Why is it taking so long to download InDesign CC?

Question

Why is it taking so long to download InDesign CC?
If I am not able to download the new applications, due to an extremely slow connection, does Adobe have other means to help me obtain the software?
Are there any 'other' solutions?

Answer 1

Yes, I was able to finally download two out of three of my applications. I waited three hours to get two pieces of software, and I still need to download one more application.
While talking to the customer service department in India, I was told that I could not get help in bypassing my slow Internet connection. Even though I have been a loyal and law abiding customer for thirteen years, Adobe's customer service department treated me like a piece of crap. All I wanted to do is get my applications on cd, so I can bypass the buggy and long downloading periods. I tried desperately to explain: (1) I have been a loyal customer for thirteen years, (2) I bought and committed to a yearly subscription, (3) I have followed Adobe's legal rules since day one, (4) I have no problems with the software's DRM, and (5) I love and support Adobe products.
Regardless about how much I sympathized with Adobe's position, I could not get your customer service department to 'care about me'. I walked away feeling depressed and defeated.
As a result of going through a horrible customer service experience, while also struggling with the change to cloud, I started to think about a change in career. Why do I want to be a graphic and web designer? I spent a crap load of money on an education, so that I can become a slave to the industry's dominate software maker. If it was not for the fact that Adobe's software is the industry's standard, the recent events with your customer service department would have made me walk away.
It sucks that your company has a 90% strangle hold on the industry I love.