Why is iTunes Match freezing at step 3 for over 24 hours?

I have subscribed and received confirmation of my subscription. I have tried three times to go through the three steps and am freezing up in step three for over 24 hours. There is no help shown any where. I am seeing many, many others with this problem but no solution. Is anyone from Apple out there? What am I and all other to do?

It's working for me (just tried it now) - it's showing that the status is currently green, but last night there were iCloud service issues. I have no idea why it's not working for you. It was a suggestion to restart the service, given the information at hand.
Other than restarting the Match process, my only other suggestions are ones I've mentioned here: https://discussions.apple.com/thread/3626829. Also, keep in mind that Apple tech support doesn't necessarily peruse these boards, it's a peer to peer service (I don't work for Apple - I'm a user just like you are). If you need to escalate, I would also suggest that you call Apple directly.

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Itunes Match Freezes On Step 3

I have just bought itunes match, and it is getting stuck on step 3 everytime. It says 1 of 63 items uploaded and stay's there, for ever. I have tried turning off my firewall/anti virus, I have deleted all the songs that said waiting etc. I know have no idea where or what these 63 items are as there is no status next to anything in my itunes. Everything either says matched, uploaded, ineligible or purchased. I cant find what is causing it to hang.

Still no joy on why this happens, and nearly a year on. Why don't this system work? Why are there so many people having problems with this crap yet no apple support or solution? I have today discovered a few more tracks that this happens to.
I have sat all day today importing some of my cd collection into iTunes. The tracks that stick on step 3 (18 in total) are say, one track from one cd, two from another and so on. All are with in match requirements/criteria as the other tracks from the same cd uploaded fine. I've had this problem before and it was track size etc, but not this time.
I have removed all 18 tracks and tried to do one track at a time. Every single one of the 18 causes match to freeze on step 3. And what's worse is when it does this, my broadband drops from 19.5mps to 1.56mps and slows the whole house down (well, two kids sat on Xbox live moaning like they just lost a limb or something).
I don't want to have to delete the odd tracks from albums etc just to make my iTunes work. It should just work. Skip the faulty tracks etc and/or notify me. Not just freeze and lock everything up, slowing down everything and saying 'sod it'. Or is 'sod it' apples attitude now they got all their money? It seems the same feeling is spreading across the board as more and more people are getting fed up with the apple 'way', product, no support, cost's and attitude etc etc. it's so frustrating :-(

Itunes match freezing at step one

I have had itunes match for a few years now.
Today I have been trying to update itunes match as I have a couple of new mp3s but it is freezing at step one. I have restarted numerous times both my imac and itunes itself but to no avail. I left it for about 6 hours and still frozen. Internet connection is working fine. The new songs I purchased off itunes on my iphone 5 have downloaded fine, but the new mp3s just wont upload. Stuck on step one.
Imac and Itunes have the latest update.

It's working for me (just tried it now) - it's showing that the status is currently green, but last night there were iCloud service issues. I have no idea why it's not working for you. It was a suggestion to restart the service, given the information at hand.
Other than restarting the Match process, my only other suggestions are ones I've mentioned here: https://discussions.apple.com/thread/3626829. Also, keep in mind that Apple tech support doesn't necessarily peruse these boards, it's a peer to peer service (I don't work for Apple - I'm a user just like you are). If you need to escalate, I would also suggest that you call Apple directly.

Itunes match freezes at step 3

It completes step #2 then starts step #3. It almost immediatley then goes back all the way to step #1.
It has done this about 10 times in a row. How do I get around this?

I went into View, View Options and added iCloud Status column.
I sorted by that and deleted all the ERROR and Ineligible Protected songs.
I stopped iTunes Match from the Store menu, Exited iTunes, ran Repair Permissions From Disk Utilities.
Started iTunes and Turned on iTunes Match from the Store Menu
Then the songs that were left started making upload progress.
The upload stalled near te end of te last upload, so I had to stop and exit, then restart the iTunes Match and it finally uploaded all and was Done.
I still have the problem where my iPad, when I try to enable iTunes Match, states that I am Not Subscribed.
Can you help witih this? I tried both Apple IDs.

ITunes match freezes in step 2

Just installed iTunes Match, but the synching doesn't go any further than number 385 or so. Restarted the computer, restarted iTunes, restarted synching, but nothing helps
I know I'm not the only person with this problem. Has anyone already solved the issue?

Guess what? Retried every day, and today it seems to work!

ITunes Match stop at step 3 on the same music.

My iTunes Match freezed at step 3 on the same music. I tried to stop and restart but it didn't change.

Start deleting songs from your library that require to be uploaded and each time you do an album update match and see if it goes further.
Be sure to check that box that also deletes it from the cloud also.
If it does not go any further move to the next album until you find the one that is holding it up.
I don't know any other way to tell you to do it.
Just start deleting songs that require you to upload until you find the right one.
At least you don't have 5,000 to check. You only have 700 or so.
If you had to delete them all and then re add them into your library it really isn't that many.

Itunes crashes when iTunes Match runs its Step 3 (not before) - any ideas why and how to fix it?

Every time iTunes runs the iTunes Match, when iTunes MAtch gets to Step 3 - iTunes stops working - ie crashes. Any idea why and how to fix it? The songs are still uploaded to iCloud etc... but it crashe iTunes every single time

I cannot explain the failure, but I can tell you that I have a string of approx. 24 emails with Apple and a combined 10hrs of talk time with Apple customer reps that tried helping me precisely for the issue that iTunes Match would crash at Step 3 without fail. Apple even logged my Console and I was talking to an engineer that literally wrote part of the code for iTunes Match (that was the fourth and last level of customer care I was escalated to). The poor man almost quite his job, and I just about demanded a refund for my $25, since iTunes Match simply wasn't working.
Then I studied at a friend's place, and I noticed that all of a sudden, while iTunes was running in the background, half my library was already uploaded and things were progressing smoothly. It turns out that it had something to do with my modem specifically, as I had already hooked up my computer straight to the modem, taking the router (TimeCapsule) out of the equation. Nothing worked. Firewalls were turned off, no AntiVirus existed, and Apple engineers tried everything possible, incl. remote access on my computer, to get this to work. Nothing worked as long as I was connected to a Motorola Surboard.
At every other network, wether at Starbucks, my university, or at friends places, however, iTunes Match worked flawlessly.
After some research online, it turnes out that a handful of people with Motorola Surrboard Xtreme cable modems had similar issues. Eversince, I simply use my neighbors wifi should I need to upload songs, and I have no issues. Oddly enough, matching (not uploading) works just fine with my Motorola.
Don't ask me how or why, I am interested in computers and work with them a lot, but I am no engineer. I can tell you that simple scientific method pinpointed to the modem, and I haven't had issues since then.

ITunes Match Crashing at Step 3 (won't upload)

I've been using iTunes Match for quite some time now but the last few weeks, maybe longer, it crashes at step 3 where it tries to upload anything that wasn't automatically matched. There are only 2 songs that it tries to upload, but each time it crashes. This is the error report:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.6.1.7
Application Timestamp:    4f71aced
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.17651
Fault Module Timestamp:    4e2111c0
Exception Code:    80000003
Exception Offset:    00033e2e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Faisane wrote:
First, important question: what is "that other thread" that you mention?
This thread: This solved my questionRe: iTunes Match Crashing at Step 3 (won't upload). Posted right above your previous post.
Faisane wrote:
so how do I remove that song without deleting it? (That was my question before -- sorry, I'm not trying to be willfully obtuse -- I just don't understand how to do it.)
If you know the one track that is causing a crash delete it from the iTunes library by highlighting it and typing Option+Delete on the keyboard. In the dialog choose the option to "keep files."
Faisane wrote:
Why do I have so many unmatched songs? Does changing the Album, Artist, Song information (which I often do because I don't really like the classical music descriptors automatically provided) make the title unmatchable?
Because the matching process is not 100% accurate; or you have an older mastering of an album that did match to what is in the store; or something in your library is not availble in the store. In short your library simply will not "match" 100%. There will be a percentage that must be uploaded.

Why does iTunes Match download songs that I skip?

I haven't seen this question posted yet, but feel free to direct me to any pertinent posts.
I've been using iTunes Match for the last couple days, and all in all I really enjoy the service. There is one issue that I've yet to see addressed on these boards yet though; why is iTunes Match downloading songs that I skip? I listen to all my music in random, so occasionally there will be a song I just don't want to hear at the moment. I assumed that if I don't listen to a song completely that it would not be downloaded to my device. Not true apparently. I was able to use about half a gig of data in a few hours just by skipping songs. Every song that was skipped, even if I didn't hear a single second of it, was downloaded (at an average size of 5-8 MB). I sincerely hope this is just a bug and not a 'feature'.
Any insight on this would be appreciated.

I have noticed this too. I filled up my phone VERY fast yesterday.
and deleting is not easy, lots of left swipe DELETE action, took a while.

Itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

You've tried tapping on the Collections button at the top of the bookshelf to see if they are in a different collection ? If not then do you have a copy of them in the Books part of your computer's iTunes library (though PDFs aren't iTunes purchases, if you've done 'transfer purchases' whilst they were on the iPad then they should have copied over) ?
ibooks and PDFs aren't included in a device's backup, so if they aren't in your computer's iTunes library and/or you don't have your own backup copy of them then they won't be on your computer (for info there isn't an iBooks app/program for a Mac or PC).

Why does iTunes Match cause iTunes to crash ?

Why does iTunes Match cause iTunes to crash ?

My problem is similar. It began right after I allowed an Adobe update to run. (Adobe Flash Player version 10.0.45.2 is recorded in my Registry.) Now every single website I try to open triggers a window (see below) and repeats many times.
It makes no difference whether I "Allow" or not. I think it runs this window for every flash object on that website. It is occurring while I enter this post!
It makes using the Internet MOST challenging. Surely this is causing major problems for everyone.
I have IE8 on Windows Vista.
Here's the text from the message:
"A website wants to open web content using this program on your computer.
This program will open outside of Protected Mode. Internet Explorer's Protected Mode helps protect your computer. If you do not trust this website, do not open this program.
Name: Adobe Flash Player
Publisher: Adobe Systems Incorporated
(Checkbox) Do not show me the warning for this program again.
buttons: Allow Do Not Allow"
Should I appeal to Microsoft or Adobe for a solution? Is is possible to install the previous version?
Thanks for any wisdom.

My iTunes Match automatically charged me for a second year when the first year finished. In spite of that, I have lost all of my playlists on my iPhone. How can I get them back?

My iTunes Match automatically charged me for a second year when the first year finished. In spite of that, I have lost all of my playlists on my iPhone. How can I get them back?

Hi,
No need to post three times!
Is iTunes Match still turned on on your iPhone? If not, you need to turn it back on.
If it is still on, go to settings, music app and turn off match- sign out of iTunes Store. Reboot iPhone, sign back into iTunes and turn on match. Poem music app. Does this help?
jim

Will iTunes Match scan my computer for audio files?

Will iTunes Match scan my computer for audio files or do the file need to be in iTunes?

Hi,
Track needs to be in your iTunes library.
Jim

ITunes Match stops after step 3

Hi,
I am not able to finish the iTunes Match workflow. Step 1 & 2 are going through successfully, but when it comes to step 3 (loading graphics and songs) it sometime is loading a few articles and then stops. The button on the bottom right corner change to "Start". when I start it again it shows the same behavior and I am not able to finishing the process.
Any help or hints would be highly appreciate
Johannes

I am having the same problem. I have 6000 songs that are waiting to be uploaded (they are all unprotected 256kbps AAC files). When iTunes Match reaches step 3, it seems to upload 1 or 2 songs and then stops. Sometimes it doesn't upload anything. What is going on?

ITunes match stuck on step 3, '1 of ...' forever!

I've been playing with this iTunes match fr three days now. I've stopped and started it 3 or 4 times, everytime because iTunes crashes. I started it once again this morning before work. When I got home it was stuck on 1 of 5400. All day! So I stopped it. Closed iTunes. Opened iTunes back up and started iTunes match again it's now 3 hours later and is still on step 3, 1 of 5400. What's up?!?

I had this problem too, and you've done all the right things.
After going all the way up the support chain with no success, I ultimately got it resolved very simply: by getting Apple's iTunes Store team to cancel the Match subscription and issue a refund so that I could purchase and start Match again from scratch.
When you do this, wait until your iTunes account shows the credit before purchasing and running Match again (just to be sure the entire cancellation process on the Apple side has completed).
It's so awesome to have it working perfectly.

Why is iTunes Match freezing at step 3 for over 24 hours?

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