Why is iTunes asking for security questions?
Why is iTunes asking for security questions?
Hello Loopdog,
Thanks for using Apple Support Communities.
Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support.
For more information on this, take a look at this article:
Apple ID: Security and your Apple ID
http://support.apple.com/kb/ht4232
Best of luck,
Mario
Similar Messages
-
Why is itunes asking me security questions that I did not use?
why is itunes asking me security questions that I did not use?
See Here Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
Why am i asked for security questions when i never filled any out when registering my device
When i now try to purchase something from itunes store i am asked to answer security questions for which i never gave answers to when registering my device
You should have been asked to set them when you created your iTunes account (unless the account was created prior to them being introduced), not when registering a device to your account.
Are you able to set them, or reset them via the Password & Security section on your account on http://appleid.apple.com ? You won't be able to reset them if you don't have a rescue email address (which is not the same thing as an alternate email address) on your account.
If you can't set/reset them then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
i just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why
It's a security feature that was brought in a few months ago - when you try to purchase something for the first time on a new computer or device then you will be asked for the answers to your questions (or to set them up if you haven't yet created them).
-
HELP i cannot download to my ipad as it is asking for security questions which i dont remember setting originally ?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
It keeps asking for security questions i dont remmber and i cant reach apple
I just bought 10 $i tunes gift card .. But when i make abuy it keep asking for security questions . Icreated my id 3 years ago and i really dont remmber the answers I tried to reach apple support but its only available for us phone numper What should i do now ?? Ineed help
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I'm purchasing apps asking for security questions??
i'm making purchases on ipod touch from the app store but it keeps asking for security questions and i'm not able to enter my password it keeps asking for it
Within the last week or so Apple ha sadded additional security questions. Just complete what is asked and yu should be able to purchase them.
-
When trying to install an app it keeps asking for security questions seems wierd
When trying to install an app it keeps asking for security questions seems wierd
All fixed u have to set up the questions still no credit card info reqd so that's good
-
For the first time it asked me to answer security questions which I have never done before and now I am locked out, please help me get back into my itunes account so I can buy songs
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
TS1702 Asking for security question to be answered that I don't know the answer to.
Itunes is asking fo security questions to be answered that I don't seem to know the answers to. Need help fixing this problem.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
My apple id ask for security questions that i never put
i need help my apple id says i have to ANswer my security questions and i never made any
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
can anyone help as she dont know security questions and will be blocked thanks
First try:
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information.
next
Rescue email address and how to reset Apple ID security questions
Last contact iTunes by:
https://expresslane.apple.com/Issues.action
Click on "Account Management" and then on "Forgotten Security Questions". That will take you to a page where you can talk to iTunes Support right away, or you can schedule a call to talk to them. They should be able to get you squared away so that you can log on to the old Apple ID. -
I HAVE A FIRST GEN NANO, WITH THE NEW UPDATE TO ITUNE PROGRAM I AM UNABLE TO PURCHASE MUSIC. I DO NOT REMEMBER SECURITY QUESTIONS. I HAD ONLY 3 CARS, LIVED IN ONLY 2 PLACES AND HAD ONLY 3 JOBS. THE SERIAL NUMBER IS NOT ON FILE AND WAS TOLD THAT I HAD TO PAY FOR SERVICE. I HAVE MONEY ON MY ACCOUNT AND WOULD LIKE TO KNOW HOW TO GET IT BACK. I DO NOT WANT TO BUY ANOTHER DEVICE FROM APPLY. HELP PLEASE
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75684) -
When i sign in to itunes it now asks for security questions and when completed i get error 1202
When I sign in to itunes it now wants me to setup security questions. When completed I get error 1202 and therefore cannot purchase from the store.
Use this article: iOS: Forgotten passcode or device disabled after entering ...
-
I want to buy new music off itunes website on my Ipad, i know my email and password, after i have typed them in it asks me for a security questionaire. However i do not remeber the answers, how am i meant to download music as this is stopping me from doing it. I really need help as it is really annoying me! Thank you.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96967)
Maybe you are looking for
-
Hyperlink to open a drop-down hotspot
RH8 HTML hi all, So I've added quite a few dropdowns to my project, and thanks to help on here I've added little twistys in the form of a + and - icon that changes when they are opened. The next thing I want to add is the ability to link to a particu
-
IPad keeps rebooting itself after updating to iOS 8.3
Just updated an iPad 3 to iOS 8.3 from iOS 8.2 . Update took a while to install (over 20 minutes) and then the Apple logo appeared for a bit then the screen went black for about 10 minutes. The device was fine for a while and then started rebootin
-
Share bandwidth between two subinterface
dears I have 2 subinterface (f0/1.100 & f0/1.101) and i have 10 Mb BW how to share bandwidth between two subinterface ???
-
How to install KDE without an internet connection
I have a fast internet connection at the office, but not at home. 1. What files do I need to copy so that I can burn a KDE CD? 2. What is the procedure to install KDE from my own CD? Thank you. wickyd
-
Poor performance while battery connected
Hey guys, I have a late 09 Macbook Pro with a fixed battery. After this laptop was dropped the performance was horrible. This was caused by kernel_task using about 300-340% CPU all the time. I went through a lot of different forums trying to find a f