Why is iTunes changing between charging my credit card and my voucher (stor
iTunes sometimes decides to charge my credit card, even though I have money on a voucher, that I have redeemed. Why does it do this? How can I stop it, and only charge my vouchers in the future?
You'd have to ask the iTunes Store why this might be happening. But one way to cure the problem is to remove your credit card information from your iTunes Store account. You can put it back if and when you need to charge something to your credit card.
Regards.
Similar Messages
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Why is it wanting to charge my credit card and not use the money that is in apple account?
why when making purchasing apps is it wanting to charge my credit card and not the balance that is the account?
Should have also mentioned it does the same on my iphone and when i try to download music from itunes.
My account does show that i am £25 in credit so my redeem code was accepted -
So I need to buy a TV series on my family's account, and we want it just to charge the credit card and not the money from an iTunes Card that's already on the account. Is there any way to do this?
I am pretty sure it will always use the credit card unless payment method is set to none.
That has been my experience anyway.
They already have the money from the gift card so would rather collect from your credit card. -
i had a problem sending an itunes gift, it charged ,my credit card rather than my itunes account, it need it reversed on the cc and debited on the itunes.
Gifts will be charged to your credit card - you can't use your acocunt's balance for gifting, you can only use your credit card.
From the page that you posted from :
Note: When purchasing an iTunes Gift, a valid credit card must be on file; you can't purchase an iTunes Gift with store credit. -
HT201303 I have $25 credit and when I buy a album Itunes attempts to charge my credit card.
I have a $25 credit and when I attempt to purchase a album ITUNES attempts to charge my credit card. Has anyone run into this problem?
Hi amaseraph,
If you are having issues with how the billing is being applied to your iTunes Store account, you may find the following article helpful:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Regards,
- Brenden -
An app charged my credit card and the way the app described payment options, I believed it would charge me a monthly fee, not a yearly fee. I'd like the charge refunded, how can I do that?
You can Contact Apple for Refund by filling your personal Information in below link :
http://www.apple.com/emea/support/itunes/contact.html
Or You can directly Contact Apple Support Number and you will be routed to the concerned department.
http://support.apple.com/kb/he57
But its not 100% Guaranteed that they will issue a refund as per there Policy Terms.
But in extreme cases they gives you a Refund for 1 time as an excepiton. -
i live in venezuela but i need pay a bill with american credit card and my venezuela store dont let me pay please help
If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
HT204088 my kids got app store gift cards but itunes is still charging my credit card.
My boys got app store gift cards and entered them in the reedem section then when they purchesed new apps itunes charged my credit card. Whats is up with this????
Click here and ask the iTunes Store staff for assistance.
(104332) -
Adobe won't charge my credit card and shuts down my Cloud today
Hi,
I've updated my payment info several times this week, beacuse my Cloud apps give me warnings that I haven't payed and my subscription is about to expire. The card info is there, the card account has enough funds to process the transaction, yet today, in the middle of an important project, Adobe is shutting down my Creative Cloud even If I did everything to pay my subscription.
Several people reported this issue on the Creative Cloud forums. No response so far. And the saddest thing is, that this is the only way to contact Adobe about this. No contact form. No chat line, although there is a page for it. Nothing. No one from Adobe will respond to resolve my urgent problem.
I was a vocal supporter of Creative Cloud since day one. First the credit card and user info leaked out, now this issue with payments - you totally killed the experience for me. Shame on you Adobe.
I know smaller companies that caused less trouble for their clients, and what they did is they offerd everyone months of free subscription.
You can apologise in a email, but this time the apology won't be accepted. This has gone to far.
Regards,
Michal JanowskiOK, here's the final update on the situation:
Other than hearing „sorry for the situtation” the chat with the Adobe representative solved nothing for me.
Adobe kicked me out from Creative Cloud for no reason, while my credit card was ready to pay the monthly fee.
To be able to continue my work, I was forced to sign up for a new annual commitment, before I was able to finish my previous subscription arrangement with Adobe.
And Adobe is still blocking minimal sums on my credit card for all of my desperate credit card updates that solved nothing, but were my exact obligations as a Creative Cloud subscriber!
In situations like this saying „sorry” is not enough.
Once again - shame on you Adobe. I was so enthusiastic when Creative Cloud was introduced, now all the worst scenarios you could imagine are actually happening.
Michal Janowski
Loyal Adobe customer since 2005 -
I continue to get charged on my credit for purchases I am not making on itunes. They are all small purchases such as $4.99, $1.99, $6.99 but have added to almost $300 in total. I keep clicking on them as report a problem. I have switched credit cards but this continues to happen. What do I do? Seems like there is no number to call. Wish I could talk to a person rather than trying to navigate this through the internet.
How are they showing up on your account e.g. are they auto-renewing subscriptions that you haven't stopped : http://support.apple.com/kb/HT4098
Does anyone else have access to your account and/or devices that might be making them ?
If you can't work out where they are coming from then you could contact iTunes support and ask them for help (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they aren't showing on your account's purchase history then you should also contact your card issuer. -
I recently got notification that I have 4 app updates but when I try to update it says to verify my credit card information which I do but says it comes back as declined. Why would it try to pull funds for free app updates?
If you're positive the information is correct, ask the issuing bank why the transaction is being rejected.
You're getting this error because the store can not authorize the card with your bank. -
Has this happened to anyone? How can I get my access code or my money back? PLEASE help me, this is for my lil boy!
Is Settings > General > Restrictions > In-App Purchases: ON (green)?
Some In-App Purchases works only with credit card. -
Up to yesterday I was using my Apple ID on itunes and the app store. I have a valid credit card on file and $13.44USD store credit. Prior to 28th September 2012 I had $40.42USD store credit on my account. On the 28th September 2012, I subscribed to itunes match successfully. On the 30th September 2012 I purchased the video ' Take on Me ' for $1.99USD. Only yesterday the 1st October 2012, I used itunes match to update my music library. Today when I logged into my account there was NO $13.44USD showing up next to my Apple ID. And when I tried to download an app, I got a notification saying my Apple ID has been disabled. PLEASE HELP me. Apple disabled another ID sometime before that I have not been able to get reactivated. But I can't afford to lose this Apple ID because I use it ALL the time, plus I have itunes match with this Apple ID account. Please tell me what to do. How can I contact Apple directly???
<Emails Edited By Host>If changing your password does not solve then contact itunes support.
Click Support at the top of this page, then click the link under Contact Apple Support -
Charging my credit card not my itunes giftcard??
Not sure why this is happening, I'm brand new to Apple, just purchased an Iphone, so far I love it. I have downloaded a few free apps then yesterday my brother bought me an Itunes giftcard and I redeemed it under App Store>Featured>Scrolled down to the bottom and clicked redeem and entered code. It now shows a $15 dollar balance but when I just purchased my first $.99 app I see that it charged my credit card and not my giftcard. Not sure how to go about fixing this....
Thanks in advance.Hi epstein1,
If there appears there may be issues about how your gift credits are being applied in the iTunes Store, you may find the information in the following articles helpful:
How iTunes Store purchases are billed - Apple Support
See your purchase history in the iTunes Store - Apple Support
iTunes - Account & Billing - Apple Support
Regards,
- Brenden -
I live in Italy but am Australian and opened my itunes account with my Italian credit card and address, but that does not let me access itunes in any English country which is what I had wanted. Apple tell me I need to open separate accounts, complete with address and tel. Yesterday they told me I could do that with an itunes prepaid card but on the Aust itunes store the card was considered invalid (obviously because it is in Euro) Any suggestions? I am sure I am not the only person living in another country who needs access to itunes in their mother tongue......how backward is Apple!
To be able to download content from another country's store you need a valid billing address in that country, and be in that country when buying from it.
Apple can only sell content where the content provider's grant them licenses to do so, so if the music etc that you want to buy isn't available in the Italian store then it's because the provider's aren't letting Apple sell it there. Do you have access to other music purchase download sites which have the content that you want ?
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