Why is Itunes not recognizing my devices??
I updated my Itunes two days ago to iTunes 11.1.4 for Windows (64-bit). Now my itunes will not recognize my Ipad or Iphone 5. I have iOS 7.0.4.
I have Windows 8. My computer is a Dell. It is about six months old. I have two different cables, and tried both. It will import my photos, so I know my computer is seeing the two devices, but nothing beyond that. I tried uninstalling and reinstalling itunes. I have shut down and restarted multiple times. I checked and I do not have a driver issue on my computer. Everything worked just fine before I did the update....
I have tried everything I can think of. I tried to Bluetooth versus using the cord, but for some reason I am unable to do that so that is not an option.
HELP!!!
Hello, Angiinkc.
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes, I would recommend the steps in the article below. Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.
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