Why is live chat closed during stated open times?
I tried asking a question in this forum yesterday. No reply. Today I asked why the live chat is closed during posted open times. I am so frustrated that I don't know what to do. The suggested answers to this question didn't even come close to answering it and yesterday the same problem occurred with my original question about mail attachments. Is there some way to talk with a live person either through email, chat, or phone? Please help
I understand about the volunteers, but what about my original question concerning my inability to add an attachment from my Mac documents to an email? I still don't know what the problem is or how to fix it. When I follow the directions on doing an attachment, my entire computer freezes up to the point of having to unplug it and start over. Not a good solution to a frozen computer, and even as computer illiterate as I am, I know this is not a good way to go. I also cannot resume downloading Firefox 3.6.13. I get absolutely nothing when I try except another issue with a frozen computer.
Similar Messages
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Why is live chat down? "all agents unavailable" and site asks me to sign in even
though I am signed in. Where is Customer Service tonight?
Thank you Zabeth for taking the time to look at my spry menu problem.
Under your guidance, I did the following:
I corrected the image links
I removed the PHP box as I did not really need it and don't remember why I put it in there in the first place!
However, my spry menu was still neither working when tested locally nor after being uploaded onto my server.
So:
I went back to your advice and noted what you said about the AP Divs and noted there was one containing the 2nd logo at the top of the page very close to the spry menu bar. Bearing in mind about what you said about AP Divs being tricky, I decided to move my spry menu away from the AP Div. To do this, I created a 1 row 1 column table and cut my spry menu and pasted it into this new table. This for some reason, made the spry menu work again! I have tested this locally as well as on the server and it seems to be working as follows: http://www.studentshub.co.uk/
Many thanks for your advice Zabeth.
You will note that mouse over the spry menu seems to trigger the drop down behaviour a little slow though. -
Please can someone advise how I can actually speak to someone from Skype? I have tried to use the live chat feature a good dozen times and continually get a message saying that my chat session has opened in another window (which it has not).
I'm using a mac with chrome browser.
Thanks in advanceThis is really poor customer experience.
I went to this Skype help support page - https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund?q=refund
It asks me to go to https://support.skype.com/support_selection for live chat.
When I open this page, it redirects me to http://support.microsoft.com/error?httpCode=403&errorCode=
I have ensured the JavaScript is enabled, pop-up are enabled.
Tried in 3 different browsers on 2 different machines.
Still not working.
Anyone can shed any light on this? -
Question about Cisco Tec support Rep Live chat issue .
Hello guys, I recently just tried to do a session of live tech support on cisco web site about a issue trying to get my router to change the speed of the wireless connection from 54mbps to the potiental maxium of 300mbps. Well This is my second time using the live chat feature and the 2nd time, the guy was asking for my router name and passowrd. I didnt feel to comformtable doing that since my first time using the live chat , the tech guy didnt ask for my operating system, or my passowrds or anything of that nature? Is that normal for a live chat guy to do that? I figured hes was trying to do a remoate access to my computer and I was thinking, they probably dont do that for free especially over a live chat. Anyeone thoughts or am i being over crictical. thanks
if you are not comfortable then dont give them the info.
i have not had a reason to ask then to do this, however back in the day i had a sony live rep (we were on the phone too) remote into my router to allow me to setup my sony base station (think slingbox but its made by sony) so i could get it to work when away form the home. this was a few years ago so it happens today. some businesses/stores even offer it as a solution. so dont freak out that they asked you that. dell does this for example...
give them a call and have them on the phone with you instead.just have them give you the directions on what to do.... if not, come here and ask the questions... -
Restore To new hard drive from time capsule stalls at opening time mach
I installed new hard drive on 2008 imac that had mavericks. When boot command R to restore from time capsule the process finds the time machine disk but then gets stuck during the "opening time machine backup" step. Does this mean my time machine backup is corrupted? Ive tried 3 times with same result. Any ideas on what else i can try? Could i use migration assistant to recover pieces?
Ok first you give the information that you have a 2008 iMac with Iphone operating system of IOS-7.. What is on the iMac. If you don't have OSX 10.6.8 You cant Install Mavericks. So tell us what you have and then we can help.
Don -
Live chat is said to be open 2-4 Thursday. It's 3:20! What's with that?
When is live chat? It's Thursday at 3:30 and I have monitored it for the last hour and a half and it has remained closed. Better still how can I stop "scores.htm" continuously downloading when I access Google home page with the sports scores gadget part of my profile?
== This happened ==
Every time Firefox opened
== Today Thursday July 15, 3:30 pm,You are to be open til noon time pacific time. It is 10:24 why are you closed. I need to reinstall Mozilla firefox, I need it for my online schooling. What happened is that when I did the update firefox 4 it disabled my nortons. So I have my nortons back, and they said they will notify me when I can get firefox 4. In the mean time I need to get firefox 3.6 back on my computer and tried everything but it doesn't work. I need this for my classes. I need help now.
Phoebe Rodriguez -
I had a live chat with an adobe person to help me to download again my Creative Suite 2 Premium, which I did, and now my serial number seems to not be any good. Why, what do I do now?
CS2 (and earlier) Activation Server replacement software
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup -
How to keep live chat window from minimizing and stay open while browsing on tab
while using a live chat window and trying to also access information on the same tab I have it open in or any other tab, the chat window minimizes to the tray and does not reopen automatically. To open you must re access it from the tray and as soon as you search elsewhere for info, it minimizes again! Very annoying when trying to troubleshoot and get help through a chat window. I want the window to stay open so I can access the information I need and chat at the same time.
When you say chat minimizes to the tray, do you mean the Windows "notification area" or "system tray" down on the Taskbar, or a tray within Firefox itself, for example, created by an add-on and positioned on the Add-on bar (which is a feature which can be added by an add-on)?
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When can I use live chat. it always is closed
I need to talk to someone on live chat but it is always closed
The Live Chat is on hiatus.
https://support.mozilla.org/en-US/forums/contributors/708046?last=44285 -
Why do add live chat to website and how much beneficial it?
I have eCommerce website and want to add live chat feature for online customer support, kindly suggest me best live chat software and also describe how much beneficial it.
''locking as a duplicate of https://support.mozilla.org/en-US/questions/1013488''
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AIR app on Android for live chat crashes
No matter which streaming server I use, I regularly have a crash. My scenario is:
One side is on browser on PC, the other side is on android air app. Application is receiving a live stream and publishing a live stream at the same time, using two different Netstreams. Half of the time the application crashes. Crashes are rearly occuring during chat, but most of the time after a chat session is ended, and some time after netstreams are closed. There is no exceptions.
If I run the same AIR application on Windows Desktop, no problem occurs.
My application also records video and views recorded video. No problem occurs there. So, play("recorded.flv") and publish("someFLV", "record") has no problems.
When it comes to live streaming, problem occurs.
I use netstream.buffer = 0 for publishing live content, and netstream.buffer with its default value for playing live content.
When chat ends, I detach camera and microphone from netstream, remove eventlisteners from netstream, remove camera from Video object, set microphone and camera to null.
I tried closing and not closing netstreams, but nothing changed.
I tried sound only and video only streams on both sides, but nothing changed.
I compiled with AIR on Android 2.6 and 3.0, but nothing changed.
I tried compiling with Flash Builder Burrito and Flash Builder 4.5, but nothing changed.
I investigated Android adb logcats, but nothing useful is traced.
Application just crashes without any message or warning.
Is there a bug for playing and receiving live content at the same time on AIR on Android?For those who are interested in this crash, I'll give a few more experiments and hope for an answer.
I investigated a few adb logcat deeper and noticed something about AIR runtime:
1. The crash does not happen all time, but randomly. Followings will explain the reason.
2. If I try sound-only streams, and if app crashes after disposing resources, logcat has messages related to Android microphone. After painful research, I found that logs mean: "someone requested microphone data, but it didn't consume microphone data fast enough."
3. If I try video-only streams, and if app crashes after disposing resources, logcat has messages related to Android camera. After painful research, I found that logs mean: "someone requested camera data, but it didn't consume microphone data fast enough."
So, maybe, only maybe, because AIR doesn not support multi-threading, when we dispose a microphone or a netstream, AIR stops receiving microphone data immediately, but until our calling function ends its execution, AIR does not notify Android OS about dispose. So, in Android's point of view, it sends microphone data but nobody consumes that data, thus nobody empties Android's buffer. Hence Android OS thinks that something is wrong and kills AIR application. That may explain why we get crash randomly: If Android's microphone, or camera, buffer is nearly empty when we dispose, buffer is not get filled until we fully dispose resources and everything is fine. But if the buffer is nearly full when we call dispose, buffer gets filled to its maximum until we finish our disposing and Android OS suspects about buffer and AIR app is killed with a signal 11, a segmentation fault.
This is only a theory, and I found one evidence that supports the theory: Android developers are suggested not to use camera and microphone resources directly. Instead, they are advised to create another thread to consume camera and microphone and use that thread for their needs. That is impossible in AIR as AIR don't have multi-threading.
Well, is there anybody now who has an idea? -
My Verizon "Live Chat" help, still no option
I have scoured the FAQ's and looked through the forums for this. Most recent I came across was from last year, which asked what I was also wondering, how do you access Live Chat from your My Verizon page, and why is there no option or button to click to simply bring up the Live Chat so we can ask a question quickly without having to go through all the wasted **bleep** of calling and working through all the automated crap.
Several people had asked this on the same post, and they got 1 legitimate answer from a Verizon Rep/Moderator stating that they know it was something customers had been wanting and asking about, and that Verizon was looking into getting the issue fixed, so we could access a Live Chat person when needed.
Well, currently, all I still see is the occasional pop up for Live Chat help once in a blue moon, that's it. Here we are over a year later from the post I read which was answered by a Verizon Rep/Moderator, and still, no fix, no option anywhere on the Verizon Home Page, no option anywhere on our My Verizon page, NO WHERE in the Customer Support COntact section to contact any Live Chat.
What's the deal here Verizon? Over a year later, and you still haven't fixed this so we, as your customers, can readily and easily access a Live Chat person when needed? Instead we need to hope a pop up shows to access it, or go through all the automated **bleep** on the phone. Personally, if I have a quick simple question, and I can't find an answer in the Community forums, I would much rather ask a Live Chat Rep quick, rather than waste 10 or 15 minutes on the phone, to ask a 10 second question.
It's ridiculous, and I am getting very disappointed with how Verizon is handling this. This feature could really simplify things for all of us, and maybe for you also.
Don't you think it's about time you dealt with this and added the feature for us to access a Live Chat Rep easily, when we need too? It's been well over a year since I read the reply I found, seriously, I think that is more than enough time for your programmers to add this to the site.Thanks for the replies guys. For the life of me though I can never find ANY links for Live Chat Help. The day I posted the OP, I had just had a Live Chat pop up, and closed it because at the moment I didn't need assistance. But it wasn't maybe 10 minutes later I did have a question, and I scoured the ENTIRE site, and found absolutely no way to get Live Chat. So if you say it is there, I must just have some awful timing, or terrible luck with it.
Seems extremely silly that it would only show up here and there if they do offer regular Live Help. It should be an easy help feature to find at any time. Not here and there when they supposedly have someone answering the Live Chat. After all, they are paid Reps who are supposed to answer questions when needed.
Just a few minutes ago, when I came on to the site, the Live Chat pop up came up for me again. Here it is not much later and it shows me no where to click to bring it back up. The way I see it, is if they are going to offer Live Chat Help for people, so we don't have to spend 10 minutes going through the automated phone crap to ask a question that might take 30 seconds to answer, then they either need to add a permanent link in the Support section for it for people to be able to readily speak to someone if needed, or just do away with it period. Makes absolutely NO sense to ffer it as basically a "part time" service. I've worked many years in Customer service for Best Buy, Sprint PCS, to name a couple helping people with rebates, account questions, payments, etc., and never did we have some silly "part time" option for people to use.
If you are going to offer the service, to make it easier for people to get assistance, then get on the ball and into the 21st century, and make sure the service is readily available. Multitasking is a way of live for any Customer Service Rep, and there's no reason why all their Reps shouldn't have the option to assist via Live Chat when needed.
Just my opinion though.
Again, thanks for the replies. Appreciate it. -
My IPad cannot download live Tv from skygo. I have no problem with my lap top so I assume the broad band is okay. Can anybody suggest why the live streaming will not work on my iPad .
Are you using the Sky Go app to try and watch it ? If so are you logged in with your Sky account ?
If you are using the app then you could try closing the app completely and see if it works when you re-open it : from the home screen (i.e. not with Sky Go 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Sky Go app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
Live Chat Transcript: Yvette Nicole Brown (Shirley) from NBC's Community
Transcript for Chat: 'Live Chat: Yvette Nicole Brown (Shirley) from NBC's Community', Thu May 17 21:24:22 CDT 2012
9:19 PM YvetteNBrown: Hey Guys! Welcome to the chat! Let's get to some questions!!!
9:20 PM Guest-13: Yvette! This is fantastic! I just watched all 3 episodes (central time) and also chatted with Gillian! Who is the hardest to do scense with due to so much laughter??
9:20 PM YvetteNBrown: To Guest-13 Donald Glover is NOTORIOUSLY hard to be in scenes with he cracks us up!
9:21 PM Guest-27: What has been your favourite episodes to shoot and also to watch?
9:21 PM YvetteNBrown: The Law and order is my fav to watch. Flashback favorite to shoot
9:21 PM Guest-8: How did you first find out about Community (like how did you first find out about auditions for it?)! Aso you are the best...and so is Community!
9:22 PM YvetteNBrown: My agent sent me an audition notice and I went in THREE times before I was cast!
9:22 PM Guest-66: So... how about Joel in that rock magician costume...? ;D
9:23 PM YvetteNBrown: I loved Joel in that mascara and eyeliner… I told him it was sexy! Apologies to his wife!
9:23 PM Guest-89: You're my absolute favourite in the show! What were your first thoughts on the whole concept when you first heard/saw it?
9:23 PM YvetteNBrown: Thank you! I thought it was really a great script and was hoping and praying I'd get to be a part!
9:24 PM Guest-87: Yvette, do you know what the plan for next semester is?
9:24 PM YvetteNBrown: We don't know yet. We won't find out until late July when we get that script!
9:24 PM Guest-28: How much time did it take to film season 3?
9:24 PM YvetteNBrown: We filmed season three from late July until late February. 80 hour weeks… yikers!
9:24 PM Guest-105: Who's your favorite cast member?
9:25 PM YvetteNBrown: No matter who you ask this question to in the cast the answer will undoubtedly be Danny Pudi! He's the BEST
9:26 PM Guest-18: Totally loving the shows right now!!!!! Love hearing you sing. Do you guys ever randomly sing when waiting to shoot?
9:25 PM YvetteNBrown: To Guest-18 We sing all the time! We make up songs that only make us laugh. If you heard them you would find us all very strange!
9:26 PM Guest-127: i love you ms, Shirley u the best
9:26 PM YvetteNBrown: To Guest-127 I love you back! And you can call me Yvette. It's okay!
9:26 PM Guest-42: If you could be any other character in the show, who would you be?
9:26 PM YvetteNBrown: I think I would be Senor Chang or Dean Pelton. They seem to have the most fun!
9:27 PM Guest-132: Since its community college and thats usually over in 2 years. Will you guys ever graduate?
9:28 PM YvetteNBrown: I now folks who go to community college long after two years so we could be at Greendale FOREVER! Leonard and Pierce surely have been
9:28 PM Guest-19: After watching the finale, it seems as if the finale was meant to act as a series finale if the show was not renewed. What were the emotions like on set while filming that episode?
9:28 PM YvetteNBrown: It was a bit bittersweet. We had faith we'd be back but we were gratified in knowing that even if we weren't Dan and the writers had given us a fitting finale.
9:29 PM Guest-122: Hey Yvette, @GREENDALE_LOVE from Twitter here. Thank you so much for your amazingness to us fans. How the heck do you ever manage your Twitter account??? We're always bugging you
9:29 PM YvetteNBrown: LOL! You guys are great! For all of your loveliness there's only one or two bad apples and as you now if you follow my feed, they're politely reprimanded and blocked and kindness is restored!
9:29 PM Guest-112: I heard you once had a contract w/Motown. Do you ever think about going back to singing?
9:30 PM YvetteNBrown: I think about it sometimes. But my motown/Biv 10 days were back when I was a teenager. If the right opportunity came about I'd sing a little ditty or two. Until then singing as SHirley is enough for me!
9:30 PM Guest-69: How excited are you about the 13 episodes NBC ordered for the fall?? When I found it was like a really early Christmas gift!
9:31 PM YvetteNBrown: We were OVERJOYED! It was Christmas for us too! And we're really excited about the move to Friday's. It's a more relaxing time slot over there! LOL!
9:31 PM Guest-79: Hi Yvette!! I own Season 1&2 on DVD and all the commentary and special features are hilarious. I love that you guys include that stuff. When does Season 3 come out??
9:32 PM YvetteNBrown: Thanks! We have a great time doing the commentaries! Season 3 will be out later this summer! And you can pre-order it on BestBuy.com…the wording may be weird but the link works! Also seasons 1 & 2 are on sale right now! Gotta love Best Buy!!!
9:33 PM Jason-BBY: You can preorder Season 3 now at http://bit.ly/CommunitySeason3
9:33 PM Guest-149: I've always thought Shirley was just a great character, but in season 3 she has been especially awesome! Are there any Shirley moments or episodes that you would classify as your favorite? Lame question, I know, but it's what I thought of. Thanks for being so awesome and you and all the cast are definitely role models to me! Keep being great.
9:34 PM YvetteNBrown: Not lame at all! I love EVERY opportunity to work with Malcolm-Jamal Warner and also working with Joel McHale! I also enjoy delving into Shirley's darker side. She's fiesty… and SCARY!
9:34 PM Guest-94: Thanks for taking the time to do this, Yvette! We're all really excited that Community has been renewed for a fourth season, but are you at all worried that it won't get a back 9 episodes?
9:36 PM YvetteNBrown: Guest -94… stay in the moment! 13 episodes is great! let's rejoice in that. If the back 9 is meant to be, it will be. Lots of viewers and high ratings will assure it, though… so Communies/Human Beings… tell two friends about the move to Friday at 8:30 in the fall, will ya?
9:35 PM Guest-42: I find that I keep saying "That's nice!" like Shirley -- have you picked up any of your character's mannerisms/sayings?
9:35 PM YvetteNBrown: LOL! "That's Nice" is actually a Yvette saying. I ad-libbed it in the pilot as Shirley and it sorta stuck. So I'd say yes… sorta? To that question.
9:36 PM Guest-30: Who's the wildest on set?
9:37 PM YvetteNBrown: Donald Glover, HANDS DOWN!!!
9:37 PM Guest-132: I love bestbuy! How often do you go to bestbuy & What's your favorite section to browse in Best Buy?
9:37 PM YvetteNBrown: I go to Best Buy all the time! I just bought a fridge and TV there… on triple points weekend! SCORE!!!
9:37 PM Guest-124: Community is now known worldwide. How do you feel about that? (kisses from Brazil, by the way)
9:38 PM YvetteNBrown: Kisses TO Brazil! I think it's awesome! I hope to visit some of the other countries "Community" is playing in someday!
9:38 PM Guest-102: Hi Yvette, thanks so much for what you do! That finale was excellent. What other projects are you working on right now? Anything in the works for the future with Dan Harmon or the other cast members of Community?
9:39 PM YvetteNBrown: Thanks so much! I just finished working on the "Percy Jackson" sequel! Which was Awesome! And I still do a voice on the "Pound Puppies" Cartoon on the Hub network! Listing everyone else's projects would be TOO lengthy! They're all even more busy than me! Talented folks!!
9:39 PM Guest-63: Yvette, how do you get into character? Do you do anything in particular?
9:40 PM YvetteNBrown: I think of my mom and Miss Piggy because those are the two folks I patterned Shirley's voice and/or mannerisms after. I think I owe them both money now!
Guest-205: Hello, you were so amazing in tonight's episodes! The last one brought tears to my eyes! I was wondering, with which member of the cast do you have the most fun working in scenes?
YvetteNBrown: I love them all for different reasons. Gillian (Stink) because she's SO present. She's a very generous actor. Ali because she's just so good at everything. Danny because he's pure love. Donald, Ken & Jim because they're pure fun and Joel because of our awesome sexual chemistry! LOL! Oh, and Chevy because he's a legend.
Guest-146: Does the cast improv any lines? If so who's do you like the most? Great job this season! Season 3 is my favorite.
YvetteNBrown: We all improv from time to time. But Donald's make it in the show most often… followed by maybe Jim's.
Guest-196: The show does many parodies of famous movies and TV shows. What favorite movie/TV would you like to parody next season?
YvetteNBrown: I'd LOVE a muppets parody!
Guest-180: Do you know when you start filming season 4? I love the show! And Shirley!
YvetteNBrown: If things are the same as the previous three seasons, we should go back to begin season four the last week of July.
Guest-122: What has been your favorite episode of Community so far?
YvetteNBrown: Law and Order
renanwho: Hey Yvette! You're doing an amazing job on Community. I also loved you on Drake & Josh! Do you listen to Childish Gambino? If you do, what's your favorite song? Love from Brazil.
YvetteNBrown: Of course! Be Alone and any other song where Donald sings in falsetto. It's dreamy!
Guest-13: I just want to say thanks for following a journey that led you to be part of such a brilliant piece of work Community brings so much laughter into my life. You are amazing. Shirley is such a great character, and you bring so much lovely spirit to her. (We chatted a tiny bit previously about the group I started on Facebook "Keep Community on NBC") LOVE you guys! You are Streets Ahead in my book. -Korrie
YvetteNBrown: Thanks Korrie! xoxo
Guest-87: Yvette, how do you feel about those Jeff/Shirey shippers?
YvetteNBrown: I think it's hilarious and never going to happen! LOL!
YvetteNBrown: Although that Joel is super cute and charming.
Guest-70: Why do you think it was important to do a Musical for this season's Christmas episode? What was it like to work on it?
YvetteNBrown: I think it was just something fun to do and Christmas was the best time. I think it was the goal of the writers to do "Glee" type episode at some point and season 3 was it! And we all had a ball filming it! everything was so festive
Guest-205: If you could be on any other TV show, currently airing or long gone, which would you pick?
YvetteNBrown: That's easy… Cosby Show!
Guest-276: Hey Yvette you are a Christian woman like Shirley
YvetteNBrown: Yes, i am! Hopefully a bit less judgmental, though.
Guest-132: To piggyback off of Guest 42's question. Have you picked up on any of your costars mannerisms/sayings? If so who & what?
YvetteNBrown: I've started using chapstick and that's Danny's FAVORITE thing in the world next to his family.
Guest-146: I have to ask...do the ladies in the cast enjoy it when joel takes off his shirt? Or is it just me?
YvetteNBrown: Yes, we ladies enjoy it. And some of the guys do too, I suspect!
Guest-258: Do you have any awesome plans for the off season?
YvetteNBrown: I'm an awesome sleeper! So I look forward to sleeping a LOT!
Guest-253: I'm sorry for not joining the chat earlier, I've been crying a lot thanks to the finale. How was shooting it, Yvette? Was it as emotional to you as it was for us? Hugs from Venezuela!
YvetteNBrown: Hello to Venezuela! I hope those were happy tears! Yes, the last day of every season has been emotional to some extent, but we always know that we'll see each other over hiatus…or when the show ultimately ends so it's not truly sad, sad. Just "See ya soon" sad.
Guest-124: How was it being such a badass in the pillow fight?
YvetteNBrown: I love when Shirley gets to show her RAGE! I don't know what that says about me. LOL!
Guest-312: who thought of the video game episode? that was GENIUS and so unlike anything else out there right now! love Community!!
YvetteNBrown: Dan Harmon was the genius behind that!
Guest-228: Any advice you could give to an aspiring actor such as myself? Garrett again.
YvetteNBrown: I wrote a long blog about breaking into the business on my website www.yvettenicolebrown.com and on facebook. Hope it helps!
Guest-27: If you could write an episode, what would you like to see the characters, especially Shirley, do?
YvetteNBrown: I'd write an episode where the girls get the work together. I miss the capers we used to get into in the first season.
Guest-307: I watch Community just because I want to see you acting, I love yoy since Drake & Josh! Helen (l) Hugs from Argentina!
YvetteNBrown: Hugs TO Argentina! Thank you, Sweetie! I had a blast working on Drake & Josh. I'm so glad you enjoyed our silliness. Those guys (cast/crew/staff) are family to me just like the Community gang!
Guest-102: Do know the tv show Twin Peaks from the 90s? I think Community could do a great parody/reference to that show. I'm sure Abed knows all about it. ;D
YvetteNBrown: Great Idea! I've heard fans have started figuring out which of us should play who. That'd be great!
Guest-82: As a Christian, I love how Community shows both the bad and good sides of learning to live out our faith. How do you think Shirley has grown as a Christian over the course of the show?
YvetteNBrown: I like that too. Lord knows Christians aren't perfect. I'd hate to play one that thought she was. LOL! Shirley has softened these past few seasons and learned how to love unconditionally the way God encourages.
Guest-63: When I went to Paramount Studios for a tour, you were nice enough to say hi to me and my friends! I want to thank you for that, definitely made my day! Love you as Shirly, you are absolutely hilarious!
YvetteNBrown: Aww, pumpkin! Thanks for that kind message! It was my pleasure! Hope you enjoyed the tour!
Guest-84: Yvette, I have to say, I always think you look great and snappy in your clothes, whether on the show or from your Twitter. It makes me feel better knowing larger ladies can rock the looks and that I shouldn't be afraid to either. The world needs more beautiful celebs like you. :'D
YvetteNBrown: LOL! Larger lady for the WIN!!! I'm literally chuckling at that description. Thank you. Sincerely!
xmen4ever8290: Do you know why the last episode of this season seemed like the series finale? It breaks my heart thinking that my favorite show is going to end! Would you ever do a Community movie?
YvetteNBrown: Basically we didn't know what the future held for the show. Dan and the writers wanted to make sure you guys had a satisfying end if it was the end. But happily….blessedly… it wasn't the end! YAY! And sure I'd do a community movie!
Guest-87: Yvette, who would be your ideal guest star for next season?
YvetteNBrown: I've been hoping for Sandra Bullock. But after Malcolm-Jamal Warner and Betty White I don't wanna be greedy.
Guest-269: Hey Yvette! Follow you on Twitter and you seem like a genuinely nice person. Love you in Community and loved you in Drake and Josh! Do you ever see either of them anymore?
YvetteNBrown: I see the Drake & Josh gang all the time. A lot of them are working on iCarly and Victorious. And I visit those sets all the time.
Guest-316: Greetings from the UK! What has been your favourite musical scene in the show thus far? I loved the "Finally Be Fine" number from the start of season 3. - Ash
YvetteNBrown: I loved "Sensible Night" from season one! I thought the lyrics Dan Harmon wrote were hilarious!
Guest-243: Hi Yvette, it's Taylah here! . You know I was a big defender of the Jeff and Shirley "evil friendship of awesome", and I was SO HAPPY to see it making a comeback this year! It feels like this season rather than being evil together they kinda bring the best out of each other and understand each other a lot (beautiful scene between the two of them in this season finale!) Have you liked this shift on their relationship or do you prefer when they're a bit meaner together?
YvetteNBrown: Hey Taylah!!! I love the shift because it means we get to play together more often… it took this long for us to have more episodes together because we were so TOXIC before! LOL!
YvetteNBrown: NEWSFLASH! Joel just tweeted taht "Six Seasons And A Movie" is trending worldwide! Thanks to those of you who made that happen!!!
YvetteNBrown: Further newsflash… sorry for typos!
Guest-122: Did you ever dream that Community would be such a big thing?
YvetteNBrown: I hope that folks would love to watch our shenanigans but I never dreamed we would be blessed with so many folks that would don felt goatees, sing in country-wide flash mobs and vote in online polls until their fingers bled. That's a blessing I never could have imagined and I'm so grateful for each and every one of you guys! Communies ROCK!!!
Guest-374: Yvette, you are amazing. i truly love you and your character and you have an amazing voice. everything youve done for to show is truly inspiring. Community will be remebered as the greatest, most ambitious show in TV history. you wont believe the amount of fans the show have here in Israel. now, if i may ask, do you think the show appeal to a certain crowd? and besides, what is next for you? thank you for everything.
YvetteNBrown: Thanks for all of that and HELLO to Israel! I don't think the show appeal to a certain crowd. I think every type of person and group is loved and made fun of on community. That makes it a show for EVERYONE! When everyone's a misfit, no one is!
Guest-146: I love what the ladies wear on the show! Any chance at getting a clothing sponsor...who wouldn't run out and buy britta's leather jacket!...ok well I would, I'd run.
YvetteNBrown: Be forewarned, Britta wears a lot of Prada! LOL! Most of my clothes are from anthropologie, Rachel Pally or Macy's. Alison wears a lot of Urban Outfitters on the show. Happy shopping!
avadakedalek: Hey! I love your work, Yvette! You are so beautiful inside and out! I am so glad that I get this chance to talk to you! It is such an honor! I'm so glad to know that you still hang out with the Drake and Josh cast! I was wondering how your faith is affected with fame?
YvetteNBrown: Thanks! Nice to talk to you too! My faith guides my career. Every decision is filtered through that lens. I want to make good decisions and be a part of work that uplifts and makes folks happy.
Guest-299: What's been your favorite of the deens crazy costumes?
YvetteNBrown: I love the "Can-can-cancelled" outfit! He looked lovely!
Guest-285: Any pranks you've pulled or been a victim of on set? I love you!!
YvetteNBrown: Donald has been the biggest prankster. The season 2 DVD outtakes show him doing an entire take of a scene with his bum exposed. Everyone knew except me. And they were all waiting for me… Prudy McPrude…to notice.
Guest-294: Yvette, you're awesome and I love you and everyone on Community! Who's your favorite couple pairing on the show?
YvetteNBrown: The Dean and Jeff for sure!
Guest-149: As sort of an addition to the question on religion, I just wanna say Shirley as a character, and you (based on stuff I've seen on Twitter) are very inspirational to someone who struggles with faith and how to reconcile it to my personal beliefs and stuff like that. So thanks for that. Any advice to someone who struggles with the occasional crisis of faith? -Tyler
YvetteNBrown: Just be still and know. That's biblical. I've known God to always be peace. Chase peace above all things and you will always find God.
YvetteNBrown: God bless you, Tyler!
Guest-269: As a fellow former Midwesterner, do you get back to Ohio very often?
YvetteNBrown: I do! I try to get back to Cleveland at least two times a year. I was just back last week speaking to the kids at my old high school, Warrensville Heights High! I had a blast!!!
avadakedalek: Oh. my brother told me to ask you if you would marry him? He's loved you since Drake & Josh. Oh boy.
YvetteNBrown: Sure. As long as he's over 30.
Guest-27: All the way from Australia, Were you surprised at the cult status Community has reached around the world?
YvetteNBrown: Hi TO Australia! Yes, I continue to be SHOCKED by it! Sidebar: I hope to visit Australia someday… it's one of my big dreams.
Guest-358: What was your favorite part of these last three episodes of community?
YvetteNBrown: I don't wanna be spoiler-rific… because some folks in the chat haven't seen all three episodes yet. But the 'heist" episode was a favorite to shoot.
Guest-122: What are your favorite shows to watch other than the ones you've been on? Haha
YvetteNBrown: I love Scandal, Revenge, Blue Bloods, Veep, Girls, Once Upon A Time, 30 Rock, Parks & Rec, Hot in Cleveland… I could go on and on...
Guest-110: Hey Yvette. What has been your biggest moment since you've been in Hollywood? I'm sure there's many, but what comes to mind right away? <3 Mia M P.S. I'm loving all this love you're getting from all over the world! AWESOME
YvetteNBrown: I think going home to talk to the kids at my old school because it meant I had accomplished something big enough for them to have me back and for the kids to listen. Going back to speak was something I dreamed about when I was still in school. What an honor to be able to share your journey with the next generation. There's nothing like it.
Guest-30: Are you tired?
YvetteNBrown: Right now? Or in general. Right now I'm good. Thanks for asking! When we're filming 16 hour days 5 days a week… YES!
Guest-124: Okay, I need to know this: I know you all are amazing actors, but HOW can you keep a straight face when Donald/Troy is crying/freaking out? I wouldn't be able to do it, so congratulations on that lol (and on everything, really)
YvetteNBrown: Who says we do? Often the take that makes it on the air isn't the best take, it's just the one they could use. And not just Donald. Jim Rash and Ken Jeong have been known to crack us up too. The tag where the dean is singing to Troy and Abed they had to cut away from each of us before we laughed when they edited it. I'm still almost lasting in my take.
Guest-13: Do agree with Gillian that it is almost impossible to keep a straight face when Jim Rash is delivering his lines??
YvetteNBrown: Yep! Jim studied with the Groundlings he is comedy GENIUS! No telling what he will say or do.
Guest-294: Who is your favorite musical artist? And, on a random note, how do celebrities feel about dating fans?
YvetteNBrown: Are you asking me out? Are you over 30? tee hee… favorite musical artist of all time? That's hard. SO many Gladys Knight, Ledisi, Switch, New Edition, The O'jays, Jason Mraz, Lauryn Hill, Michael Jackson, Whitney Houston, Cece Winans, Donna Summer… who we just lost today (may she rest in peace). So many!
Guest-269: I see from IMDB that you have had a lot of guest starring roles on television shows. Any role in particular your favorite or is there one that stands out to you?
YvetteNBrown: The one I'm playing now: Shirley!
Guest-146: what was it like on set after Jim won the oscar? And how do you feel about the show being shut out at the emmy's?
YvetteNBrown: I was overjoyed for Jim! So well deserved. And I think everything happens for a reason. I'd love for the show to be recognized in some way by the awards system… but with the fans we have, asking for awards on top of that love seems a bit greedy.
Guest-335: will there be more andre?
YvetteNBrown: I hope so! But Malcolm has his own show on BET, that's why we only had him for one episode this year. If possible, I hope we can have him back next season. I love when he's on set!
Guest-412: Yvette, I remember hearing you say that everyone know's its "#sixseasonsandamovie" But you wanted it to be "Four Seasons & A Graduation" Why is that?
YvetteNBrown: I didn't say I wanted that, I said I'd be happy with that. Danny and I were filming a "please save our show" video for USA Today and that's just something silly we came up with as a consolation prize. Like "C'mon! At least let us graduate!" LOL! It was seriously said. Either way, whatever is meant to be, will be.
avadakedalek: Are you feeling any better? I know you had a crazy day with twitter today... I was worried! Don't let anyone bring you down! God bless you, beautiful You are such an inspiration, and I know I said this already but a great role model to women like me!
YvetteNBrown: Aww, thanks! I am much better. And please know that no matter what I tweet I'm always okay. It's just twitter. I just don't understand rudeness… especially from strangers. It's just easier to be nice. My tweets are meant to just remind folks of that. And it's my goal to always be kind when I get them TOLD! Lol!
Guest-180: I remember seeing you in "The Office". What was it like to work with Rainn Wilson? Sidebar: Community is the best TV show I've ever seen.
YvetteNBrown: Rainn was such a generous actor. He's super funny but his gift is that he's not selfish. He wants everyone else to get as many laughs as he does. And that's not always the case with super funny folks. I loved working with him and Steve Carrell good folks!
Guest-405: Greetings from the Philippines! I love you. I love the show. We're still on season 1 and 2 here though. 1st season in the morning, and at night. Believe it or not, I find myself saying "Thats nice" almost everyday. What was the most difficult thing you did in the entire series and why? - @jasonreyes00
YvetteNBrown: Hello TO the Philippines! Thank you! The most difficult thing to do is to keep a straight face when my cast mates are SO hilarious. I have ruined MANY takes with giggling!
Guest-319: Your singing voice in the holiday episode a few years back was extraordinary. Any chance we will get to hear an album from you?
YvetteNBrown: Aww, Thanks! I really only sing now in the shower, in my car and in the pew at church unless an acting role calls for it. So though I'd never say never, it'd have to be a word from God that got me behind a mic professionally again. LOL!
Guest-122: What is something random about you that not many people know?
YvetteNBrown: I love puzzles. They are so relaxing! Whenever I get a few days of uninterrupted freem time I'm doing a puzzle. Corny, I know! LOL!
Guest-349: Hey Yvette! love Shirley and the show. Malcolm-Jamal Warner was very cool in the episode he did for this season. Question. What is your all-time favorite episode of the Cosby Show?
YvetteNBrown: The one with Gordon Gartrelle shirt! Denise tells Theo to tuck it in and he says thru clenched teeth "It's tucked into my SOCKS!" Comedy GOLD!
Guest-400: Loved Shirley in facial hair. Again. Are you afraid the writers might find reasons to put Shirley in a beard the same way they put Jim Rash in bizarre costumes. And how about a Best Buy kiosk at Greendale.
YvetteNBrown: I think I make a fine looking man just as Jim makes a pretty woman. That's the reasoning behind it… I think? LOL! And a Best Buy kiosk at Greendale would be awesome as long as I got to use all the goods they sold for free! LOL!
bricatfree: Love you and love the show! (Side note: Could you tell Donald that I'm in love with him?! Hahaha) Do you think Annie and Jeff should be together (eventually)?
YvetteNBrown: Consider it done! LOL! And I think Greendale is more about the relationship of the whole study group with each other. Aside from that any pairing is in the hands and minds of Dan and the writers. I have no preference.
Guest-14: First, thank you for representing the BBW out in the world. I'd marry you if I could. Second, any hopes on Malcolm Jamal Warner returning next season?
YvetteNBrown: Are you over 30? Seriously, thanks! And I hope Malcolm will be back. We'll see!
Guest-124: I would like to thank you for being so sweet to your fans! It's amazing that you're taking your time to answer our questions, I wish every celebrity were like you! Lots of sucess to you and the show, because you both deserve it.
YvetteNBrown: Aww, shucks! That was sweet! It's the least I can do for all you guys have given to us! It's not a small thing that you love and support us as you do! We're all so grateful. A Q&A is nothing compared to THAT! God Bless!
Guest-334: Any hidden talents you have?
YvetteNBrown: I can curl my tongue like 3 or 4 different ways. And my left wrist was broken so I can bend my left thumb in directions it really shouldn't go. How's that?
Guest-233: What's your favorite costume you've had on? also what's your favorite that a castmate wore? Thanks for a wonderful season!
YvetteNBrown: My favorite is "Sam Jackson/Jules" from Pulp Fiction. Of the others… Gillian's (Stink's) squirrel costume from halloween season one is pretty stinkin' cute… see what I did there? Stinkin' cute!
Guest-79: If you had to go back to college and could only bring one member of the cast with you, who would it be?
YvetteNBrown: Danny. Because he's cuddly. And he'd sing songs and dance for me when I was stressed out by classes. He's like a toy!
Guest-319: What's one assumption people make about you that you wish they wouldn't?
YvetteNBrown: That because I'm kind that I'm dumb, weak or foolish. I promise I'm NONE of those things.
Guest-30: Did you have dinner yet? Anyway, love to you, the show, and every contributor to the show, and I hope you have a good night.
YvetteNBrown: Mom, is that you? tee hee. Yes, I had dinner before I started the chat. I was well fed and well rested before I started the chat. LOL! Thanks for the message and I hope you have a good night, too!
Guest-269: When you mentioned puzzles earlier, did you mean like crosswords ones or jigsaw ones?
YvetteNBrown: Jigsaw, baby! Thought Crosswords and Suduku are fun too. But Jigsaw puzzles are my thing!
Guest-294: Yvette, I just want to thank you so much for doing this. You seem like such a genuinely nice person and the fact that you are taking time out of your day to talk to fans is awesome. Thank you <3
YvetteNBrown: My pleasure, darlin!
Guest-371: Love Community and You! Do you know what's going on the outtakes this season? i really love seening how you guys interacting and play with each other
YvetteNBrown: Aww, love you back! And we never know what the cameras have caught until we see the bloopers on the DVD when you guys do… unless it's something that needs our approval…like Donald's bum being out. They sent that to me in advance to make sure I was okay with that being on DVD.
Guest-79: Who messes up their lines the most while shooting?
YvetteNBrown: we all are guilty of that. But Ken Jeong probably makes himself laugh the most, thus messing up his own lines. LOL!
Guest-319: If Shirley was given her own spinoff, what would you want that to look like?
YvetteNBrown: Shirley and Andre raising their kids. I bet that household is dysfunctional! LOL!
Guest-16: Do you think you guys could pull off a live episode with all of the off-camera shenanigans from Ken, Donald, Jim, and the rest of the goofball cast?
YvetteNBrown: We would never survive it! We all laugh TOO much at each other as it is. A live episode would be 22 minutes of all of going "Sorry. Okay. Pull it together. Here we go. We can DO this! Focus. And a one two three…" it would NEVER work! But that said, I'd be game to try and mess up LIVE repeatedly for all you guys to see! LOL!
Guest-400: When I watch episodes for the 2nd or 3rd time I look for things the cast does in the background. There's usually a funny action or something bizarre going on. Is that written in the script or is it something the cast and the director work out on set.
YvetteNBrown: It's usually something we're doing to make someone else who's on camera laugh. Like "Chang tongue" that Ken does. He does that in the background of numerous scenes just to see if we'll notice. It's on full display in the courtroom in the Law and Order episode.
Guest-363: Hi, Hey, what's up, who's you're favourite character on the show outside of the study group? I love Garrett & Vaughn was great as well.
YvetteNBrown: I really like Vicki, played by my buddy Danielle. She's fiesty and unpredictable. And she's a perfect example of how our show works. If you're on once you're almost sure to return. Greendale is like that. Danielle had one line in the election episode and has done like 10 episodes since. I also love Leonard. That Richard Erdman is a national treasure! Charley Koontz who plays Fat Neil is a favorite too. We've been blessed with our guest stars and co-stars! Ooh and Luke Youngblood as Magnitude… i could go on and on! Wait, I did! LOL!
Guest-334: Which place would you most want to go for a dream vacation, and who would you take with you?
YvetteNBrown: I've always wanted to go to Hawaii, Paris or Australia. And I'd probably take my mom especially if it was out of the country because she has a passport that's stamp-less right now and that HAS to be fixed!
Guest-418: Which is you favorite Halloween episode?
YvetteNBrown: I really loved the ghost stories from this season. It was a lot of fun shooting all the vignettes and we got to hear "Daybreak" by Michael Haggis for the first time. And Heaven knows that's been the gift that keeps on giving!
Guest-390: Hi Yvette! I love Community! What is a typical day on the set like?
YvetteNBrown: Starts at 5;30am for the girls on Monday and goes for about 16 hours with lots of laughs and foolishness in between! That's the short version.
Guest-196: If you could make a Shirley sandwich. What would be on it? Thanks again for doing this!!!! Six seasons and a movie!!!!
YvetteNBrown: Pepper or Jerk turkey by boarshead. spicy hummus on potato bread. Simple.
Guest-233: Thinking of doing a squirrel costume like Gillian's. Any advice?
YvetteNBrown: Get a wonderful costume designer like our fabulous Sabrina to get it made for you!
Guest-412: What's your favorite Shirley moment on the show. And what do you think is the best thing about Shirley's personality?
YvetteNBrown: Any moment with Andre. And I love that Shirley is so loving and forgiving. She's truly a good egg… flaws and all.
Guest-426: Has being Shirley ruined "that's nice" for you?
YvetteNBrown: Not at all. I actually just said it while I was driving the other day when someone let someone else merge
Guest-319: Love you, Yvette! What's your favorite food?
YvetteNBrown: Bacon!
Guest-149: I know it's not a question, but I'm probably going to have to leave soon, so I just wanted to send my gratitude =) Jumping on the bandwagon here a little bit to thank you for everything. For your time here today, and for all the awesome stuff on the show, and just for being awesome! #sixseasonsandamovie
YvetteNBrown: Thanks for chatting!
Guest-180: Are your fellow cast members still making fun of you during the DVD commentaries? Have you heard if there will be Blu-ray releases? Thanks so much for talking to us!
YvetteNBrown: Always! And we don't know about a blu-ray release yet. Fingers crossed!
Guest-269: The fact you said jigsaw puzzles makes me love you even more! Are you a 1000 piece gal, or more or less pieces?
YvetteNBrown: I do 1000 pieces if I've really got time to focus. But 750 is my usual.
Guest-416: Why do you call Gillian Jacobs stink?
YvetteNBrown: I'll never tell!
Guest-196: What is the one food you CANNOT live without?
YvetteNBrown: potatoes
Guest-370: If you could be another character on the show (man or woman), who would you want to play and why?
YvetteNBrown: Probably Troy. He has a beautiful mind!
avadakedalek: I love how Community is so relatable! I am a weird combination of Shirley and Annie for sure, but I know that everyone can find a little bit of themselves in all of the characters. I saw in a clip that you know about the fan art and fiction from the fans? Do you have a favorite piece that you have seen?
YvetteNBrown: I know about the fan fic, but I don't read it. I'm saving all that for when the show ends and I miss the Greendale gang. As for the fan art, it is AMAZING! I see it all and I try to retweet as much of it as I can!
Guest-319: What lasting legacy do you want to leave as a person?
YvetteNBrown: Kindness, joy and faith. If folks thought of me as a person who did her best to embody those three things I would feel like my life was well spent.
Guest-387: Howdy, it's Chels725 from Twitter. Just wanted so say the eps were great tonight & brought me to tears! Congrats on a wonderful season.
YvetteNBrown: Thanks, Chels!
Guest-294: How did the whole "Daybreak" thing start?
YvetteNBrown: I think they just looked for a smooth jazz kinda song for the scene and "Daybreak" won out. That it's been featured over and over is a testament to how much we, the cast, love it. Every other time you've heard it, I don't think it's been scripted.
Guest-82: Favorite animal?
YvetteNBrown: I was born in August, so I've gotta go with lions.
Guest-335: will you and troy have an arc together?
YvetteNBrown: Gosh, I hope so. I've been begging for that for three seasons. The only time Troy and Shirley have spoken to each other away from the group is in the first season paintball battle. How crazy is that?!
Guest-244: Congratulations on another wonderful season Yvette. Any idea if we'll see a season 3 soundtrack? I'd love to hear full versions of the songs from the Christmas/Glee episode.
YvetteNBrown: Good question. I don't actually know. But that would be great! I'm rooting for it!
Guest-376: What's your ideal ending for Shirley? Love the show!
YvetteNBrown: A degree she's proud of and a loving family life.
Guest-334: What do you like to do in your free time? So cool chatting with you. Coolcoolcool!
YvetteNBrown: Nap! And spend time with family and friends. The simple things!
Guest-79: Who do you think was the funniest guest star this season?
YvetteNBrown: Way too many to name. But John Hodgmand sticks out as a favorite!
Guest-418: Loving your tweeter feeds. How was the dialogue like during you Dungeon & Dragons episode, did you make stuff up?
YvetteNBrown: No, it was all scripted! But we did have fun acting out what they wrote!
Guest-449: which character from the show could the world most use more people like?
YvetteNBrown: I'd say Shirley, of course. She's very loving and wants what's fair for everybody.
YvetteNBrown: But I'm biased… lol!
bricatfree: Thank you so much for doing this, Yvette!
YvetteNBrown: No, thank YOU guys!
Guest-435: my name is yvette brown
YvetteNBrown: Hi, Yvette Brown!
YvetteNBrown: Guys, this has been a blast! Thanks for taking time from finale night to hang out with me! Please remember that Best Buy has got some great deals on season one and season two of the show and you can pre-order season three and be the first to have it when it comes out later this summer! Thanks to Best Buy and Sony Pictures Entertainment for setting this up! Have a great night guys! I'm off to watch the THREE new episodes from tonight!!! Can't Wait! GOD BLESS! xoxo YvetteHere ya go!
http://bit.ly/CommChat
If not try this link. -
Ask the Experts Live Chat - Home Hub 4
Hello,
Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
We have added the Chat transcript below for any of you guys who missed this event.
7:02
JacquiBT:
Hello everyone.
Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
7:03
[Comment From imjolly imjolly : ]
why are there no adsl stats available on the HH4
7:04
[Comment From DS DS : ]
evening all. Are the antennae omni directional?
7:05
Sean Donnelly:
Thanks for the question, Emma will respond
to that question Imjolly
7:05
JacquiBT:
Thanks DS, Dave will respond to your question now
7:05
Dave:
Hi DS, yes they are
7:05
[Comment From Steve Steve : ]
Are there any plans for new firmware on the hub 4 to bring new features?
7:06
JacquiBT:
Thanks Steve, Dave is answering that question for you
7:07
Dave:
Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
7:07
[Comment From Steve Steve : ]
why can you not opt out of BT WIFI on the home hub 4?
7:07
Dave:
Hi Steve - you should have no problem doing this through the Hub Manager
7:09
JacquiBT:
Some great questions coming through, the experts are typing up responses now
7:09
[Comment From DS DS : ]
Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
7:10
JacquiBT:
Thanks DS, Dave is answering this now for you
7:10
[Comment From George George : ]
Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
7:11
JacquiBT:
Thanks George, Sam will answer that for you
7:11
Sam:
Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
7:12
Dave:
Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
7:12
Sean Donnelly:
Did you know the Hub 4 has Smart Setup?
Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
7:12
[Comment From DS DS : ]
Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
7:12
Dave:
Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:12
JacquiBT:
Hi DS, Sam is replying to you now
7:14
[Comment From JamesS JamesS : ]
What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
7:14
Sean Donnelly:
Did you know the hub offers Easy Wireless?
Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
7:14
JacquiBT:
Hi JamesS. Dave will reply to your question
7:14
Emma:
Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:15
Sam:
Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
7:15
Dave:
Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
7:15
[Comment From George George : ]
Why did you remove the built in plastic wireless info tab with a card?
7:15
JacquiBT:
Hi George, Dave is going to reply to that question
7:16
Dave:
Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
7:16
[Comment From thebennyboy thebennyboy : ]
I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
7:17
JacquiBT:
Hi Bennyboy. Emma is going to reply to that question.
7:17
[Comment From Paul Paul : ]
How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
7:18
JacquiBT:
Hi Paul. Sam will answer that for you
7:18
Sam:
Hi Paul, the processor is a staggering 3x faster compared to the HH3
7:19
[Comment From Guest Guest : ]
Although opted out of BT wifi the hub still shows as being active
7:19
JacquiBT:
Hi Guest, could we ask that you post this on the community so the moderators can pick this up
7:19
Sean Donnelly:
Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
7:20
[Comment From Guest Guest : ]
When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
7:20
JacquiBT:
Hi Guest. Dave will reply to your question
7:21
Dave:
Hi - thanks for this feedback, we'll definitely look in to it for you
7:21
Sean Donnelly:
Excellent questions coming through folks
7:21
Sean Donnelly:
Our experts are typing answers so please keep them coming
7:22
[Comment From Josh Josh : ]
Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
7:23
JacquiBT:
Hi Josh. Sam is replying to your question
7:23
[Comment From Winston Winston : ]
How much power does the home hub 4 use?
7:24
JacquiBT:
Hi Winston. Dave will respond to your question
7:24
Sam:
Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
7:24
Emma:
Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
7:24
Dave:
Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
7:25
[Comment From Mel Mel : ]
Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
7:25
JacquiBT:
Hi Mel, Dave will reply to your question
7:25
[Comment From Winston Winston : ]
How long did it take you to design and develop the home hub 4?
7:26
JacquiBT:
Hi Winston, Emma will reply to your question
7:27
[Comment From George George : ]
Will we get manual power save back?
7:27
JacquiBT:
Hi Gerorge. Sam will answer your question
7:28
[Comment From Jade Jade : ]
Does the home hub 4 support ip6 through a future upgrade?
7:28
Emma:
Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
7:29
JacquiBT:
Hi Jade. Emma will reply to your question.
7:29
Emma:
Hi Jade, thats something we are working on so yes something for the future
7:30
Sam:
Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
7:30
Dave:
Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
7:31
Sean Donnelly:
Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
7:31
[Comment From thebennyboy thebennyboy : ]
Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
7:32
JacquiBT:
Hi thebennyboy. Sam will respond to your question
7:32
[Comment From Calvin Calvin : ]
What future developments are in the works for home hub 4?
7:33DS wrote:
Not many of my Q's are showing either. Could be busy I guess......
yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question.
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