ rejects it (application is invalid) and so do the 2nd getn Symbian phones....
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In comparision I got I got the (SE) VCF frile from the N8 and emailed it to myself picked up the email with my iPod/Iphone/iPad and in under a minute I had the 500 contacts in Apple devices.
Maybe instead o trying to invent augmentned reality gizmos you can focus on getting core functionality right. Maybe people will be able to switch to Symbian. If it is impossible to switch to Symbian no one will.... why not make a iPhone App for people to dump their data in a way it can be pulled into a Symbian phone.... Lots of people are sick of their iPhone and the battery shenigans.....
Make symbian an Option you can choose....

Yes but that depends you putting your data on some US based juggernaut or 3rd party that probably you may not trust with your personal data. I personally don't.
This is essential functionality that is necesary for customers to adopt Nokia products and Nokia should not be letting 3rd parties whether or how easy it is to migrate to their devices.

Why is it so hard to do things right the first time?

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In the past month, I've spoken to dozens of Verizon reps on the phone, been disconnected a few times, been at 4 different stores, been told several different things by EVERYONE, been told "oh sure, we can do that" only to be told by someone else "no we can't" ... how can you run a business like this??!!!
I AM SO FRUSTRATED RIGHT NOW I COULD SCREAM!!!!!!!!!!!!!!!!!!!!!
First, it was because our account was listed as a monthly paid cash account,
then, it was because we were trying to get phones at a franchise store,
then, it was because our account was set up as a business account (according to the Verizon rep I met at Wal-Mart, even though the Vz reps on the phone tell me it's listed as a personal account AND I sign onto our account as a personal account)
then, we were told to order our upgrades on over the phone (but then we were told we would have to pay for the phones and wait for a debit card rebate to be mailed to us, which my husband does not want to do)
then, we were told to order the upgrade phones online, but every time I try I get a processing error,
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then, the phone recording message repeats itself through multiple options TWICE and then hangs up on me,
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then, I try to get help online at Verizon.com and NO ONE IS AVAILABLE TO HELP ME.
I've been to Wal-Mart 3 or 4 times, been to the local franchise store, been to a store in the Chicago area, and have spoken with Verizon reps on the phone until I'm blue, and, still ... STILL ... I don't have new phones.
(removed) ALL I WANT IS TO UPGRADE OUR 2 PHONES ... WHY IS THIS SO HARD???!!!
We have been a Verizon customer for over 16 years, apparently that means NOTHING.
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

That is because the people who edit the posts are NOT CS agents but instead are people who are employed by the vendor Verizon has contracted to host the forum. I don't even believe they are Verizon employees, but employees of the Jive forum platform.
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Why is it so hard to get Verizon to offer an alternative phone?

Hello,
I've been lurking this board for a long time, and my Fascinate has had nothing but problems.
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I am fully updated and I have never rooted this phone.
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Hello ILikeColdPizza!
Sounds like you've gone through a great deal of trouble with your device. I would like to see if we can get your phone working the way it should.
The manufacturers warranty is a no cost option that replaces the device with the same make and model, considering the device is experiencing an electrical/mechanical defect. This is what the manufacturers cover under the standard one year warranty. When your device does not function as intended and is defective, we intern lift this up to the manufacturer to recoup our losses. This is the reason for the same model exchange policy. In the meantime, I would like to further troubleshoot your device to ensure we've resolved all the issues you're experiencing.
Have you confirmed your Fascinate is running the most recent software version? The current version would be i500.EH03, which is Gingerbread. If not, please update software. A lot of the issues you are experiencing were resolved in the latest update. If you are still experiencing issues with your device after updating the software, please let me know so I can go over other options.

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why is itunes so hard to use - and why can't apple fix it
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This last version is beyond awful. It took an already hard to use program - but one that I had at least figured out and made it even harder.

Wendy,
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Why is it so hard to get iTunes to find my library?

<rant>I don't understand why it's so difficult to get iTunes to find an existing library after a move. I wish I had left this alone from the beginning. Had I known it would be this hard, I wouldn't have done this.</rant>
I have tried to move my iTunes folder from beneath my home folder to the root. After following some instructions to get this moved (I forget the link), iTunes thinks my songs are in the trash. I verified this by looking at the iTunes Library.xml file, and saw the songs linked to the songs in the trash.
So now that I've deleted my trash, all of my songs are showing up with exclamation points, saying it can't find the original song. If I locate an individual song in the new folder, it works fine. But I have thousands of songs, and have little interest in doing this for my whole library.
I've tried manually updating the iTunes Library.xml file, pointing them to the proper location, but I've figured out iTunes doesn't really use this file -- it uses the binary "iTunes Library" (with no extension) file, which I can't edit (thanks Apple).
I've also tried the option+start trick to point it to the new library (at several different points along the way), and it still thinks my songs are in the trash, I believe.
I can only assume that this has something to do with digital rights, and them not making it easy to copy music, but for us legit people, this is really a pain.
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Thank Chris and Diane.
After looking into this more, it looks like after transferring my media folder, I also moved my iTunes library to the root following this article:
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive/
Somehow, something got missed (though I'm almost positive I followed that first Apple support article). Anyway, my fix was this:
1) Move my iTunes media folder back to the exact trash location it thought the songs should be in, and confirmed that the songs were once again found through iTunes.
2) Follow the Apple support article, relocated my iTunes Media folder from the trash to the desired folder in the root
3) Moved my iTunes Library back to my home folder following the iLounge article above (move physical files, then option-open iTunes and point the library to the new location).
Once I did this, everything is as I wanted it.
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Also, Diane, what I meant by digital rights issue, I didn't mean this was the cause of my problem, but rather speculating this was the reason Apple made it so hard to relocate your media files. Again, that was just speculation, I obviously have no way of knowing. It just seems unreasonably hard to relocate your iTunes songs (or even just tell iTunes where they are after it lost them) because Apple seems to try to make users' lives easier, not harder.
Anyway, thanks again for the help.

For a communications company why is it so hard to get a phone number to talk to a real person?

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Hard Carriage Returns on Paragraph and XML

Hi,
I'm still running FM 7.2, I have 8.0, but we are not ready as a company to move yet.
I am capturing legacy FM information and need to save as XML.
This information will at times have paragraphs that used hard carriage returns to build in separation and make things easier to read.
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Thanks,
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Hello Mr. Hare,
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If you save this as XML, the \x09 from the variable should survive as an entity.
Hope this helps.
With kind regards,
Franz.
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Are stores open for canada day, why is it so hard to find this information anywhere

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Howard
Well - you broke the Internet! - kidding of course
I am now having the exact same symptoms on THIS thread as you did on whatever thread prompted this question. Other threads seem unaffected.
The only way I am able to post this reply is to go to Howard Brazee's Profile | Activity and click the Reply link at the bottom of the synopsis, which opens a compose pane on the Activity page.
instead,
This is a new wrinkle on a similar 'infected' thread's behavior - only worse. For posterity, I will describe my normal WorkFlow that yields NO Joy...
Restart Mac
Open TenFourFoxv31.1.0 (Firefox/Mozilla)
From a browser bookmark that is Login > Using ASC
Login from the Login Page
Directs to Using ASC
Scroll til all I see is the list
Invoke a FF add-on - ReloadEvery (20 minutes) on that page
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Keeps me from being timed-out / logged-out with NO indication thereof
Switch to MS Entourage mail client
Click the "Go to this Discussion" link in the email notice of your post "I just got your message in my email......"
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Scroll to the bottom of page
click Using ASC icon
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Apple's physical address " 1 Infinite Loop "
Our friend bobsuefert has been teasing me that the JiveWare has become 'self-aware' and is jacking with we all. This is another in a long laundry list of "glitches du jour" (another bob-coined phrase).
Just for fun, I just switched back to my BaseCampTAB, clicked to go to this thread... whaddya know? Login state = 1 as if nuthin ever happened. There IS a Ghost in the Machine !!!
I select all > Copy > click the reply magic twanger - we'll see what happens?
CCC

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Why is it so hard to Return a Palm Z22.

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