Why is iTunes Store not allowing me to report problems w/ one of my downloads?

Am using Internet Explorer v11.0.9600.16428 On Windows 7 PRO w/ iTunes v11.3.1.8. As far as I know, these are the latest versions of both those programs.
Why is iTunes Store not allowing me to report problems w/ one of my downloads?

Clyde --
I don't have a problem viewing my purchase history. I have a problem getting support pages to work. Every time I go to get support, ie: reporting a problem with a downloaded song, my Internet Explorer 11 displays a message from the iTunes website that says I much have the latest version of Mozila, Firefox or Internet Explorer to use the support pages. Having met these requirements, why no can use support pages?

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Why is iTunes Store not allowing me to report problems w/ one of my downloads?

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