Why is itunes asking me security questions that I did not use?

why is itunes asking me security questions that I did not use?

See Here Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

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Why is iTunes asking for security questions?

Why is iTunes asking for security questions?

Hello Loopdog,
Thanks for using Apple Support Communities.
Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support.
For more information on this, take a look at this article:
Apple ID: Security and your Apple ID
http://support.apple.com/kb/ht4232
Best of luck,
Mario

HT3702 I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?

I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?

Help here > Rescue email address and how to reset Apple ID security questions
Security questions... write down the answers and keep in a safe place in the future.

HT5312 I did all the steps, but my problem is that they are asking me some questions that I did not select when I created my Apple ID, so I clicked where it said reset security questions info... and then when I went to my email, they didn't sended me anyt

I did all the steps, but my problem is that they are asking me some questions that I did not selected when I created my Apple ID, so I clicked where it said reset security quiestion info...... And then when I went and cheked my email, they did not send anything to me!
This problem started 1 month ago!
Ivana1728

The email response is automated, and almost certainly is detected as "junk" or "spam". So, try again and check your spam folders for their reply.

Bought a MacBook Pro for granddaughter for college and she cannot access the app store to purchase apps needed for class. Always gets security questions that she did not set up and therefore she is denied access. But it does show her redeemable balance.

I bought a 13" MacBook Pro for our college bound granddaughter. She cannot access the app store as she
gets security questions to answer that she never set up, and of course it won't let her purchase anything. She has
a redeemable balance, but can't get past the security questions and can't seem to find another way to circumvent this.
What can she do?

If she has trouble with the first advisor, she can always ask to speak to a senior advisor. However, AppleCare isn't really needed in cases like this, as the iTunes Store is quite familiar with accounts of this nature, and it's more of their speciality. Your daughter may want to contact them next time, but it's only email support at the moment (soon to change).
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

TS3274 I'm trying to buy a song on iTunes, it asked me 2 security questions that I can not answer correct. How do u get around this? I do not even remember answering them. Any info would help thank you

I was trying to buy a song on iTunes, it asked me 2 security questions that I do not ever remember answering before. How do u get around these questions? Any help would be great. Very frustrating :(

Call Apple to help reset your Security Question.
http://support.apple.com/kb/HE57

HT201363 why am i been asked a security question that i never set up. i dont know the answer to them?

why am i been ask for security questions that i didnt set up

You are on the wrong phone support. You need to contact the AST.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

HT5312 Your security questions do not match what I put in when I opened the account, why can't I get security questions that have my answers?

Your security questions do not match what I put in when I opened the account, why can't I get security questions that have my answers?

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT1918 apple id is asking me security questions that i never selected

In order to make a purchase on itunes, apple id is asking me security questions that I never selected, Does anyone know how to change the security questions?

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?

I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?

Hello Jbamrah,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Best of luck,
Mario

Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

You need to either reset the rescue email address's password(check the site's help for instructions) or ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99674)

I have purchased songs from itunes before on this computer. Now i am getting security questions that i do not know the answers to. It is saying that it is the first time I have purchased from this computer..

I have purchased songs from the itunes store many times on this computer. Now it is saying that I have to answer security questions that I do not know the answers to before i can download a song. It says because I have not purchased before on this computer, but I have. Can't get past it and just download my songs.

The reset link will show on your account if you have a rescue email address on it, if you only have alternate email addresses then it won't show.
If the country where you and your iTunes account are isn't on this page (you need to be in a country to use its store) : http://support.apple.com/kb/HT5699
then you can try contacting support via this page and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

Why is itunes asking me security questions that I did not use?

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