Why is it takes Apple forever to fix the appleeventsd bug?

There are hundreds of posts around the net about killing appleeventsd to fix the issue that prevents "open in finder" and it's been like that for months now... Why is it takes Apple forever to release a fix?
Everybody's laughing at Microsoft's updates amount, but at least they are fixing the issues...
Do you think Apple not aware of the issue? they don't think it's important enough? or they just don't care about technical issues in general?
Should we contact them directly about stuff like that or is it just a waste of time?
What's your experience\impression of OSX support?
Thanks!

http://www.apple.com/feedback/

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