Why is it telling me that I do not have my itunes account and my apple tv on the same network and will not run my library?

Why is my apple TV telling me that my itunes and apple tv are not on the same account and will not load my computer library?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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IOS 5 used to allow Airplay between iPad (WiFi) and Apple TV (Ethernet) as long as they were on the same network. In iOS 6, now both the iPad and the Apple TV have to be on the same network and both have to be connected using WiFi ? Why did they change ?

iOS 5 used to allow Airplay between iPad (WiFi) and Apple TV (Ethernet) as long as they were on the same network, i.e. connected to the same wired/wireless router. In iOS 6, now both the iPad and the Apple TV have to be on the same network and both have to be connected using WiFi ? Why did they change this ? Means that the iPad and the Apple TV box both have to be in range of the wireless router when this wasn't a restriction before. Apple TV could be anywhere as long as it was connected to the same wireless router via ethernet cable. Seems like an unnecessary thing to restrict.

I have found with AppleTV that it is the IPV6 on the computer you want to access is the problem. The issue is that Homegroup on Win 7 or Win 8 requires IPV6 to work, but AppleTV won't work with IPV6. (So maybe double check you have IPV6 turned off)
So you have to make a choice - Homegroup or AppleTV.... but you can't have both, until Apple brings ATV up to date. (crazy that it does not recognise IPV6 - c'mon Apple!)
You can set up sharing individually in Win 7 or 8 and have the ATV access files that way.
Having said that, there is always the exception.. I have an old HP home server running Win8 and it services ATV - but is part of the Homegroup... have no idea why it works on both, but no other machine on the home network will talk to both ATV and Homegroup at the same time!

I loaded in Lion - but my time capsule will not back up. I get an message: couldn't complete backup due to a network prolem. Also it says "make sure your computer and back up disk are on the same network, and that the backup disk is turned on.

I installed Lion on my Mac Pro laptop. Regarding Time Capsul - I get a messaage as follows: couldn't complete backup due to a network problem. Make sure your computer and back up disk are on the same network and that the backup disk is turned on. Then try again to back up. I have time capsul turned on. bill

I have exactly same problem with my MBP and MBA, after upgrading to Lion. I've tried to fix this issue while cheking key chain issues and network setup, even formating hdd and time capsule firmware upgrade (ver. 7.6.1.). Nothing can help. It is very annoying.

I rented a movie from iTunes on my apple tv, can I watch this rental on another apple tv that's on the same network and under the same account?

I would like to rent a movie from iTunes on one of my apple tv's and would like to know if I can watch that movie rental on another apple tv on the same network. I used to rent movies on my Mac and was able to watch on different apple tv through home-sharing.

Hey hskcheng,
Movies rented on an Apple TV can not be transferred to a different device. See this article for reference -
iTunes 12 for Mac: Rent movies from the iTunes Store
Thanks for using Apple Support Communities.
Happy computing,
Brett L

Why does my iphone 4 ios 6 not connect to itunes store or allow Passbook to do the same?

why does my iphone 4 ios6 not connect to itunes store nor allow Passbook to do the same?

Same here........ I'm using my iPhone, iPad and MacBook pro and I "cannot connect to iTunes"............my Internet connection is great......... The apple store might be doing some update!

I can not get apps that cost money. I can get the free ones but not any that cost $. I have an iTunes account funded but still can't. Any ideas?

I can not get apps that cost $. I can get songs and free aps but not those that cost $. I have funded iTunes account. When I try to buy an app it refers me to this chat/community site. Can anyone help.

Does it refere you to this site, or iTunes store support? I would think you need to contact iTunes store support, not other users in this user-to-user forum. Click the Contact Us link at the bottom right on this page.

TS1559 Since upgrading my iPhone5 to the newest iOS (6.1.2) I can longer connect to WiFi. It sees the wireless network but will not connect.. Other devices in my home that weren't upgraded can connect just fine.

Since upgrading my iPhone5 to the newest iOS (6.1.2) I can longer connect to WiFi. It sees the wireless network but will not connect.. Other devices in my home that weren't upgraded can connect just fine.

I had the same problem. I did the reset networks on my iPhone & it did not work. My husband read somewhere that changing the channel on the router to manual & selecting the highest available channel number might help. I did that & it solved the problem. I have not had the problem since.

I cannot open a website that I could open yesterday. I used a different computer to access the same website, and it worked. How do I fix my computer?

I cannot open a website that I could open yesterday. I used a different computer to access the same website, and it worked. How do I fix my computer?

What happens when you try to access the site? Can you access it from a different computer on the same network? Your profile says you have a Mac Pro, but you posted in the MacBook Pro area. If you have a MacBook Pro, can you access the site from another network, such as a public hotspot?

HT203167 When I purchased a new iPad it asked me to create a iTunes account I did so by mistake not realizing that you can only have one iTunes account. All my music is on my original account so I want to stay with that account.

I have opened a second iTunes account when I purchased my iPad and downloaded movies and books to it that I have purchased on that account. All my music is on my original iTunes account so I was told at the apple store to keep that account only or I will loose all my music purchases. Is there a way to take my movies and books and apps I paid for to be put on my old iTunes account so I can close the new iTunes account I am not using?

1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.

Why can't Apple TV's and iOS devices see home sharing on my Windows 7 computer when iTunes libraries on other computers on the same network and connected to the same Home Sharing can?

I have never previously had any problems with Home Sharing, I have always found it to be completely reliable as advertised. I have 2 computers in the house, (one MacBook and one Windows Desktop) connected to the same Home Sharing account, connected to the same BT Home Hub 4. My situation is that I have nearly 2TB of data of which I would like to share with the home wirelessly, in my mind the desktop is the logical place for this to be shared from.
When running, iTunes on this desktop broadcasts to other iTunes libraries, but no other iOS devices or Apple TV's connected to the same Home Sharing account cannot see it.
I have tried turning Home Sharing off, and then turning it back on, closing iTunes, restarting the computer, going to Network and Sharing Centre and unticking IPv6 in the network adapter properties, even completely wiping the computer and reinstalling Windows 7.
One of the Apple TV's in the house was recently purchased by my parents with the promise from me that everything would work seamlessly... so far it isn't and I am frustrated that the Apple technology that I have come to rely on isn't working as expected.
One thing that has occurred to me upon writing this is that it is a very large amount of data, and I have not attempted to share this with another computer that is currently working and broadcasting it's Home Share fine.
I am sorry if I have ommitted any important details, any further questions don't hesitate to ask. I would be so grateful of any suggestions, my parents are depending on me.

I have found with AppleTV that it is the IPV6 on the computer you want to access is the problem. The issue is that Homegroup on Win 7 or Win 8 requires IPV6 to work, but AppleTV won't work with IPV6. (So maybe double check you have IPV6 turned off)
So you have to make a choice - Homegroup or AppleTV.... but you can't have both, until Apple brings ATV up to date. (crazy that it does not recognise IPV6 - c'mon Apple!)
You can set up sharing individually in Win 7 or 8 and have the ATV access files that way.
Having said that, there is always the exception.. I have an old HP home server running Win8 and it services ATV - but is part of the Homegroup... have no idea why it works on both, but no other machine on the home network will talk to both ATV and Homegroup at the same time!

Can I switch my Apple ID on the same device and purchase software with my other ID that has a different credit card (or iTunes redeemed points) and then switch back to another user ID?

I have an iPad with an ID that is associated with 1 credit card but I don't wan't to use that credit card to make puchases. Can I switch to a different user ID and make puchases on a different credit card and/or iTunes redeemed points and then switch back to my original ID (before the 90 days wait period us up)?

If changing your password does not solve then contact itunes support.
Click Support at the top of this page, then click the link under Contact Apple Support

Our original iTunes account is on a computer with Windows Xp. My iPad will not sync to that computer. Is ther any way I can access that iTunes library of music on my iPad2?

My original iTunes account is on a computer operating a Windows Xp system. My iPad2 cannot access that music library. Is there any way the iTunes app on my iPad can access my iTunes music library without using that computer? I have tried downloading the iTunes 10.6 to the computer, but it won't complete the download.

You say your phone will not sync but then you say, "when it does sync."
Does it sync or not? Did you remember to select music to sync onto your phone before clicking on Apply or Sync?
You do have to have iTunes on your computer in order to sync your phone. And your music must be in iTunes.

I cannot download a song it says it has been corrupted and must go to store check for downloads and I do that and it says the same thing. will not download I paid for it and can't download

I purchased a song but when downloading it says it is corrupted. So I go to store and check for downloads and it does the same thing

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

I have a canadian itunes account, and i used to be able to download apps, now its telling me that i need to have a US account. What has changed? and how do i change it back?

I tried to create a US account, but i need a credit card with an american address and i dont have one. This has only been happening in the last week or so. I am still clicking the app store button on my ipad. Help please.

Is the iTunes app on your computer opening in the Canadian iTunes Store? Go to the bottom of the iTunes Store page and check the circular flag icon in the right corner. If it is not the Canadian flag click it and change the country. Then log into your Canadian iTunes account and sync your iPad.
Hopefully it is now using the Canadian iTunes Store.

I downloaded a movie and it said i do not have enough storage on my ipod. i went to the videos app and played the video and it buffered so i watched it. after it was done, the time expired because i rented the movie. It is still taking up memory. Why?

In the downloads section there is an error that there is still not enough space to get the movie. It is taking up half of my space and there is no abort download. Help!

Movies are not one of the items you can reload via iClould like apps, music, and some other items. You can contact iTunes and request a redownload,. They may give you one.
How to report an issue with Your iTunes Store purchase

Why is it telling me that I do not have my itunes account and my apple tv on the same network and will not run my library?

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