Why is login in to apple support such a hassle?

Why is login in to Apple Support such a hassle?
Why are Apple users needing support offered a further hassle?
I log in but can't participate because?... Apple Support thinks I'm logged out... Why?
iHope

Software running Apple Support was upgraded recently.
There may be problems associated with this.
Hopefully these problems will be resolved soon.
Best.

Similar Messages

Why can't I contact apple support?

It says I have to have the latest browser for Mozilla, Firefox or IE, and I do!! I checked! Why can't I contact apple support? I get trapped in a frustrating circle!

If you can't get into the support site via the web, just call them:
http://support.apple.com/kb/HE57
Or you can make an appointment at an Apple Store, if you have one on your area.
Regards.

Why isn't there an Apple support email address?

I have a support case, opened yesterday, about Apple ID security (a suspected identity theft attempt). I now want to provide additional information (a copy of an email I have just received). But although I have a support case number, the support website doesn't have any way for me to provide that information. The only thing it offers is a way to arrange a phone call with support. I don't want another phone call: the one I had yesterday is plenty. I want to forward the email to Apple and have it connected to my support case. All of the emails I have received from Apple regarding this issue have been from some sort of do-not-reply address. This *****, frankly. I should be able to hit 'reply' on something, have the subject line pick up the case number, and just paste in the information I have.

Just FYI, the forum software wasn't developed by Apple. It's a commercial package from Jive Software, and this rather old version of the software, to the best of my knowledge, did not have a "mobile" version. Apple is working on a new "Communities" which will use different forum software, and at that time it's possible that there might be a mobile version. We'll have to wait and see, though, until such time as Apple is ready to say more.
Regards.

Why isn't there an Apple Support/Discussions Forum app?

I think this would be very useful.

Just FYI, the forum software wasn't developed by Apple. It's a commercial package from Jive Software, and this rather old version of the software, to the best of my knowledge, did not have a "mobile" version. Apple is working on a new "Communities" which will use different forum software, and at that time it's possible that there might be a mobile version. We'll have to wait and see, though, until such time as Apple is ready to say more.
Regards.

Why am I unable to login to Apple Support site from my iPhone, but have no problem from my desktop?

Why am I unable to login to the Apple Support site from my iPhone, but have no problem from my desktop?

I have never been able to log into this forum on my phone. I have the settings set as noted above. Any further ideas?
Never mind, I just tried it again and all of a sudden it worked. All I did was retype the last part of my e-mail address.

Login to Apple support communities

How come it's so hard to login into the Apple support communites? I get a notice of a reply to my post via email, I click on the link and it takes me to the topic Then I login and it reverts me to the main support community page and I have to go back to the email and click the link again to get back to the thread.
I inhabit multiple of other forums online and never have this problem. Don't you guys know how to set up a web page?

My apologies.
I somehow got the impression that you wanted to come here regularly to help people.
I've participated in about 6 discussions in the Apple community trying to solve multiple problems since upgrading to 10.7.3
I thought from there that your wanted a consistent method of logging in here to peruse other threads.
I can see that what I said was not in fact helpful to you.
That is two wrongs and as well all know two wrongs do not make a right.
As Niel implied, Apple has bought in to using Jive Software to run these Discussions. The issue being the numbers of daily attendees and the number of posts being made and then Jive being about the only suitable software.
Realistically it is what it is and those of us like myself and Niel have methods that works for use as we are "here" most days.
7:00 PM Friday; June 1, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.7.4),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Why can't I login with my Apple ID when I try to setup Cloud on my MacBook Pro?

Why can't I login with my Apple ID when I try to setup Cloud on my MacBook Pro?
thanks,
Simon

First question that I am not clear on your answer about: Is the Apple ID itself a valid email address, and the same one that you have as your Primary email address on your account? If the actual Apple ID is not an email address, then that is why you are not able to sign on to iCloud or to verify it....it must be an email address.
If it is an email address then:
Update your OS to the latest version - 10.8.5
Once you have updated, reboot the Mac and then go to Preferences>iCloud and try to sign on with your Apple ID again.
Check Manage your Apple ID to make sure that your Apple ID/Primary email address is verified.
If the problem persists, contact iCloud Support to see if they can provide you with an explanation of the meaning of the message. If the Apple ID has already been verified, then I'm not sure why you would be getting this messge:
https://getsupport.apple.com/Issues.action
Cheers and best of luck!
GB

I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time and it does not work in iChat. Why Not ?

Question:-
I created an Apple ID using my ISP Email when I registered at the Store/Apple Support Communities/iTunes/Face Time or other portal and it does not work in iChat. Why Not ?
Answer:-
For a Name to work in iChat it has to be an Valid AIM screen Name.
Only Apple IDs from the @mac.com ending names registered here and the Mobileme (@Me.com ending) names are Valid with the AIM service as well as being Apple IDs
(I am still working on info about registering with iCloud at the moment but if this does give you an @Me.com email it may well be a valid AIM name as well)
NOTES:-
The @mac.com page works by linking an external (Non Apple) email with a @mac.com name.
This External Email cannot be one linked to an Existing Apple ID (you have to use a second email or register at AIM )
The options at AIM are to use your existing email or create new name and link the existing only for Password recovery
MobileMe (@me.com ending names) were valid Emails addresses, Apple IDs AND a Valid AIM Screen Name
@mac.com names look like emails but are only Apple IDs and iChat/AIM Valid Screen Names.
The AIM registration page seems to be pushing you to register [email protected] This is relatively new and I have not followed through the pages to find out if it a valid AIM email (Previously you could register a name without an @whatever.com suffix)
8:16 PM Friday; June 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Question:-
So I have my current [email protected] email in iChat as I thought as I had linked that to an Apple ID it was a Valid iChat Name. It keeps coming up with a UserName or Password Invalid message. What do I do next ?
Answer:-
Open iChat
Go to the Menu under the iChat name in the Menu Bar and then Preferences and then Accounts in the new window.
Commonly written as iChat > Preferences > Accounts as directions/actions to take.
If it displays with a Yellow running name in the list you have a choice.
Either register it at AIM (I would use a different password to the ISP Login) and then change the password only in iChat (It may take you to confirm any Confirmation email from AIM first) in iChat > Preferences > Accounts
Or you register a new Name at AIM (Or at @mac.com) and enter that (details below)
If you have a Blue Globe name (@mac.com) that will not Login the chances are that it the password that is the issue.
Apple lets you create longer passwords than can be used with the AIM Servers.
Change the Password at iForgot to no more than 16 characters.
Then change the password in iChat as details above.
Adding a new Account/Screen Name in iChat (that is valid with the AIM servers)
Open iChat if not launched.
Go to iChat Menu > Preferences > Accounts
Click the Add ( + ) Button at the bottom of the list.
Choose in the top item drop down either @Mac.com or AIM depending on what you registered
Add the name (with @mac.com the software will add the @mac.com bit)
Add in the password. (If you don't add it now iChat will ask you each time you open it)
Click Done.
The Buddy List should open (New Window)
The Accounts part of the Preferences should now have the new name and you should be looking at the details.
You can add something in the Description line which will then title the Buddy List (Useful when you have two or more names) and make it show up as that in the iChat Menu > Accounts and the Window Menu of iChat when logged in.
You can then highlight any other Account/Screen Name you don't want to use and use the Minus ( - ) Button to delete it.
8:39 PM Friday; June 10, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Why doesn't Apple support Adobe Flash Player?

Why doesn't Apple support Adobe Flash Player?
I recently traveled out of the country with a large group and we are sharing our photos on Snapfish and I need Adobe Flash Player to download them to my IPAD. Help!

No Flash for iPads, iPhones, or iPods
Here's why there's is no Flash available for iDevices or other mobile devices. Adobe was unable to provide a product that was suitable to the needs of battery powered mobile devices used for Internet browsing. Existing Flash technology used too much memory, ate battery life, and was buggy. Simply put Flash did not work well on mobile devices.
Apple's Steve Jobs led the escape from Flash dependency when Apple introduced the iPhone, and later introduced the iPad. There was a hue and cry over the omission. Time proved Jobs was right on target.
So this is why there is no Flash for your iPhone or iPad or iPod nor for most SmartPhones. Flash has been abandoned by many sites in favor of supported technologies such as HTML5 or by providing their own custom app.
Here is Steve Jobs official comment on his momentous decision to omit Flash from iDevices: Steve Jobs on Flash.
Here is Adobe's later announcement to cease development of Flash for mobile devices: Adobe on Mobile Flash. Adobe is not providing Flash for Apple iOS devices, and they no longer provide Flash for any other cellular phones. Flash is officially gone.
Now, you are not necessarily out on a limb. There are some apps that can display some Flash, but don't count on there ability to display anything using Flash.
A sample of Apps that can display some Flash content:
1. Puffin
2. SkyFire
3. Photon Flash
4. Browse2Go
5. Swifter
Also, note that many sites that use Flash provide their own app for accessing their material. So check with your favorite sites and find out if "there's an app for that."

Why does Apple support print those "Hello" booklets that came with my new iMac in super small fonts?

Yesterday I purchased the latest available 27inch iMac from my local Apple only dealer.     ( It sure beats my very first Mac which was an LC520. )
The included in the box printed quick start guide named "Hello" was printed using a font size very close to zero.
Who are these people at Apple support that can read such small fonts with using 20X powered magnifying lenses
Are they somewhat...
What a waste of mony Apple!

I think it's a point worth making. It is virtually unreadable.
On reflection, I'm wondering if there is an obligation in some countries to provide such information with a device.   This could be Apple's way of complying while spending the absolute minimum.

Why am I getting an error message from Apple Support saying that Jive no longer supports Internet Explorer 6 when I'm running FF 31.0?

When I try to access Apple Support or discussions, I get the following error message:
Attention, Internet Explorer 6 User
Announcement: Jive has discontinued support for Internet Explorer 6.
In order to provide the best platform for continued innovation, Jive no longer supports Internet Explorer 6.
Jive will not function with this version of Internet Explorer. Please consider upgrading to Internet Explorer 7, 8, or 9, or trying another browser such as Firefox, Safari, or Google Chrome.
(Please remember to honor your company's IT policies before installing new software!)
I'm not using IE6 — I'm on an Intel Mac Pro!! What is going on?

hello, the useragent of your browser is correctly identifying it as firefox 31. you'll probably have to approach apple's support to find out if they have a bug on their side or are displaying this message to all its users...

Why I can't register my iPod touch 4G to my Apple Support Profile ?

I've purchased a new iPod touch 4G last week through a 3rd party reseller. He activated the product for me using my AppleID.
Then I went home to register the iPod in my ASP. However, after I put in the serial number, this came up :
I'm confused with this message since I don't even have any other AppleID. Yet, I've contacted my local Apple Authorized Service Provider but they haven't reply anything yet. My iPod touch was a MD527ZP but in my region, most of my products are ID (i.e. MC086ID). Hence, I've a few questions :
1. Why I can't register my iPod touch 4G to my Apple Support Profile ?
2. If I ignored the registration, will I be experiencing any inconvinience ?
3. Does getting a product from a different region would be hampering me later ? (or is it illegal ?)
4. Where did ZP devices came from ?
5. For my situation, what can I do to resolve this matter ?
Thanks in advance.

Well, in my case, I'm in Indonesia where Apple Telephone Support won't do any good. However, I've came to the seller again. They said they didn't even knew that the product had been registered. They assured me that the product is completely legal.
Here, see for yourself :
I purchased and activated the unit on 5 August 2012. I thought it was wierd too. More unusual thing is that when I emailed a local Apple Authorized Service Provider, he said that something is wrong during the registration which is now made my warranty voided.
I found that ZP region was for Malaysia too (from an unofficial website) which is closer to Indonesia, but this is wierd either since Apple products I ever bought in Malaysia had MY. lllaass, could you do me a favor by looking into this ?
I thought I might be a step closer to find out why Australians who get ZP products sent those to Malaysia to be sold. But all I wanted, is to find a way to let me register the iPod touch into my ASP.

Why am I getting loads of emails from apple support

Why am I getting emails from Apple support discussions on all topics. I just had over 1300 emails. Also on my iPhone.
Can anyone help?
Thanks
Ron

You've apparently inadvertently subscribed to one or more forums. See:
https://discussions.apple.com/static/apple/tutorial/email.html
Regards.

Why no apple support

Having read Apple's help pages extensively for an answer - their advice is to contact my email provider for support.
Since Apple are my email providers - I need to contact them to get my email working again.
However, there is no Apple Support offered.
Has anyone out there got a clue what to do in such instances ?
I really need access to my email urgently

djcartel wrote:
Can you prove that Klaus1 ?
Or did you just decide you were in the mood to really p**s someone else off today ?
June 2011:
iWeb publishing, MobileMe Gallery, and iDisk will all disappear as the company sunsets its current online service in favor of iCloud.
Other MobileMe services—including syncing of Mac Dashboard widgets, keychains, Dock items, and System Preferences—will not be part of iCloud, Apple says. Those syncing services will stop working as soon you migrate from MobileMe to iCloud. In addition, Apple says that while MobileMe members can no longer upgrade to a Family Pack or buy additional MobileMe storage, Family Pack members will be able to transition their accounts to iCloud individually, as long as it’s done before June 30, 2012.
http://www.macworld.com/article/1160728/apple_mobile_me_transition_faq.html
http://en.wikipedia.org/wiki/MobileMe
August 2012:
As of today, visitors to MobileMe.com are no longer given the option to convert their accounts to iCloud or to retrieve old photos and files, with Apple now simply pointing users to iCloud.
http://www.macrumors.com/2012/08/01/apple-officially-ends-mobileme-transition-an d-shuts-down-iwork-com/
And this discussion from February 2012:
https://discussions.apple.com/message/17687380#17687380

Apple: Why isn't 16:9 a supported format?

This has been bugging me for a couple of years now. And no - I'm not as stupid as the title suggests.
But seriously. When I capture a 16:9 anamorphic file using the correct settings, or having edited and exported a 16:9 sequence... Why is everything squished and squashed when playing it in QTplayer or importing it as a clip in FCP? Or for that matter - why does DVDSP or Compressor not recognize the FCP-exported 16:9 sequence as that?
If this metadata is such a big problem to pass on, I would at least reccomend 16:9 to be the default ratio while they embed a real flag for this! I mean. What format is most used by video-professionals these days? Is it 4:3? Or is it perhaps 16:9?
I know about both square and rectangular pixels, and I know a whole lot of workarounds to get the result as I want it. But they all require manual punch-in, they are all multiple step-processes that take time, and they all have pitfalls. And seriously - even if I get it - people around me don't... I'm kinda getting tired of telling everybody "You have to do this and this stupid thing..."
Aren't these things just supposed to "work"?
So... Why isn't 16:9 a supported format?

I have to deal with this in my real job and to be honest, it gives me a huge headache; integrating SD, analog and HD material into one show whatever the flavor of the day is - is that video cropped, squished or stretched or letterboxed or pillarboxed....wait, I need that to be stretched from that show and that to be cropped from that show and and and and....
I can't provide a solution as I don't understand it all myself, however, to answer your query of what aspect ratio is predominantly used it is still 4:3 NTSC here in the U.S. Until all programming is HD and everyone has purchased an ATSC tv, I think we'll be stuck with this issue.

Why is login in to apple support such a hassle?

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