Why is it that i paid for photoshop for £8.57 a month but then i can only use photoshop as a trail and when i want to get the full version it charges me more money??
why is it that i paid for photoshop for £8.57 a month but then i can only use photoshop as a trail and when i want to get the full version it charges me more money??
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
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I had a new MacBook Pro that was damaged and I am now using a different MacBook pro as my primary computer (running yosemite 10.10.1).
I did uninstall the Creative Cloud off the old MacBook before I stopped using it.
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How do I make sure that the apps are the full version that I have already paid for? (I do know that my subscription is still current)
Thanks for your help
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i thought i did but when i go to actualize the app it keeps asking me for his password cuase his apple id shows ....
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Is it possible to get a paid app re installed from an upgrade? I had a trial version upgraded but the upgarde failed but I was still charged for it.
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This screenshot shows which previous versions of iPhoto are compatible with Mavericks. It also indicates which versions qualify for a free upgrade to iPhoto 9.5.1 and which require a purchase:
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