Why is iTunes not letting me watch HD movies using my Macbook Pro Retina?
Please tell me this is a bug...if not this is quite utterly the most ******** thing ever.
I have a brand new MBP-R. I was trying to purchase an HD movie using iTunes and I keep getting a message stating that HD content cannot be played back on this computer stopping me from purchasing it and instead only alowing an SD version. I tried another post's suggestion to try changing the resolution to scaled; however, that didn't work. Any other ideas?
Funny how my about this mac is not displaying the year
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Thanks for the question. Based on the information you have provided, it sounds like you are experiencing issues with the SuperDrive on your MacBook Pro. The following resource provides some great troubleshooting information.
Apple Computers: Troubleshooting the slot-loading SuperDrive - Apple Support
http://support.apple.com/HT2801
While you should definitely give the entire article a read, I have highlighted a particular section that may resolve your issue:
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1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
4. Reset the System Management Controller (SMC).
5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
- OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
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6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Thanks,
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I hope this helps.
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I'd like to use the HDMI port. I am running Mountain Lion 10.8.4 (Latest Version).
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It sounds like you've already done most of the pertinent steps here:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
I would recommend going through once and trying anything you may have missed in the section "No video or no signal, image distortion, 'snow,' or flickering" and then follow these steps from the very bottom:
If you tried all of these steps for your display and the video issues persist, contact Apple technical support or take your Apple computer to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
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Take care,
- Ari -
HT3209 iTunes HD movies and Mac Book Pro Retina????
Why can't i buy HD movies for my macbook pro retina? get HD error message?
What country are you in? And what is this "HD error message" of which you speak?
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It's probably telling you that you need 1.5 more GB than you have available. Hook up your device to iTunes on the computer you sync with and do the update from there. OTA updates require a lot more memory than ones done via iTunes.
Cheers,
GB -
Every time I try to do anything on my safari it randomly opens new windows to what looks like fraud websites. Also it will not let me watch anything on Netflix. Please help!
You may have installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
Error 42110 appears and cannot watch a movie I pay for rental. I can see it is downloading, but as I click on it to watch it, the error appears and does not let me watch it.
what can I do to resolve it?Hello kmb_cb_lb
If you cannot get your rental to play, then report the issue to the iTunes Store to get it resolved or refunded.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
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If you mean that you aren't getting the reset link, then from the page that you posted from :
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
You can contact iTunes Support in your country via this page : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
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