Why is iTunes store alway temporarily unavailable?

I decided to post my own question; maybe it will help.
I cannot download my old purchases. I continually get a message that the iTunes store is temporarily unavailable.
I have a new laptop. I have enabled itunes in the firewall settings, and checked diagnostics. Like some others I can see posting in here, when I run the itunes diagnostics, it tells me I'm not an admin, which is incorrect. Everything else seems ok, as far as I can tell.
One forum user says this is a known issue, but I don't see any posting to that effect by anyone at Apple.
Does anyone know how to contact Support with iTunes store issues?

Choose one that suits you:
they forgot to pay their electicity bill
someone tripped over the power cable and pulled the plug out
because someone wants to find out how many people don't understand the word temporarily
Since you don't tell us which country you're in, it's hard to say. But if I were to get that message when I tried getting into the Store (which I can at the time I'm writing this), then I would simply try again later. Even though "later" is an unspecified time -  to occur in the future, I would not try after two minutes.
If after 24 hours, the same problem occurs, don't give up.
If after three days, I might wonder if everyone had left the country and not included me.
I'm sure it will be available soon.

Similar Messages

  • I can log into my itunes account on my friends computer however for 3 months now she has been getting the following message "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later" Why is this?

    Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
    I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Hewlett-Packard hp workstation xw4200
    iTunes 11.1.1.11
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    VoiceOver Kit 1.4.2 (222093/222742)
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0012B4A009D5EBF0
    Current user is an administrator.
    The current local date and time is 2013-10-08 22:38:51.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA Quadro FX 540
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.1.11 is currently running.
    iTunesHelper 11.1.1.11 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:           {CF4127E8-FA53-4985-9CB6-F74A04C92757}
    Description:                 Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
    IP Address:                 10.0.0.1
    Subnet Mask:             255.255.255.0
    Default Gateway:       10.0.0.138
    DHCP Enabled:          Yes
    DHCP Server:             10.0.0.138
    Lease Obtained:         Tue Oct 08 22:19:05 2013
    Lease Expires:           Tue Oct 15 22:19:05 2013
    DNS Servers:              10.0.0.138
    Active Connection:    LAN Connection
    Connected:                  Yes
    Online:                          Yes
    Using Modem:            No
    Using LAN:                  Yes
    Using Proxy:               No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-10-08 22:21:42.

    Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?

  • TS3297 i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start

    i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start happening?

    I don't know - but I am having the same problem and have not had any useful help from Apple Support.  Everything they told be to do has been done and it hasn't fixed the problem.

  • We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.

    Please can someone help. I keep on getting this when I try and buy a song or upgrade my iPhone aps. I have got the latest iTunes on my 15" MacBook Pro with OS X 10.8.5 (12F37). Last week I changed my password on //appleid.apple.com I could the access my account in iTunes. I have tried to log on to my account / view my account in itunes / buy a song and tried upgrading my apps, but I can't do anything now. it is frustrating. Please, please, please can someone help. :-)

    Unsure if this will help anyone but I had the same problem with the message always coming up when I tried to login: "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
    What I couldn't understand was that I could log into iTunes online, but not through the iTunes app, becoming very frustrated I went to drastic measures to get everything working again - although I found this post after I had success.
    To add to the issue, my iPhone (4S - iOS7) was visible on iTunes (latest version), but some of my apps had failed to sync (showing grey on my iPhone and being unable to delete them), causing further issues and adding to my frustrations....which attributed to the drastic measures posted below.
    (You may want to try following the above posts before following my method)
    **** Apple support provided me with an email containing many links, all of which didn't really help me, but I'll post anyway, just incase they assist someone else:
    "Dear Luke,
    Thank you for writing to iTunes Store Customer Support, my name is Indra and I'll be assisting to you with your concern.
    I understand that you are unable to login to your iTunes store account and getting message that the iTunes Store is temporarily unavailable. I can imagine you must be eager to access your account and I will do my best to resolve this issue.
    Luke, as an advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
    I have verified that the iTunes Store is functioning and accepting connections. The issue could have been temporary, related to your internet connection, your local network, or your computer itself. If you’re still unable to connect, this article outlines some potential solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    These articles have helped other Windows users resolve connection issues:
    iTunes for Windows: iTunes Store connection troubleshooting
    http://support.apple.com/kb/HT1527
    iTunes for Windows: Could not establish a secure connection to the iTunes Store
    http://support.apple.com/kb/TS1470
    iTunes for Windows: can't access the Internet if proxy settings are incorrect
    http://support.apple.com/kb/TS1490
    iTunes: Troubleshooting security software issues
    http://support.apple.com/kb/TS3125
    Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:
    Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
    http://support.apple.com/kb/HT2292
    If the articles above don't help you connect to the iTunes Store, I suggest testing to see if this issue occurs while you are signed in to a new user account on your computer. To learn how to create a new user account in your version of Windows, please read the article below for your operating system:
    How to create and configure user accounts in Windows XP
    http://support.microsoft.com/kb/279783
    Windows Vista: Create a user account
    http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account
    Windows 7: Create a user account
    http://windows.microsoft.com/en-us/Windows7/Create-a-user-account
    Windows 8: Create a user account
    http://windows.microsoft.com/en-us/windows-8/create-user-account
    Once you are signed in to this new user account, open iTunes and try to connect to the iTunes Store. If you can connect without error, then you’ve identified that the issue is with the previous user account that you were using. You may want to consider adopting this new account as your user account and transferring your files from the old account to your new one.
    If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
    Contacting Apple for support and service
    http://support.apple.com/kb/HE57
    I hope that the information provided above is helpful.
    Thank you for contacting us and have a nice day!
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/"
    But if the above doesn't work for you then you can follow my method...in the end, I perfomed the following actions which did work:
    1).  Uninstalled iTunes from my computer (via Control Panel > Programs & Features)
    2).  Located the iTunes folder containing media, Previous Libraries etc (normally located under your Music folder) and simply moved it to my desktop. (can't afford to delete)
    3). Downloaded iTunes.
    4). Plugged my iPhone into my laptop and moved all contents across to my desktop (photo's).
    5). Restored my iPhone erasing ALL data (extreme but desperate measures were required) - you may want to back it up, but I personally didn't have anything that I couldn't afford to loose on it.
    6). Set-up my iPhone (set language etc...) including iCloud, but did not plug it into my laptop.
    7). Chose the following iPhone settings>   
              > iCloud - Contacts turned off
              > Mail, Contacts, Calendars - iCloud Contacts turned off (same end result)
              > iTunes & App Store - made sure I was logged in via Apple ID.
    7). Closed Outlook.
    8). Re-installed iTunes, saving it on the C:> default location.
    9). Followed the normal iTunes install prompts, setting it up as new. (making sure I had NO apps or music - clean slate)
    10). Plugged my iPhone into my laptop, waiting for it to appear as it normally does.
    11). Checked for iOS updates and iTunes updates (all good)
    12). Checked Sync Contacts with Outlook (opening Outlook at the same time) - Calendars I left to the iCloud
    13). APPLY....once sync finally completed (this time SUCCESSFUL) I was able to click iTunes Store and LOG IN.....finally!
    I probably didn't have to perform all 13 steps, but that's exactly what I did to get everything working again!
    There is probably someone out there who will be able to explain why I couldn't login to iTunes, why many of my apps didn't load onto my iPhone correctly, why everything failed to sync and probably able to shorten the above 13 steps to a quick fix.... but for now, everything is finally working and my 48hrs of frustration has come to an stress free end!

  • SOLUTION - iTunes Store is temporarily unavailable. Please try again later.

    I have had this problem three times in the past few months. I think I've found a solution. (I just posted this solution on a question in the iTunes for Windows forum, but I think there needs to be a thread here for users with an Apple TV.)
    The first time I spent over a week emailing back and forth to Apple Support with no fix. Nothing they tried seemed to work. They tried to tell me it was my Mac or my Apple TV, but I was always able to purchase and download iPhone Apps, songs, and podcasts. The trouble was when I tried to download App updates and TV show Season Passes purchased on my Apple TV. Once the problem started, I would always get the "The iTunes Store is temporarily unavailable. Please try again later" error. The Apple TV would give a similar error message.
    I knew I had a few iPhone App updates available, but I couldn't download them in iTunes. I made sure all of the Apps with available updates were installed on my iPhone, then downloaded the updates through the App Store app on the phone. This cleared the download queue of any App updates. At this point all I had was TV shows. Within 24 hours the Apple TV was able to begin downloading the episodes.
    The first time I tried this I couldn't be sure that my solution was the actual fix, since there was almost a day between what I did and when the Apple TV began to download TV shows. But, I have since had the same exact trouble two more times and each time I have used this method with successful results.
    So, here's the steps to follow:
    1. Sync your iPhone or iPod touch and make sure all apps with available updates are on the phone/touch. Using iTunes, you may have to install apps that are not currently on the device (but are in your iTunes Applications list).
    2. Using the App Store app on the phone/touch, download and install all updates. Restart the device and sync again to iTunes. This will tell iTunes to stop looking for the app updates in the iTunes Store.
    3. Hopefully, within 24 hours your downloads will resume normally.
    As I said, this has worked for me every time, but it doesn't work immediately. Give it a day and you should see results. I noticed this problem again just this morning, so I tried these steps during my lunch break and now, six hours later, my Apple TV just downloaded the latest episodes of Top Gear, ATHF, and Breaking Bad.
    Good luck!

    There are a lot of similar posts from other people reporting the same problem, Apple need to fix something on their end : https://www.apple.com/support/systemstatus/

  • "The iTunes store is temporarily unavailable. Please try again later."

    We got the "The iTunes store is temporarily unavailable. Please try again later." error after purchasing the movie "Tammy".
    Tech support thought we had a connection issue with our Apple TV because we could watch this movie from our computer; that did not make sense really because all the other movies we purchased in the past still worked and we could watch previews for others. This process with tech support took a long time...in the process we reset the Apple TV and a bunch of other things. We finally gave up and watched in on our 27" iMac.
    I do not know how apple security filters on Apple TV, but the Apple TV had been set-up with the original defaults for years.  I clicked on the security and put in a password because that is the only way I could changed the content filter from "PG".  I changed the content filter and restarted Apple TV and I was able to play "Tammy" which was rated "R".  I'm not sure if this was a coincidence, and I do not know why I was able to purchase a movie that I would not be able to play.  Maybe the purchase was allowed by iTunes at the time because they are not checked because the content can be played from other devices like my computer, and the restriction was on Apple TV, but then again, the "PG" filter on Apple TV should have prevented me from viewing to purchase the movie in the first place. Anyway the content filter has been changed and we can watch "Tammy" on our TV.
    Just Sharing...

    Yes, it does sound like software on your comptuer may be preventing you from accessing the iTunes Store. You may want to try using MSCONFIG to determine what software is conflicting. The process is not difficult, although it is a little time consuming. Here's how:
    Using MSCONFIG to troubleshoot conflicts in Windows XP
    Hope that helps!
    iMac   Mac OS X (10.4.9)  

  • HELP---itunes store is temporarily unavailable. Please try again later...

    I purchased a video that I was not able to download completely. When I got back online to finish downloading, this is the error I continue to get...
    itunes store is temporarily unavailable. Please try again later...
    anyone have any suggestions. Thanks.

    Arman Hambardzumyan wrote:
    hackers overwhelm the server with meaningless requests??. it's true?
    Sorry, no one here will know why there are issues. All we do know is that we can not fix it from here.

  • HT1918 the itunes store is temporarily unavailable is a message iget everytime i try to use itunes

    the itunes store is temporarily unavailable is a message iget everytime i try to use itunes

    IIf you have updated any of your devices iTunes store will be unavailable for the time being. The new App for the Iwatch is being pushed out to all devices so this is probably why no access.

  • Keep having isues trying to download music...Message states we could not complete Itunes Store request. The Itunes store is temporarily unavailable Please try again later. It has now been 3 days. Anybody know what the fix is..Cheers

    Keep having isues trying to download music...Message states we could not complete Itunes Store request. The Itunes store is temporarily unavailable Please try again later. It has now been 3 days. Anybody know what the fix is..Cheers

    Hi, bradley158. 
    Thank you for visiting Apple Support Communities. 
    Here are a the best troubleshooting articles when experiencing issues download content from the iTunes Store. 
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Cheers,
    Jason H. 

  • I have windows xp and I keep getting the iTunes store is temporarily unavailable.  Please try again later. Some please help?

    I've tried everything and still can't get my ITunes to work
    Please help
    Thanks

    Hello dproctor4,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Best of luck,
    Mario

  • TS1368 what is the problem if the message ,We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later is shown

    what is the problem if the message -We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later is shown

    The store isn't unavailable, I can login via my iPhone and iPad but not via iTunes on my Windows PC. I've had this problem all weekend and still getting it today.  I'm running the latest version of iTunes, I've uninstalled and reinstalled Safari as someone on another site suggested, no difference. I have all the latest Windows updates.
    Lots of people seem to have had this problem in the past but I'm struggling to find a solution which worked for them.
    Anyone have any ideas please?
    Thanks.

  • TS1424 The iTunes store is temporarily unavailable. Please try again later.

    I can't to login to my account via iTunes on my PC.  When I enter the apple id and password, I get an error that says "The iTunes store is temporarily unavailable. Please try again later."  If I purposely enter a wrong password, iTunes will recognize the password as wrong.  If I try a different apple id and password they will work.  I only get this error when I try to use use the one apple id and the correct password.  I can access the account via the apple id web page and on my ipad and ipod as well.  This appears to be an account issue not a computer issue.  I have tried to log in with the apple id on itunes I have on another computer and I get the same error.  Has anyone seen this?

    Found solution in another post.  https://discussions.apple.com/message/23176442#23176442

  • TS3297 "itunes store is temporarily unavailable.  please try again later"  I have gotton this erroe since yesterday and no matter what steps I follow, same error shows up.  what to do ???????

    "Itunes store is temporarily unavailable.  Please try agin later"  This is all I am getting since yesterday.  All I am trying to do is buy a song.  Tried different stops to no avail. 

    Hello fedupwiththisgovno,
    I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
    If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following article:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • 72hrs... "iTunes Store is temporarily unavailable. Please try again later"

    From Bangkok. In what seems common issue but with a new flavor, I've been unable to access the iTunes store for now over 3 days. The message I get says: "iTunes could not connect to the iTunes Store. The iTunes Store is temporarily unavailable. Please try again later." Any ideas?

    Error Moessage:
    'iTunes could not connect to the iTunes Store. The iTunes Store is temporarily unavailable. Please try again later.'
    I have had this meesage to 3 days now on my laptop and my desktop. I am running XP Service Pack 2 on both computers. The desktop has never connected to the store. I can connect with my computer through a wireless network at friends house, but when I use a cable at my home it gives me the error. Can you please explain and help. I have tried every solution on the Apple support website and nothing so far. I have only had the Ipod for 5 days. Oh, today I took it to a friends and connected to the store, but 10 minutes later I cam home and it would not connect through my broadband. I have deleted and created new connections already.
    Swanson.

  • TS1424 itunes store is temporarily unavailable. please try again later

    itunes store is temporarily unavailable. please try again later

    Update on my previous post.
    iTunes showed I was logged in, displaying my Apple ID on the screen (left bar where it normally is) but I couldn't access my account, with the same error message coming up again!  (seriously this is total BS)
    I deleted EVERYTHING under
    C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes
    or YourUserName\AppData\Roaming\Apple Computer\iTunes
    Some people have had success only deleting everything in the cookies folder
    C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies
    Thank you LadyBytes

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