Why is itunes so hard to use - and why can't apple fix it?

why is itunes so hard to use - and why can't apple fix it
I dont know anybody who likes the way itunes works.'
This last version is beyond awful. It took an already hard to use program - but one that I had at least figured out and made it even harder.

Wendy,
If you are experiencing a particular problem, please post specifics, and most likely someone here will be able to help.

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